Quick professional and fast absolute no problem.
DAMARIUS D
Customer Reviews for 741 Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul online reservation experience is very easy to complete. I appreciate the commitment to ensuring customers have a smooth move. My reservation was changed from one location to another with the representative offering additional miles for free to cover the distance for the pickup. I appreciate the consistent contact to ensure a flawless experience and uninterrupted plans in moving. I hired the All The Right Moves moving company through Uhaul. The team arrived on time and professional. Jereny and his crew were very responsive to text messages and questions. I highly recommend this moving company for spectacular service and commitment to their job.
Tunisia NUpon returning the truck, I reported the roof leak to the on-site staff and inquired whether any adjustment or assistance could be made regarding the rental cost, given the damage caused by the water during my move. Unfortunately, I have not received any follow-up or communication since then, which has been quite disappointing. I would appreciate it if a member of the U-Haul team could reach out to address this matter.
RAKESH PNothing based on this visit.
REMEREDZAI DNo one was at the drop off location. Had a sign on the door that said "out on property will return soon" We waited around 30 minutes and finally called uhaul and they said a key drop box was on the EAST gate........ While on phone with uhaul we searched for 10 minutes at the EAST gate and the drop box was NOT on the EAST gate. We finally walked over to the WEST gate and found the drop box. Specific drop box directions should be posted on the front doors of this business if they are going to be gone!!!!!!
WARREN LThe truck should have been washed and filled with gas. The clerk quoted me $19.95 for rental plus 1.00 per mile. The contract he sent said $29.95 for rental, and $1.19 per mile. It should be accurate with his quote at the rental place. He asked me to call and correct it with U-Haul. That’s not right
SHERRY BCriminals
ANIEZE AThey know they have a faulty key drop box and are now trying to charge me a $150 key fee. This locations crooks working for it.
RICHARD MReserved equipment not available to use. The lady who reserved it was rude to me when I asked her of why the rental equipment not available. She said in the rude tone of voice:Is not me, if the equipment is not inside the vehicle or not returned, you have to contact the Uhaul to ask for why." Very unprofessional response. She also promised to give me the manager phone number but she didn't. She did not get the vehicle ready by the appointment time of 5p.m. We got there at 4:57p.m., and left there at 5:50p.m. because of failure to make the vehicle and other equipment ready. Very bad experience
ELIZABETH OThe agent was extremely friendly.
Chiquila SGreat service really appreciate it 😁😁
erica rGlad we have this type of service in Forney TX. The people are friendly and service was quick. You guys rock!
FLECIA DI loved the worker who helped me I forgot her name but she was the best. Great customer service and easy to talk to.
Atralu CThe sales associate Jessie was very nice and professional. However, I waited over an hour and a half to get a truck, which was a big inconvenience because it put me behind schedule. Jessie again was doing the best she could but waiting over an hour or more was unacceptable.
Tondalisa CI paid for equipment that was not on the truck
Brandy KEasy drop off, good location too.
Sol KLicense plate reader light didn’t work. I was pulled over because of that
peter mThank you for making this the easiest U haul pick up I’ve ever encountered!
Brandon WBarbara was great
Kari MBarbara is the best! Very professional and kind.
Nina PHave an employee of the store at the location when it’s open. I had to call U-Haul to figure things out with no help from this location. An alternative U-Haul dealer helped us out and I will tell all my friends to use them over this location.
ANDREW BThe customer service at this location is oustanding Mrs. Barbara when above and beyond to help us from start to finish.
Michael WGreat customer service!
Jessica MVery helpful and informative assistance would be recommended
Oscar UGreat customer service. Very friendly and helpful. Even with my phone being stupid.
william F