No one was at the drop off location. Had a sign on the door that said "out on property will return soon" We waited around 30 minutes and finally called uhaul and they said a key drop box was on the EAST gate........ While on phone with uhaul we searched for 10 minutes at the EAST gate and the drop box was NOT on the EAST gate. We finally walked over to the WEST gate and found the drop box. Specific drop box directions should be posted on the front doors of this business if they are going to be gone!!!!!!
WARREN L
741 Storage LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Forney, TX 75126
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Customer Reviews
- 4.0 Average Customer Rating
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The truck should have been washed and filled with gas. The clerk quoted me $19.95 for rental plus 1.00 per mile. The contract he sent said $29.95 for rental, and $1.19 per mile. It should be accurate with his quote at the rental place. He asked me to call and correct it with U-Haul. That’s not right
SHERRY BCriminals
ANIEZE AThey know they have a faulty key drop box and are now trying to charge me a $150 key fee. This locations crooks working for it.
RICHARD MReserved equipment not available to use. The lady who reserved it was rude to me when I asked her of why the rental equipment not available. She said in the rude tone of voice:Is not me, if the equipment is not inside the vehicle or not returned, you have to contact the Uhaul to ask for why." Very unprofessional response. She also promised to give me the manager phone number but she didn't. She did not get the vehicle ready by the appointment time of 5p.m. We got there at 4:57p.m., and left there at 5:50p.m. because of failure to make the vehicle and other equipment ready. Very bad experience
ELIZABETH O