Customer did not leave a comment.Gary P.
Customer Reviews for 753 Enterprise Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David H.
Customer did not leave a comment.Robert D.
Truck smelled inside but ran great. The bed of truck was dirty. Worst thing they did was charge me for 2,5 gallons of gas even though I returned it with same amount that was in it when I got itHerbert W.
Customer did not leave a comment.david B.
The gal that took care of us was great. She made it work when I thought it wasn't going to. Thank you😁Theresa H.
The staff was excellent and friendly.ONeil F.
The employee seemed unaware we had rented the UHAUL online and kept repeating herself that it HAD to be back by noon the next day which we had planned to do! She had never done an online pick up. So if you offer a service make sure the employee knows how to complete the task. Without being rude!Corey B.
I had a reservation for a 26 ft truck at 6am for a mobile check in. I arrived to get the truck only to find no internet service, the owner of the store who said he could not help me and no contract. I spent almost 2 hrs on the phone, with shoddy service, trying to talk to U-Haul. I was hung up on 3 times. When I finally talked to a lady from the Cincinnati office, she told me to just take the truck. She apologized and said this shouldn't have happened like it did. She said she was going to credit my account. When someone from the store finally came in that had anything to do with U-Haul, they told me they don't even do mobile check ins at the their location. This was a huge hassle and made me 3 hrs late for my pickup. I will look for a better option next time I need to rent a truck. As of right now, I paid full price for a most unprofessional and chaotic service. I don't need that.MARK B.
U have very bad phone service out there.Kendra B.
Customer did not leave a comment.RICHARD F.
Unfortunately there was confusion as I was asked an estimate on mileage. It was a local tea yak as I was not going of state. My card was charged $249 for this rental! We took it back 24hrs early with only 38miles used and was charged $67 dollars for a rental that we only used 6hrs!! Not happy at all as I should have only been charged the 19.95 plus tax!! Total scam for money!!Chad N.
Customer did not leave a comment.CASSIDY S.
went to pick up our truck it wasn't there , the worker did call us when it arrived 2 hours later so we could still get the truck but we lost 4 hours of our 24 hour rental , the truck had mud in the back of it , they did give us a discount on the truck price so I appreciate that !!TENIKKO P.
Customer did not leave a comment.Sumer M.
Customer did not leave a comment.Rachelle M.
I have no input in this area because I was truly satisfied with my experience!BILL M.
This place was very fun down and out of the way. The truck was way overpriced, And then I was charged for extra mileage on top of that, so the computer miscalculated or someone lied about the trucks odometer reading before I got it. The truck got about 8 mpg on average, so be prepared to invest a ridiculous amount of money in gas.Keith R.
Customer did not leave a comment.WILLIAM G.
Excellent service. Turn in was a breeze. The receiving office was able to assist me in picking up my truck from the Huber Height Office when the Huber Heights Office was unwilling/unable to assist.Michael M.
Customer did not leave a comment.JUDY S.
Customer did not leave a comment.Tim W.
Customer did not leave a comment.John H.
The people were very professional and courteous. Efficient service and they were very personable. I would definitely recommend this location.Christy S.
I've had to drop off trucks here before and the place is always friendly as well as comfortable.Andrew F.
I choose yes to these because the people that work in the office was very helpful and was in on Sunday to help, great group of ladies!Jennifer F.
Lower pricing to high one mileage should be included in rental price thank you to highVernon C.
Customer did not leave a comment.gale P.
Customer did not leave a comment.chris B.
Customer did not leave a comment.Neta C.
Make sure purchased equipment is actually available.Jerrell H.
I had problems getting through the website ordering process so called the 800 # to place my request. The customer service rep was very helpful. Service at the pickup site was exceptional. Would recommend a double check on availability of accessories. I requested an appliance dolly when I placed the order but the local dealer did not have one available when I got there.Susan B.
Seemed to take along time to check out , when all the information was provided on the Uhaul site. Getting equipment was just like walking in off the street and starting from scratch.Danny A.
Nice, friendly and helpfulJeremy B.
The trailer was dirty with mud and it leaked water into the trailer.Glenn V.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Joseph G.
Friendliest welcoming and smiling personnel with the ability to exceed customers needs.Christina U.
Customer did not leave a comment.Lisa M.
Have more people at this location that know how to rent trucks out, and check them back in. No one was available to check the truck in when I returned it to the store. So I waited, and wait. They tried to get a hold of someone, and then ask me to come back at 7:00pm, and I live 12 miles from the store for a total of 24 miles.Mark R.
Customer did not leave a comment.Donald G.
U-haul sent me an extra 15 miles out of my way to this drop off location. There's a drop off 5 miles from my house. That's is ridiculousJosh M.
Customer did not leave a comment.michael C.
Customer did not leave a comment.Linda W.
Customer did not leave a comment.CHARLES S.
Great experienceDavid G.
Customer did not leave a comment.Steve R.
Ok with how it wasDan C.
Customer did not leave a comment.Terry N.
Customer did not leave a comment.Tom A.
Customer did not leave a comment.Marsha D.
My only issue was that I had to drive 20 miles to pick up the truck and 20 miles back to return it at $.79 a mile. Hillsboro needs to have other locations IN TOWN where you can rent U-Haul's. There is a place by right aid in town but no one is ever there to let you rent a truck.Linda W.
This is clearly a small part of their business, and not important. Had to wait a long time for the only person who knew how to check in equipment. Not conveniently located for me. It turned out there were several closer locations that I didn't know about.John J.
I filled the u haul way past the level of gas that I got it. And didn't get any returned credit for the extra gas I put in.Patricia J.
This was our first time here and everything was excellent! Very friendly and helpful staff.. Had us out and on our way fast!Jorge V.
Visit was fantastic. Change nothing! ;)Chadrick M.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Early T.
ordered the truck &12 moving blankets online the night before ,didn't check before I left,thinking they would of been stocked the night before got to location to find out there was none added in the truck.Had to borrow some from people I bought furniture from to have to take them back when finished wasting gas & time, if someone would of took the time to look and add them.Brian T.
The people at the pick up location were super nice. I had a different location picked though so I had called the 1-800 number to see if I could get it for a cheaper price the guy not only got an attitude with me but didn't even take ten dollars off of the price as he promised. Because of his nasty attitude I will more then likely never rent a uhaul again. I feel like someone who answers the phone for a customer service number should be nice. Not rude.Chaz D.
The location I picked the equipment up from was great. However, due to Uhaul updating the computer system, it took me over an hour to get set up with the equipment.brandon W.
First time I have reserved online for U-Haul. Online experience was fine. Was lead to believe I would receive a phone call the night before the reservation to spell out rental details and schedule a pick-up time. That didn't happen. I found out later that I did receive an email for a noon pick-up but that doesn't help me when I have no internet and was expecting a phone call. The night before the reservation, I went to the old address in preparation to the move. I went to Louie's Sonoco, but no 20' truck. Even more troubling, clerk told me supposed to be closed Wed, the 10th. I scrambled through local phonebook for a U-Haul number as I have no internet. Fortunately, number I found was a link to U-Haul 800. Guy on the other end of the line was good. He quickly figured where my 20' truck was (4 miles away at 6941 St Rt 753, otherwise known as Joey's to locals). Called Joey's and negotiated a 9am pickup. Pick-up went fine Wed morning except this: why can't they start the sign in procedure before the actual acquired time (9am)? That's taking time away from my rental time. Clerk said I was allotted 92 miles. No mention of a charge if you surpass the mileage. I drove straight to the old house (4 miles), and loaded up the truck. I drove straight to the new house. Its 90 miles from the old house to the new house so, I've already surpassed the mileage allotment. The next morning I drove straight to the drop off point at Brookville Rental (7miles). I didn't deviate from the agreed course to deliver and return the truck. I don't believe I should have been charged ($4.72) extra for 10 or 12 miles beyond U-Haul's mileage estimate. Truck was just what we needed our belongings and it performed as expected.Richard T.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.MARC L.
Customer did not leave a comment.LESLIE R.
We needed a truck on short notice and got one. The entire process for reserving the truck, to using it, and returning it went perfectly!CHARLES S.
Customer did not leave a comment.VICTOR J H.
Customer did not leave a comment.michael K.
Great, friendly and had their act together. Extremely helpful in checking the trailer out for lights and cleaning. Very satisfied customerRichard S.
I have not received a call from customer service. My experience was terrible and i Weill never rent from uhual again. I'm still waiting for the customer action report person to call me. It has been days. Mr. & Mrs. Price. 937-403-2208.DYLAN P.
Customer did not leave a comment.KATRINA H.
Customer did not leave a comment.JERRY C.
Customer did not leave a comment.ASHLEY K.
I was offered a 20.00 refund if I returned it by 9 am on 7-5-14 . I told the I would have it back on the 4th, they told me I didn't get the refund. Also I was overcharged for gas. They said it had 3/4 of tank before I took it. When I got in the vehicle it had a little over 1/2 a tank. I will never rent a uhaul from them again.TRACI G.
Customer did not leave a comment.dana C.
Customer did not leave a comment.Joel P.
A bit too far out of the way. Also I lived in Washington Court House and was originally going to pick a truck up there but was routed thru Hillsboro Oh. instead. A bit of a hassle but after that, all was ok. Thanks.LAVERN B.
Customer did not leave a comment.MATTHEW D.
Customer did not leave a comment.JOHN J. G.
Mike was very helpful on the phone but the woman who helped me was very rude and hard to work with.... good location just poor employee service.JEFFERY A.
Make sure that the entire damn price is quoted on the website and not just the reservation. I didn't like going to pick it up and they told me I had 60 more dollars to pay.SCOTT L.
The drop-off in Hillsboro, OH was easy and efficient.CHARLES S.
I asked to change my drop off location before I left with the trailer. I was told by the Hillsboro location employee that, "As long as you call UHAUL for the alternate drop off before you actually do it, there won't be a problem. If you don't call, they will charge you a fee. " So, I called before and was informed by the scheduling office that I could not change the drop off location without a fee; even with me calling ahead before the drop off. I was given erroneous information by a representative of UHAUL. Then I was charged extra money by UHAUL for THEIR mistake. I don't have an issue with paying for a mitake I make. However, I took the time to try and prevent the issue with my inquiry about the alternate drop off at the initial pick up of the equipment. Now, despite my forethought, I am being financially punished. This is an epic fail on the part of UHAUL to fairly service their customer. It almost smells like theft by deception to me. I had planned on using their trailers for my vacations for years to come. UHAUL their last dime out of me. I will never rent from your company again. Your loss!STEPHEN S.
All associates were absolutely wonderful!!JUDITH T.
I rented an Auto Transport trailer, but there were not many in my area. The location where I had to pick this trailer up, was a little far from where I live. But I really needed one, so I didn't mind driving out there to pick it up.I also had to drive all the way back to the same location to return the trailer. It would have been nice to be able to drop it off at a location that was closer to my home. Overall, another positive rental experience from U-HAUL . Thanks !roger R.
Customer did not leave a comment.Susan D.
make sure that 753 enterprise puts down all information correctly...trish that works there, is the one that helped me and she took a 100 dollar deposit from me because I paid in cash, and she did not put it on the paper work, therefore, I did NOT get my 100 dollar deposit back!!!!!! And I can NOT afford that mistake, if in fact it was a mistake.........NOEL W.
U haul dropped the ball on this rental. I am very upset. I have used uhaul many, many times but never again.steven G.
Customer did not leave a comment.VIRGINIA C.
My first time using U-haul so I was worried when I read earlier reviews, but the truck I ordered was waiting for me when I got there (I was there a little early). People were very nice and helpful, answered all my questions. Very positive experience!!DOUGLAS M.
Cancel contract with this provider. I feel U haul should give a free rental to anyone that has to pick up here!!!kevin S.
Customer did not leave a comment.mike S.
Agent was 1/2 hour late arriving for the rental appointment (9:00 AM). The check-in took quite a long time, possibly due to computer issues,. Nevertheless, we had to go through the rental process twice. The agent did not remove the dozen pads from our rental contract, even though they did not have any at that location.Donald R.
The service was good and the people where friendly. They made my rental process easy and now I can get back to work on my business. http://www.homesteadingpodcast.comNicholas C.
Customer did not leave a comment.CYNTHIA R.
Everything was a positive experience. The trailer was old and a little shabby looking but it trailered perfectly and got me from Santa Rosa Ca. to Hillsboro Ohio through a snow storm in Ft. Collins Colorado with no problems. I am very greatful that I had a safe and uneventful 2600 mile trip. The U-Haul personel at both ends were very helpful and friendly Many thanks.LES C.
i would never use you again i will start using penske. the service stunk and the people were rude and not helpfull. we was lied to by the uhaul booking department and then by the rental agent. you really need to go out of bussiness,.KATHY K.
We were charged $10 for cleaning and we clean the truck before we took it back I'd like to know Why this is a BS chargejohn P.
check in lady wanted me to put more gas in the truck than it called for,had to argue with her about that,then they wanted to overcharge me for more mileage than i used because first location wrote wrong mileage on sales receipt had to call uhaul rep think i might be in the process of receiving a refund on overcharge ,overall not a good experiance.dennis D.
You could inform people returning equipment to a location, that is also a gas station, that there will be a $30.00 charge for putting the fuel in the truck! This is our 3rd time using U-Haul in 5 years, but it will certainly be my last!Kelso J.