800 Auto Sales
(U-Haul Neighborhood Dealer)

18 reviews

5236 Kennedy Ave   Cincinnati, OH 45213

(513) 772-0041

Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed

Contact Us

(513) 772-0041

5236 Kennedy Ave
Cincinnati, OH 45213

Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The U-Haul literally smelled like a urinal... Not sure if someone peed in there or what but it was almost unbearable... On top of that the engine made a terrible squealing noise at around 60 mph. Was afraid the truck was going to break down the old time I was using it.

Karl H. 
Rating:
1.0

When I got to the location to pick up my rental the office wasn't open and none of the stuff I had ordered was in the vehicle. I waited 45 min for someone to arrive to provide me with the furniture dolly that I pre-paid for. Brandi the woman working there was kind and did update my reservation so I would have adequate time to return the vehicle.

Deyans J. 
Rating:
3.0

The truck was great to use. However, the trolly I purchased and the half padding I purchased was not supplied in the truck. But I got charged for it. So I am not sure they did a great job inspects the truck fulfil the extra services you bought.

Qiwei X. 
Rating:
3.0

Customer did not leave a comment.

EDWARD E. 
Rating:
1.0

I picked up my truck via app. It was not loaded with my 12 furniture pads that I ordered. I came back Twice that day during their 1-5pm work schedule and no one was there. Other cars were waiting for service. No time displayed as when anyone would return. Ended up having to go to another Uhaul store which turned into another hassle. In the end, no furniture pads which in turned marked up my wooden bedroom furniture set, and I have yet to be reimbursed for the pads... worst experience $5 worth. Terrible service after already spending +$750 for moving.

Isaac E. 
Rating:
1.0

Customer service was awful I had issues with getting my code to the box I was on hold for 40mins just to speak to someone who than seemed annoyed to speak with me

Donald K. 
Rating:
4.0

Customer did not leave a comment.

Michelle K. 
Rating:
1.0

This was a very unprofessional experience. The tenant did not ask about mileage or mention any rules or expectations. I returned the truck with 1/2 tank of gas and was charged $20 for gas. Reserved a 10ft. truck with a moving dolly and furniture pads. I picked up a 15' truck with no dolly or moving pads. It very much inconvenienced my move

Rachel O. 
Rating:
3.0

U-Haul's computer system, once again, went down and forced my registration to be delayed by an hour. U-Haul should invest in upgrading their computers, as this is a problem every time.

Sandra S. 
Rating:
1.0

This location didn't have anyone in the building. They were supposed to be open according to their business hours. There was a number posted on the door to call.. it was a disconnected phone number. I had to talk with them through the security door Bell. She said she'd be there within ten minutes. Never did come. Had no idea about me dropping off the truck. Then said to drop the key in the drop box and would call me in a hour. Didn't call me until the next day. Saying I would get my money back through a check, even though I was told I'd get it the same day I dropped the truck off. All in all it was an awful experience. Hopefully I get my $100 security deposit back.

Jade W. 
Rating:
4.0

Making sure Front desk Lady is knowledgeable of the actual UHAUL policies and procedures. I Was mislead and misinformed and told the trailer I was renting was automatically Given four days but if I returned it earlier than my allotted four days I WOULD be REIMBURSED for the days NOT used. Disappointed by the misinformation that was major for our bank accounts. After looking over my emailed contract that I was not given a hard copy to sign or look over beforehand. The TRAILER NUMBER was not matching what was on the contract As well as my drop off location and destination was completely wrong and off By THREE HOURS. I had to Inconveniently return to the location and fix the trailer number on my contract. At the same time I had asked to change my destination location and that was not fixed. “I'm going to call, I don't know why it's not letting me change to where you wanna go” She let me leave with confidence that she was going to fix it. It was never fixed.

ARIEL J. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

I used the mobile self-check-in, and almost every side of the vehicle had damage that was not visible in the photos, so perhaps they should be updated. There were a few small pieces of garbage in the cargo area and a pair of sunglasses left in the cab, otherwise truck was very clean. The steering wheel kind of jerks back and forth while driving and could perhaps benefit from the tires being adjusted. It would also be a good idea to include the guidelines for how much fuel to add before returning in the mobile process, rather than having to dig through a contract in my email in the middle of a busy day. The key code for the lock box was also not available in the mobile check-in and I had to go inside to speak to an associate who was not wearing a mask, which defeated the purpose of no-contact pickup. Additionally, the lock box was located on the outside of the building near the door when the mobile check-in indicated that it would be inside next to the counter.

Andrea H. 
Rating:
5.0

My moving experience was excellent from start to finish The representative Nicole was awesome very easy to talk too Very welcoming personality and the representative when I drop off the truck at my drop location stayed around to help me out *****

Pamela R. 
Rating:
3.0

Customer did not leave a comment.

Regina W. 
Rating:
4.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Great customer service and the trailer worked as it should. Would definitely use again and will recommend to a friend

BRYCE H. 
No reviews have been submitted for this location.

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