Customer Reviews for 81 Self Storage
(U-Haul Neighborhood Dealer)

196 reviews

2001 N A   Wellington, KS 67152

(620) 440-4097

Location Hours

  • Mon: 9 am - 2 pm
  • Tue-Thur: 9 am - 3 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 440-4097

2001 N A
Wellington, KS 67152

Services at this Location:

Location Hours

  • Mon: 9 am - 2 pm
  • Tue-Thur: 9 am - 3 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Operator was extremely helpful and excellent to deal with.

Pat L. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

I think y'all know what your doing and you do a pretty good job at it. No complaints great service

Nicholas M. 
Rating:
5.0

Promt and friendly services, easy check out and check in

HERB L. 
Rating:
5.0

All good

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Easy drop off. Thank you.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

marsha M. 
Rating:
4.0

Customer did not leave a comment.

LEONARDO S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Jasun B. 
Rating:
5.0

Customer did not leave a comment.

Chaney K. 
Rating:
5.0

Everything was super easy.

STEVE S. 
Rating:
5.0

Na

DEREK H. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
1.0

Provide the correct reserved equipment. Changed from one location to another still received the wrong equipment

MIchael W. 
Rating:
5.0

Customer did not leave a comment.

Kamille B. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Will reuse this location to rent from again

Walter D. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

Owner of this location was fantastic! Thank you

Darren J. 
Rating:
5.0

Really great place and really good man runs it

Luther C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa O. 
Rating:
5.0

Customer did not leave a comment.

Chase L. 
Rating:
5.0

Very nice to work with.

Cleo K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Excellent service, as always.

James Z. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Simply dropped trailer after-hours

Michael L. 
Rating:
5.0

Customer did not leave a comment.

MARYLYNN B. 
Rating:
5.0

Put a connect button on website to call directly to customer service , while in the order, with questions or order issues.

David H. 
Rating:
5.0

It was first time of rental a cargo trailer. Service representative had great experience for towing equipment. He explained very well about how I drive with cargo trailer, and emergency safety measure when I meet an accident. It was very useful information to me.

SUNHEE L. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
4.0

Customer did not leave a comment.

tammy M. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK L. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

I tried to pick up the tow dolly on Thursday, the day before my trip. But the software system being used at the U-Haul location was very difficult to work with, causing the U-Haul attendant to reenter data several times. After a full hour of working through the rental process, the software then locked up completely. Faced with repeating the whole process with no guarantee of success, I finally left without the tow dolly. That evening I completed the rental process online. When I completed the prepayment online, I again had to reenter data regarding the two vehicles, but finally completed the process successfully. When I picked up the tow dolly the next morning, data regarding the two vehicles had to again be reentered, and there was no record that I had already paid. I showed the attendant my records that the $97 charge had hit my bank account. So what should have taken 30 minutes total to rent and drive away with the tow dolly (no other customers were present), took almost two hours. Not a good experience!

Gregory R. 
Rating:
5.0

Put d-rings in your trailers so people can strap in what is being moved better. The wood strip is good

bruce E. 
Rating:
4.0

Customer did not leave a comment.

Ashley H. 
Rating:
3.0

Customer did not leave a comment.

alberta K. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Bill N. 
Rating:
5.0

nice enough to give me a ride home

Tim D. 
Rating:
5.0

Customer did not leave a comment.

RYLAN W. 
Rating:
5.0

Great place to rent a storage unit from!

Miranda C.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
4.0

Conditions are beyond their control, too much rain.

Riley B. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
5.0

Customer did not leave a comment.

Celeste B. 
Rating:
5.0

Not a thing, it was perfect! Debbie was definitely full of shit!!! ????

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

Wellington Kansas location has bad communication. Was overcharged and when I mentioned it to Manager was told there was nothing he could do- I had to call the 800# which I did, and then got the Area Supervisor number who was very quick to handle the issue and credit me the difference. I would stay away from renting at this local branch.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Nothing comes to mind

SHANNON S. 
Rating:
5.0

A+

Tony M. 
Rating:
5.0

Lower milage rates, esp. on weekends.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

ROBBY R. 
Rating:
5.0

Very good service..

Curtis T. 
Rating:
4.0

Manager wasn't on site but answered phone promptly and gave instructions for turning in utility trailer, .

RICHARD B. 
Rating:
4.0

I wished the truck had cruise control for such a long drive from Kansas to South Carolina

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

This is not staffed full time, but there is a number posted and somebody arrived within 5 minutes, which is acceptable. I'm sure if somebody is picking a unit up, there would be an employee there at the appointed time.

RICHARD B. 
Rating:
5.0

Didn't get the truck I ordered, but the move was fast anyhow.

Jason F. 
Rating:
5.0

Good Experience

Sally V. 
Rating:
5.0

Brian was exceptional! He went above and beyond to make our experience flawless. He even scrapped the ice off the windshield, warmed it up and unthawed the back door of the truck. He even came in extra early to keep us on schedule. I couldn't have asked for better service.

Amanda J. 
Rating:
5.0

Brian is an awesome person.

Sam K.  |  Overall Experience 
Rating:
5.0

Brian is always great to work with. Thanks Again

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Good place.

Adam S.  |  Overall Experience 
Rating:
5.0

Great service I'll be using them again soon

Tyler S. 
Rating:
5.0

Brian is a very fair man. He runs his bussiness very good and very friendly

Donna F.  |  Overall Experience 
Rating:
5.0

Thanks for everything you have done for me Brian please keep up the good work that you’re doing

KAREN P.  |  Overall Experience 
Rating:
4.0

They were helpful with all of my moving needs.

Teresa S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

peggy G. 
Rating:
5.0

One wheel on the trailer was extremely rusty

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Oh .nothing . all went well . good customer service. Thank you.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy F. 
Rating:
3.0

I was given a drop off location that did not exist! Drove around for half an hour trying to locate it just to find out that it...does not exist!

Tonya H. 
Rating:
3.0

No one at this location when we dropped off our trailer.

Daphnee B. 
Rating:
3.0

I would say it's always preferable to have a truck available at the location nearest to me, but even though my original reservation couldn't be fulfilled I was still satisfied with my experience.

Allison Y. 
Rating:
5.0

That was cheap!

David R. 
Rating:
5.0

Super again

MATT M. 
Rating:
5.0

Great

OSBONE C. 
Rating:
5.0

I had reserved the trailer at a diff location the change was texted to me but no one called so as i drove from oklahoma to kansas i got to the place i was suppose to go to get it before they told me it had changed and i seen my text message about it a phone call would have been nice

James L. 
Rating:
5.0

Customer did not leave a comment.

SELF T. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Sherri E. 
Rating:
5.0

Very polite and explained throughly

angie H. 
Rating:
5.0

Great experience.

Rating:
5.0

Customer did not leave a comment.

Will R. 
Rating:
5.0

Oh, yeah.

GARY C. 
Rating:
5.0

Brian went above and beyond! I highly recommend this UHaul location!!

Melia T. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

This was an awesome experience. This location is excellent and much more accessible than the other location in our town. I would recommend increasing their allotment of equipment to make moving selections easier. I have never had an easier time of obtaining a rental on short notice (actually, no-notice).

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
No reviews have been submitted for this location.

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