Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)

345 reviews

8316 S Birkhoff Ave   Chicago, IL 60620
(83rd and Halsted)

(773) 874-7745

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 874-7745

8316 S Birkhoff Ave
Chicago, IL 60620
(83rd and Halsted)

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Give them donut and coffee when they come in 🙂

KENT D. 
Rating:
5.0

No complaints.

Lucinda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA S. 
Rating:
5.0

Everything was good.

DOROTHY J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
1.0

My right side mirror was broken. The truck shake very bad while driving. Couldn't drive over 40MPH the truck made very loud noise. The power steering pump is going out or something because it was very loud. I was given the truck on E when they told me it was gas in it. I'm just over renting from them.

NINA S. 
Rating:
5.0

It's the place that always sale out of uhaul. They are professionals. The equipment is already cleaned and ready for use. The AC always works. I am happy to have them in my neighborhood.

Derrick D. 
Rating:
3.0

The right side mirror did not work and was moving around while driving. The truck was also very loud and sounded as if it would broke down.

Annitta B. 
Rating:
1.0

The gas tank was below 1/4 a tank and I was told I would receive a credit for filling the tank to 1/4. I indeed put gas in the tank which was at 1/4 tank. The manager at the 83rd and Halsted (Darryl location denied the promise upon me returning the vehicle stating the gas tank was not on 1/4 and was not willing to honor anything that was promised or any other accommodation.

JAMAYA S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
1.0

Customer did not leave a comment.

MANUEL G. 
Rating:
3.0

Customer did not leave a comment.

KIMMIE L. 
Rating:
4.0

The lady at the location was AWESOME! She went above and beyond to assist me with my rental.

Neville G. 
Rating:
5.0

Customer did not leave a comment.

Tavon P. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

GRETA P. 
Rating:
1.0

Hire some new workers there lazy and be trying to con people out of there money

Jeffrey A. 
Rating:
3.0

Inform people on the change of rental equipment pricing, where there is a charge for a duration of time, in an hourly aspect rather than a daily adjustment

JARRELL H. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Carl Y. 
Rating:
3.0

I returned my vehicle with more gas then I left with, in fact 1/4 tank more, there should be a credit, had i returned it with less you guys would charge me 4.00 a gallon.. I think I should be credited 20.00

DEXTER R. 
Rating:
5.0

I was taken care of every well.

ARACELI O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

DOROTHEA F. 
Rating:
5.0

Easy process, took about 5-10 minutes. Staff was nice.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
4.0

Customer did not leave a comment.

HARRY C. 
Rating:
4.0

Customer did not leave a comment.

RASHAWNDA H. 
Rating:
5.0

Customer did not leave a comment.

Dorla S. 
Rating:
1.0

The attendees at that location do not have good customer services

QUENNEL H. 
Rating:
5.0

Very good service

clarence M. 
Rating:
5.0

HREAT CUSTOMER SERVICES

Jackie L. 
Rating:
4.0

Customer did not leave a comment.

RASHAWNDA H. 
Rating:
5.0

Great service.

clarence M. 
Rating:
1.0

Very poor customer service, The guy working the at the desk attitude is very unacceptable seems as if he just didn't want to be bothered at all and he charged my card a extra 27$ when I left I will be calling in about it Monday morning!!!

Christina J. 
Rating:
5.0

I love going to that location because they are pleasant, helpful and they are the best location I've rented from.

Gurtha S. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

Customer did not leave a comment.

Fresh Start Home V. 
Rating:
3.0

Customer did not leave a comment.

sharon M. 
Rating:
3.0

The man in the office was very nice my contract was up at 4:30 the place closed at 4:00. They should have the same hours. When I received the truck it was dirty not clean and the window on the right side didn't work.

MICHELE B. 
Rating:
1.0

Fire them all!! The front desk had mice fescues on the counter and the guy was on his phone the whole time checking me in! But wait it's more, the truck was extremely dirty it had ants in it food old McDonald cups from the last customers the engine lights was on and air pressure for the tires and window was cracked! I went back in to to tell him a d he said it was fine and that sensor was off tracked and not to worry!! So I said the $5 fee for roadside assistance should be waved he said he could do that nor did he offer a new truck he said I can get a truck from a different location

Shatana P. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

remind the customer to get gas before return. Other than that everything was great.

Anisa K. 
Rating:
4.0

Nothing the company is one point. Service is quick in and out.

michelle G. 
Rating:
5.0

I really appreciate the time and attention given to my rental experience today. I dint know the lady's name, but she provided me with great customer service today.

Lynnette H. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
5.0

Great Cashier

LAQUIDA T. 
Rating:
3.0

Have the rental at the location that you ordered it from.

MICHAEL S. 
Rating:
5.0

Location was very convenient. Customer service was fast, accurate and on point. If I ever need this service again I know the best place to go.

MANKEYA O. 
Rating:
1.0

Improve the attitude and communication of your workers. And have equipment available when reserved maybe more than 1 dolly per store? I will NEVER be using UHAUL

WHISPER T. 
Rating:
2.0

I had a problem picking up a way rental. They location I set up my reservation didn't have one. He referred me to a second location that also didn't rent one-way vans. I finally gave up and call customer service that sent me to a third location. They say they were waiting since 9:30 for me. So I was never given the correct information from the beginning?

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Patty W. 
Rating:
3.0

They need to fix the AC in their vehicles and they need to have more available options.

SAVANNAH F. 
Rating:
4.0

Customer did not leave a comment.

PAMELA W. 
Rating:
1.0

Customer did not leave a comment.

Andrenika F. 
Rating:
5.0

I think it went pretty flawless

LaTongela N. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Keep up your great service and on time delivery!

Antione P. 
Rating:
5.0

Ver

Kenneth S. 
Rating:
1.0

I put the correct amount of gas back in the truck and was charged incorrectly. Corporate office was no help said I need to talk to manager at the location I picked the truck up from. If I knew that I had to do all this this I wouldn't have chose this location. What a waste of time and money

KIMBERLY B. 
Rating:
1.0

Poor business stole my money FRAUD

Latascha G. 
Rating:
4.0

N/a

Geylah J. 
Rating:
1.0

I return the uhaul back a day before it was suppose to be return and still got charged I'll never go there again !!!!!!!

Shakera F. 
Rating:
5.0

Customer did not leave a comment.

Velma H. 
Rating:
5.0

Customer did not leave a comment.

KEISHA R. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

dimitri G. 
Rating:
5.0

Lowing the mileage rate!

Ricky C. 
Rating:
5.0

At this location customer service was very excellent

Marcus B. 
Rating:
5.0

Very nice ??

Kathyrn B. 
Rating:
5.0

Nothing. Thanks for the excellent service!

Latoya G. 
Rating:
5.0

Dropping off was very easy..

Elizabeth L. 
Rating:
3.0

Customer did not leave a comment.

mamadou N. 
Rating:
1.0

My truck stopped running and it there roadside assistance never showed up

franshawn D. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
1.0

Over charged and rude Service !!!

Darrell W. 
Rating:
3.0

They need to update the lock box system.

wanda W. 
Rating:
5.0

Customer did not leave a comment.

Andria B. 
Rating:
5.0

Great equipment and dependable equipment!

clarence M. 
Rating:
1.0

Customer service was not opened when I made it at 5:45p. Also I am upset with the gas charge placed on my bill. It stated 1/4 I returned it on 1/4 and I received a gas charge and a fee. I am very unhappy with this service.

Jamese S. 
Rating:
4.0

BESIDES HELP THEM MOVE, YOU GUYS DO A PRETTY GOOD JOB!

Charles C. 
Rating:
5.0

Nothing, everything was Awesome

Cheryl P. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Alonzo H. 
Rating:
5.0

1st time renting a. Uhaul, I had a very experience, the staff was very professional, patient and helpful

Paulette F. 
Rating:
4.0

Customer did not leave a comment.

Lasharon T. 
Rating:
5.0

Great customer svc. Thank you Katie??

Tahndrea M. 
Rating:
5.0

Customer did not leave a comment.

katrina L. 
Rating:
5.0

Great service and equipment. Highly recommended!

clarence M. 
Rating:
4.0

I don't have any suggestions now, thank you

Mary E. 
Rating:
5.0

Staff was extremely nice and very accommodating, would definitely recommend this location.

Akira T. 
Rating:
5.0

Great professional service and dependable equipment!

clarence M. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Sebastian W. 
Rating:
3.0

Customer did not leave a comment.

SARAH L. 
Rating:
5.0

I would highly recommend fixing the mile measurement tool in the vehicles. They aren't accurate and charge more than the used mileage. This isn't an ethical business practice as customers are being charged more than what they are legitimately supposed to based on actual miles traveled. I would highly suggest fixing this before the greater majority discover this . Outside of that the customer service and fast service at this location is top notch! Great quality service every time. The reps are good at fixing the mileage based on actual usage also. Honest people.

Lakesha T. 
Rating:
5.0

Simply Outstanding...!

Valerie W. 
No reviews have been submitted for this location.

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