The guy inside the store was extremely rude. He knew I was there for a mobile pickup but made me wait for him to find me in the system. Then when I asked where the truck was he said it’s the only truck out there. How was I supposed to know this location has only one truck? It was my first time using them. I showed him what I assumed was the license plate number which started with TM and he said that stood for truck number and made a face and rolled his eyes like I was stupid for not knowing U-Haul lingo as if I worked there. Plus truck number…. The word number starts with n and not m. I will never use this location again. Additionally the place looks abandoned, everything is dirty and dusty, nobody’s swept or wiped down anything in years. They have a sign outside saying they’ll be back but they’re inside. The mail slot is underneath a piece of wood and something’s behind it blocking the key from going all the way in. I don’t know if it’s like this because it’s a predominantly black neighborhood but it’s a really dark and dirty place and the people are rude.
Octavia S
83rd & Halsted Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60620
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Customer Reviews
- 3.5 Average Customer Rating
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Maybe add one more truck
ALLEN SThe guy there seems said, I would like to invite him to my church. 8608 s. Summit. PENSON TEMPLE COGIC.
Tina GVery professional, great customer service
ESTER SBad customer service. The worker had an attitude. The worker was worried about his personal phone conversation on his personal cell phone than to interact with the customer. I wouldn’t recommend this location.
MAURICE G