Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)

359 reviews

8316 S Birkhoff Ave   Chicago, IL 60620
(83rd and Halsted)

(773) 874-7745

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(773) 874-7745

8316 S Birkhoff Ave
Chicago, IL 60620
(83rd and Halsted)

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Location needs more hand trucks or dollies

Charles J. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Salvador F. 
Rating:
5.0

Customer did not leave a comment.

Jeanette W. 
Rating:
4.0

Customer did not leave a comment.

tiauna W. 
Rating:
4.0

Update to navigate system

William J. 
Rating:
4.0

Have id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

LATONIA F. 
Rating:
1.0

Customer did not leave a comment.

PIERRE B. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Great customer service!!!

THOMAS L. 
Rating:
5.0

Helpful staff

Derrick S. 
Rating:
3.0

Customer did not leave a comment.

REGINALD K. 
Rating:
5.0

Give them donut and coffee when they come in 🙂

KENT D. 
Rating:
5.0

No complaints.

Lucinda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA S. 
Rating:
5.0

Everything was good.

DOROTHY J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
1.0

My right side mirror was broken. The truck shake very bad while driving. Couldn't drive over 40MPH the truck made very loud noise. The power steering pump is going out or something because it was very loud. I was given the truck on E when they told me it was gas in it. I'm just over renting from them.

NINA S. 
Rating:
5.0

It's the place that always sale out of uhaul. They are professionals. The equipment is already cleaned and ready for use. The AC always works. I am happy to have them in my neighborhood.

Derrick D. 
Rating:
3.0

The right side mirror did not work and was moving around while driving. The truck was also very loud and sounded as if it would broke down.

Annitta B. 
Rating:
1.0

The gas tank was below 1/4 a tank and I was told I would receive a credit for filling the tank to 1/4. I indeed put gas in the tank which was at 1/4 tank. The manager at the 83rd and Halsted (Darryl location denied the promise upon me returning the vehicle stating the gas tank was not on 1/4 and was not willing to honor anything that was promised or any other accommodation.

JAMAYA S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
1.0

Customer did not leave a comment.

MANUEL G. 
Rating:
3.0

Customer did not leave a comment.

KIMMIE L. 
Rating:
4.0

The lady at the location was AWESOME! She went above and beyond to assist me with my rental.

Neville G. 
Rating:
5.0

Customer did not leave a comment.

Tavon P. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

GRETA P. 
Rating:
1.0

Hire some new workers there lazy and be trying to con people out of there money

Jeffrey A. 
Rating:
3.0

Inform people on the change of rental equipment pricing, where there is a charge for a duration of time, in an hourly aspect rather than a daily adjustment

JARRELL H. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Carl Y. 
Rating:
3.0

I returned my vehicle with more gas then I left with, in fact 1/4 tank more, there should be a credit, had i returned it with less you guys would charge me 4.00 a gallon.. I think I should be credited 20.00

DEXTER R. 
Rating:
5.0

I was taken care of every well.

ARACELI O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

DOROTHEA F. 
Rating:
5.0

Easy process, took about 5-10 minutes. Staff was nice.

DERRICK S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK S. 
Rating:
4.0

Customer did not leave a comment.

HARRY C. 
Rating:
5.0

I would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good

Daniel J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RASHAWNDA H. 
Rating:
5.0

Customer did not leave a comment.

Dorla S. 
Rating:
1.0

The attendees at that location do not have good customer services

QUENNEL H. 
Rating:
5.0

Very good service

clarence M. 
Rating:
5.0

HREAT CUSTOMER SERVICES

Jackie L. 
Rating:
4.0

Customer did not leave a comment.

RASHAWNDA H. 
Rating:
5.0

It was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me

Joquetta M.  |  Overall Experience 
Rating:
5.0

Great service.

clarence M. 
Rating:
1.0

Very poor customer service, The guy working the at the desk attitude is very unacceptable seems as if he just didn't want to be bothered at all and he charged my card a extra 27$ when I left I will be calling in about it Monday morning!!!

Christina J. 
Rating:
5.0

I love going to that location because they are pleasant, helpful and they are the best location I've rented from.

Gurtha S. 
Rating:
5.0

Customer did not leave a comment.

Marion M. 
Rating:
5.0

Customer did not leave a comment.

Fresh Start Home V. 
Rating:
3.0

Customer did not leave a comment.

sharon M. 
Rating:
3.0

The man in the office was very nice my contract was up at 4:30 the place closed at 4:00. They should have the same hours. When I received the truck it was dirty not clean and the window on the right side didn't work.

MICHELE B. 
Rating:
1.0

Fire them all!! The front desk had mice fescues on the counter and the guy was on his phone the whole time checking me in! But wait it's more, the truck was extremely dirty it had ants in it food old McDonald cups from the last customers the engine lights was on and air pressure for the tires and window was cracked! I went back in to to tell him a d he said it was fine and that sensor was off tracked and not to worry!! So I said the $5 fee for roadside assistance should be waved he said he could do that nor did he offer a new truck he said I can get a truck from a different location

Shatana P. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
5.0

remind the customer to get gas before return. Other than that everything was great.

Anisa K. 
Rating:
4.0

Nothing the company is one point. Service is quick in and out.

michelle G. 
Rating:
5.0

I really appreciate the time and attention given to my rental experience today. I dint know the lady's name, but she provided me with great customer service today.

Lynnette H. 
Rating:
5.0

Customer did not leave a comment.

Reginald J. 
Rating:
5.0

Great Cashier

LAQUIDA T. 
Rating:
3.0

Have the rental at the location that you ordered it from.

MICHAEL S. 
Rating:
5.0

Location was very convenient. Customer service was fast, accurate and on point. If I ever need this service again I know the best place to go.

MANKEYA O. 
Rating:
1.0

Improve the attitude and communication of your workers. And have equipment available when reserved maybe more than 1 dolly per store? I will NEVER be using UHAUL

WHISPER T. 
Rating:
2.0

I had a problem picking up a way rental. They location I set up my reservation didn't have one. He referred me to a second location that also didn't rent one-way vans. I finally gave up and call customer service that sent me to a third location. They say they were waiting since 9:30 for me. So I was never given the correct information from the beginning?

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Patty W. 
Rating:
3.0

They need to fix the AC in their vehicles and they need to have more available options.

SAVANNAH F. 
Rating:
4.0

Customer did not leave a comment.

PAMELA W. 
Rating:
1.0

Customer did not leave a comment.

Andrenika F. 
Rating:
5.0

I think it went pretty flawless

LaTongela N. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Keep up your great service and on time delivery!

Antione P. 
Rating:
5.0

Ver

Kenneth S. 
Rating:
1.0

I put the correct amount of gas back in the truck and was charged incorrectly. Corporate office was no help said I need to talk to manager at the location I picked the truck up from. If I knew that I had to do all this this I wouldn't have chose this location. What a waste of time and money

KIMBERLY B. 
Rating:
1.0

Poor business stole my money FRAUD

Latascha G. 
Rating:
4.0

N/a

Geylah J. 
Rating:
1.0

I return the uhaul back a day before it was suppose to be return and still got charged I'll never go there again !!!!!!!

Shakera F. 
Rating:
5.0

Customer did not leave a comment.

Velma H. 
Rating:
5.0

Customer did not leave a comment.

KEISHA R. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

dimitri G. 
Rating:
5.0

Lowing the mileage rate!

Ricky C. 
Rating:
5.0

At this location customer service was very excellent

Marcus B. 
Rating:
5.0

Very nice ??

Kathyrn B. 
Rating:
5.0

Nothing. Thanks for the excellent service!

Latoya G. 
Rating:
5.0

Dropping off was very easy..

Elizabeth L. 
Rating:
3.0

Customer did not leave a comment.

mamadou N. 
Rating:
1.0

My truck stopped running and it there roadside assistance never showed up

franshawn D. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
1.0

Over charged and rude Service !!!

Darrell W. 
Rating:
3.0

They need to update the lock box system.

wanda W. 
Rating:
5.0

Customer did not leave a comment.

Andria B. 
Rating:
5.0

Great equipment and dependable equipment!

clarence M. 
Rating:
1.0

Customer service was not opened when I made it at 5:45p. Also I am upset with the gas charge placed on my bill. It stated 1/4 I returned it on 1/4 and I received a gas charge and a fee. I am very unhappy with this service.

Jamese S. 
Rating:
4.0

BESIDES HELP THEM MOVE, YOU GUYS DO A PRETTY GOOD JOB!

Charles C. 
Rating:
5.0

Nothing, everything was Awesome

Cheryl P. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Alonzo H. 
Rating:
1.0

I wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful

Shanell T.  |  Reservation 
Rating:
3.0

Friendly people,clean environment

RONALD H.  |  Overall Experience 
Rating:
4.0

There was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!

Privacy R.  |  First Impressions 
Rating:
3.0

I have used this company and this facility several times. Very impressed with the service

Privacy R.  |  First Impressions 
Rating:
2.0

The representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.

Privacy R.  |  First Impressions 
Rating:
3.0

I reserved for the wrong date will have to make a new reservation

Privacy R.  |  First Impressions 
Rating:
3.0

I did not utilize the facility, but the customer service was very good.

Privacy R.  |  First Impressions 
Rating:
3.0

The employees were very professional and the storage facility was clean.

Privacy R.  |  First Impressions 
Rating:
4.0

The staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.

Privacy R.  |  First Impressions 
Rating:
5.0

The overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.

Privacy R.  |  First Impressions 
Rating:
3.0

Very affordable, good location prompt service

Privacy R.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Privacy R.  |  First Impressions 
Rating:
5.0

services was excellent good job

Privacy R.  |  First Impressions 
Rating:
1.0

I Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant

Privacy R.  |  First Impressions 
Rating:
5.0

Everyone was very nice and they even followed up with me. VERY good customer service!

Privacy R.  |  First Impressions 
Rating:
2.0

Lack of support staff lead to delays.

Privacy R.  |  First Impressions 
Rating:
4.0

Very professional and courteous.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top