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DAVID G
Customer Reviews for 896 Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was almost impossible to get out of parking lot due to cars and small parking lot. Had to check out trailer myself using the app only to find out tail lights on the trailer did not work nor did a turn sign front marker lights did not work either. This was the only trailer he had. I was in a pinched so I took the trailer anyway not the greatest experience. Had a 745 pick up time got to the location. Nobody was there stood there for 15 minutes before owner showed up to check me out.
COREY PI was charged for mileage overage. I had contacted unlimited mileage. The pick up was somewhat chaotic and I was given the wrong code for the lockbox.
Thomas NLittle more space to manuever truckd
JOHN GThe drop off lot was too crowded for a proper drop off.
ELIZABETH SEnsure all trucks are clean
KWAMSHA EThe trucks were so jammed into the lot that I could not get decent pictures of my truck. Also I drove a total of 7 miles yet they charged me $8 for gas. I did not feel I needed to refill when I only drove 7 miles.
STANLEY BFrom the pickup in Delaware to drop off in NJ.our experience was great, Everyone was pleasant and accommodating. No issues at all.
JOSEPH SMaybe pull the rental out of the storage area so that the photos can take place from every side. Over all good customer service, clean truck, and good price.
BRIAN FHonestly my only issue with this location is regarding the service. After purchasing the U-Haul and Auto transport I was left to maneuver my way out of very difficult parking situations where my entire vehicle ( U-Haul and transport) were perpendicular to the exist. It took me 30 minutes to finally place my vehicle in an orientation that allowed me to reverse load the vehicle, load my car and exit the gas station. things that this location could have done are: A) Place the AUTOTRANSPORT in an area that would orient the U-Haul to face the exit once attached B) Not live it to the customer to maneuver out of this tight spot C) Prevent traffic/ other cars from hampering the customers way doing the maneuvering process so reduce the chase of an accident My biggest concern was damaging the Haul truck, Auto Transport or other civilian vehicle and their lack of productiveness did not alleviate the situation. ESPECIALLY WHEN “I” the customer assisted the personnel in lifting n orienting the Auto transport so the he may be able to attach it to the U-Haul truck. The LEAST thank could have been done was to navigate the U-Haul out of the peculiar spot it was in.
FUNMINIYI OPick up and drop off location changed and charged me extra fee. I had to call to fix the issue
KATHERINE HNo notes. It was clean, convenient and cost effective. The station attendant was very helpful!
JILL TGreat service by the she’ll gas station attendant
ANTHONY FLocation was very friendly and helpful going above and beyond. It was quick and easy! 5 star treatment
BRADLEY KNothing
Glenn KLocation was fine - did not interact with anyone working at the Shell station. Parking spaces and keys dropoff were well marked.
Brendan MThe staff are top of the line!!!
HUGEAN GPrice was higher than the quote when I reserved the truck. By more than 20 dollars.
ELIZABETH WN/A
hellen M