Worst U-HAUL I’ve ever driven 1. Check engine light – Was on for the entire duration of the rental, starting from ignition. 2. Metal rattling noise – Coming from under the hood (not the normal rear cargo rattle), starting as soon as the car started. 3. Right mirror – Would not adjust fully, leaving no visibility on the right side beyond the blind spot mirror. 4. Broken visor – Mount was completely detached from its socket; visor itself was too weak to stay up and dropped into the driver’s field of vision on every bump — a safety hazard. 5. Loose seat cover – Leather seat cover wasn’t secured and kept sliding around while driving. 6. Squealing on turns – Truck squealed when turning, as if the wheel were turned all the way to either lock. 7. Left-behind debris – Trash and coins left in the front cup holders and in the back cargo area. 8. Odor – Smelled like animal feces inside the cab.
REBECCA S
896 Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newark, DE 19713
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Customer Reviews
- 3.5 Average Customer Rating
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This was more of a quick drop off with a receipt following thru email
Steve SThe location is confusing and inconvenient. The Shell station is not the destination. Fortunately the Shell station was staffed late at night and the employee kindly directed me to the correct location. I had to go around the block. The gravel lot is tight, so backing a vehicle or trailer into a safe location was very difficult. I tried calling the next day to report a problem with the trailer's lighting but nobody answered the phone.
Christopher EThe young man who manages the rental trucks does a great job. This is my second time renting from the Newark, DE location because of his great customer service. Highly recommend the 804 S College Ave location.
Edward PThe truck was not ready when I got there and when I contacted customer service, they said they had no trucks available after waiting around for quite a long time. I finally got a vehicle.
Suzette M