Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is very accessible and the staff is so easy to deal with ; they’re helpful and I may say excelent customer service is their priority.
Highly recommended!!
Richard F
Rating:
4.0
Customer did not leave a comment.
Vinay S
Rating:
5.0
Customer did not leave a comment.
Qinghua L
Rating:
5.0
Customer did not leave a comment.
SRETKO D
Rating:
5.0
Customer did not leave a comment.
Serhii K
Rating:
5.0
Customer did not leave a comment.
Alisa L
Rating:
4.0
Customer did not leave a comment.
Sharon B
Rating:
5.0
Customers should be advised that this location has Air Tags in their trucks. Getting air tag alerts on your phone is a bit disconcerting.
Derek O
Rating:
5.0
Customer did not leave a comment.
Vyacheslav P
Rating:
5.0
They were able to inform me that the UHAUL that I rented from Edmonton was not safe to drive, although I wished I got a discount for risking to drive without being informed from the Edmonton location.
JUSTIN N
Rating:
3.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Linda L
Rating:
5.0
Customer did not leave a comment.
Jonthan H
Rating:
5.0
Customer did not leave a comment.
Wesley S
Rating:
5.0
Customer did not leave a comment.
james h
Rating:
5.0
Customer did not leave a comment.
Nattiya P
Rating:
5.0
Customer did not leave a comment.
Lacey P
Rating:
3.0
Customer did not leave a comment.
Adrian D
Rating:
4.0
Please make customer aware of important things when we pick up the car
Like: Gasoline level, tires conditions
Ang Kilometer
Jessi M
Rating:
3.0
Customer did not leave a comment.
Teklsenbet T
Rating:
5.0
The exterior of the vehicle was dirty. Interior was ok. As a new pickup would be……
Frederick M
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
1.0
When it was time to submit my pictures at the end of the trip. The website did not accept my photos. It results in black screen photos.
Connor W
Rating:
5.0
Customer did not leave a comment.
Stephanie L
Rating:
5.0
Customer did not leave a comment.
Malkhaz N
Rating:
3.0
Customer did not leave a comment.
Benito A
Rating:
5.0
Customer did not leave a comment.
Brad N
Rating:
5.0
Customer did not leave a comment.
Raymond S
Rating:
5.0
Customer did not leave a comment.
Rinchen N
Rating:
4.0
Customer service was great and the lady at the desk was on top of everything.
Ciro R
Rating:
4.0
Customer did not leave a comment.
Evan H
Rating:
5.0
Customer did not leave a comment.
Marco P
Rating:
4.0
Great job by the team
Sikander P
Rating:
5.0
Customer did not leave a comment.
Tao N
Rating:
5.0
Customer did not leave a comment.
Ugochukwu F
Rating:
5.0
They were open earlier than expected and I was on my way in minutes.
Jagdesh S
Rating:
5.0
It's a good service
Masresha K
Rating:
5.0
Customer did not leave a comment.
Jacquie L
Rating:
5.0
Customer did not leave a comment.
Kwangho N
Rating:
2.0
Allow customers to park at location and not have to add to a further expense by paying for additional parking. Also, allow customers to drop off at closer to location instead of having the vehicle be driven back (charging per km).
Andrew K
Rating:
3.0
The 2 at the desk were very nice both at pick up and drop off. My one feedback would be to inform the customer ahead of them getting in the vehicle if there is anything unusual they might come across. When I started the vehicle, both the oil light and trailor light went on and stayed on which made me turn around and come back to ask why. I was told they knew about the oil light and there was no issue but some time could have been saved if I had been told to expect this.
Sandra M
Rating:
5.0
Sarah was amazing and made the process very streamlined would definitely recommend this location.
Rajat N
Rating:
1.0
Improve customer focus, explain what the customer should do after returning the truck if the point is already closed, and teach their operators to work properly and do what the customer asks, not just ignore him, learn to distinguish between the customer and his additional drivers
Dmitrii M
Rating:
5.0
Customer did not leave a comment.
Nikolai N
Rating:
5.0
Just stay as you are now
Anto J
Rating:
5.0
Customer did not leave a comment.
Jehan N
Rating:
5.0
Customer did not leave a comment.
Jennifer L
Rating:
5.0
Customer did not leave a comment.
Daniel R
Rating:
1.0
Clean the vehicles and service them.
Alexandre N
Rating:
5.0
Customer did not leave a comment.
Hussain D
Rating:
5.0
Customer did not leave a comment.
Edmond J
Rating:
5.0
Great people and very friendly.
Amir I
Rating:
1.0
Long story short, I went to return my rental today. One of the customer service lady was so rude and trying to frame me saying that I scratched the car’s roof without checking. Then, luckily, there was another asian lady came out to double check again and told the first agent that there was no damage.
Nhan R
Rating:
5.0
Amazing customer service. This will be my preferred location for renting.
Carl J
Rating:
5.0
Customer did not leave a comment.
Dmitrii M
Rating:
5.0
The service Is really good
Lisbeth C
Rating:
5.0
Customer did not leave a comment.
Steven C
Rating:
4.0
Customer did not leave a comment.
Ivy B
Rating:
5.0
Customer did not leave a comment.
Clyde F
Rating:
5.0
Customer did not leave a comment.
Natnael A
Rating:
5.0
Customer did not leave a comment.
STEPHEN O
Rating:
4.0
Easy, no complaints, staff was helpful.
Olivier O
Rating:
5.0
No comments
Xavier J
Rating:
5.0
Customer did not leave a comment.
ayman t
Rating:
2.0
Customer did not leave a comment.
Ahmad M
Rating:
4.0
Customer did not leave a comment.
Robert J
Rating:
5.0
Customer did not leave a comment.
Santosh C
Rating:
4.0
Customer did not leave a comment.
FIRAS D
Rating:
5.0
Customer did not leave a comment.
PAULA D
Rating:
3.0
Super sketchy location but service was better than Blackfoot trail location.
Cayden V
Rating:
4.0
Customer did not leave a comment.
Christopher G
Rating:
5.0
Customer did not leave a comment.
Manav V
Rating:
4.0
Customer did not leave a comment.
Rodrigo R
Rating:
4.0
Customer did not leave a comment.
Alethiay Y
Rating:
1.0
Horrible customer service never go back there and don't recommend it to anyone
Ayoub Y
Rating:
3.0
Free gas charge
Man T
Rating:
5.0
Customer did not leave a comment.
Emmanuel P
Rating:
5.0
Customer did not leave a comment.
Radi N
Rating:
5.0
Staff member were great.
They assisted and explained everything nicely.
I would prefer this location always.
Hiteshkumar S
Rating:
5.0
Great service at drop off. Took the key and checked the truck back in for me, which was great.
Jeremy G
Rating:
5.0
Customer did not leave a comment.
Kathleen S
Rating:
4.0
All fine at this location
Kristopher W
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
5.0
It was great!
Colleen S
Rating:
3.0
Customer did not leave a comment.
Paul T
Rating:
2.0
The clerk didn’t speak a lot of English and communication was difficult, they did not walk through the vehicle with me. They also came out and yelled at my brother for parking in the parking lot when dropping me off. The parking lot belonged to the building next door.
Was swapped several times to different locations, each further away and ended up going 40kms over my limit. Horrible planning
Jesse J
Rating:
5.0
There was a hole in the roof of the car that they had tried to fill before. And when it rained, water leaked and dripped onto the furniture.
Alina H
Rating:
5.0
Front desk staff, polite, very friendly and helpful. They explained everything very clearly.
Gary Y
Rating:
4.0
All is good
Bhaumik P
Rating:
5.0
Customer did not leave a comment.
Solmaz S
Rating:
3.0
Customer did not leave a comment.
Dustin C
Rating:
5.0
Customer did not leave a comment.
Gaurav S
Rating:
5.0
Customer did not leave a comment.
Joao F
Rating:
4.0
Customer did not leave a comment.
Volkan N
Rating:
4.0
Customer did not leave a comment.
Sam Q
Rating:
4.0
Customer did not leave a comment.
Haitham S
Rating:
5.0
Customer did not leave a comment.
sakura N
Rating:
5.0
Customer did not leave a comment.
Jerrel D
Rating:
4.0
The charge for the environmental fee was not stated at any time until the bill was received. There is no explanation for what this fee is and I did not appreciate it. Quite frankly, I don’t think I should have to pay it. What if I change my payment terms without agreement and just say too bad? It’s no different.