Very seamless easy process to drop off. Worked was very nice.
Chloe B
9 Ave Retail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2P1L9
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Customer Reviews
- 4.0 Average Customer Rating
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This booking agent is far too busy for a single person to manage the morning volume resulting in long wait times.
Francis SI rented two dollies from this location around noon on Monday, June 30th. Since the next day (July 1st) was a statutory holiday, I explicitly asked your representative if I could return them on Tuesday. The representative clearly stated that your location would be open, and I could return them anytime on July 1st. Based on this assurance, I returned around 4:00 pm on July 1st. To my surprise, upon arrival, the representative informed me that I would be charged for two days. At no point during the initial transaction was it communicated that returns after noon would result in an additional day’s charge. When I politely questioned why this critical detail was not provided upfront, the representative rudely responded by implying that I should have known this policy, stating, “You should know this since you know the day rate.” This dismissive and disrespectful attitude toward a customer’s genuine concern is completely unacceptable. Furthermore, I asked to speak with the manager in hopes of resolving this misunderstanding. Unfortunately, the manager approached the situation in an even more offensive manner. His exact words were, “So you took the dolly for two days and now you only want to pay for one day?” The manager’s condescending and accusatory tone was highly inappropriate, disrespectful, and offensive. It was not only an attempt to embarrass me in front of others but also demonstrated a lack of basic professionalism and customer care. I strongly suggest that you take immediate action to retrain your employees on proper communication of rental policies and to reinforce respectful customer interactions. Customers should never be subjected to condescending or offensive remarks, especially from management. I expect a prompt response and appropriate action regarding this situation. Sincerely, Vaibhav Chugh
Vaibhav CI really don’t like that the truck does not have a full gas tank. It’s always a guessing game as to how much gas to put in. Inevitably the customer ends up putting more gas in then they need to, which is good for the company and I guess good for the next customer, who will also have to guess how much gas to put in, and so on and so on. This guessing game and overpaying would end, if when returning the truck, the tank had to be full!
John HSee comments above nothing against the location itself. U-Haul as a company never again!!
Todd O