Customer Reviews for 9 Ave Retail
(U-Haul Neighborhood Dealer)

1,024 reviews

1016 9 Ave SW   Calgary, AB T2P1L9

(403) 910-1654

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(403) 910-1654

1016 9 Ave SW
Calgary, AB T2P1L9

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Evan F 
Rating:
4.0

Appears to be a recent addition. Needs a little line-out time. Should be good.

Daniel M 
Rating:
4.0

Customer did not leave a comment.

Shanda C 
Rating:
5.0

Customer did not leave a comment.

Tobi L 
Rating:
5.0

Customer did not leave a comment.

Kathleen H 
Rating:
5.0

Customer did not leave a comment.

kevin r 
Rating:
5.0

All good..

Robert F 
Rating:
5.0

A good services and staff r also cooperated Appreciated management Thanks

Muhammad A 
Rating:
3.0

I was charged a $10 fuel fill up even though the vehicle was with the same gauge reading. The agent I spoke to said they had a photo of the original gauge reading and suggested I return to the rental location to see it. I travelled 35 k and refueled 5 litres of gasoline. This should have been enough to replace the gas used. I hate when a business sucks extra money from a customer that is unwarranted. This is not good business practice.

Glen M 
Rating:
5.0

Customer did not leave a comment.

Scott T 
Rating:
5.0

Customer did not leave a comment.

Mohammad I 
Rating:
5.0

Clean /vacuum the front cab. Passenger n driver side. It could be cleaned little better under seat around the seats. BUT overall staff was great n I always use uhaul for moving stuff

Christine R 
Rating:
5.0

We added toi kich gas would be nice if there was some compensation. Staff was amazing

CRISTINA A 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Thank you

yersalem g 
Rating:
4.0

Efficient online booking experience. Staff are friendly and helpful at 9 avenue location. Would recommend this location for sure. Building and office/reception areas could use some TLC.

Derrick Z 
Rating:
4.0

Customer did not leave a comment.

Hyeji Y 
Rating:
4.0

No issues with the pickup of the vehicle or the service provided at this location, they were clear and efficient.

Daniel R 
Rating:
5.0

Cube Van needed to be swept out before loading our furniture. It was clean, but just needed a quick sweep.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Guilherme P 
Rating:
2.0

The guys who work at this location were not very pleasant, in really, looked like they do not care about my perception about the company.

Daril C 
Rating:
2.0

Have the boxes I ordered and have the vehicle I ordered. Neither of which were available to me.

Keelan P 
Rating:
3.0

Customer did not leave a comment.

David M 
Rating:
4.0

Customer did not leave a comment.

Monique M 
Rating:
3.0

Customer did not leave a comment.

Michelle-Leah K 
Rating:
1.0

I was charged $19 for fuel. I only drove 10km

Lee K 
Rating:
1.0

Was expecting to pay around $70, ended up getting charged $180. Would not recommend

Ibrahim B 
Rating:
3.0

Customer did not leave a comment.

Russell V 
Rating:
5.0

Customer did not leave a comment.

Maysa K 
Rating:
5.0

Better signage to show the entrance to this location

Carlos S 
Rating:
5.0

Customer did not leave a comment.

Ivan A 
Rating:
3.0

Staff were friendly. It would be nice to know that the truck has trouble with the ignition. You need to turn the key (hard), turn the steering wheel to the left, and step on brake. If you don't know this, it can be scary. Also, take 5 seconds and vacuum cookie crumbs out of the cup holder. That's gross.

Jaclyn B 
Rating:
5.0

Excellent keep it up.

Esaw Y 
Rating:
2.0

Customer did not leave a comment.

SAM J 
Rating:
4.0

Debit acceptable on all machines

Peyton M 
Rating:
5.0

Customer did not leave a comment.

Shaily S 
Rating:
3.0

Didn't appreciate having to pay for parking. Also Didn't appreciate a receiving a vehicle with less than 1/8 tank of fuel.

Brent R 
Rating:
4.0

All was good.

Janos D 
Rating:
4.0

Good guy at the reception.

Anton V 
Rating:
5.0

Everything was great, thank you so much

Natasha D 
Rating:
3.0

Limited space to return/park the truck

Emily I 
Rating:
5.0

Customer did not leave a comment.

Olugbenga A 
Rating:
5.0

The overall experience was very professional, I would definitely recommend this location to anyone.thanks.

Svitsai C 
Rating:
5.0

Customer did not leave a comment.

Victor B 
Rating:
2.0

Grubby building … but the physical location is great

Lolita M 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Lisa S 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

The location was very convenient but the building needs some serious renovations. Looks abandoned! Also we would like to set up a corporate account for our business. If someone could please email us and direct us to the correct person to to set up a corporate account that would be great. gm@rodneyscalgary.com or bookings@rodneyscalgary.com Thank you, Bradley Conrad General Manager Rodney's Oyster House Calgary

Viktoriia H 
Rating:
1.0

Unknowledgable stay rented me some tire with a hole in it. Said it was okay massive nail in it. Terrible experience

JOSHUA D 
Rating:
3.0

MORE EXPENSIVE THEN IT SEEMED WHEN BOOKING. DIRTY AND DROVE LIKE A TRACTOR

Juanita M 
Rating:
3.0

Being as it was my first experience, using a U-Haul I thought everything was pretty good. Just hard to get a hold of people on the phone.

Steven C 
Rating:
5.0

Customer did not leave a comment.

Girish S 
Rating:
5.0

Although the location etc was great, I’m actually very disappointed with the service. Upon taking the truck the fuel gauge says 321km and the take was quarterly empty. Upon returning the vehicle, I overfilled and the rep was fairly rude by saying, there’s nothing you can do. Should the truck come with a full tank, I would have happily return it full but when I returned with almost 400km, 80km over what I had taken they said there’s no way they can refund. Bad experience.

Arun N 
Rating:
5.0

Customer did not leave a comment.

Jocelyn G 
Rating:
5.0

Great spot and team to get a Uhaul

Said B 
Rating:
5.0

The gentlemen that helped us at the U-Haul counter was very polite efficient and knowledgeable!

Garrett C 
Rating:
1.0

This location was horrific. Not only did I not get my usual for a solid hour after the pick up time due to their lack of communication & disjointed processes but I was charged a crazy amount for less than what I used at another facility. At another U-Haul I had a bigger truck AND drove more yet I paid less than what I did at this location with a smaller truck and less km / less gas used. The facilities were gross, dirty & unwelcoming - like an old broken down make shift office. I will never use U-haul again.

Sydney S 
Rating:
4.0

Customer did not leave a comment.

Sudip S 
Rating:
5.0

Customer did not leave a comment.

Umare M 
Rating:
2.0

This location was sketchy at heck. I don't understand why the app needed my card information, or even to book on the app, because the people at the location did not go through the booking, we didn't get the two dollies we books, and we had to put a deposit of $185 before we were allowed to get the truck. The booking was $60, which was to include the two dollies, yet, no dollies, we had to request a dollies. We also had requested through the app we wanted it for 24 hours, we had to bring it back by 530pm the same day.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Simon S 
Rating:
5.0

Customer did not leave a comment.

Oleksandr K 
Rating:
4.0

Everything was good, limited parking.

Rosalind T 
Rating:
1.0

I am being charged for gas when I did not receive the truck will a full tank. I will not be recommending this location/ moving company in the future.

Kate T 
Rating:
1.0

When arrived to the office to pick up the van , I was told I needed to provide the credit card as this was “ the policy of the manager “ The fact that I had an email with reservation confirmation saying that all major credit and debit cards were accepted was ignored As I didn’t have the credit card with me , I lost valuable one hour that I could have spent moving . Suggestion for the location: Please make sure your policies do not contradict the policies outlined on the website.

Arvydas J 
Rating:
5.0

Reduce prices. I believe I was overcharged for a small trip!

Tetiana V 
Rating:
5.0

Customer did not leave a comment.

Amir A 
Rating:
5.0

Customer did not leave a comment.

Mohammad U 
Rating:
4.0

Customer did not leave a comment.

Drazenko L 
Rating:
3.0

Customer did not leave a comment.

Kaesha G 
Rating:
3.0

Customer did not leave a comment.

Christopher S 
Rating:
4.0

Customer did not leave a comment.

Grant B 
Rating:
1.0

Appalled

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Drew O 
Rating:
5.0

Customer did not leave a comment.

Eduard P 
Rating:
3.0

The biggest hitching point at this location is that you can't park the vehicle you arrive in, and there is no notice of that until you walk in to the place. It's incredibly frustrating, that the only option they have is an impark lot behind their site -- so, you're paying to park there, or you're paying to catch an uber. At a minimum buying your friend a coffee for the ride you beg them for. Truck was fine though.

Nathan M 
Rating:
4.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Irinca the live chat agent was fantastic. I dropped the keys before realizing I needed to take photos for the return. I was able to email the photos straight to her and she helped me complete the return easy and breazy.

Kate T 
Rating:
5.0

Nothing everything was great!

Mark W 
Rating:
5.0

Customer did not leave a comment.

Serhii Z 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
1.0

I am writing to express my confusion and dissatisfaction with the pricing structure of U-Haul services. Initially, the application I used for booking declared that the service would cost $19.95 + $1.09 per kilometer. When I arrived at the vehicle pick-up location, the staff member asked me to sign on a digital tablet to confirm the receipt of the service. Later, I discovered that I had signed an agreement to pay for the fuel consumed at a rate of $1.78 per liter. I feel that I was misled in this situation, as the need to compensate for the fuel cost was not declared in advance during the booking process. Additionally, when I verbally asked the staff member at the pick-up location whether I needed to refuel the vehicle or compensate for the fuel cost, I was told that it was not necessary. At the time of receiving the vehicle, the fuel tank was less than half full, making it impossible for me to monitor and compensate for the fuel I used. I kindly request an explanation of how the pricing for this service is determined and why I was not informed in advance about the need to compensate for the fuel cost.

Roman S 
Rating:
3.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

Fast and great service. Thanks a lot buddy.

Kiflemaryam E 
Rating:
4.0

Customer did not leave a comment.

VIKTORIYA M 
Rating:
5.0

Customer did not leave a comment.

Bereket W 
Rating:
3.0

Customer did not leave a comment.

Graham M 
Rating:
5.0

Customer did not leave a comment.

Dustin D 
Rating:
1.0

We were waited for almost one hour to get the vehicle while we book a few hours before our arrival. Please think about…

Lal R 
Rating:
4.0

The staff, particularly Kevin was very helpful when the vehicle broke down

William G 
Rating:
1.0

Took half an hour to sign out the van and i was told to bring it back by 11 even though I was picking it up at around 2. I showed a picture of the gas level below full when i took van even though they said full - and then they said that it was fine to bring it back at that same level so I brought it back the same and was charged $13 for gas. I have the gas receipt to show I put more than what I used. Vehicle ran rough even though new.

Andrew M 
Rating:
2.0

Customer did not leave a comment.

Gabriel M 
Rating:
5.0

This location is very accessible and the staff is so easy to deal with ; they’re helpful and I may say excelent customer service is their priority. Highly recommended!!

Richard F 
Rating:
4.0

Customer did not leave a comment.

Vinay S 
Rating:
5.0

Customer did not leave a comment.

Qinghua L 
Rating:
5.0

Customer did not leave a comment.

SRETKO D 
Rating:
5.0

Customer did not leave a comment.

Serhii K 
Rating:
5.0

Customer did not leave a comment.

Alisa L 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top