Customer Reviews for 9 Ave Retail
(U-Haul Neighborhood Dealer)

Rating:

5.0

3rd time I've rented from this location staff helpful

Rating:

5.0

Thanks so much!

Rating:

5.0

I was disappointed with the treatment I received from the customer service representative at the calling center. Unfortunately, the representative made a comment about my Spanish accent, which made me feel uncomfortable and unfairly judged. As a Mexican individual, I am deeply aware of the racism and biases that many people from my community face, particularly in the United States. I want to emphasize that my experience with the local U-Haul staff in Calgary was excellent, and I appreciate their professionalism and kindness. Unfortunately, the calling center representative's comment left a sour taste in my mouth and made me feel unwelcome. I hope that U-Haul will take steps to address this issue and provide cultural sensitivity training to their customer service representatives. Everyone deserves to be treated with respect and dignity, regardless of their accent or cultural background.

Rating:

4.0

The service was great but the office location feels cramped & makeshift. It seems like it is temporal office.

Rating:

4.0

Forgot to mention to the store that the truck had serious steering issues and would manoeuvre left and right by itself

Rating:

5.0

The whole process was smooth from start to finish. Even though I forgot to take pictures before returning the truck, there were no surprise charges or issues—everything was handled professionally. Staff was helpful and everything went exactly as expected. Highly recommended!

Rating:

5.0

Air conditioning did not work.

Rating:

5.0

Everything was as per expectation, thank you.

Rating:

4.0

Appears to be a recent addition. Needs a little line-out time. Should be good.

Rating:

5.0

All good..

Rating:

5.0

A good services and staff r also cooperated Appreciated management Thanks

Rating:

3.0

I was charged a $10 fuel fill up even though the vehicle was with the same gauge reading. The agent I spoke to said they had a photo of the original gauge reading and suggested I return to the rental location to see it. I travelled 35 k and refueled 5 litres of gasoline. This should have been enough to replace the gas used. I hate when a business sucks extra money from a customer that is unwarranted. This is not good business practice.

Rating:

5.0

Clean /vacuum the front cab. Passenger n driver side. It could be cleaned little better under seat around the seats. BUT overall staff was great n I always use uhaul for moving stuff

Rating:

5.0

We added toi kich gas would be nice if there was some compensation. Staff was amazing

Rating:

5.0

Thank you

Rating:

4.0

Efficient online booking experience. Staff are friendly and helpful at 9 avenue location. Would recommend this location for sure. Building and office/reception areas could use some TLC.

Rating:

4.0

No issues with the pickup of the vehicle or the service provided at this location, they were clear and efficient.

Rating:

5.0

Cube Van needed to be swept out before loading our furniture. It was clean, but just needed a quick sweep.

Rating:

2.0

The guys who work at this location were not very pleasant, in really, looked like they do not care about my perception about the company.

Rating:

2.0

Have the boxes I ordered and have the vehicle I ordered. Neither of which were available to me.

Rating:

1.0

I was charged $19 for fuel. I only drove 10km

Rating:

1.0

Was expecting to pay around $70, ended up getting charged $180. Would not recommend

Rating:

5.0

Better signage to show the entrance to this location

Rating:

3.0

Staff were friendly. It would be nice to know that the truck has trouble with the ignition. You need to turn the key (hard), turn the steering wheel to the left, and step on brake. If you don't know this, it can be scary. Also, take 5 seconds and vacuum cookie crumbs out of the cup holder. That's gross.

Rating:

5.0

Excellent keep it up.

Rating:

4.0

Debit acceptable on all machines

Rating:

3.0

Didn't appreciate having to pay for parking. Also Didn't appreciate a receiving a vehicle with less than 1/8 tank of fuel.

Rating:

4.0

All was good.

Rating:

4.0

Good guy at the reception.

Rating:

5.0

Everything was great, thank you so much

Rating:

3.0

Limited space to return/park the truck

Rating:

5.0

The overall experience was very professional, I would definitely recommend this location to anyone.thanks.

Rating:

2.0

Grubby building … but the physical location is great

Rating:

5.0

The location was very convenient but the building needs some serious renovations. Looks abandoned! Also we would like to set up a corporate account for our business. If someone could please email us and direct us to the correct person to to set up a corporate account that would be great. gm@rodneyscalgary.com or bookings@rodneyscalgary.com Thank you, Bradley Conrad General Manager Rodney's Oyster House Calgary

Rating:

1.0

Unknowledgable stay rented me some tire with a hole in it. Said it was okay massive nail in it. Terrible experience

Rating:

3.0

MORE EXPENSIVE THEN IT SEEMED WHEN BOOKING. DIRTY AND DROVE LIKE A TRACTOR

Rating:

3.0

Being as it was my first experience, using a U-Haul I thought everything was pretty good. Just hard to get a hold of people on the phone.

Rating:

5.0

Although the location etc was great, I’m actually very disappointed with the service. Upon taking the truck the fuel gauge says 321km and the take was quarterly empty. Upon returning the vehicle, I overfilled and the rep was fairly rude by saying, there’s nothing you can do. Should the truck come with a full tank, I would have happily return it full but when I returned with almost 400km, 80km over what I had taken they said there’s no way they can refund. Bad experience.

Rating:

5.0

Great spot and team to get a Uhaul

Rating:

5.0

The gentlemen that helped us at the U-Haul counter was very polite efficient and knowledgeable!

Rating:

1.0

This location was horrific. Not only did I not get my usual for a solid hour after the pick up time due to their lack of communication & disjointed processes but I was charged a crazy amount for less than what I used at another facility. At another U-Haul I had a bigger truck AND drove more yet I paid less than what I did at this location with a smaller truck and less km / less gas used. The facilities were gross, dirty & unwelcoming - like an old broken down make shift office. I will never use U-haul again.

Rating:

2.0

This location was sketchy at heck. I don't understand why the app needed my card information, or even to book on the app, because the people at the location did not go through the booking, we didn't get the two dollies we books, and we had to put a deposit of $185 before we were allowed to get the truck. The booking was $60, which was to include the two dollies, yet, no dollies, we had to request a dollies. We also had requested through the app we wanted it for 24 hours, we had to bring it back by 530pm the same day.

Rating:

4.0

Everything was good, limited parking.

Rating:

1.0

I am being charged for gas when I did not receive the truck will a full tank. I will not be recommending this location/ moving company in the future.

Rating:

1.0

When arrived to the office to pick up the van , I was told I needed to provide the credit card as this was “ the policy of the manager “ The fact that I had an email with reservation confirmation saying that all major credit and debit cards were accepted was ignored As I didn’t have the credit card with me , I lost valuable one hour that I could have spent moving . Suggestion for the location: Please make sure your policies do not contradict the policies outlined on the website.

Rating:

5.0

Reduce prices. I believe I was overcharged for a small trip!

Rating:

1.0

Appalled

Rating:

3.0

The biggest hitching point at this location is that you can't park the vehicle you arrive in, and there is no notice of that until you walk in to the place. It's incredibly frustrating, that the only option they have is an impark lot behind their site -- so, you're paying to park there, or you're paying to catch an uber. At a minimum buying your friend a coffee for the ride you beg them for. Truck was fine though.

Rating:

5.0

Irinca the live chat agent was fantastic. I dropped the keys before realizing I needed to take photos for the return. I was able to email the photos straight to her and she helped me complete the return easy and breazy.

Rating:

5.0

Nothing everything was great!

Rating:

1.0

I am writing to express my confusion and dissatisfaction with the pricing structure of U-Haul services. Initially, the application I used for booking declared that the service would cost $19.95 + $1.09 per kilometer. When I arrived at the vehicle pick-up location, the staff member asked me to sign on a digital tablet to confirm the receipt of the service. Later, I discovered that I had signed an agreement to pay for the fuel consumed at a rate of $1.78 per liter. I feel that I was misled in this situation, as the need to compensate for the fuel cost was not declared in advance during the booking process. Additionally, when I verbally asked the staff member at the pick-up location whether I needed to refuel the vehicle or compensate for the fuel cost, I was told that it was not necessary. At the time of receiving the vehicle, the fuel tank was less than half full, making it impossible for me to monitor and compensate for the fuel I used. I kindly request an explanation of how the pricing for this service is determined and why I was not informed in advance about the need to compensate for the fuel cost.