Customer Reviews for 9NINE Liquors

Overall very pleased with the location, personnel, and vehicle.

experience was great

Friendly staff and quick service

The location is a liquor store, and Friday at 5 pm is not the time to pick up a trailer. Only one employee and he spent more time on other customers. Also, they are closed on Sunday, had to pay another day of rental because they were not open. The CSR said I should have dropped it and left it on Sunday and I would not have been charged another day of rental. They should have told me this when I picked it up. What a scam.

Great service.

Tina us fabulous she helped us 2 times now!

I rented the wrong size trailer took it home and realized it.then I brought it back Carrie in the conroe office was very sweet. Gave me a r ef fund and helped me get the right truck. THANK YOU SO MUCH GUYS. Sam Jahani

Charged for extra days. No disagreement, but charged for coverage when I did not use vehicle. Will use competitor in future.

When I searched online this location didn't show availability. I had a truck reserved at a way further away location. I accidentally found this truck available on my own.. Website never showed me this location. This location was 4 miles from my house. Just saying . Mileage cost is a little high. $1 per mile plus I'm buying fuel is high. I originally thought I read .79 per mile final bill charged. 99 per mile. . Other then that the location was perfect.

The drop of was just an unmaned unpaved parking lot. Nothing special but had easy access. Thank you.

Only issue was network was spotty so checking in with the app wasn't possible. But the women at the site was very helpful even though it was after hours.

I am still awaiting after returning the trailer on Sunday for my money to be put back in my account...my paperwork shows charge of 26. and they charged me 59.29 out of my checking...the cost for the trailer was 18.95...no happy until it is resolved...we have had to call 3 times...still not resolved

There was zero assistance. Liquor store employee. "There is the trailer out under the tree, thanks." I had to find the electrical cord on another trailer.

Have electrical adapters available for trailers to purchase if they don't have any on them.

There was some mess up with my paper work. He couldn't find it in his computer but it all worked out

Very friendly and professional

U-Haul has made this horrible situation better. I just wish I could earn points or get a free use, with as much as I've had to rent from lately. Thank you for being so awesome

very nice and helpful.

Rented the truck from Ft Worth to Athens. Had to drive 30 miles out of my way with someone following me to turn the truck in at Caney City

I would like to have had a better mix of trucks available to make my choice. As it was, there was only four available and they were all the largest trucks U-Haul rents.

Store clerk waited on other customers while processing me. And I had completed and paid for My truck online for express pick up. She was nice though.

A young lady was by herself and no one was there to help me hook up. A customer from the gas station next door helped me.

Nice people

Give me my money back

Did not feel right renting from a Liquor store. The truck was filthy, had to sweep the back when I got to my apartment. Also, no one helped me with getting to the right truck. I had to try each truck until the key worked. The mileage was not checked before to confirm. Just overall below average. It is a shame to UHauls Reputation.

I will NEVER rent from these people again. First off, they have the incorrect phone number listed with Uhaul, so when you get the text telling you to call to confirm, they tell you another number to call. Secondly, this is a liquor store and they care more about their liquor customers and make the renters wait while they ring up the liquor customers. Lastly, I input the city/location I would be dropping off at, they changed it to another out of the way location causing me to have to call customer service and sit on hold for almost 30 minutes just to get it corrected so I'm not charged a fee for wrong drop off location. NEVER AGAIN!!!!

People were great. Very helpful and kind. The total bill itself was much more than I expected. It was correct but so so expensive. Not sure I would spend that much money again.

Was a good truck

The owner did not go over the vehicle with me to mark any previous damage. The truck barely had over 1/2 a tank of gas but contract stated 3/4 so I had to put more gas to keep from getting charged extra. I was quoted $29.95 for my truck but paid $39.95. It took a very long time to set up and the owner had to call uhaul for assistance which reading previous reviews and witnessing it myself seems to be the norm. When I tried to return the truck the owner was with another customer trying to rent them a truck. I waited over 30 minutes before deciding to leave and run errands. The owner seems like a nice guy but it took way too long to get and return a truck. I will never get a uhaul from this store again and will definitely not recommend them to anyone I know unless they're in no rush and want a nap while the owner tries to figure out what he's doing.

Easy drop off.

Employees didn't know how to operate the system had to call to place the rental was over charged for the use of a trailer. Fender was damaged on the the trailer but had been previously noted. Once returning the trailer was charred again for a total of almost $100.00 for two days and bringing it back to the location. Was supposed to be 29.99 a day if I brought it back to this location.

Took over two hours to process rental paperwork. Middle eastern man at pick up location didnt know what he was doing and u hauls computer system went down. The pick up location had no manual contracts which could have sped up the process. While using the truck the airbag light kept coming on and going off. Also the service vehicle light came on. Also I turned the truck off, removed the key, and it kept running. This happened three different times. This was my first time renting from u haul and it will be my last.

I checked in online hoping the trailer would be ready but it wasn't. Not only that but we had to change trailers because a tire had a hole. Owner needs to definitely be more organized.

Had trouble with my first location not having the equipment i need , it was transferred to another location without my knowledge. asked for the area rep to call me Friday afternoon about my problem but he never called my . He did have it set up at another location after I had the first location call him. i would like a call from Kevin's boss whom ever that might be!!!!!

Training of staff. It took almost an hour to get the rental and they entered it into computer several times and never got it right. I call U haul Office to get return location corrected and price adjustment but I was still over charged. Now I have to call again

Have someone who knows what they doing

Reservation was for pickup in Gun Barrel City, TX. When I called two days before I was told the 17' truck we reserved was not available, but a 20' was and would be available at no extra charge. At that time, the Gun Barrel City agent said he could not say exactly which location would have the 20' truck until the day of pickup. When we learned it would be Caney City, TX (~20 miles south of Gun Barrel) we were surprised, but didn't have time to protest. Reservation was adjusted for additional mileage (thank you!), but the issue was time. We had arranged moving personnel to be at our house at 11 am and we would pick up truck at 10 am, which would not have been a problem if the pickup process had worked like it was supposed to. Agent in Caney City completely unacceptable. We were there an hour (actually started working on our rental 15 minutes earlier than the 10 am start of business day) attempting to complete our rental. First she selected a truck that was not available for a customer; she input all this information when my husband happened to notice the tag said "not available for customer", so had to start over with new truck number. Could not get your computer system to complete our transaction. Agent had to call your headquarters for assistance, and two local people familiar with your system to help with the process. We pleaded with them to hurry as we had mover personnel at our house waiting for the truck, and we had to drive ~20 miles on winding country roads to get to our house. Finally completed process, but it was a real nail biter. Completely different situation in Cedar Hill, TX (final storage destination). This agent was the "picture of efficiency" immediately called up our reservation, helped us adjust the size of the storage unit we were renting, EXTREMELY EFFICIENT, spoke BEAUTIFUL English, facility office and storage area spotless. I cannot brag enough about this agent, Marquis Grace. He was a delight to work with and went a long way toward assuring us that our belongings were in good hands. He is exactly what a customer looks for in a transaction, but he is such an exceptional employee, he would contribute elsewhere in your organization in an area of increased responsibility rather than on "point of sale". I sincerely appreciated him exactly where he was, but he has much more potential for your company with increased responsibilities.

I was charged for 4 days when I only used it 2 and went over by three hours. Therefore I should have paid for 3 days. I asked about this and they just said that's what the system said to charge me.

SMRITI was super helpful and knowledgeable. So nice to us and got us checked out in no time at all.

SMRITI WAS SUPER HELPFUL AND KNOWLEDGEABLE. SHE WENT WAY BEYOND TO HELP US. SUPER, SUPER NICE GIRL.

Gwen was very helpful with reserving the trailer and follow up on its return

We were referred to Caney City at the last minute because our Uhaul hadn't arrived in Hubbard (two hour difference). The address provided for 9Nine Liquors sends you to Gun Barrel City which is about 10-15 minutes from the actual location. The phone number provided was for the store next door. Once we finally got to 9Nine Liquors, the battery in the truck we were picking up was dead, so we were referred to pick up a different truck on the following day another hour from where we live.

They seemed as if they did not know what they were doing. I had to pay before I got the truck and again after. Not sure why, so I will be checking my bank because they said I would get refunded the first charge and they explained that it was in case I did not bring the truck back but I have not got refined.

Location gives false info and I feel that I if I was not in such a bad situation and had to use his equipment I would have used another company

The people there are very friendly and helpful.

The attendant had no idea how to use the reservation system. It took 30 minutes to checkout the trailer. I ended up using the guys computer to complete the transaction

Passenger seat was dirty. Otherwise, all was good.

Nothing

Very friendly helpful service

A 1000 dollars is a bit high don't you think

Rolando in Garland Tx was wonderful.

well the price is deceiving. the sign said 39.99 a day, and it quickly turned into 95.22 for one day rental.

I was suppose to receive a $50.00 credit because we bad to drive an additional 24 miles to pick up and return the truck because the original dealer was not open and voila not be reached. Glenn Schoen