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James L
Customer Reviews for A 1 301 North Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great person behind the desk made it good experience
Alvonne PI had to park and walk in mud, it would be great if the parking lot were concrete instead of mud, I guess I picked the wrong day to rent the truck.
mamie jEasy and no hassle. Friendly service, even hooked up my trailer because of a back injury I couldn’t lift it!
JACQUES WVery nice and handled checkin
Diane Ci reported damage strip and was told it would be repaired on site. gave paper work to show what was turned in and what was on contract.very helpful.
frank mWe prepaid. The funds were taken out of my Account. I had to borrow 20 dollars from someone else. The balance was then taken out of the other parties account that had nothing to do with the rental. Also, poorly run. We waited 30 minutes between us paying and someone coming in that could actually give us the key. Then they lost the key, found the key and then called to say they never got the key. Also, we took pics of how much has and the ending miles when we left the truck there is about ,159 miles difference. I think someone there is ripping off the customers. I will bring it before my lawyer and the BBB. THE FUNDS DUE SHOULD NEVER Have BEEN Charged TO THE Credit PARTY p THAT Loaned THE ,10.OO ,AS This Constitutes Fraud. YOU WILL NE HEARING From ME UNLESS YOU RETURN THOSE FUNDS TO Ms Patricia McCormick and rebill the balance to me. Brenda Albanese. ,9126158971. I expect a phone call ASAP or I will file charges.
Brenda AThis may be a U-haul issue and not the retailer's. Having better operable trucks and not keeping the newer one or ones specified for long hauls as in-town moves are just as important, and also more available trucks just in case issues arise with trucks and for walkin customers. The staff were nice and accommodating, so I really don't believe it was there fault. Overall, I got my move completed with hope and a prayer that the truck would not go out on me.
Jessica MLocation hours were wrong and the place never opened which caused me to be late to meet my moving help.
Robert JYour inclosed trailers need Jack stands, I would not have been able to hook and unhook if I didn't carry a jack with me.
Ronald HU-Haul system moved my reservation to a city 100 miles away without telling me, until 6 PM the night before my move. I had to scramble to make other arrangements. Your notification system needs improvement!
Paul HGive them a heads up you’re changing the location of their rental prior to them being already at the reserved property.
Ashantii ALet's start by saying Tire King is a joke and I would NEVER recommend them. U-haul on Pamela Way bailed me out. I have rented three times from them and will always recommend them over anybody in Statesboro
Robert FN/A
Duane LLady where we got the U-Haul went far beyond what I have experienced in the past. Even helped me lift up the trailer tongue to hook everything up. Sweet and very helpful!! I wish I could remember her name. If you happen to get this mam’……. I sure do thank you for everything!
Don MAlways use this location. They are very professional and friendly!
Allen MI placed a reservation online and was overcharged at the office. I also was shorted miles that were allowed because I agreed to return the vehicle to Chattanooga, not Cleveland where I asked to go. I was charged over $160 extra dollars. I called the office three times and left messages and have not heard a peep from them. I reported it to uhual and was told they opened a claim and would get back within three days. I haven’t back from U-Haul yet either.
Betty LVery friendly, not much you could change.
Bill RWhile building itself was clean and the people working there helpful, it was frustrating that the man who came in right behind me kept interrupting and trying to leave his equipment while the lady was talking with me. It made it worse when she engaged with him trying to answer a question when I wish she would have just said, 'I'll be with you in just a minute.' When she was trying to simultaneously trying to help him it only delayed my wait. It was also very confusing not to have a clearly marked way to enter the location. It appeared there was only one way in and I didn't know how to back my truck up with a trailer attached. Not that they were rude about it, they just seemed like they were having to go out of their way to help me get my trailer unhitched and me out of there. Definitely need directional signage, especially if I was supposed to have backed in to the location as they indicated. Not user friendly.
Fran KEverything was great
RONDERRICK PThe issue was I parked the uhaul on the uhaul lot the night before leaving to new destination. I had to get car trailer I hauled for uhaul. That night someone stole the converter that controls the muffler noise. It was horrible for 5.5 hour driving. So the trip sucked.plus hauling the car. I check in my truck several hours before it was due and I have gotten a late charge invoice. The destination side sucked. They were never there. Dropped car trailer off at 4 pm and returned the truck at 9pm the next night but went back at 9am to check out but there was no one there again. So I did online checkout. I am getting charged extra money that I should not be getting charged.
Steve RNot sure why I was charged a $20 offer hours fee. I returned it the date it was due. If they don't accept it on Sundays that should be noted in the agreement
joseph sThe ladies at the desk were very helpful and made my move so much less stressful. I would go back any time!
Maria SLocation was closed but easy to drop off at. I would have rather dropped off at another location that was closer to my home and open but was told that would be an additional charge.
alexander cMy U-Haul truck rental was perfect from start to finish. The Folks at A1 North Mini Storage were very friendly and helpful. I could not have asked for better service. They can provide everything you need for moving. I would definitely recommend them.
Thomas OThe GPS takes you to the wrong address.
Jim PVery Professional Service. It was my first time renting a U-Haul and the experience was all I expected. Couldn't have been any better
Glennette BNo one was there...Big sign on door said to park at the far end of the lot or be fined $25. What a way to welcome weary traveler!
WILLIAM BThis location was wonderful...however, we were routed to them after our first assigned pick-up place was not open when we went to pick the vehicle up. Total Tire and Auto on Northside Drive in Statesboro was the name of the place.
Clifford DCustomer service was fast, friendly, and efficient. Thank you, will come again if needed.
Henry RClosed at 1:30pm. No one was there at drop off.
CHANDLER GThe app malfunctioned when I was returning so I couldn’t take pictures/upload them.
Samantha CThe location had no internet service, so I could not pick up or return the truck without the help of a customer service representative.
Rachel CKeep doing great services
Willie JI originally made a reservation with Tire King as the website said what I needed was available. When I went to pickup at Tire King, staff was rude and unhelpful and stated he had just rented what I already reserved. I had to go to another location to get what I needed. The Lady at A1 301 Mini Storage was helpful. I won't go back to Tore King nor will I recommend to anyone else. I will use A1 Mini Storage again
Harry BLocation name was somewhat confusing. Apparently multiple business names for that address
Joel SDrop the trailer less than 24hrs after rental, location open only 3hrs a day. Got charged for drop off after hours...
Carlos GI made a sane day reservation and was truly grateful that the facility was open and had what we needed fir a one way rental. The staff was extremely pleasant and personable and the process to pick up the equipment was easy. I would definitely use them again in the future.
Georgiana WThe u-haul needed some mechanical work (frontend alignment, brakes). Overall okay
Renee PVery friendly and very good service.
Alice MEverything was perfect specially the lady that helped me get the truck THANK YALL SO MUCH I WILL BE BACK SOON AS MY APARTMENT IS READY
Saquonya COnly able to drop equipment from 9 am to 12 pm. Was not allowed to do a drop off.
Michael JAwesome staff!!! Great Customer Service!!
Jessie WNo everything was great! Thanks
Norris WCustomer service in Garland,Texas is Awesome!@
Cassandra RThe move-in and move-out process was really simple, and the office lady was super helpful and nice.
Cheyenne W | Overall ExperienceNothing to improve. They were really nice and really helpful. And had to call numerous times but she was always very nice every time. This place is highly recommended to all. A shout out to Sonya. She's the one I always spoke with.
julie nAll went well and I would refer anyone to the storage facility.
Joanne S | Overall ExperienceI booked a unit that was listed on the website; later, I received a call saying they didn’t even have anything and they weren’t sure why I was able to book. I still was charged the reservation fee
ISAAC C | ReservationI ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.
Fernanda C | ReservationWe weren’t able to use the storage facility because they didn’t have the the storage space that I wanted available. Also the have a different policy than what’s going on on this website.
Paige S | ReservationThanks so much!
Stephanie N | Overall ExperienceI did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!
Casey C | First ImpressionsNice staff, but was unable to reach several times.
Privacy R | First ImpressionsThe only issue i had was that my free month was not honored and i didn`t find out until I got there. The facility said that they are an independent facility and don`t honor that promotion.
Privacy R | First ImpressionsStorage Unit was closed prior to our arrival. Manager called, also advising that the spot reserved was not an actual unit. We where able to get another unit in town at a comparable price.
Privacy R | First Impressions