Customer Reviews for A 1 301 North Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

N/A

Rating:

5.0

The whole process was very smooth

Rating:

2.0

The A1 North Mini Storage drop off location had hand-written signs stating that the lot was full and not to drop off trucks or trailers. This was very confusing to numerous customers who were dropping off U-haul rentals.

Rating:

5.0

lots of furniture pads in there and actually occupied quite a bit of space but we had a great experience otherwise so thank you!

Rating:

5.0

There needs to be a wheel on the tongue of the trailer. The average person can’t pick up the tongue to connect to a vehicle. Even the employee couldn’t pick it up.

Rating:

3.0

Their hours are 9am - 1:30pm. They open too late, and close too early.

Rating:

5.0

Very accommodating, professional and courteous Representative, she was very understanding and supportive in assisting with my arrival to drop-off a rental truck!

Rating:

1.0

Id say that considering I only drove 22.1-25 miles and you are trying to bill me for 206 miles driven I'm pretty unhappy with the service. Maybe it was some kind of clerking mistake but I believe outright fraud a more likely reason. I've already sent an email but I'm going to call the location Monday to see what this is all about. There's no way I'ma take this sitting down and just pay the fraudulent charges.

Rating:

2.0

The location was closed even though it was a work day. I used the key drop off but no one from u haul told me I had to close the rental through the app. Pretty sure I was charged extra. I will never use u haul again. Terrible experience. Bad customer service all around. 20 minute hold times when calling.

Rating:

5.0

Thanks for a stress free experience. Very good staff. Easy pick up and return.

Rating:

5.0

There was No one there at this location , but the drop off was pretty easy.

Rating:

1.0

HORRIBLE! RUDE! MONEY HUNGRY! Very limited hours!

Rating:

5.0

Awesome experience

Rating:

4.0

everything was in working order. great service

Rating:

5.0

This is my first time using a U-Haul service in a long time and Miss Sonya at Northside storage and U-Haul on Pamela Way in Statesboro Georgia they were excellent I appreciate their service

Rating:

1.0

Local contact was nice and took care of the problem of wrong truck available and then no truck available. Very disappointed that a truck booked months in advance was not available nor any truck available. Local contact finally found a truck that was in use that she allowed us to take even though it was wrong truck type and not technically available. Kuddos to her but not to Uhaul scheduling not having a truck when needed

Rating:

5.0

My original reservation was sent to Tire King in Statesboro, GA but when I arrived at 9:00 they did not have my truck available. I called U-Haul reservations and was told that location had a undelivered truck and they bumped 2 or 3 people back and my truck would not be ready until 12:00 or 12:30. They advised I would have a $50 voucher due to the error. The other location did not have a 15" truck so I had to take a 20" truck which was more expensive, more difficult to drive and used more fuel. I was instructed to contact u-haul to have my voucher emailed. I assume the voucher is for another rental and if so I have no idea when I could possibly use it??

Rating:

5.0

***** :-)

Rating:

4.0

N/A

Rating:

5.0

Great service

Rating:

4.0

This location was great and the people there were very professional. What was not appropriate was the corporate Folks who initially had my reservation who apparently did not have the right reservation and when they spoke to me In a condescending in embarrassing manner

Rating:

2.0

After I dropped off my 5x8 trailer, the Uhaul dealer assessed me a 90.72 late fee. My contract was extended by three days by the UHUAL RETAIN STORE in California due to the weather (cross-country trip). I left messages for a follow-up call with the Uhaul dealer, but I never heard back. "We are on site assisting customers," as mentioned on a recording, is just not accurate. Return date and time were observed during regular business hours (Mon-Fri). The bar code on the trailer was also invalid. The process was completed once I dialed Uhaul's main number. I would like my card to be credited with $90.72.

Rating:

5.0

Such a wonderful experience, great customer service, would recommend very highly

Rating:

5.0

Always a smooth and efficient rental.

Rating:

4.0

Nothing at this time.

Rating:

3.0

To have someone in the office at all time, other than that the location is ok

Rating:

5.0

It was great! No improvements needed.

Rating:

1.0

This place is only open a few hours every day. Closes at 1 everyday that if they're open at all. Delivered the trailer back at 3:30 pm and they charged my card $20.00 for after hours drop off. Sorry way to do business.

Rating:

5.0

It was OK to me.

Rating:

5.0

Thank you 🙏😊

Rating:

5.0

The office was closed, but it was easy to drop off the vehicle.

Rating:

5.0

All went well. Was greeted with a smile 😃 and explained everything to me about the rental and the truck 🚚.

Rating:

5.0

You guys rocked

Rating:

1.0

They over charged us for 2 days and put way more mileage 55 than what we drove 15.

Rating:

5.0

Nothing,just keep up the great work and friendly customers service

Rating:

5.0

On their busiest day of the year. (College students moving in) The lady stayed late to take care of all the customers with a great attitude and a smile on her face.

Rating:

5.0

Na

Rating:

5.0

Good drop off after hours with clear instructions of where to park and leave keep.

Rating:

5.0

It was after hours when I returned the truck I did not deal with any one

Rating:

2.0

The place was dirty outside and there was no one working. They had put a sign in the window that said back in 15 minutes, but there was someone waiting when I arrived who had been there for nearly an hour, which is why I switched to a mobile return instead of in person.

Rating:

3.0

No one was a there while I dropped the trailer off.

Rating:

5.0

Great job!

Rating:

3.0

The trailer only had one usable strap as the other was ripped/torn off. The tire was flat. We were assigned a different trailer that wasn’t even on the lot.

Rating:

5.0

Easy pick up, nice clean moving truck.

Rating:

3.0

I had to use the U-Haul app for checkin and return, but had hardly any data signal so it took forever and was very frustrating. Also, it rained so after parking I discovered had to walk around the truck to take pictures; there is a ditch at the parking area and it was full of water so my shoes are ruined after standing in several inches of water.

Rating:

4.0

Those who check the fuel gauges of The returned trucks need to give the needle time to go the full distance before doing their readings! We were erroneously charged for gas because someone did not wait for the needle to go all the way so their reading was incorrect Thankfully, another U-Haul employee went behind that person and double checked the gauge for us so that the gasoline charge was removed.

Rating:

5.0

V

Rating:

4.0

The move-in and move-out process was really simple, and the office lady was super helpful and nice.

Rating:

5.0

All went well and I would refer anyone to the storage facility.

Rating:

3.0

I booked a unit that was listed on the website; later, I received a call saying they didn’t even have anything and they weren’t sure why I was able to book. I still was charged the reservation fee

Rating:

3.0

I ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.

Rating:

1.0

We weren’t able to use the storage facility because they didn’t have the the storage space that I wanted available. Also the have a different policy than what’s going on on this website.

Rating:

5.0

Thanks so much!

Rating:

3.0

I did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!

Rating:

3.0

Nice staff, but was unable to reach several times.

Rating:

3.0

The only issue i had was that my free month was not honored and i didn`t find out until I got there. The facility said that they are an independent facility and don`t honor that promotion.