Customer Reviews for A 1 301 North Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Local contact was nice and took care of the problem of wrong truck available and then no truck available. Very disappointed that a truck booked months in advance was not available nor any truck available. Local contact finally found a truck that was in use that she allowed us to take even though it was wrong truck type and not technically available. Kuddos to her but not to Uhaul scheduling not having a truck when needed

Rating:

5.0

My original reservation was sent to Tire King in Statesboro, GA but when I arrived at 9:00 they did not have my truck available. I called U-Haul reservations and was told that location had a undelivered truck and they bumped 2 or 3 people back and my truck would not be ready until 12:00 or 12:30. They advised I would have a $50 voucher due to the error. The other location did not have a 15" truck so I had to take a 20" truck which was more expensive, more difficult to drive and used more fuel. I was instructed to contact u-haul to have my voucher emailed. I assume the voucher is for another rental and if so I have no idea when I could possibly use it??

Rating:

5.0

***** :-)

Rating:

4.0

N/A

Rating:

5.0

Great service

Rating:

4.0

This location was great and the people there were very professional. What was not appropriate was the corporate Folks who initially had my reservation who apparently did not have the right reservation and when they spoke to me In a condescending in embarrassing manner

Rating:

2.0

After I dropped off my 5x8 trailer, the Uhaul dealer assessed me a 90.72 late fee. My contract was extended by three days by the UHUAL RETAIN STORE in California due to the weather (cross-country trip). I left messages for a follow-up call with the Uhaul dealer, but I never heard back. "We are on site assisting customers," as mentioned on a recording, is just not accurate. Return date and time were observed during regular business hours (Mon-Fri). The bar code on the trailer was also invalid. The process was completed once I dialed Uhaul's main number. I would like my card to be credited with $90.72.

Rating:

5.0

Such a wonderful experience, great customer service, would recommend very highly

Rating:

5.0

Always a smooth and efficient rental.

Rating:

4.0

Nothing at this time.

Rating:

3.0

To have someone in the office at all time, other than that the location is ok

Rating:

5.0

It was great! No improvements needed.

Rating:

1.0

This place is only open a few hours every day. Closes at 1 everyday that if they're open at all. Delivered the trailer back at 3:30 pm and they charged my card $20.00 for after hours drop off. Sorry way to do business.

Rating:

5.0

It was OK to me.

Rating:

5.0

Thank you 🙏😊

Rating:

5.0

The office was closed, but it was easy to drop off the vehicle.

Rating:

5.0

All went well. Was greeted with a smile 😃 and explained everything to me about the rental and the truck 🚚.

Rating:

5.0

You guys rocked

Rating:

1.0

They over charged us for 2 days and put way more mileage 55 than what we drove 15.

Rating:

5.0

Nothing,just keep up the great work and friendly customers service

Rating:

5.0

On their busiest day of the year. (College students moving in) The lady stayed late to take care of all the customers with a great attitude and a smile on her face.

Rating:

5.0

Na

Rating:

5.0

Good drop off after hours with clear instructions of where to park and leave keep.

Rating:

5.0

It was after hours when I returned the truck I did not deal with any one

Rating:

2.0

The place was dirty outside and there was no one working. They had put a sign in the window that said back in 15 minutes, but there was someone waiting when I arrived who had been there for nearly an hour, which is why I switched to a mobile return instead of in person.

Rating:

3.0

No one was a there while I dropped the trailer off.

Rating:

5.0

Great job!

Rating:

3.0

The trailer only had one usable strap as the other was ripped/torn off. The tire was flat. We were assigned a different trailer that wasn’t even on the lot.

Rating:

5.0

Easy pick up, nice clean moving truck.

Rating:

3.0

I had to use the U-Haul app for checkin and return, but had hardly any data signal so it took forever and was very frustrating. Also, it rained so after parking I discovered had to walk around the truck to take pictures; there is a ditch at the parking area and it was full of water so my shoes are ruined after standing in several inches of water.

Rating:

4.0

Those who check the fuel gauges of The returned trucks need to give the needle time to go the full distance before doing their readings! We were erroneously charged for gas because someone did not wait for the needle to go all the way so their reading was incorrect Thankfully, another U-Haul employee went behind that person and double checked the gauge for us so that the gasoline charge was removed.

Rating:

5.0

V

Rating:

5.0

Great experience!!! Price was right! Truck was clean! Customer service excellent!100%

Rating:

3.0

Three of the four car dollys we hooked to had inoperative lights. We finally found one that worked. We took it, but never even used it.

Rating:

5.0

Great person behind the desk made it good experience

Rating:

4.0

I had to park and walk in mud, it would be great if the parking lot were concrete instead of mud, I guess I picked the wrong day to rent the truck.

Rating:

5.0

Easy and no hassle. Friendly service, even hooked up my trailer because of a back injury I couldn’t lift it!

Rating:

5.0

Very nice and handled checkin

Rating:

5.0

i reported damage strip and was told it would be repaired on site. gave paper work to show what was turned in and what was on contract.very helpful.

Rating:

1.0

We prepaid. The funds were taken out of my Account. I had to borrow 20 dollars from someone else. The balance was then taken out of the other parties account that had nothing to do with the rental. Also, poorly run. We waited 30 minutes between us paying and someone coming in that could actually give us the key. Then they lost the key, found the key and then called to say they never got the key. Also, we took pics of how much has and the ending miles when we left the truck there is about ,159 miles difference. I think someone there is ripping off the customers. I will bring it before my lawyer and the BBB. THE FUNDS DUE SHOULD NEVER Have BEEN Charged TO THE Credit PARTY p THAT Loaned THE ,10.OO ,AS This Constitutes Fraud. YOU WILL NE HEARING From ME UNLESS YOU RETURN THOSE FUNDS TO Ms Patricia McCormick and rebill the balance to me. Brenda Albanese. ,9126158971. I expect a phone call ASAP or I will file charges.

Rating:

3.0

This may be a U-haul issue and not the retailer's. Having better operable trucks and not keeping the newer one or ones specified for long hauls as in-town moves are just as important, and also more available trucks just in case issues arise with trucks and for walkin customers. The staff were nice and accommodating, so I really don't believe it was there fault. Overall, I got my move completed with hope and a prayer that the truck would not go out on me.

Rating:

1.0

Location hours were wrong and the place never opened which caused me to be late to meet my moving help.

Rating:

5.0

Your inclosed trailers need Jack stands, I would not have been able to hook and unhook if I didn't carry a jack with me.

Rating:

4.0

U-Haul system moved my reservation to a city 100 miles away without telling me, until 6 PM the night before my move. I had to scramble to make other arrangements. Your notification system needs improvement!

Rating:

5.0

Give them a heads up you’re changing the location of their rental prior to them being already at the reserved property.

Rating:

5.0

Let's start by saying Tire King is a joke and I would NEVER recommend them. U-haul on Pamela Way bailed me out. I have rented three times from them and will always recommend them over anybody in Statesboro

Rating:

5.0

N/A

Rating:

5.0

Lady where we got the U-Haul went far beyond what I have experienced in the past. Even helped me lift up the trailer tongue to hook everything up. Sweet and very helpful!! I wish I could remember her name. If you happen to get this mam’……. I sure do thank you for everything!

Rating:

5.0

Always use this location. They are very professional and friendly!

Rating:

4.0

The move-in and move-out process was really simple, and the office lady was super helpful and nice.

Rating:

5.0

All went well and I would refer anyone to the storage facility.

Rating:

3.0

I booked a unit that was listed on the website; later, I received a call saying they didn’t even have anything and they weren’t sure why I was able to book. I still was charged the reservation fee

Rating:

3.0

I ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.

Rating:

1.0

We weren’t able to use the storage facility because they didn’t have the the storage space that I wanted available. Also the have a different policy than what’s going on on this website.

Rating:

5.0

Thanks so much!

Rating:

3.0

I did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!

Rating:

3.0

Nice staff, but was unable to reach several times.

Rating:

3.0

The only issue i had was that my free month was not honored and i didn`t find out until I got there. The facility said that they are an independent facility and don`t honor that promotion.