Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)

1,053 reviews

4640 B Hwy 160 W   Pagosa Springs, CO 81147

(970) 731-2404

Hours

  • Mon–Fri
    8 am–3:30 pm
  • Saturday
    8 am–11:30 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(970) 731-2404

4640 B Hwy 160 W
Pagosa Springs, CO 81147

Services at this Location:

Hours

  • Mon–Fri
    8 am–3:30 pm
  • Saturday
    8 am–11:30 am
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Trent D. 
Rating:
4.0

Very friendly and helpful staff.

KINDRA M.  |  Overall Experience 
Rating:
2.0

Equipment was muddy from previous renter temp was -2 so mudd and ice frozen in toe down and tracks took 1/2 hour to get them to work right!!!!

Gerald M. 
Rating:
5.0

It would have been nice if the truck rear loading door had been opened prior to us renting it. It took us quite a while to get the door open due to it being iced closed.

JANICE R. 
Rating:
3.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Thank you for accommodating our barn door request.

Ricky A. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

miguel Q. 
Rating:
4.0

Customer did not leave a comment.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

Chirag P. 
Rating:
5.0

Good experience overall Thanks

Gary D. 
Rating:
5.0

Good service and convenient location.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN L. 
Rating:
4.0

We were offered a free month of storage, which made it seem worth renting a truck. However, the storage unit was a 40 minute drive one way from the house we will move into. No apologies from anyone. We ended up finding a storage unit two minutes from our house and paying twice per month what uhaul offered

Joel A. 
Rating:
2.0

The brakes on the truck were very "spongy",didn't respond as quickly as they are supposed to.

Ron L. 
Rating:
5.0

Erica was very friendly and helpful. She stayed late to accept my trailer drop-off and handled everything efficiently and professionally.

James T. 
Rating:
5.0

Very well organized and efficient in all phases of the rental, and an incredibly friendly and knowledgeable staff.

Gary F. 
Rating:
5.0

Gal that helped us was excellent, will rent from here again!

Lori P. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Customer did not leave a comment.

Audrey H. 
Rating:
2.0

There were 6 empty parking spots on surface lot. I was told to park Audi sedan up rough hill by trucks. Put a hole in exhaust pipe. No reason this needed to happen. Made rental crazy expensive.

David H. 
Rating:
4.0

Customer did not leave a comment.

Charlie M. 
Rating:
2.0

The person at the rental expected me to wash a truck I rented for one day. It was 32 degrees that day. She said I should have power washed it in 332 degree weather, because she told me to bring it back spotless. I'm sorry, but that's BS. I won't use them again. And I won't recommend them. My cab driver agreed…complete BS.

Sheryl P. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN L. 
Rating:
5.0

Thanks Pagosa

JOE L. 
Rating:
5.0

Super Clean. Staff was very friendly.

Brian M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and got me a $75 refund I was over charged for.

jason F. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Not getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20.00 late charge.

Mark P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

After two rentals from this location I won't be going anywhere else! They're great

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

My only issue was the price, but I also understand that's the way of the world right now

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
5.0

Very cordial, hardworking staff. I'll be back!

Gary R.  |  Overall Experience 
Rating:
5.0

Great Staff

TONY K.  |  Overall Experience 
Rating:
5.0

U Haul charged me for 1/8 a tank of gas. The fuel gauge when driving off the lot was slightly over 1/2 tank. I filled to that approximate level and drove to the return lot. If your trucks went out with a full tank this would avoid the customer guessing, POOR customer service on the franchise.

David S. 
Rating:
5.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

Very friendly staff

Clifton B. 
Rating:
5.0

Thank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.

Anna G.  |  Overall Experience 
Rating:
5.0

Erica was very helpful and explained all options She was great

Cathy A. 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

.

Arleen C. 
Rating:
5.0

Customer did not leave a comment.

Althea B. 
Rating:
5.0

Customer did not leave a comment.

ESPERANZA C. 
Rating:
5.0

Customer did not leave a comment.

williams E. 
Rating:
5.0

The manager does a great job at this location, Thanks!

Robert H. 
Rating:
5.0

Secure gate and fencing, fair pricing, attentive staffing. Would recommend

Trever L.  |  Overall Experience 
Rating:
5.0

Really liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Thanks!

MITCH H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Great customer service!!!

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Great customer service Thanks Enca

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
3.0

I found it hard to believe you folks don't have a jack on the trailer to unhook it with a load. What a inconvenience...

Bernie L. 
Rating:
5.0

Great service and friendly people.

Gavin K. 
Rating:
5.0

Tamara was extremely efficient and helpful! Great experience.

Katarina T. 
Rating:
4.0

Customer did not leave a comment.

Christine P. 
Rating:
3.0

The pick up was great but the staff had given us 2 weeks of angst as they said that the transporter might not be there on the due date. We did not know until the last minute! The pick up location could not give a good recommendation for drop off and U-Haul needs to make better info available for them and online.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Tamra was awesome

Joel E. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

She was great and answered the question I had.

George P. 
Rating:
5.0

Customer did not leave a comment.

patrick K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN M. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Many thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.

LISA/ BRIAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Tamara is great, knowledgeable and personable. All was very good. Will be back next year for hay season!!

David T. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Check the car haulers before renting. The front wheel nets were over rolled, so we had to pry the straps with a bar to get them unrolled, the one before that, the Ramps were jammed in and we had to pry them out. Good thing we carry tools. The one before that the lights didn't work so we drove from NH to CO without trailer lights to stay on schedule. Spent half a day at the service center who couldn't get them working.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Reg D. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

This was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.

chris s.  |  Overall Experience 
Rating:
1.0

Not helpful. Not friendly. Didn't care.

Chirag P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B. 
Rating:
5.0

Staff is friendly knowledgeable with customer service a priority! Five stars

Dallas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
3.0

Seemed very expensive for trailer size compared to renal 2 years ago. Would not use again unless extreme situation. No one present to receive so did online checkout. Received a call weeks later asking for return. Took another month to receive email confirmation of drop off and final charges.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

KURT M. 
Rating:
5.0

This was a great experience and the staff were very helpful both moving in and out. Thank you!!!

jean h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

The 10 foot truck had to be jump started 5 times in route and finally have the battery replaced. Apparently the prior user has turned the light in the back do that it was on continually, and it had been left on continually with out my knowledge when I rented it. As I only saw the light in the back when loading I didn't know this, until the road service worker checked by going inside while the back of the truck was closed. Something I had to do for him from the outside. He saw that the light was still on, when not loading. In other words All The Time! Even he didn't know how to check it without 2 people involved. Each time the Uhaul wouldn't start, I had to wait hours in the location for road service to come. I tried to leave my home location at 5:30am but couldn't actually leave town till about 3 pm. In someways the worse thing that happened was that after the local Uhaul place told me to go to one of Uhaul's local approved mechanics and he very kindly agreed to check the battery, after it wouldn't start 3 times, even though he had other jobs waiting. The mechanic unbelievably told by phone by central Uhaul to stop working on the car when he was already working on it, eleven though Uhaul had already said they thought it was the battery and local Uhaul said the mechanic was an approved service provider. Central Zuhsul kepymr on the phone for 1/2 an hour saying she didn't know if he was an approved mechanic. I told her my cell phone is dying and please just check everyone here believes her I'd approved . Finn ally when my Phone died and she finally reached the mechanics hours later they no longer had time. This cost me 4 1/2 additional hours delay. And I had to try to locate another mechanic, with Out my cell phone which was now dead. I had to stop the car because I couldn't find the other mechanic to charge my phone, so that I could get directions and then finally after 5 times unable to stop, Uhaul called a mechanic to come to me to replace the battery.

Lesley G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

Gilbert M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

Jan B. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON E.  |  Overall Experience 
Rating:
5.0

Always a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Thank you.

miles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T.  |  Overall Experience 
Rating:
5.0

You folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.

MARLENE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY & JAMIE C.  |  Overall Experience 
Rating:
5.0

all good will be back THANKS

ANTHONY T.  |  Overall Experience 
Rating:
5.0

Tamara ESPECIALLY helpful and professional.

LINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
5.0

Tamara and crew are awesome! They are so helpful, kind and knowledgeable.

LORI N.  |  Overall Experience 
Rating:
5.0

Tamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage

ZAIRA G.  |  Overall Experience 
Rating:
5.0

Kery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!

Vickie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee d.  |  Overall Experience 
Rating:
5.0

Affordable storage is the best place I’ve ever found. The owners really care. And your stuff is safe. I’ve had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don’t have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner’s Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That’s when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️

Terri P.  |  Overall Experience 
Rating:
5.0

My family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.

MATHEW W.  |  Overall Experience 
Rating:
5.0

Good, clean place.

Jerome L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheryn H.  |  Overall Experience 
Rating:
5.0

Everything went smoothly both renting and vacating the unit.

SHERMAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne C.  |  Overall Experience 
Rating:
5.0

The best facility ever! We've used your RV storage twice and they are always improving things and it's been great!

eddy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann d.  |  Overall Experience 
Rating:
5.0

Great staff, super friendly and helpful. Highly recommend!

Matthew M.  |  Overall Experience 
Rating:
5.0

These are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret R.  |  Overall Experience 
Rating:
5.0

From Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny

LONNIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT M.  |  Overall Experience 
Rating:
5.0

Outstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!

jackie/ russell w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRILL H.  |  Overall Experience 
Rating:
5.0

most friendley and helpfull girls in town

JOHN RHONDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET R.  |  Overall Experience 
Rating:
5.0

Staff was super nice and property was neat and orderly. No issues would recommend to anyone

Jereme W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy I.  |  Overall Experience 
Rating:
5.0

They were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great

CANDACE V.  |  Overall Experience 
Rating:
5.0

Absolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.

HAROLD K.  |  Overall Experience 
Rating:
5.0

The facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.

RUSSELL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY B.  |  Overall Experience 
Rating:
5.0

I never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.

Nancy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA D.  |  Overall Experience 
Rating:
5.0

This is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne

JOANNE B.  |  Overall Experience 
Rating:
5.0

You guys are great. T is the BEST!

ROBERT W.  |  Overall Experience 
Rating:
5.0

I was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won’t be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.

BILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA AND NOEL A.  |  Overall Experience 
Rating:
5.0

Felt very safe with our rv stored there for 6 months. Would use these facilities again.

STEFFANY/ BRIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHACE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT A.  |  Overall Experience 
No reviews have been submitted for this location.

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