Customer Reviews for A Affordable Storage
(U-Haul Neighborhood Dealer)

1,301 reviews

4640 B Hwy 160 W   Pagosa Springs, CO 81147

(970) 731-2404

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 7/5/2024: Closed

Services at this Location:

Contact Us

(970) 731-2404

4640 B Hwy 160 W
Pagosa Springs, CO 81147

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

teddy O 
Rating:
5.0

Always the best.

JEAN L 
Rating:
5.0

Fill in the pot holes at the entrance by the road and by the gate

John H 
Rating:
4.0

Customer did not leave a comment.

Leila W 
Rating:
4.0

Customer did not leave a comment.

ANNE K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT W 
Rating:
3.0

See above comment

Amanda F 
Rating:
5.0

Customer did not leave a comment.

MIKE &  |  Overall Experience 
Rating:
4.0

Very professional and on time.

rena r 
Rating:
5.0

Always friendly and great service 😊

Carol H 
Rating:
5.0

The employee (I believe his name was Mike) was extremely helpful, friendly, and very professional.

joel h 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

latasha v 
Rating:
5.0

Customer did not leave a comment.

Ken W 
Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
5.0

Customer did not leave a comment.

Wesley K 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

They were a little busy at our chosen time of pickup but they handled it quite well. Courteous, let every know what was going on and how they were handling it, and in the end had everyone on their way in under 15 minutes or so. Nicely done, keep up the great work!

Bryan S 
Rating:
5.0

Maybe try to figure out an easier parking area for those of us not too good at backing in trailers (me!). We were very happy with the customer service we received on both rental occasions. Thanks so much!!!

Traci R 
Rating:
5.0

I moved my unit out on 5/31/24. It was not on 6/1/24.

JACKI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve R 
Rating:
5.0

Good

joseph v 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Samuel G 
Rating:
3.0

Customer did not leave a comment.

John P 
Rating:
5.0

Best experience!

Brad A 
Rating:
5.0

Customer did not leave a comment.

Gary D 
Rating:
5.0

Customer did not leave a comment.

Alyssa L 
Rating:
3.0

Staff worked diligently to overcome technology issues. Mature, responsive, and respectful service.

Jimmy S 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

The people were very helpful in finding labor to unload

micheal h 
Rating:
5.0

Customer did not leave a comment.

Keith B  |  Overall Experience 
Rating:
5.0

The entire team was very helpful. Easy rental.

Gary D 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Very friendly and helpful staff.

Sheryl P 
Rating:
5.0

Friendly, helpful and understanding. Ease of access to storage unit.

Jeanette H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette L 
Rating:
4.0

Some older man in the office needs to get a personality and an attitude adjustment. Everyone else was helpful.

perly b  |  Overall Experience 
Rating:
5.0

Totally satisfied with this business. Personnel are professional, knowledgeable and make the process clear and easy. If I have storage or moving needs in the future I'll definitely choose this company again! Thank you!

elizabeth g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William U 
Rating:
4.0

Every time I try and book with Uhaul, the reservation goes through and then about an hour later, they call you and say that vehicle is not available. Then they try and change what you need or the date. If it is not available, then the inventory at the store should not show, "No availability." I have had this happen multiple times that I try to reserve a vehicle with them. It is so very infuriating. In fact one time I was not even told the vehicle I reserved was not available until I was at the counter picking it up and of course I was charged more for a bigger vehicle I did not want but had to take at that point.

Jules G 
Rating:
5.0

Not make them rent a trailer for two days when they need it for only one (1) day!!

william K 
Rating:
5.0

Customer did not leave a comment.

Patricia c  |  Overall Experience 
Rating:
5.0

Very quick and efficient drop off experience.

carol p 
Rating:
5.0

Everything was great. Quick, convenient, efficient and trailer unit did the job.

GREGG S 
Rating:
3.0

The equipment was fine. Cody gave us excellent friendly service. But...when we reserved the trailer, the website did not tell us what size ball hitch was necessary, so we had to purchase one from them. When I called to keep the trailer for another day, Sheridan tried to charge me for 2 more days. If you deal with her, watch out! Would only recommend this place as it's the only U-Haul rental in town.

James J 
Rating:
4.0

Customer did not leave a comment.

Jeffery V 
Rating:
5.0

Although pickup and drop off sites were fine, the app experience was not. Unable to track reservation number before pickup, then the app constantly logging me out and having to restart when I did after-hours drop off (wasted about 20 minutes) Bottom line: dealing with U-haul in person was great; using the app was a poor experience.

Dean M 
Rating:
5.0

I'm very happy with my experience.

Rudy E 
Rating:
5.0

Customer did not leave a comment.

RAY B 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

Mike m 
Rating:
5.0

Wonderful safe storage facilities and very helpful and friendly employees!

Sarah T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

glen K 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
3.0

The trailer I rented was filthy and there was another right next to it that was clean

MICHAEL P 
Rating:
5.0

great people great place

bob k 
Rating:
5.0

Customer did not leave a comment.

Jenna W 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

Customer did not leave a comment.

Janet H 
Rating:
5.0

Customer did not leave a comment.

micheal h 
Rating:
4.0

Customer did not leave a comment.

Benjamin G 
Rating:
5.0

Customer did not leave a comment.

stacey f 
Rating:
5.0

Customer did not leave a comment.

Don F 
Rating:
5.0

Customer did not leave a comment.

chris T 
Rating:
5.0

Customer did not leave a comment.

ANDREW H 
Rating:
5.0

Keep on keeping on with your program.

Larry L 
Rating:
5.0

Customer did not leave a comment.

mike m 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Great job

Belinda C 
Rating:
5.0

I had my storage here for 2 or 3 years and never had any problems. Tamra is awesome! When I go back to Pagosa I know I will be using them again.

Kim m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda f 
Rating:
5.0

Not much, Tim was great! Very helpful and all smiles.

ANDREW M 
Rating:
5.0

the girls at the office are great and friendly

John S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALVIN B 
Rating:
5.0

great service easy rental

David H 
Rating:
5.0

This location said nothing about additional charges for mileage. We left a day after a major snow storm and had to detour due to closed roads. We were charged additional hidden fees for taking the detour.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Rachel S 
Rating:
4.0

Customer did not leave a comment.

Stephen A 
Rating:
5.0

Great facility and staff. Always accommodating, friendly, and informative. Should I need a storage unit in the future, A Affordable will be my first choice.

SHARON C  |  Overall Experience 
Rating:
4.0

It takes way too long to do the mobile check in

Seth G 
Rating:
5.0

Convenient and professional

JEFF H 
Rating:
5.0

Tamra did a great job getting me set up with the truck and taking care of all my needs.

Shaun A 
Rating:
5.0

Customer did not leave a comment.

jack W 
Rating:
5.0

Excellent service. No complaints.

Margaret S 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

BEST experience with Uhauls and storage! Local staff is A+++!

Tresa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Graham D 
Rating:
5.0

Love this location! They are always friendly, helpful, and extremely organized. Keep up the great work.

Bryan S 
Rating:
5.0

Prices were high, but competitive with the other places in the area. Convenient, easy, friendly and secure. What more can you ask for!?

Devin E  |  Overall Experience 
Rating:
5.0

keep up the good job!

bruce H  |  Overall Experience 
Rating:
5.0

Excellent know-how

Claire C 
Rating:
5.0

After hour drop off. No problems dropping off the truck. Drop box easy to find. Received an email next day acknowledging truck was received.

Paul M 
Rating:
5.0

Customer did not leave a comment.

TERRY M  |  Overall Experience 
Rating:
4.0

Super nice guy at drop off

Michael h 
Rating:
2.0

The drop off location was closed when I arrived to return the trailer so I had to lift the heavy trailer off my hitch alone. It is very heavy. I hurt my back. The trailer was great except for the lack of a jack or tongue support

Mike R 
Rating:
5.0

Staff knowledgeable, and cared about my move. Manager outstanding

Randy M 
Rating:
5.0

Keep up the good work. You guys are doing great

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Rob B 
Rating:
5.0

Customer did not leave a comment.

Guy G 
Rating:
5.0

Tamra is very good. You are lucky to have her on your team.

Revocadle T  |  Overall Experience 
Rating:
5.0

The trailer was ready to go, and the agent hooked it up for me. No complaints!

William B 
Rating:
5.0

Customer did not leave a comment.

Donna G 
Rating:
5.0

Customer did not leave a comment.

royce m 
Rating:
5.0

Charity was extremely helpful with my return. She went out of her way to help me find some keys I had dropped and kindly called me to let me know. Great customer service!

Robert C 
Rating:
5.0

Would Highly recommend your facility your Facility is very secure and enjoyed using it Thank you very much will definitely use your facility in the future.

Cindy/ R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman N 
Rating:
5.0

Customer did not leave a comment.

Diana F 
Rating:
4.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

👍👍🎉

micheal h 
Rating:
5.0

Tamra was great to work with

KATHERINE J 
Rating:
5.0

Sunday dropoff, the app worked flawlessly.

JOSEPH M 
Rating:
5.0

The online piece sent out to evaluate the condition of the equipment - I didn't see it until after I left the Uhaul dealer with the trailer. Trailer was in great condition, so no problem.

John H 
Rating:
4.0

It would have been nice if there were signs up to designate where the drop off location was. Had to stop and ask.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Scott Y 
Rating:
5.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Customer did not leave a comment.

Richter A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steave r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol B  |  Overall Experience 
Rating:
5.0

Tamra & crew have been great to work with over the past several years it took us to get completely moved out:)

HERMAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T  |  Overall Experience 
Rating:
4.0

The locking mechanism on the roll up door on 188 needs adjusting.

JUDSON G  |  Overall Experience 
Rating:
5.0

Great facility, but mostly excellent and friendly people!

Mark T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V  |  Overall Experience 
Rating:
4.0

Staff was awesome! Friendly and knowledgeable.

Lloyd/Bonnie w  |  Overall Experience 
Rating:
5.0

A great facility with security gate to get into storage units. Always well kept. Staff is fabulous…always helpful!! We used them several times over the last 6 years and most recently for a storage unit for one year!

Beth R  |  Overall Experience 
Rating:
5.0

Tamara is my go to for all my storage and Uhaul need! Tamara exceeds anyone’s highest expectations of phenomenal customer service.! This location is probably the best storage facilities I’ve ever dealt with. I wish every business was run like this business. Superior customer service. Consistently.. consistently safe and clean. Leader ship starts at the top and it’s obvious that these people care about other people. Tamarra thank you for always exceeding expectations.!!!

Terri P  |  Overall Experience 
Rating:
5.0

I forget her name but the woman there was always amazing.

Nicol E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA W  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility. No issues from move in to move out.

Dawn B  |  Overall Experience 
Rating:
5.0

After losing my father last year we needed a quick and Hassel free facility to store some of his things. This storage company in Pagosa made it easy for me to rent a unit over the phone. Timing was important because we were not had so much time before our friend who helped out had to return home. The ease of access through the gates entrance via the keypad made it easy to come and go on our time schedule. The unit was clean and we'll maintained even in the middle of record snow storms. Thank you so much.

Darcy D  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff.

KINDRA M  |  Overall Experience 
Rating:
5.0

Super Clean. Staff was very friendly.

Brian M  |  Overall Experience 
Rating:
5.0

Not getting an email note for an upcoming rent due was VERY unfair. I was quite pleased with you guys until you popped me with a $20.00 late charge.

Mark P  |  Overall Experience 
Rating:
5.0

Very cordial, hardworking staff. I'll be back!

Gary R  |  Overall Experience 
Rating:
5.0

Great Staff

TONY K  |  Overall Experience 
Rating:
5.0

Thank you to everyone who helped us secure various UHaul trucks & help to load & unload. The storage facility was so convenient and had easy access. Will be happy to recommend your company to anyone wanting excellent service.

Anna G  |  Overall Experience 
Rating:
5.0

Secure gate and fencing, fair pricing, attentive staffing. Would recommend

Trever L  |  Overall Experience 
Rating:
5.0

Really liked our spot, nice and wide and easy to get in and out of. Hopefully will be using your facility in the spring. Thanks!

MITCH H  |  Overall Experience 
Rating:
5.0

Many thanks to Tamra and her staff for being courteous, professional and giving us a little extra help coordinating with movers since we live in another state.

LISA/ B  |  Overall Experience 
Rating:
5.0

This was my 3rd different U-Haul location to rent or return a truck in the last 6 weeks. They are by far the cleanest, nicest, most competent and organized of all these recent and past experiences. I highly recommend them for storage or truck rental needs.

chris s  |  Overall Experience 
Rating:
5.0

Staff is friendly knowledgeable with customer service a priority! Five stars

Dallas W  |  Overall Experience 
Rating:
5.0

This was a great experience and the staff were very helpful both moving in and out. Thank you!!!

jean h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAYTON E  |  Overall Experience 
Rating:
5.0

Always a pleasure to deal with Tamara and the staff at A Affordable. They accommodate me every season. Thank you.

miles m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T  |  Overall Experience 
Rating:
5.0

You folks are awesome but too expensive. Affordable in your name is misleading. I believe you are the most expensive in town. I found a bigger unit for less money. Thanks for your services.

MARLENE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY &  |  Overall Experience 
Rating:
5.0

all good will be back THANKS

ANTHONY T  |  Overall Experience 
Rating:
5.0

Tamara ESPECIALLY helpful and professional.

LINDA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H  |  Overall Experience 
Rating:
5.0

Tamara and crew are awesome! They are so helpful, kind and knowledgeable.

LORI N  |  Overall Experience 
Rating:
5.0

Tamra at A-Affordable storage is amazing! She is kind, friendly, and helpful. She provided superior customer service and also went above and beyond to help us and accommodate our needs, not only for storage but also for truck and trailer rental. We highly recommend A-Affordable Storage

ZAIRA G  |  Overall Experience 
Rating:
5.0

Kery was extremely nice. She helped my with determining the size that I needed and they t Art the locks. Highly recommend this Company to anyone who needs Storage. If I ever need one again, this is where I will go!

Vickie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee d  |  Overall Experience 
Rating:
5.0

Affordable storage is the best place I’ve ever found. The owners really care. And your stuff is safe. I’ve had five storage units in the last year. And every transaction was perfect.! Tamra is my go to for everything. She is the finest at what she does. And Rick and Cindy know that and take great care of her! You don’t have to worry about your things being damaged or stolen. They have great security! Tamra has gone above and beyond to help me get a storage container several times in an emergency situation. Professional and very personable, ANY business would be thrilled to have Tamra on their team.Thank you Tamra for all your help, kindness and humor! One night last year I needed to get in my storage and there was ice everywhere.. After working on it for a little bit, this is at night, A truck pulled up and said do you need help. The owner’s Jeff and Cindy saw me on their cameras, I think they were just making a check that everything was OK. I told him yes I just need to get in to my storage. That’s when Jeff got out of his truck and helped me clear the ice to get to my container. I would say this was well above and beyond what I signed up for when I got my storage unit. Thank you guys for running a great business and having the best people❤️

Terri P  |  Overall Experience 
Rating:
5.0

My family and I have moved a lot throughout the last eight years. We have placed our valuables in multiple storage facilities. A Affordable of Pagosa is the best and most professionally run storage facility I have ever worked with. Tam is friendly, knowledgeable, and extremely helpful. I had a great experience with A Affordable.

MATHEW W  |  Overall Experience 
Rating:
5.0

Good, clean place.

Jerome L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheryn H  |  Overall Experience 
Rating:
5.0

Everything went smoothly both renting and vacating the unit.

SHERMAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne C  |  Overall Experience 
Rating:
5.0

The best facility ever! We've used your RV storage twice and they are always improving things and it's been great!

eddy m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann d  |  Overall Experience 
Rating:
5.0

Great staff, super friendly and helpful. Highly recommend!

Matthew M  |  Overall Experience 
Rating:
5.0

These are some good people they worked with me more than once.....and that's more than u get anywhere else Deff recommend affordable storage to anybody!

Jason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret R  |  Overall Experience 
Rating:
5.0

From Jeff, his wife and all the staff, outside of the break in before cameras, it was a very smooth ride. Thanks for all your help Jeff. Lonny

LONNIE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT M  |  Overall Experience 
Rating:
5.0

Outstanding customer service… very personalized care. They always went out of their way to be of assistance. TOTALLY EXCELLENT ALL THE WAY AROUND!!!

jackie/ r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRILL H  |  Overall Experience 
Rating:
5.0

most friendley and helpfull girls in town

JOHN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET R  |  Overall Experience 
Rating:
5.0

Staff was super nice and property was neat and orderly. No issues would recommend to anyone

Jereme W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy I  |  Overall Experience 
Rating:
5.0

They were great at this storage facility. I worked with Tamra mostly and she was so helpful. So friendly. Really great

CANDACE V  |  Overall Experience 
Rating:
5.0

Absolutely superb, well-maintained facility! Staff was excellent. One glitch - no way to contact owners or staff with an after hours or weekend emergency. Owner extremely belligerent, rude and discourteous when contact attempted at his home near the facility. Almost terminated yearly rental at thst time.

HAROLD K  |  Overall Experience 
Rating:
5.0

The facilities are well maintained and very secure. Additionally, the staff at Affordable Storage were not just courteous and professional. They exceeded all expectations through their prompt responsiveness and make every effort possible to provide us with our storage needs. They are by far the safest, best and most professional storage facility in the Pagosa Springs area. I highly recommend them for your storage needs.

RUSSELL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY B  |  Overall Experience 
Rating:
5.0

I never moved in and price changed as we talked. Did not receive my money back. 35.00 charged to my credit card.

Nancy E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA D  |  Overall Experience 
Rating:
5.0

This is a great place to store my stuff. I highly recommend it. Safe, secure and great staff. Joanne

JOANNE B  |  Overall Experience 
Rating:
5.0

You guys are great. T is the BEST!

ROBERT W  |  Overall Experience 
Rating:
5.0

I was thoroughly pleased with your storage facility. I alway had good access whenever I needed it. I am having new knees put in so I won’t be able to be in Pagosa this summer, but I will be back next summer and will certainly use your facility again.

BILL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA A  |  Overall Experience 
Rating:
5.0

Felt very safe with our rv stored there for 6 months. Would use these facilities again.

STEFFANY/ B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHACE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT A  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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