Friendly staff and good customer service. Very helpful with downloading equipment.Timmie H.
Customer Reviews for A American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.JEFFREY B.
I wish I would have been told that I had to take pictures of gas gauge, mileage, and cleanliness before hand. Turned in keys before I knew this and couldn't take pictures properlyHunter W.
They chare me an extra day. I had it less than 24 hours. And there store wasnt even ooen. Penny pinch me on my rentalMarque S.
Customer did not leave a comment.CHAD F.
Pickup was easy, the office also gave me a free transit day. For future I would make sure all the lights on the trailer work, several of the little lights did not work and I could not tell until I was on the road during a period of darknessWILLIAM PATRICK G.
I was impressed by the great, friendly and helpful service.John C.
Customer did not leave a comment.NETSANET H.
This review is about Uhaul in general. I wanted to rent a trailer from the location that is in my town.....NOT the next town over. I called almost 2 WEEKS in advance to make my reservation and was told that there would be plenty of time for the "transportation dep't" to move a trailer to my town. All of this was basically a lie. U-haul is NOT interested in customer satisfaction. They are only interested in your money. I recommend you spend it elsewhere. Trust me, if I hadn't been in a bind with the timeframe, I would have taken my business somewhere else. I won't be fooled again, however....THOMAS M.
The site provided the 24/7 option, it was my first time doing a no counter transaction and I was hesitant, but it turned out fine; I only experienced some difficulty with the website in the beginning when the app required I validate my location. The location of the truck was obvious and instructions easy to follow. Upon return, the counter was open, the turn in was quick and operator very friendly. Overall a great experience.Ashley M.
Customer did not leave a comment.Ismael D.
Stop the extra fees i was told 30$ with all the fees it came out to 75$ on email receipt but my bank statement shows 92 $ ridiculous!BERNICE J.
The service was excellent!PHYLICIA B.
Customer did not leave a comment.PETER N.
Customer did not leave a comment.LAWRENCEA G.
Customer did not leave a comment.JOSHUA P.
Made the appointment with an Uhaul rep over the phone. Was told no deposit over the phone. I go to pick up the trailer and he said there's a $100 deposit. I drop off the trailer and look at my full receipt and see that there's no deposit listed but a fee that I don't know what for.EMERALD G.
Customer did not leave a comment.Stacy R.
Excellent local dealer. Personable, helpful, and organized. Will definately return to this location for future needs.LYNN D.
Customer did not leave a comment.JOSE A.
First time to rent a UHaul. The man took the time to make sure that I understood everything. Great job!LIZ N.
Customer did not leave a comment.Jacorby S.
Customer did not leave a comment.Dante S.
Very nice and helpful people.FRANCIS A.
This is the only place in Killeen that I will use. Fast and professional!andrew C.
Fast and professional.Heather B.
Customer did not leave a comment.GENE C.
Great serviceRAYMOND S.
Nice peopleSTEVEN R.
Customer did not leave a comment.Sidney H.
Customer did not leave a comment.Joann S.
Very friendly and professional service. Truck was ready to go when I arrived.Marc M.
Make sure the trailers are clean.raul R.
Customer did not leave a comment.WARREN F.
Customer did not leave a comment.KEANDRE H.
Nice manager and great customer service!JENNIFER C.
Very easy drop off. The people there were very professional and nice.wayne G.
Very nice people, made dropping off a breeze!wayne G.
This is the only location in Killeen that I use. The other places are so rude, but these guys know what CUSTOMER SERVICE is.andrew C.
Very rude customer service uhaul was extremely dirty and not marked on damages when asked to clean person who helped us out was rude and unprofessional.Stephany V.
Customer did not leave a comment.Lizett B.
Even with the social distancing thingâ€¦ They were very nice and helpful. I would definitely use them againandrew C.
Upon returning, the man in the office was rude when I asked a question to where I return the trailer. He did not bother offer helping or guiding me to park the trailer. I dropped the trailer off back on Monday, 5/25, at 10:57AM, in Killeen at A American Mini Storage.Lee V.
Customer did not leave a comment.bokcheon C.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Hailey B.
Rude customer serviceRafael P.
Customer did not leave a comment.Jackie C.
When picking up trailer. Agent was late opening and then we had to physically lift the trailer to hook up to the tow ball as there was no stand. Got back before they closed and no one was there. Shut early . Had to lift off the trailer and place on the ground. WILL NEVER RENT FROM THERE AGAIN.CARLEEN B.
Customer did not leave a comment.Brittany E.
Customer did not leave a comment.Jaime R.
Very satisfied with the service.sinda D.
The worker who helped me out, checked my lights as I hit the brakes and signals, we checked it several times, until she told me I was good. After I loaded all my things and got on the road, my wife followed me. And only 1 out of the 4 lights worked as a brake and turn signal and 3 of the 4 worked as running lights.Justin S.
Very helpful and courteous!elizabeth C.
Customer did not leave a comment.Sherry M.
Went to 3 different to drop off finally at the third place I was able to drop both offPatricia A.
The attendants in Killeen Tx are to much in a hurry, did not want to hear my questions and had minimal information, I'm from San Antonio Texas and went to Killeen Tx to move my daughter back home after a bad experience she had and we were not expecting such rudeness , the attendant assigned a drop off location that inconvenient and far from my residence vs a location that is a few miles from my homegibert B.
Run down, trashy place. Very narrow hard to maneuver a vehicle with a trailer.Brandon M.
Customer did not leave a comment.charles S.
Nothing. It was a great experience. The attendant was very nice and helpful.Ryan E.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Courtney R.
Have a drop location for after hours. I was scheduled to return the dolly by 10pm and tried to return at 920pm. There was no place to drop the dolly so I had to get there early the next morning to avoid further charges. This made an inconvenience for me.Joseph I.
Customer did not leave a comment.erendira M.
Customer did not leave a comment.Sam M.
Great customer serviceCHRISTOPHER H.
Staff was friendly and professional and worked with me. AmazingKenton C.
Only choose the days you'll need a rental cause you'll be charged for the full amount even if you return it early. It was a ripoff however the response time to a blowout in Canada was decent. It took 90 minutes to get help but it worked out in the end.Blake V.
Customer did not leave a comment.cynthia P.
Customer did not leave a comment.michael F.
Customer did not leave a comment.jazmine T.
fast set up for storage rental and fast trailer turn-inErnie R.
Customer did not leave a comment.KAREN S.
The 1st location we went which was 102 E veterans memorial was terrible. All the trailers and trucks was parked in very unorganized manner and their personnel's were very unhelpful and lazy. The lady didn't even bother to get up from the chair that she was in and made almost no efforts to even check the trailer. However, the second location which is 401 priest dr, was very helpful and professional. I highly recommend the 401 priest for renting any truck and trailer in Killeen!Matthew F.
Other locations didn't have the trailer I needed. Went to this location and they had it. Great customer services. Thanks so much.Michael W.
Customer did not leave a comment.erendira M.
Customer did not leave a comment.Doris J.
Customer did not leave a comment.LAPERNEE K.
Great Job!ANTONIO M.
Customer did not leave a comment.Lamont W.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Brian S.
Service was great. In and out quickly. ThanksJames A.
Customer did not leave a comment.MARCIA B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.marvin B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Tim W.
The man was awesome!!!! I made the reservation online and when I went to pick it up, I was hooked up and out the gate in under 20 minutes. Already recommended this place to friends moving in a few weeks.Jeffrey B.
Nothing great serviceRichard A.
Customer did not leave a comment.Erendira M.
Customer did not leave a comment.Derrick G.
Customer did not leave a comment.andrew C.
The gentleman was quick and helpful. My original drop-off, 202 Veterans Memorial Parkway in Killeen, was NOT helpful. They turned me away b/c she said she didn't have any room on the lot - yet there were open spots that I pointed out to her but she said those spots weren't for me. I almost missed my flight because of this debacle.MATT P.
Everyone I meet was very professional and helpful. I will use again.James B.
Customer did not leave a comment.Jeremy D.
Customer did not leave a comment.Andrea P.