This review is about Uhaul in general. I wanted to rent a trailer from the location that is in my town.....NOT the next town over. I called almost 2 WEEKS in advance to make my reservation and was told that there would be plenty of time for the "transportation dep't" to move a trailer to my town. All of this was basically a lie. U-haul is NOT interested in customer satisfaction. They are only interested in your money. I recommend you spend it elsewhere. Trust me, if I hadn't been in a bind with the timeframe, I would have taken my business somewhere else. I won't be fooled again, however....THOMAS M.
Trailer Rental & Towing in Killeen, TX at A American Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Killeen, TX 76541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The site provided the 24/7 option, it was my first time doing a no counter transaction and I was hesitant, but it turned out fine; I only experienced some difficulty with the website in the beginning when the app required I validate my location. The location of the truck was obvious and instructions easy to follow. Upon return, the counter was open, the turn in was quick and operator very friendly. Overall a great experience.Ashley M.
Stop the extra fees i was told 30$ with all the fees it came out to 75$ on email receipt but my bank statement shows 92 $ ridiculous!BERNICE J.
The service was excellent!PHYLICIA B.
Made the appointment with an Uhaul rep over the phone. Was told no deposit over the phone. I go to pick up the trailer and he said there's a $100 deposit. I drop off the trailer and look at my full receipt and see that there's no deposit listed but a fee that I don't know what for.EMERALD G.
Excellent local dealer. Personable, helpful, and organized. Will definately return to this location for future needs.LYNN D.
First time to rent a UHaul. The man took the time to make sure that I understood everything. Great job!LIZ N.
Very nice and helpful people.FRANCIS A.
This is the only place in Killeen that I will use. Fast and professional!andrew C.
Fast and professional.Heather B.
Great serviceRAYMOND S.
Nice peopleSTEVEN R.
Very friendly and professional service. Truck was ready to go when I arrived.Marc M.
Make sure the trailers are clean.raul R.
Nice manager and great customer service!JENNIFER C.
Very easy drop off. The people there were very professional and nice.wayne G.
Very nice people, made dropping off a breeze!wayne G.
This is the only location in Killeen that I use. The other places are so rude, but these guys know what CUSTOMER SERVICE is.andrew C.
Very rude customer service uhaul was extremely dirty and not marked on damages when asked to clean person who helped us out was rude and unprofessional.Stephany V.
Even with the social distancing thingâ€¦ They were very nice and helpful. I would definitely use them againandrew C.
Upon returning, the man in the office was rude when I asked a question to where I return the trailer. He did not bother offer helping or guiding me to park the trailer. I dropped the trailer off back on Monday, 5/25, at 10:57AM, in Killeen at A American Mini Storage.Lee V.
Rude customer serviceRafael P.
When picking up trailer. Agent was late opening and then we had to physically lift the trailer to hook up to the tow ball as there was no stand. Got back before they closed and no one was there. Shut early . Had to lift off the trailer and place on the ground. WILL NEVER RENT FROM THERE AGAIN.CARLEEN B.
Very satisfied with the service.sinda D.