Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

This facility is mostly a large storage complex with a U-Haul presence. Office small, cramped, agent(s) have smelly dog kennel just outside door. Agent at drop-off was helpful, but never left her desk to check condition of returned equipment, which in our case was OK as nothing happened to change condition from when picked up in Chicago. Only plus is that this site is open more hours than all the other 'neighborhood' UHaul sites around the city of Tyler, TX.

Rating:

5.0

Very good

Rating:

3.0

The contracted site was Rusty’s on 3718 Troup Highway. The owner refused to take the trailer and was very rude, and would not even help with directions to another U-Haul. This is a breech of the contract and I spent 38 minutes on hold and I finally gave up. I plan to dispute this charge with my bank.

Rating:

5.0

N/A

Rating:

2.0

I was charged for a dozen moving blankets and dolly that i never received. Had horrible time trying to check in through the app. Will probably not be using uhaul since they couldn't even refund me for things i did not receive.

Rating:

4.0

It wasn't a big issue but the trailer contained material from a previous rental and had to be cleaned out prior to loading.

Rating:

3.0

Returned before scheduled time and before the business was opened; didn't have to interact with personnel. The return area was small, so there was t much of a choice of where to leave it.

Rating:

1.0

Truck Dirty with mud all over hood and front wheels (picture taken at check-in). Did not have a dolly or furniture pads that was requested in original order. Advised me to “try” another Uhaul shop across town to see if they may have the moving supplies. Worst experience with a Uhaul rental.

Rating:

1.0

After 8 calls the day I picked the trailer up first location yall gave me to drop off was not even there second location was closed so I wasted 3 hours out of my day

Rating:

5.0

Didn't have dolly. Website was incorrect. Wasn't a problem, but in other circumstances could have been.

Rating:

5.0

Had to change from a trailer to a truck at the last minute. Very accommodating and easy process.

Rating:

1.0

Trailer return location was extremely tight for maneuvering.

Rating:

5.0

This was the easiest & quickest experience I’ve ever had with U-Haul. The manager was so helpful & nice. When I need another moving truck again, this is the location where I’ll be going! Thank you!!

Rating:

3.0

The original pickup location I was instructed to use was closed when I arrived. Fortunately your staff were able to locate another 6x12 trailer in the same town.

Rating:

3.0

I should have returned the truck with the fuel at 3/4 tank but the fuel gauge would not go beyond 3/4 until I filled it up and drove off then it switched over to full. They should have refunded me for the 1/4 tank and they did not.

Rating:

4.0

The lady that arranged my rental did a great job. She was fast, efficient, and very pleasant. It was a difficult day for me and her interaction made a big positive difference for me. Please thank her for me.

Rating:

5.0

Excellent

Rating:

1.0

Tried to charge me for an extra day. Returned it the same day i rented it.

Rating:

4.0

Good customer service, easy process

Rating:

5.0

Agent was friendly and helpful.

Rating:

1.0

Same as before y’all took money out of my account

Rating:

5.0

The agent was so knowledgeable about the rental unit to expiate the service and went out of her way to make sure I understood the process for my safety. I’ll be back! Hard to find good service these days.

Rating:

3.0

Would not recommend this company to anyone. The location was ok but the company itself is not. Doyle charged and made to feel as though it was our fault

Rating:

3.0

Easier to enter the property

Rating:

5.0

Outstanding. It was as good as it could be. As good as the experience with the Location was, there were things lacking that are out of the control of the location. Appliance Dolly and Packing Blankets that were on my order with U-Haul were not available at the location. U-Haul should have notified me of that since it was on my order. Had I been notified prior to the time of truck pick up I could have made alternative arrangements to acquire those items, but because I did not find out until truck pick up time (30 minutes before my moving help was to arrive at the house to load the truck) we had to make do without the proper equipment. If you don't have things available, then either don't sell it on the site or tell us it is temporarily not available so that alternative plans can be made.

Rating:

3.0

Dropped off after hours

Rating:

2.0

Picked up the truck with a 1/4 tank of gas and dropped it off with a little over 1/4 tank of gas. Then got charged for extra gas. Was supposed to pick up truck at a different location at 730 AM. Arrived at location but there was no truck. Sent to another location and had to wait for over a hour for them to open up. Very frustrating experience overall.

Rating:

2.0

Smelled like cats

Rating:

5.0

The lady who helped up was very helpful and very customer-oriented. We are seniors and needed a little help getting the utility trailer hooked up. Kudos to her for her kindness and helpfulness.

Rating:

5.0

I ordered an appliance dolly and moving blankets. When I got there to pick up the truck, they had neither. The lady told me she didn’t charge me for them and she hasn’t had them in quite some time! If I would have known that ahead of time, I could have made other arrangements.

Rating:

5.0

Great customer service and quick

Rating:

5.0

Employee was very friendly. Pick up was very easy and truck was newer- in great condition.

Rating:

5.0

The app was not very useful, but person to person customer service and over the phone customer support was excellent. I will continue to use u hual fir my future needs as well as refer you to my friends thank you

Rating:

3.0

The truck sounded like it could have stalled out at any moment the location had no parking and the truck was difficult to find

Rating:

5.0

Great service … Thank You

Rating:

1.0

The truck and dolly I ordered were not available. I received the truck on just about empty and the office where I did the paperwork smelled like animals and smoke. It was a horrible experience

Rating:

4.0

Truck needed service badly. Service engine, tire pressure, traction lights were all on the dash. You shouldn’t have to worry if your rental will make the 100 trip!

Rating:

5.0

This was smooth sailing. Good customer service.

Rating:

5.0

This location is excellent. It was fast and helpful. Thank you___!

Rating:

4.0

Longer hours

Rating:

5.0

The lady at the front that helped me was SO kind and helpful!!

Rating:

1.0

The truck was not ready at the time we had reserved it for. The key had not been placed in the outer lock box, and we had to come back to the location two hours later when they opened. This caused our moving day to have many set backs due to movers having to be rescheduled.

Rating:

5.0

All great.

Rating:

4.0

My only issue was our location was changed the day before we pickup up the truck which wasn’t a big deal but when we got there we realized that the appliance dolly and packing blankets we ordered were not available at this new location. This was very frustrating because then we had to make an unplanned stop to rent a dolly from Home Depot and then return it and then rent another one at our destination location. I wish we had been told in advance our dolly and blankets would not be available x we could have planned better.

Rating:

1.0

I was over charged. I was told if I put gas back into the vehicle I wouldn't be charged for gas. After using the vehicle before i dropped it off I put 15$ worth of gas but when I received my receipt It said I didn't put gas and I was over charged nearly 30$. I tried to confront the lady at the location but she said she couldn't do anything and I tried talking to uhaul customer service and they told me they couldn't help. Thank you for stealing 45$ from me.