Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I wish you were more transparent about your gas prices and fees.

Rating:

2.0

I was charged for 2 gallons of gas. Although I returned it with the same amount of gas I received it with.

Rating:

4.0

Great customer service!

Rating:

5.0

Excellent friendly staff

Rating:

2.0

More welcoming atmosphere

Rating:

5.0

Nothing needed.

Rating:

5.0

I had no issue; customer service was friendly and easy to work with.

Rating:

3.0

The facility itself is pretty rundown, but the customer service was great.

Rating:

4.0

Friendly clerk; easy transaction and the truck ran great... We got the move completed w/ plenty of time to spare. That's definitely the way that I'll go in the future.... Thanks!!!

Rating:

1.0

About a mile from the pick up location the truck died at a stop light. Was able to get it started back up and back to the pick up location but running very rough acting like it was going to die again. We were able to trade it for a running truck no problem and said she would update to truck number in their system (we were dropping off at different location) after moving all day and dropping it back off the drop off location was not notified that we would be returning a different truck than what they had on file. They ended up figuring out what to do and we left. The next morning I'm received a call saying that we did not leave the keys to the truck and they needed to be returned….. they must have found them bc i never heard back. After all the issues we had everyone that we delt with was very nice and polite.

Rating:

5.0

This truck drove very well and the trailer very easy to haul. I wish the truck had cruise control but otherwise it was great and easy to drive … I had a 12 hour drive and it was easy

Rating:

5.0

Easy to dropped off no people there but we are able to do so thanks

Rating:

1.0

Fix your app that allows you to reserve & pick up equiy. The gas gauge & odometer reading picture section of the app is absolute garbage. 45mins on hold later just to update and send a picture. I wouldve been better getting a horse drawn carriage than dealing with your app. Still wainting on my $50 refund for the reservation issue.

Rating:

1.0

On hold for an hour to get help

Rating:

5.0

Great service and very friendly. Truck was ready, clean and full of gas. The vehicle was in good condition and drove like a dream. Had a safe and pleasant trip back to Baytown.

Rating:

4.0

Clearer instructions on how to leave the storage facility. We thought the gate was automatic and it took us a while to realize there was another keypad inside the facility.

Rating:

5.0

The lady at the counter was so nice and helpful.

Rating:

4.0

I wish the uhaul website would clearly point out that the 10ft U-Haul does NOT include the typical loading ramp that comes standard on every other uhaul truck. This misunderstanding caused a lot of trouble for me when I had only allocated a single day for moving. Thankfully, the on-site staff were understanding and very helpful in getting my reservation quickly transferred over to a truck that had the ramp, which really impressed me.

Rating:

5.0

No one called the day before to let me know where I could pick up the trailer. Looking online showed that the pickup location was Shreveport 90 miles away from my location which was originally requested.

Rating:

1.0

Lying saying the gas wasn't returned how it was supposed to be when I got gas literally before dropping it off amd trying to charge me for an extra day when it was returned on time within the 1 day I had it for.

Rating:

5.0

Nothing excellent service

Rating:

5.0

Very very friendly. Had a very good experience at both places. Would highly recommend these two businesses. Thank you

Rating:

4.0

The truck was fine. This location did not have any pads or appliance dolly as requested in my reservation. I wasted 2 hours of fuel, mileage, and time driving around Tyler to two other UHaul locations to find the pads and dolly before I could begin loading.

Rating:

5.0

Myleah Turner is very customer oriented. Cooperative and helpful. She left her desk to not only show me how to operate the equipment, she help me out. I really appreciate her.

Rating:

3.0

I had a tire with a sidewall blowout after I got home. It looked like the tire was falling apart. Possibly a closet inspection would have caught that. Also the left blankets and appliance dolly in the truck which I hadn't ordered. It was fine as far as I was concerned but it again made me think they weren't checking the tricks very closely.

Rating:

3.0

Test drive before renting and make sure the lights are all operable. The first van I was in had a hard pull to the right and a death wobble at 55 mph, the box van I wound up in had the check engine light on intermittently and a headlight out.

Rating:

5.0

Great service and product.

Rating:

5.0

I recommend this U-Haul location to all of my friends and family! Miss Myleah is super helpful!

Rating:

4.0

The equipment and truck looked fine, however there was a ton of bug splatter and dirt all over the windshield that hindered my sight and I had to clean it myself. There was also ash from cigarettes or something in the inside driver door handle. I just wish it had been cleaner but I do appreciate the awesome customer service I received here!!!

Rating:

5.0

Nothing the lady running the store was so awesome!

Rating:

4.0

Was a gated storage facility so wasn't quite sure what to do to get in when we drove by.

Rating:

2.0

Give the gate code so you can drop off the truck after hours inside and not hanging out in the driveway. Also the app would not upload the drop off photos so there was no way to drop off the vehicle without someone there.

Rating:

5.0

Lady in the office was super friendly. Completed the online check in so it all went super fast!

Rating:

5.0

Maleah and her son are great in customer service. I would recommend their location to anyone that is looking for a friendly person to do business with.

Rating:

5.0

Nice people there

Rating:

3.0

The rental location, personnel, and truck were fine. However, a 10' truck rental priced at $200 for a single day is ludicrous. I don't remember it being this expensive in the past, not even close. If this is how you do business nowadays, I will make sure to look for alternatives, and tell everyone I know about these absurd prices.

Rating:

5.0

Malia helped us a lot. The truck is easier to drive LOADED than empty. U Haul did right by us.

Rating:

5.0

Smooth in and out process to rent/return. This is the way everyone should operate. Thank you

Rating:

3.0

Very helpful and efficient

Rating:

3.0

Equipment was clean. The link sent to me to update the condition of the equipment was not working. I had safe move insurance purchased so didn't worried so much.

Rating:

5.0

Everything was fine

Rating:

3.0

Would have liked truck with full tank and mirrors that could be adjusted.

Rating:

5.0

Advertise a phone number than can be reached. (Google) I kept getting a busy signal.

Rating:

1.0

Although the posted hours for this location included Saturdays, and although I intentionally returned my truck during posted business hours, when I arrived, the office was closed, and the gate to the property was locked. Instructions posted on the property fence directed me to follow the online return process at UHaul.com. Unfortunately for me, the first step in the process requested access to my location during the rental return. Although I was standing in front of A American Self Storage in the rain, U Haul.com notified me that it could not determine my location, and so I could not proceed with the return process. I checked my phone settings and tried again, but with the same result. There was no online chat assistant option. Without personnel to help me, with technology failing me, with the return deadline approaching, and with many other time commitments encroaching, as I stood outside in the rain, I began to feel helpless anxiety about how to proceed. Finally, a friend came to my rescue by allowing me the use of her phone, however, in the future, I will be sure NOT to do business with A American Self Storage, and hope that UHaul.com will perfect it's online return systems.