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Hillman J
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had numerous issues the passenger door lock wouldn’t work from outside. The driver side door lock worked intermittently causing me to leave the vehicle unlocked at night for fear of it not working in the middle of Canada The gauges worked ok they would short out then flicker back to life the cruise control didn’t work. Most of the time. The hill start assist constantly flashed that it wasn’t working. All this in a truck with 9100 miles at pick up. Made for a nerve racking ride through the Alcan highway
ROBERT PVery friendly, great service.
CHARLES HOn trip back , ac did not work
CLIFTON MI chose a location that was supposed to be open until 5 pm., it was not open at 2pm. I drove by a couple of uhaul location so I could check in the truck with someone in person.
BRETT RFriendly staff! Easy to book and pick up. Very affordable!
Rebecca MReal Texas service. Nothing
Fred HEverything was great. I highly recommend this location (A American Self Storage) to anyone needing a U-Haul in the Tyler area.
STEPHEN SThe license plate light was broken. One of the mirrors was busted and there was no gas cap.
JAQUELINE Kgood job
LAFAYETTE ANo rubber bands for the chains
RALPH SI drove 10 miles and was charged for 4 gallons of fuel Doesn’t add up
Steve WThey open on Saturday and closed earlier so we couldn't get our deposit right back due to them closing early , noe I'm up on this Monday morning trying to see what I need to do.
SAKIEGA DGreat service. Trailer pulled very well loaded down.
Casey PInitially I was picking it up in kilgore. They let mine go and gave no choice but to drive 45 minutes to pick it up somewhere else. The new place only told me your truck is there. Nothing rlse.
ENRIQUE CHard to tell where to go as the office is behind a fence. It does have a smaller gate for a person to enter the compound, but it is difficult to see driving by on the street. Once the lady realized there was a customer, she was very helpful. Maybe I missed it, but I never saw a UHaul sign outside of the office itself.
JOHN CPeople in the office was excellent.
Mutlak AWe did after hours drop off per instructions from staff.
Peter FProcess went well. Very nice agent!
KENNETH FThe lady (forgot her name and she told twice...sorry) who assisted me was very nice and super helpful! I would definitely use this location again! When customer service is top tier you will always return!
LATAVIA HSame person at counter as always, so friendly and kind.
HECTOR GThe office smelled of marijuana badly along with being very dirty inside. There are also 2 big pit bulls fenced in next to the door to the office. The trailer is dirty and old. It creaked like we were going to fall in on the inside. The license plates didn’t match the one sent to me via text.
Brittney VThis location saved me after U-Haul did not have a truck for me that I reserved over a month in advance. I was sent to a location with a confirmation but there was no truck at the location. U-Haul customer service was horrible and rude and was trying to send me 50 miles out of my way to get a truck while people reserving trucks the night before were being assigned truck at their desired location. The experience was horrible and I wouldn’t recommend UhAul to anyone. U-Haul doesn’t honor its reservation policy. I had to cancel my reservation and do a walk in rental because I had a 9:45 pick reservation and U-Haul was still trying to find me a truck at noon.
JEFFERY AGreat customer service. Didn’t get my trailer reservation completed on time but she was able to put me in a truck with no problems. Which worked out better.
TROY TWasn't the locations fault.... But our U-Haul broke down on us in the middle of our 16 hour trip in the middle of no where in the middle of the day in the heat..... And instead of sending a tow truck U-Haul sent a mechanic which was pointless because fuel pump is located in the cargo area which was fully loaded and we obviously couldn't unload in the middle of the highway.... We where stranded for a total of 6 hours. Just feel like they could've assessed the situation and made a better judgement call.
Jennifer PThe pick-up location was clean and the uhaul representative was very helpful getting me on the road in a timely manner.
Douglas CDon’t add charges when everything was paid upfront, even truck insurance and roadside assistance. I feel cheated.
Tara SJust a location to visit over again
Adekunle AHas nothing to do with location but using the app for self check in is a pain because it asked for our passport. So dumb. So we couldn’t get it until they opened. Frustrating.
Richard TThe customer service rep was very pleasant and helpful. She even adjusted the invoice price to the correct amount that I was supposed to have been charged.
Donald Bexpand hours. Great Location!
MICHAEL SThis facility is mostly a large storage complex with a U-Haul presence. Office small, cramped, agent(s) have smelly dog kennel just outside door. Agent at drop-off was helpful, but never left her desk to check condition of returned equipment, which in our case was OK as nothing happened to change condition from when picked up in Chicago. Only plus is that this site is open more hours than all the other 'neighborhood' UHaul sites around the city of Tyler, TX.
JOHN NVery good
Ronald SThe contracted site was Rusty’s on 3718 Troup Highway. The owner refused to take the trailer and was very rude, and would not even help with directions to another U-Haul. This is a breech of the contract and I spent 38 minutes on hold and I finally gave up. I plan to dispute this charge with my bank.
Jeff BN/A
John PI was charged for a dozen moving blankets and dolly that i never received. Had horrible time trying to check in through the app. Will probably not be using uhaul since they couldn't even refund me for things i did not receive.
Jaqueline KIt wasn't a big issue but the trailer contained material from a previous rental and had to be cleaned out prior to loading.
THOMAS SReturned before scheduled time and before the business was opened; didn't have to interact with personnel. The return area was small, so there was t much of a choice of where to leave it.
April BTruck Dirty with mud all over hood and front wheels (picture taken at check-in). Did not have a dolly or furniture pads that was requested in original order. Advised me to “try” another Uhaul shop across town to see if they may have the moving supplies. Worst experience with a Uhaul rental.
Leslie DAfter 8 calls the day I picked the trailer up first location yall gave me to drop off was not even there second location was closed so I wasted 3 hours out of my day
Ronnie FDidn't have dolly. Website was incorrect. Wasn't a problem, but in other circumstances could have been.
JAMES AHad to change from a trailer to a truck at the last minute. Very accommodating and easy process.
Michelle MTrailer return location was extremely tight for maneuvering.
Eric JThis was the easiest & quickest experience I’ve ever had with U-Haul. The manager was so helpful & nice. When I need another moving truck again, this is the location where I’ll be going! Thank you!!
Twila BThe original pickup location I was instructed to use was closed when I arrived. Fortunately your staff were able to locate another 6x12 trailer in the same town.
Mike RI should have returned the truck with the fuel at 3/4 tank but the fuel gauge would not go beyond 3/4 until I filled it up and drove off then it switched over to full. They should have refunded me for the 1/4 tank and they did not.
Karen T