Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

1,682 reviews

825 S Southeast Loop 323   Tyler, TX 75702
(Between 5th strt and old henderson hwy)

(903) 597-7614

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(903) 597-7614

825 S Southeast Loop 323
Tyler, TX 75702
(Between 5th strt and old henderson hwy)

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Wednesday:
    Closed
  • Thursday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

On trip back , ac did not work

CLIFTON M 
Rating:
1.0

I chose a location that was supposed to be open until 5 pm., it was not open at 2pm. I drove by a couple of uhaul location so I could check in the truck with someone in person.

BRETT R 
Rating:
5.0

Customer did not leave a comment.

Craig G 
Rating:
5.0

Customer did not leave a comment.

RACHEL L 
Rating:
5.0

Customer did not leave a comment.

AMANDA B 
Rating:
5.0

Customer did not leave a comment.

Randolph M 
Rating:
5.0

Friendly staff! Easy to book and pick up. Very affordable!

Rebecca M 
Rating:
5.0

Customer did not leave a comment.

AMY J 
Rating:
5.0

Customer did not leave a comment.

GEORGE D 
Rating:
5.0

Customer did not leave a comment.

KATINA B 
Rating:
4.0

Customer did not leave a comment.

JEFFREY D 
Rating:
5.0

Real Texas service. Nothing

Fred H 
Rating:
3.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

Everything was great. I highly recommend this location (A American Self Storage) to anyone needing a U-Haul in the Tyler area.

STEPHEN S 
Rating:
3.0

The license plate light was broken. One of the mirrors was busted and there was no gas cap.

JAQUELINE K 
Rating:
5.0

good job

LAFAYETTE A 
Rating:
5.0

No rubber bands for the chains

RALPH S 
Rating:
4.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

Customer did not leave a comment.

RONALD G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Barbara g 
Rating:
3.0

Customer did not leave a comment.

HARRY B 
Rating:
2.0

Customer did not leave a comment.

ANTHONY K 
Rating:
3.0

I drove 10 miles and was charged for 4 gallons of fuel Doesn’t add up

Steve W 
Rating:
3.0

They open on Saturday and closed earlier so we couldn't get our deposit right back due to them closing early , noe I'm up on this Monday morning trying to see what I need to do.

SAKIEGA D 
Rating:
5.0

Great service. Trailer pulled very well loaded down.

Casey P 
Rating:
2.0

Initially I was picking it up in kilgore. They let mine go and gave no choice but to drive 45 minutes to pick it up somewhere else. The new place only told me your truck is there. Nothing rlse.

ENRIQUE C 
Rating:
4.0

Customer did not leave a comment.

JAMES F 
Rating:
5.0

Customer did not leave a comment.

ROBERT P 
Rating:
4.0

Customer did not leave a comment.

Kendrick W 
Rating:
5.0

Customer did not leave a comment.

STACEY B 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE P 
Rating:
3.0

Hard to tell where to go as the office is behind a fence. It does have a smaller gate for a person to enter the compound, but it is difficult to see driving by on the street. Once the lady realized there was a customer, she was very helpful. Maybe I missed it, but I never saw a UHaul sign outside of the office itself.

JOHN C 
Rating:
5.0

People in the office was excellent.

Mutlak A 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P 
Rating:
3.0

Customer did not leave a comment.

STEVEN R 
Rating:
3.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

SHAVANNA T 
Rating:
4.0

We did after hours drop off per instructions from staff.

Peter F 
Rating:
4.0

Process went well. Very nice agent!

KENNETH F 
Rating:
5.0

The lady (forgot her name and she told twice...sorry) who assisted me was very nice and super helpful! I would definitely use this location again! When customer service is top tier you will always return!

LATAVIA H 
Rating:
5.0

Same person at counter as always, so friendly and kind.

HECTOR G 
Rating:
1.0

The office smelled of marijuana badly along with being very dirty inside. There are also 2 big pit bulls fenced in next to the door to the office. The trailer is dirty and old. It creaked like we were going to fall in on the inside. The license plates didn’t match the one sent to me via text.

Brittney V 
Rating:
5.0

This location saved me after U-Haul did not have a truck for me that I reserved over a month in advance. I was sent to a location with a confirmation but there was no truck at the location. U-Haul customer service was horrible and rude and was trying to send me 50 miles out of my way to get a truck while people reserving trucks the night before were being assigned truck at their desired location. The experience was horrible and I wouldn’t recommend UhAul to anyone. U-Haul doesn’t honor its reservation policy. I had to cancel my reservation and do a walk in rental because I had a 9:45 pick reservation and U-Haul was still trying to find me a truck at noon.

JEFFERY A 
Rating:
5.0

Great customer service. Didn’t get my trailer reservation completed on time but she was able to put me in a truck with no problems. Which worked out better.

TROY T 
Rating:
5.0

Customer did not leave a comment.

SHERRIL M 
Rating:
4.0

Customer did not leave a comment.

THERESA W 
Rating:
5.0

Wasn't the locations fault.... But our U-Haul broke down on us in the middle of our 16 hour trip in the middle of no where in the middle of the day in the heat..... And instead of sending a tow truck U-Haul sent a mechanic which was pointless because fuel pump is located in the cargo area which was fully loaded and we obviously couldn't unload in the middle of the highway.... We where stranded for a total of 6 hours. Just feel like they could've assessed the situation and made a better judgement call.

Jennifer P 
Rating:
5.0

The pick-up location was clean and the uhaul representative was very helpful getting me on the road in a timely manner.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

WAYNE K 
Rating:
4.0

Customer did not leave a comment.

WAYNE K 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L 
Rating:
5.0

Customer did not leave a comment.

Lanna A 
Rating:
5.0

Customer did not leave a comment.

LaQuinta M 
Rating:
1.0

Don’t add charges when everything was paid upfront, even truck insurance and roadside assistance. I feel cheated.

Tara S 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Just a location to visit over again

Adekunle A 
Rating:
5.0

Customer did not leave a comment.

Breck A 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
4.0

Has nothing to do with location but using the app for self check in is a pain because it asked for our passport. So dumb. So we couldn’t get it until they opened. Frustrating.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Tamera T 
Rating:
5.0

The customer service rep was very pleasant and helpful. She even adjusted the invoice price to the correct amount that I was supposed to have been charged.

Donald B 
Rating:
5.0

expand hours. Great Location!

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
3.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

Customer did not leave a comment.

E G 
Rating:
4.0

This facility is mostly a large storage complex with a U-Haul presence. Office small, cramped, agent(s) have smelly dog kennel just outside door. Agent at drop-off was helpful, but never left her desk to check condition of returned equipment, which in our case was OK as nothing happened to change condition from when picked up in Chicago. Only plus is that this site is open more hours than all the other 'neighborhood' UHaul sites around the city of Tyler, TX.

JOHN N 
Rating:
5.0

Customer did not leave a comment.

Jose I 
Rating:
4.0

Customer did not leave a comment.

Sonia K 
Rating:
5.0

Very good

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Robin N 
Rating:
3.0

The contracted site was Rusty’s on 3718 Troup Highway. The owner refused to take the trailer and was very rude, and would not even help with directions to another U-Haul. This is a breech of the contract and I spent 38 minutes on hold and I finally gave up. I plan to dispute this charge with my bank.

Jeff B 
Rating:
5.0

N/A

John P 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
2.0

I was charged for a dozen moving blankets and dolly that i never received. Had horrible time trying to check in through the app. Will probably not be using uhaul since they couldn't even refund me for things i did not receive.

Jaqueline K 
Rating:
5.0

Customer did not leave a comment.

Derrick G 
Rating:
4.0

It wasn't a big issue but the trailer contained material from a previous rental and had to be cleaned out prior to loading.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

Teresa J 
Rating:
3.0

Returned before scheduled time and before the business was opened; didn't have to interact with personnel. The return area was small, so there was t much of a choice of where to leave it.

April B 
Rating:
5.0

Customer did not leave a comment.

Tonya S 
Rating:
1.0

Truck Dirty with mud all over hood and front wheels (picture taken at check-in). Did not have a dolly or furniture pads that was requested in original order. Advised me to “try” another Uhaul shop across town to see if they may have the moving supplies. Worst experience with a Uhaul rental.

Leslie D 
Rating:
1.0

After 8 calls the day I picked the trailer up first location yall gave me to drop off was not even there second location was closed so I wasted 3 hours out of my day

Ronnie F 
Rating:
5.0

Customer did not leave a comment.

SHALINDA L 
Rating:
5.0

Didn't have dolly. Website was incorrect. Wasn't a problem, but in other circumstances could have been.

JAMES A 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Had to change from a trailer to a truck at the last minute. Very accommodating and easy process.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

Monique H 
Rating:
2.0

Customer did not leave a comment.

ROBERT L 
Rating:
1.0

Trailer return location was extremely tight for maneuvering.

Eric J 
Rating:
5.0

This was the easiest & quickest experience I’ve ever had with U-Haul. The manager was so helpful & nice. When I need another moving truck again, this is the location where I’ll be going! Thank you!!

Twila B 
Rating:
3.0

The original pickup location I was instructed to use was closed when I arrived. Fortunately your staff were able to locate another 6x12 trailer in the same town.

Mike R 
Rating:
5.0

Customer did not leave a comment.

Derrick G 
Rating:
3.0

I should have returned the truck with the fuel at 3/4 tank but the fuel gauge would not go beyond 3/4 until I filled it up and drove off then it switched over to full. They should have refunded me for the 1/4 tank and they did not.

Karen T 
Rating:
5.0

Customer did not leave a comment.

Blaire M 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Customer did not leave a comment.

Treva Y 
Rating:
3.0

Customer did not leave a comment.

Christy S 
Rating:
4.0

The lady that arranged my rental did a great job. She was fast, efficient, and very pleasant. It was a difficult day for me and her interaction made a big positive difference for me. Please thank her for me.

Duane Y 
Rating:
5.0

Customer did not leave a comment.

Authia O 
Rating:
5.0

Excellent

Anthony C 
No reviews have been submitted for this location.
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