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Debbie M
Customer Reviews for A And A Used Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called days ahead to reserve a 10' box truck, one way to Springdale AR. Received a phone call confirming my reservation. Drove over 4 hours down there to be told my reservation was cancelled. They do not rent the 10' truck for one way trips; it has to stay local. I had to rent the 15'. I believe that is called bait and switch. I repeatedly told him I only needed truck for one day. He insisted that I had to rent it for 2. When I returned it, well before 24 hours had passed, I was told there would be no refund for the additional day.
Roseanna MFriendly and helped make sure the hookup was operating correctly prior to leaving
Erin HNothing! The Aaron and the guys were great and very helpful! I have recommended them to my family and friends & others!
BARBARA CWonderful experience, everyone was so helpful and kind.
Aprel WEverything as great! Staff was awesome and made it easy for me. They went the extra mile! I hope I never need a U-Haul again but if I do that’s where I am going! Thanks guys!
Tina LWas told I had to drop truck off 30 miles away instead of where I was unloading at...said I would just bring it back to Hope was told couldn't change it then...30 miles I was charged with because of why?
RANDY SI don’t have anything negative to say about U-Haul. I just don’t like the customer service at this location. Any time I’ve rented a U-haul from this location, I’ve had issues. It’s been with the same guy. He doesn’t like to let the customer talk & he’s rude. I don’t think I’ll go back here again.
Jessica SNa
RANDY SVery nice and helpful
TIMOTHY Jamazing customer service ! great equipment ! awesome experience all together
BRYANNA W