dropped off on Monday but the contract was not closed until Wednesday.Steven P.
Customer Reviews for A & B Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was fine, but we were booked again for Crosstown movers. My wife arrived at 11:55 am and nobody was there. They were supposed to close at 12. She then had to scramble to find another location and make a new booking. Also, online, the uhaul reps were unable to take off the $5 charge or process my $10 certificate. Not end of the world for $15, but we already had trouble the week before and the problems kept occurring.Lauren W.
Customer did not leave a comment.DANIEL M.
Friendly excellent customer service.JACK W.
Customer did not leave a comment.Arthur W.
Excellent customer serviceERIN D.
Very friendly people to do business with.Tim C.
All is goodDANNY B.
Customer did not leave a comment.William A.
Customer did not leave a comment.MATTHEW D.
Easy transitionSTANLEY C.
Paul was very accommodating show me how the all the equipment worked very professional. I must say it was the best experience I've had when it comes to friendliness an all-around good service I will be back thank you U-HaulHERBERT B.
Customer did not leave a comment.ROGER I.
Customer did not leave a comment.Cherita K.
Customer did not leave a comment.JERRY DEAN A.
Nothing really, the staff were very helpful, checked me in quickly and took me right to the trailer I was renting. It was a very good experience.THOMAS W.
This location serves as an auto shop and a uhaul dealer. The location is crowded and lacks space to pull large uhaul trucks and trailers. That said the staff is friendly and helpful.Dustin S.
I think it would be best to have the truck at the location they were told about in the beginning of the agreement. I had to drive in the opposite direction for my truck & it was an inconvenience.TAWNYA M.
Nothing all went wellWilliam A.
Customer did not leave a comment.Joe M.
Make sure tow dolly has been inspected and is actually acceptable for towing. It came undone on one side after only two hours of travel. Was extremely old and rusted. Very poor condition. I wish I could upload a picture.ASHLEY H.
Customer did not leave a comment.STEVE M.
Customer did not leave a comment.Paul G.
Everyone was super nice that worked here. I would definitely rent from them again!Allison W.
Customer did not leave a comment.MICHAEL R.
Paul was over-the-top helpful in getting our rental ready on time. Very knowledgeable and left no question unanswered. I have never had better service at any UHAUL location.CHARLESR W.
Very kind staff, efficient but personable.ANGEL L.
Customer did not leave a comment.Colleen H.
Thank you for the service and the truck I will be renting from you again very soon like next month for I am movingCRISTA W.
Customer did not leave a comment.Robert B.
I can't say the unit was dirty but a little thing was the windshield was really dirty from sitting there. When the sun hit it was pretty bad. My biggest gripe is I ordered well I advance a 10' truck. Then the day before Pickup I get a call that there is no 10' available but I get a free upgrade to a 15' truck. Well I didn't want a 15' for a trip from FL to NY. I'm sure I spent considerable more $ in gas because of the size difference plus I was a bit uncomfortable driving the larger vehicle. What's the point of a reservation if you're going to change it last minute when I'm stuck to take what your offering with no price advantage back to me but more expense. Doesn't seem fair to me.Robert S.
Customer did not leave a comment.WALTER S.
Big hugs go to both guys! Very helpful considering I am an older woman and was doing a long distance trip practically by myself! Everything worked out great including the towing of my own personal car. Thanks so much!!!LAURA G.
We used the uhaul to bring furniture to a Uhaul facility and why were we given a drop off 25 miles north of there? that's 50 miles out of our way when we could have dropped of at that facility? Not happy!!!!!Anthony S.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.ALEXEY S.
I need someone to call me I asked before to have someone call - Tim did call and leave message but never was able to speak to him. he said we was going to call me back but did not call me today 239-384-4985 - Tom Trovato we have some serious issues with Uhaul and the horrible service we are a wedding and special event busiiness and spend thousands of $$ every year and when we make a reservation I expect you to have a vehicle for us. no other options are available.geico G.
Customer did not leave a comment.robert K.
online rental process started well. I downloaded the app and was told that I would be doing the pickup process on my phone. When I got to the location my phone camera(Iphone) would not take a picture, just a black screen. Checked settings and tested camera, worked fine but not in app. had to wait for the business to open t pick up truck. Truck was very muddy outside.KENNETH T.
Bad location no room to pull a 20 ft. Uhale inDaniel S.
Customer did not leave a comment.Christina P.
Customer did not leave a comment.ANTHONY R.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.Francisco G.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.Timothy C.
Thank you for your service.Jeremiah C.
Their service was great, but it is very congested as it is an auto repair shop too.CHARLES H.
If they were in bad need of truck or trailer.tersa T.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.TIMOTHY THOMAS T.
I hurt my foot so I didn't turn in the vehicleDaniel B.
Locations all seem to have trouble with the Uhaul computer system. I have rented a few times in the past year and each time the locations seem to have problems. This time when I returned the truck I was told the system was down. My receipt shows a return at 2:30 ca the actual time of 12:30. In this case it didn't matter, but it could have. Too time consuming.Daniel S.
Customer did not leave a comment.RONALD J.
Customer did not leave a comment.Bob G.
Customer did not leave a comment.Steven B.
I'd use this UHaul location if a need arises.Mark V.
Tried to turn truck in North Port but dealer was eating lunch and did not want to deal with it.James C.
This location was an Auto repair shop, and had several cars parked around, being worked on, that made it look very uninviting That and all the U-Haul trucks, made it hard to find a parking place. I would prefer a location, that did nothing but U-Haul business.Dave D.
Customer did not leave a comment.Laurel M.
I have been renting U-Haul products for over 40 years. This location is one of the best I have ever encountered. Whether it is the owner taking care of the client or his son, professionalism has always been displayed. I drive by 3 other U-haul locations to patronize A & B Auto. U-Haul needs more locations like this! I will continue to use this location. Keep up the good work!Stephen F.
The location I picked for pickup contacted me the afternoon before pickup to tell me I would now have to travel 20 miles off my route to pick up at a location that I had never been to before, so now my estimated rout was increased by 40 miles. The truck we rented felt like a death trap on wheels. We couldnt drive over 60 mph without the whole vehicle shaking to the point it felt like it was going to fall apart. I also purchased moving pads for an additional $10, to which I never received. I had tried contacting UHAUL multiple times about the product I never received, and to no avail, no changes to the amount paid. All in all I was greatly disappointed and displeased. I wont be going through this company for my moving needs again. Bad experience.Madison S.
Very friendlyrosanna K.
Customer did not leave a comment.LJ H.
Guys at the counter were great, knowledgeable and friendly.brandon N.
Great Service !Brian K.
Customer did not leave a comment.JOHN C.
Great, fast service!Justin D.
Customer did not leave a comment.Chris M.
Please note to customers, a 15 ft truck us really 13 ft.Melody S.
Customer did not leave a comment.Terry L.
Everything was great the representative was very attentive and informative and efficient. I was in and out on my way with my rental in less than 20 minutes. Return was equally as easy and simple. Those guys know their business and I am extremely happy with them. Jeffrey MitchellJEFFREY M.
The location is also a car repair facility. It was very dirty and there was very little room to park the vehicle. The owner was VERY helpful and processed our return immediately. Much more so than the online "help" available through Uhaul.com site. We called three times trying to get help with 10 to 15 minute wait times before anyone would answer. The online location drop-off app would not work on my iphone or my wife's android.Duane S.
Customer did not leave a comment.Melody V.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.Greg L.
Customer did not leave a comment.andrea R.
The place is a little rough but the service was great!Rolf A.
Customer did not leave a comment.James B.
Easy transaction friendly staff will definately reccomend to a friendByron L.
Customer did not leave a comment.paul O.
Customer did not leave a comment.Debra S.
Great overall experience, I was in and out.Koady G.
Customer did not leave a comment.William W.
Very professional and courteous as well !!!Patricia W.
Customer did not leave a comment.Daniel V.
Wait time was 20 minutes after I arrived. The truck assigned to me would not start. Another was required.Lee P.
Customer did not leave a comment.Roy T.
Plenty of vehicles trailers to rent, excellent customer service.Richard L.
Customer did not leave a comment.Geoff H.
Customer did not leave a comment.voris R.
Customer did not leave a comment.davie B.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.cheryl M.
Very knowledgeable.Theresa J.
Customer did not leave a comment.John M.
Customer did not leave a comment.Nancy P.
Customer did not leave a comment.James O.
the people there were so nicePAUL M.
Place looked like a automotive junk yard.Richard B.