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EDWARD G
Customer Reviews for A Bay Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NA. Things were excellent as is
ROBERT JI would recommend the abay location to a friend however, I reserved the truck from the evans mills location and it got transferred to abay which is 25 miles from my house. They did give me free mileage for this but it was a little inconvenient to drive the extra 30 minutes from my house one way. Also I reserved a 15' truck and ended up with a 10' so I had to make extra trips with a van and suv to get my things. Also the drop off was confusing with being told I had to go to the website and then called and was told I didn't have to visit the website. Also I was given a truck with no signal lights working in the rear and was pulled over by police. Not very convenient while trying to move my belongings. Thankfully, I didn't receive a ticket or my experience would have been even worse. I have used uhaul multiple times and this was my worst experience by far. Disappointing for the amount of money spent. Also, people at the Watertown location were kind of rude when attempting to get the 15' truck I had reserved. I was also told I would receive $15 off for getting a 10' truck instead and I never received that discount. Overall, not impressed.
JENNIFER MThe Girl that helped me was awesome.
Tristan PGreat xperience from beginning to end
Rockney DThis is my 2nd experience w/ this facility and both have been excellent.
William MAll good. Check out was quick
Steven Dnone
Thomas HExcellant job, always professional and keeps helping when i have questions or concerns! Thanks again
PHILIP AConvenient
John BThe guy was great and made sure the truck could be parked. He was quick and good!
NEIL MThe owner was good. He found a place to drop off trailer and truck.
NEIL MVery helpful and accommodating.
Rick HReturn was very easy
JOSEPHSALVATORE VDropped off when they were closed on Sunday and returned Monday to clear the paperwork. Good service!
William LVery courteous and helpful.
William RN/A
Christian MMy only issue for the rental is stated above
Daniel CNothing.
Charles SBoth the Alexandra Bay, NY and Morehead City drop off were terrific. Very courteous and helpful. Outstanding experience all around.
Ray HPrice gouging is terrible. I rented a U-Haul to go up to New York from Florida and it was $160 for 5x8. On the way back for the same trailer it was $800 from New York to Florida. That’s well over 500% mark up. Trash
Duane RVery convenient and easy access.. Trailer was in very good shape and towed very smooth
Shinichi KForgot the appliance dolly and moving blankets !
Casey CThe staff was very good. Thanks to them
MIcheal BReally feel that they ripped me off last fall
John MService was courteous and efficient. I was extremely satisficed with my rental experience..
ALISONELIZABETH MTruck wasn’t checked in for two days, and call center call disconnected and nobody called back after an hour on hold
Dennis Cmanager was very helpful and went the extra mile
DALEA MEasy and fast return service
David CEverything was great 👍.
MB JNothing here. The after hours return with the app was very useful and I appreciate being able to use this location which is conveniently close to where I live.
David BThe app tried to send me to a more distant location when I specifically requested this one. Now I don’t us e the app.
DAVIDL BThe trailer was ready and all went well.
CHARLESHENRY GALWAYS very customer oriented and accommodating.
Karen RRob was awesome
JOHN PI rented a trailer. The tires were at 40 psi even though the lettering on the side of the tires indicated that the recommended cold pressure was 65 psi. I have an air compressor at home so I pumped them up. One of the side marker lights did not work.
Thomas HHad issues with my reservation being changed last minute and being sent to pick up a truck an hour away and having to call 3 times to fix issues with the changed reservation. A little more notice would have been helpful. Or trying to compensate for the extra time and money I spent to pick up the truck at a different location than I made the reservation for 2 weeks prior.
Kyrsten PGreat service!!
THOMASPAUL QI requested a 15 ft didn’t have gave me a 20ft and told me was going to give me a discount due to not having the 15ft that didn’t happen. I requested a hand cart and was charged and there was NO hand cart. I was charged over $300 and I am not happy!!!
Elizabeth RI should not have had to disconnect the trailer myself while employees ignored me. There are people with bad backs and are over 65 yrs old.
DOUGLAS RThis was my alternate pick-up location. The closest location to me was not able to obtain the unit that I had reserved, so I was not pleased about that 1 and 1/2 hour timeframe to get the unit. I had given well over a week of notice, but still was not able to be accommodated to my satisfaction. Not the fault of the closer facility.
RANDALLLYNN LI had originally reserved a drop off location near Watertown, NY. I realized this one was much more convenient, and they told me how to change the location.
Gifford LThe gentleman did everything possible to make this a good experience.
CAROLYN N