David B.
Customer did not leave a comment.
Customer Reviews for A Bay Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A Bay Automotive
Elizabeth R.
I requested a 15 ft didn't have gave me a 20ft and told me was going to give me a discount due to not having the 15ft that didn't happen. I requested a hand cart and was charged and there was NO hand cart. I was charged over $300 and I am not happy!!!
DOUGLAS R.
I should not have had to disconnect the trailer myself while employees ignored me. There are people with bad backs and are over 65 yrs old.
RANDALLLYNN L.
This was my alternate pick-up location. The closest location to me was not able to obtain the unit that I had reserved, so I was not pleased about that 1 and 1/2 hour timeframe to get the unit. I had given well over a week of notice, but still was not able to be accommodated to my satisfaction. Not the fault of the closer facility.
Gifford L.
I had originally reserved a drop off location near Watertown, NY. I realized this one was much more convenient, and they told me how to change the location.
CAROLYN N.
The gentleman did everything possible to make this a good experience.
Joanne B.
None
KAREN R.
Superior return service.
DAVID B.
The drop off location worked well for me, they were closed but available space to park the trailer. The procedure to drop off online was confusing the codes did not work for me so I left the trailer and text the location I rented and sent pictures, 2 days later I received a email letting me know the drop was all good.
KIMMARIE S.
Very nice customer service
DALEA M.
Great service
MARISELA S.
The personal was very professional and knowledgeable.
PHILIPANDREW S.
Thank you to Rob and his Team; they are always there to help, to show us the latest on safety and the new rental proceedures! Thank You and thank you for always being a friend! Philip
Kevin C.
Put a Jack on the trailer so it's easier to take off. Everthing else was great
EVA B.
Couldn't print receit
RAUL M.
Pleasant experience. No issues. Would use again.
Marcus P.
Great location and very friendly people! They helped me out before when I had car problems and they were there to assist!! Great location!!
James R.
Easy, Convient for drop off.
William L.
Couldn't get the trailer checked in for 2 days. I had to revisit the location on the 2nd day and only then did they check in the trailer.
Phil S.
Always a great experience. Thanks, Rob, and family for hosting. Keep up the good work!! Thank you!
RICHARD A.
Very easy and I would recommend this location with enthusiasm.
ALan M.
I think u over charged for the 20 ft truck I though it was 29 not 39
John C.
There was no "check out," just drop the key off and good bye. This made me wonder if I might experience a discrepancy in mileage or return condition but there was absolutely no issue once final charge came in and mileage and condition were correct as I had a slight overage. Overall, whole experience was very good, will definitely recommend and use again.
chris W.
the cost was far too expensive
Rachel C.
I felt cheated the second time around. 50+ miles were added to my trip and it took about 3 wks to show up on my Visa as a new charge. Take pictures! Document your trips!
John M.
See above
Renee D.
They were closed. Just dropped off
Michael S.
Heavy cigarette smell when you walk in. Made it difficult to breath if you are in there for any extended period of time. Clothes smelled like smoke and I was only in there for 5min.
Jimi R.
Great team of guys working there, felt very well helped. Thanks guys!
William J.
Use this location on a regular basis and the service is always excellent.
David A.
Have more customer service people on the 1-800 line. I only am allowed 500 minutes of cell phone time per month and using 10 plus minutes to fix a two minute issue (time extension request) is a slight bit on the rather irritating side. Once the customer service ladies got on the phone they were absolutely 5+ star ratable! I can not remember the names of the ladies I spoke with, but both of them were absolutely wonderful on the phone.
Bill J.
We have used this location numerous times and the service is excellent.
chris E.
All expectations were met, I have used U-Haul before and have always been pleased.
Frank M.
Great price, great service
William J.
Owner is a great guy.
BILL D.
Very friendly and helpful!
Michael N.
This was a simple and easy rental. The Guy was polite and through. Thanks Uhaul.
TERESA L.
A Bay Automotive was exceptionally helpful and reliable throughout this experience.
lorenzo P.
Drop off area was clean. Lots of space to park the truck. Great location near the Ontario border
Janet H.
will not recommend uhaul to anyone. Their neglect in not properly following up on a truck delivery required be to rent an additional truck and an extra $500
Robert B.
Actually have the vehicle i reserved a month prior to pickup would be nice
Phil S.
Just want to thank you so very veryuch.
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