Customer Reviews for A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Difficult time picking up the truck, even though it was during the hours of operation (not mobile pick-up). They also didn't provide blankets that were paid for.

Rating:

4.0

Low tire pressure, occasional engine shaking and vibration, and the check engine light was illuminated. I was not fully comfortable using this vehicle. This was a disappointing experience. Roadside assistance messages only said the check engine light shouldn’t be an issue, and for me to add air to the tire.

Rating:

1.0

Pickup was confusing. The truck was full of dirt and smelled like a barn.

Rating:

3.0

Positives - trucks available, once I figured out where the keys were kept it was easy to get the key Negatives - key box was left unlocked from previous user, key box was very difficult to open to return the key, truck was dirty - previous user left trash in the cab

Rating:

3.0

The self pickup process is a nightmare and needs to be fixed. Makes no sense that uhaul needs to call one of my friends. Also I was with my friend who picked up when they called and the agent said he didn't pick up and I would need a new contact. Lost an hour of my day to that.

Rating:

5.0

Good experience overall

Rating:

5.0

I had a satisfying experience. Very accommodating.

Rating:

3.0

I told the lady who attended me that I didn't want moving insurance, she ignored me and charged me anyway. They gave me my money back but I had to repeat to her once again that they shouldn't charge me because I never asked for it.

Rating:

4.0

Easy return

Rating:

4.0

The gal helping out screwed up the contract and priced us the price for 26’ truck instead of for a 20’ truck. She told us the price was the same for a 20’ and a 26’ truck when on the u haul website the 20’ truck was a $100 cheaper. We also found French fries not cleaned under the dashboard.

Rating:

1.0

It was the worst experience renting a truck. I was told to pick up the truck in one location at 7 AM. After being in the phone for almost one hour I finally have to drive to a different location because the renting was not set up in your part. I would like to receive compensation for the waste of time I had and the hustle of going around. People that I was paying had to wait for me to arrive with the truck.

Rating:

5.0

Everything was perfect

Rating:

5.0

Beautiful customer service it was last minute, but excellent customer service.

Rating:

1.0

The location was not the issue. The afterhours pickup procedure was incomprehensible, and even with a U-Haul helper on the phone, my pickup lasted almost an hour. There were two other people picking up at the same time, and they were also stymied--one person had been there for a while before I arrived, and was still there (and alternately furious and despondent) when I left. The other managed to figure it out, they said it took them almost an hour. I would never ever even attempt to use the afterhours pickup again.

Rating:

3.0

After hours pick up with the ap was difficult at best. Truck was clean but seriously beat up. Needs an alignment & front wheel balance yesterday.

Rating:

1.0

So dark, no indication of where Dropbox was

Rating:

4.0

Should have option to drop to other locations

Rating:

3.0

Please post the phone number at the location (or more prominently if it is there) Lady on phone was very nice and helpful! Trucks should be backed in so customers can pull out rather than back out.

Rating:

1.0

Be in the office during regular hours. Don't overcharge customers.

Rating:

5.0

Catherine was absolutely Phenomenal with Her customer service. Give Her a raise and keep Her dealing with the customers.

Rating:

3.0

The items we asked for were not in the truck. The truck was not properly cleaned. Photos were not updated with new scrapes and dents. Truck share stopped working halfway through and then I needed to call for help and wait on hold for 20 minutes. Worst U-Haul experience yet and I’ve used U-Haul at least 5 times without issue

Rating:

5.0

Did self check out so no personnel there.

Rating:

1.0

I spoke with a customer service rep on 8/11 when the rental was returned. My account was charged twice. The accurate amount and I was charged again for another amount. I requesting my account be refunded back $154.19. You charged my account against my knowledge

Rating:

5.0

Great Location. very friendly and they take the hassle out of the process.

Rating:

5.0

The easiest U-Haul experience ever clean lot easy to check out keys and to turn in definitely recommend! (Checked a U-Haul after hours but it was super easy)

Rating:

1.0

When you reserve a vehicle through U-Haul, somewhere on the webpage where the location you are renting from should mention that there is nobody onsite. There were 4 other people trying to figure out how to get there rented vehicles when I showed up. I come to find out you need to download the app, take pictures of everything, then get a code to open the lockbox where your keys are. I was over 45 minutes late to my destination trying to figure this all out, not only because it was my first time, but the app has bugs in it that keep kicking you off the app. This happened to me and I did not receive a 4 digit code for my rental keys. I texted and I called customer service and was on hold for over 25 minutes. I was finally able to communicate my problem with getting the keys and someone was able to help me through text message. Returning the truck was another joke. Taking pictures of everything, which I get, but the app kicked me off 2 times and wouldn’t let me checkout. I hope I did everything right. On top of that you had to remember the key code and your box number to put the keys back into the lockbox. This locations’ drop box was for out of town keys and if you dropped your keys into that box, you would get charged $25 fee for putting them in there. Overall it was a bad experience. I use U-haul occasionally but this location was by far the worst and I will not be going back.

Rating:

1.0

I’m still looking for my refund. I went to two different location and neither location had keys in the lockbox. I sat on hold for over 20 minutes and got nothing accomplished

Rating:

3.0

Waited over an hour to get our truck U haul helped us north rental location

Rating:

5.0

No suggestions- the support at the site was excellent

Rating:

3.0

using the app was not as easy as I expected and a couple of times I had to retake a few pictures. Being the first time I rented using the app, it would have made it much faster easier for me, the client to have a U haul person that works there knows what to do to get me out of there fast. I'm sorry, I like the old way better. I'm sure it is much less expensive than having an employee there during work hours. I'm sure that the next time I rent, it will be faster for me.

Rating:

2.0

The vehicle was not in the correct lot. We were told by the scheduling manager that this location had reps.

Rating:

1.0

Truck ran horrible staff is very nice

Rating:

5.0

Dropoff at 2333 Washington was so easy! I left my Taino necklace in the truck and the employee not only kept it but fixed it when my mom came to pick it up. AMAZING CUSTOMER SERVICE, 10/10 WOULD RECOMMEND!

Rating:

1.0

The time it took to pick up (an hour) and drop off (2 hours) was ridiculous and unacceptable. The Uhaul app crashed when I was 80% complete with return only to not even have that day’s reservation even listed in the app. Chat was slow and phone numbers for assistance gave no reply on a Saturday evening. Very disappointed even though I like using Uhaul for self moves.

Rating:

2.0

I had a terrible pick up experience. It took over an hour to final get vehicle. Uhaul called me the day before and informed mobile pick-up was not completed by the office is Saturday and that the office would be open Sunday and a staff member would be on site due to the issue of mobile checkout not completed by Uhaul on Saturday. There was no one there Sunday morning, it took numerous calls and waiting on hold. Terrible experience.

Rating:

1.0

Two different lock boxes without keys caused me to not get the 17' truck i reserved and the facility has poor lighting and signage

Rating:

4.0

Less technology to rent. Should not have to install an app. The owner /attendant at this facility was very helpful , kudos to her for helping me around the technology

Rating:

3.0

self p/u was unclear on directions / Thanks to the rep on the phone who helped me

Rating:

3.0

Listen , do not have an option for desk/ in person pick up and ultimately not have this available . I have an updated u haul app, I have used uhaul before . I like uhaul . I did not like arriving to a locked location with a piece of paper taped to the door with instructions that did not align with what was on the screen of my updated app - I/e “pick up my truck .” Maybe that wasn’t available because I reserved with an in person pick up . Thank God I checked in early with a license upload , who knows what other hoops I would have had to jump through had I not done that .

Rating:

5.0

It was the fourth of July and another location had accepted my reservation but there was no one there. I transferred my reservation to this location and called then. The most helpful women guided me through the whole process. I am extremely pleased by the help I got here after what could have been a tough situation since I had to move that day! Thank you!!

Rating:

1.0

Make sure that the person is there on time. The location was supposed to open at 8am. I was there 5 mins till 8am. Also the App DIDNT WORK. The person who works there didn't show up until 8:45am. Because of this my movers (hired through Uhaul) couldn't start at the original time of 9am. Because of this they ran past the 3 hours I hired them for and I was charged ANOTHER HOUR. I called Uhaul to file a complaint and waiting for contact from someone to see if some form of reimbursement can be given. Your employee not being at the Uhaul site on time and the app not working (others had issues with the app too) cost me $120.00. Unacceptable and bad business.

Rating:

5.0

The Best U-Haul around !

Rating:

1.0

Checkin process was poor, keys weren’t in the box, it was difficult to get ahold of someone, and the gas tank to the vehicle wasn’t filled up.

Rating:

2.0

Give the lock box code ahead of time so that we don’t waste an hour trying to call and get it.

Rating:

1.0

The keys were not in the lockbox when i showed up. Had to call multiple numbers and wait for an hour for people to show up. The app didnt ask to take pics of the uhaul right away but it was dirty in the front and back and the tank was half empty already. The uhaul itself steering was off. Ive been renting uhaul for the last 8 years but not doing it again, seems like you dont care about the customer experience.

Rating:

5.0

A very kind lady helped me setup truck and called me 7am to help pick up my truck. Wonderful person. I am so sorry I forgot her name. Make sure to keep that kind of person for customers.

Rating:

3.0

I’m 6’4” and the positioning while I drove was too tight and uncomfortable for me. I was unable to adjust the chair further back, and I wish that there was a better, more comfortable way the seat could’ve been adjusted for someone my height.

Rating:

5.0

Fix your damn app. I should not have to spend 45 minutes trying to access the pickup in the app, only to be told to go to the website for it to work. Especially when the instructions for mobile say to use the app. I'm extremely irritated with that process.

Rating:

5.0

Great customer service. When I did not know how to pick up correctly, I called customer service. She’s very kind , patient and helped me a lot to pick up successfully. And also after calling, she sent me a message to show the instructions of the return. The whole experience was very nice and it’s a kind and patient customer service. If I ever need to rent again, I will still select here.

Rating:

1.0

Better app. The whole process was a mess

Rating:

3.0

My rental truck did not have the requested appliance or furniture dolly that was requested and paid for in my bill.

Rating:

2.0

The way this particular site is ran is not well. The app did not work Getting the keys was difficult and it was disappointing that no was actually on site Will not use this particular site again

Rating:

2.0

Truck was presented with an empty tank (no gas) costing a $145.00 to fill the tank before we even got started on our journey. This open issue has not been resolved and this location is very short handed with no time at all to check the truck in or out. Very disappointing and quite surprised that this is how U Haul allows their dealerships to operate.

Rating:

1.0

Nobody was on-site had to do everything over the Phone. Very inconvenient and expensive will not use again

Rating:

5.0

Thank you

Rating:

1.0

Once I was able to confirm that reservation, then got the code for the lock box. I opened the lock box and there was no key for truck. I then spent 30 minutes on the phone trying to get a truck. I ended up getting a larger truck (which was not needed) for the price of original reservation. I finally got a key for a bigger truck that was not in good shape. Overall it took 90 minutes to reserve and get the truck. The location was not well light for after hours use. Not a good experience.

Rating:

1.0

My move was significantly delayed because the key box I was given was left open and had no key in it. I then had to call at least 5 different phone numbers and wait on hold until I could get a representative that could give me a new key box and truck. As a result, the move started much later than expected and took a lot longer because I was no longer able to meet the original schedule, and I was charged for two periods when it was UHaul’s issue that led to the timing. Cabin also smelled awful.

Rating:

5.0

Great customer service by Katherine. Box Lock was a little hard to open, but that’s not a major concern.

Rating:

4.0

The truck smelled bad, almost like cigarettes. The truck was in a different parking lot than what the picture in the app showed so it took twenty minutes to find. The app kept malfunctioning. I would not do mobile pick up again.

Rating:

5.0

I accidentally left one of the packing blankets at my place and returned it to this location. It was left on the keybox in the room where all the other ones were.

Rating:

3.0

Vehicle fuel wasn't full. Inconvenience to back truck out in a small areas. Put in for moving labor didn't realize that it didn't go through until the morning of move. Because everything is on computer it show paid when I put it in.

Rating:

5.0

The main woman at the downers grove location is really nice. Ask all good questions if I need a dolly and was the best move.

Rating:

5.0

Very nice customer service

Rating:

5.0

Easy pickup and drop off, truck was great shape and customer service was wonderful!

Rating:

1.0

The app did not work correctly to pick up or drop off the truck. The process is more complicated than it should be: rather than waiting to get to the location to check in on an app that doesn’t work the code and pick up instructions should be given before. The location should have some lights at night and have a better lock box and locks

Rating:

5.0

Best customer service from a uhaul location ever

Rating:

5.0

Make sure the photo upload feature works to check in & out!

Rating:

5.0

Great thorough customer service. Very quick to respond on Sundays even when they're closed.