Excellent customer service here. Struggled getting the app to work but was able to get on the phone and resolve my issues and pick up my truck
BYRON P
A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Downers Grove, IL 60515
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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1. This drop-off location had no posted open hours and no one was on site at 11:00 on a Saturday morning. 2. UHaul YouTube presentation at https://www.uhaul.com/Tips/Loading/How-To-Return-A-Truck-Using-U-Haul-Self-Return-7028/ mentions taking pictures and using the app to submit and answer questions on equipment performance and damage. However the app does not allow user to do anthing other than verify dropoff location and date & time.
Kennetyh DLocation was confusing; truck wasn’t not swept out and windshield was filthy with bugs, should have been cleaned for driving view. Hand cart and pads as ordered were not in back of truck ready to go.
Joseph NVery indifferent and uninterested. Nor impressed
Jim DNo one on site to accept the truck. I called their number on my contract twice and received a message the number was not in service. I left truck there and the keys in drop box. I think the drop box should be reserved for after hours drop off, not during regular business hours.
Mark L