Difficult time picking up the truck, even though it was during the hours of operation (not mobile pick-up). They also didn't provide blankets that were paid for.
Aleksey L
A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Downers Grove, IL 60515
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Low tire pressure, occasional engine shaking and vibration, and the check engine light was illuminated. I was not fully comfortable using this vehicle. This was a disappointing experience. Roadside assistance messages only said the check engine light shouldn’t be an issue, and for me to add air to the tire.
Jason MPickup was confusing. The truck was full of dirt and smelled like a barn.
Jennifer BPositives - trucks available, once I figured out where the keys were kept it was easy to get the key Negatives - key box was left unlocked from previous user, key box was very difficult to open to return the key, truck was dirty - previous user left trash in the cab
David BThe self pickup process is a nightmare and needs to be fixed. Makes no sense that uhaul needs to call one of my friends. Also I was with my friend who picked up when they called and the agent said he didn't pick up and I would need a new contact. Lost an hour of my day to that.
Paul V