Customer Reviews for A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)

172 reviews

2333 Wisconsin Ave   Downers Grove, IL 60515

(630) 395-7758

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(630) 395-7758

2333 Wisconsin Ave
Downers Grove, IL 60515

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

If i could give negative stars, I would. I was told the truck I ordered wasn't available despite the truck sitting sitting in the parking lot at Fire Towing in Downers Grove, Illinois. Guy behind the window told me it was never checked in so therefore he couldn't check it out to me - cool, not really my problem but i didnt have time to argue I was closing on a new home. Pure incompetence though. Ended up being 45 mins late to my closing. After the closing I went to the other location that they said had the same size truck, thought the day was looking up lol. Load N Go Movers LLC, the movers that I ordered through uhaul , were not on time. I called, he said they were running late. Two hours later, no movers. I call, text, call some more - nothing. Voicemail was full too. All that could go wrong, went wrong. Felt like I was back on active duty PCS'ing with DLA - only difference is that DLA eventually came through and moved me.

James L. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

People working there were not helpful. Texted me after 11pm one night. Promised to send me tutorials, which they didn't do. When I asked for help with things, the people there would give vague answers. It's rude, and they are lazy for not wanting to help customers, and just telling the customers to do everything themselves, and not explaining anything. The website that they kept telling me to use would not work, and they kept telling me to just use the website properly. I've moved several times, and know basic uses on websites and how to navigate them (as well as being a programmer for many years.) I'm not “doing something wrong” when the website does not load anything properly. I had to wait a long time to get the keys due to the staff not wanting to do anything to help get anything into the system. The people at this place are awful. The outside of the building is so decrepit, it looked abandoned. I didn't even feel safe being there. Don't go to this place. Find ANYwhere else.

Chloe P. 
Rating:
3.0

Better rely information

RAVEN T. 
Rating:
4.0

Nothing. Katherine was wonderful and very helpful with the check in and out process.

Kathereen E. 
Rating:
4.0

The truck was satisfactory but I believe I was charged an additional 20 dollars over what I should be charged because you're Uhaul app and the site designed to enable check-in and check-out did not work properly. At both check-in and at check-out the software froze up midway through the process and zipped me to the end of the session locking me out from uploading pictures and info intended to secure the condition of the truck at check-in and check-out. So, Katherine had to finish my check-in the morning after I returned the truck. The app hadn't recognized that I had returned the truck even though it did provide me with the code to return the keys. I would recommend y'all to a friend with a caveot that the app and website might not work for self check-in and check-out. All your personnel were very pleasant.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Ireneusz W. 
Rating:
3.0

Received a truck that had not been cleaned from the prior rental, had a quarter tank of gas and was mechanically in poor shape. Returned it at the same fuel level and still got charged an extra $11.

Kevin B. 
Rating:
4.0

Have an office people can go into instead of all online makes it more difficult to return equipment

darrin P. 
Rating:
5.0

Very easy pickup and dropoff process. Recommended!

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Katherine was unusually kind! I love her good nature ! I'll use their truck & the storage again !

SOO KYUNG P. 
Rating:
5.0

Customer did not leave a comment.

Robin F. 
Rating:
4.0

Wash the truck

MICHAEL G. 
Rating:
3.0

It took time to get used to the app where I had to call custom support. When I asked for a dolly, I paid for it, said there was one available, and there definitely was not one available. They did pay my money back. Luckily my father had a spare one

Bo B. 
Rating:
5.0

I'd definitely recommend downloading the UHAUL app makes the whole process a lot smoother and easier. Excellent service from this location even late on a Saturday they continued working making sure my rental went according to plan. 10/10.

Brock D. 
Rating:
1.0

Customer did not leave a comment.

MONIQUE H. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Marilyn B. 
Rating:
1.0

Instructions for contactless pick up was not clear. Had to call back and forth to get the code. Bad experience

Sandy C. 
Rating:
5.0

Truck was waiting for me when I arrive and everything went smoothly

Walter N. 
Rating:
5.0

Nothing against this site, but I wasted an hour trying to do the check in by phone Nothing but frustration. Even the customer service rep at the phone number posted couldn't help Finally a face to face person quickly got me into truck. Not good

VELINDA S. 
Rating:
4.0

I was charged for a dolly that was not included with the rental and have sought a refund but have not yet received it.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
1.0

Hire new people that know what they're doing and don't laugh at my girlfriend. Such disrespect. Your employees give me the vibe that they are bottom of the barrel and will end up nowhere in life but prison or another uhaul location. Absolutely horrible

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

JARVIS S. 
Rating:
4.0

Truck clean, services go through smoothly, Staffs friendly

Loi T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

elyse D. 
Rating:
2.0

Take a customer care approach

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Made moving less stressful and costly.

John L. 
Rating:
2.0

I purchased a dolly and padding which both was not found.

Thomas E. 
Rating:
3.0

The location was absolutely fine. What was not, was my set up in order to rent the truck. I had to sit for 30 minutes on hold until I could get a hold of someone in customer service. I arrived earlier, but it was still cutting into my rental time. I needed to get in contact with someone because my set up wasn't completed correctly on the U-Haul side. The woman I spoke with mentioned it was something as simple as clicking a button. I will never be using a remote location again because I do not trust set up will be completed and given demand, there could be a long hold line. I wouldn't be opposed to switching to a home depot or lowes as they have more locations.

Jennifer B. 
Rating:
5.0

No complaints, service was excellent

Joe V. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

They were closed when we got there at the reservation pick up time, 10 am. They just handed our driver the keys with no paperwork. They were closed at 3:30 in the afternoon when we dropped it off. There was no way to drop the van off without a contract number, I spend 45 minutes on the phone trying to drop it off. Terrible experience

Todd B. 
Rating:
4.0

Very nice workers, pleasant to do business with!

John H. 
Rating:
4.0

Customer did not leave a comment.

Catherine H. 
Rating:
4.0

They could have been a little more informative about the process, but i will be using them again next week.

Jennifer A. 
Rating:
5.0

This was a flawless rental. Thanks.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Great experience and they were so very accommodating.

Riccardo G. 
Rating:
4.0

Used the cell phone procedure and didn't see your service personnel. All went well and convenient. Thank.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

Rachael E. 
Rating:
5.0

Nothing renting and returning very easy will rent from them again. Location was close called in the morning when they opened and picked up van at 10am same day. Very friendly.

Penny E. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

lisa L. 
Rating:
4.0

Customer did not leave a comment.

Ron J. 
Rating:
3.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

rich B. 
Rating:
5.0

Best rental experience I have had in years.

Stephen G. 
Rating:
3.0

The woman who checked me in for return was very friendly and helpful.

debra M. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
4.0

Everything was good except they charged me $7.50 for a total of driving it only eight miles and I put in $4 dollars of gas.So actually I brought it back with more gas than when I picked it up!!!So Im putting in a above rating otherwise I would give it a higher.

Bill F. 
Rating:
4.0

Customer did not leave a comment.

Robin W. 
Rating:
2.0

My reservation was changed and the truck was not loaded with the equipment I reserved. I was made aware of the location change, but I was not told that I would not get the equipment I requested.

Henry J. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Danette, the woman who took care of us was tremondous!!! She was helpful and patient with our questions and concerns. She is an asset to your company!!! She made our experience wonderful!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

eunyce O. 
Rating:
5.0

Customer did not leave a comment.

Suzanne Z. 
Rating:
5.0

Customer did not leave a comment.

Yunan K. 
Rating:
1.0

Worse experience ever. My fault for not taking a picture of my mileage use before and after but I truly believe I was billed AT LEAST an extra 40 miles. I will never use U-Haul ever again.

Ashley T. 
Rating:
2.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Modesto I. 
Rating:
5.0

I have booked a rental in my area which was Bloomingdale IL, but instead uhaul gave me a pickup location which was almost 13 miles away from my location. I ended paying extra money for the miles i put on the truck in order to pick up and drop off rental from uhaul location.

hyder F. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
1.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Marking where to park a truck would be most helpful. Not identifying herself and she come over to tell me to move the truck, because its not their spot.

KIM D. 
Rating:
5.0

Your pick up locations should be open past 5 pm.

Taurin L. 
Rating:
1.0

Good lord this location is terrible. I walked in and the woman running the lobby is on her personal phone with a call. The guy doing most of the hard labor outside came in twice to do her work for her. She was slow and copped an attitude with the people who called in on the business phone. Terrible. So terrible. Never again will I use U-Haul because of this location.

Jessen S. 
Rating:
3.0

Customer did not leave a comment.

jake P. 
Rating:
4.0

The rental process was quick, easy and straightforward. Returning was a breeze too. The folks working there were pleasant and friendly, however the office interior could use some freshening up and improved exterior Uhaul signage for ease in finding the office location.

Amy W. 
Rating:
3.0

I received no indication that my truck was to be picked up at a different location . They didn't have a 15 footer at the requested location and the one I went to so I had to manage with a 10 footer. Made for multiple trips.. huge pain. Contact your customers with a text, call, or email to let them know where specifically to pick up their truck!

Ethan L. 
Rating:
2.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
4.0

The online process is a little cumbersome to figure out, but probably gets easier over time. The lighting was very poor for dropping off a truck at night. I did not feel safe.

Jen H. 
Rating:
3.0

The lights did not work on the truck, only the high beams would turn on.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

Clean your trucks. This is not the only time or location that I got in the vehicle and it was dirty to the point I didn't want to touch anything. Even the back wasn't swept regardless of the 25 dollar fee sign.

CRAIG V. 
Rating:
2.0

Not happy with being charged 40.00 for a full day being an hour late with the truck. Especially with what I dealt with on pick up.

Bradley H. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
4.0

Very nice people. Very easy process. Would definitely recommend and use again.

Kathryn M. 
Rating:
1.0

Absolutely the worst rental truck I have ever experienced. 114,000 miles. This truck was UNSAFE and needs to be taken out of service. On the highway any speed above 45 sent the truck into a rattle and shake that jarred the bones. The truck floated all over the road. The breaks squealed and the truck was dirty. In addition the latch got jammed when in the up position and took over an hour to fix. The worst rental experience ever. Needless to say I will not be using your company again.

Stanley G. 
Rating:
1.0

This location did not have a credit card swiper & therefore had technical difficulties processing our transaction via U-Haul. It was a long wait while Dinette processed our transaction.

KYLE B. 
Rating:
3.0

Staff was great. I'll be back

Chris U. 
Rating:
4.0

The cab area could have been cleaner but it was ok. The stirage area was good.

Thomas P. 
Rating:
2.0

It took 35 minutes to check out for paperwork. Computer could not accept credit card. Customer's time is worth something more than waiting for paperwork. This should be like going through grocery checkout line since reserved the truck a month ago.

TOM W. 
Rating:
5.0

Great experience, would definitely rent from this location again!

Karen Z. 
Rating:
5.0

Customer did not leave a comment.

Sydney S. 
Rating:
4.0

It would be nice to know the cost for excess mileage prior to making the reservation.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

albert F. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
No reviews have been submitted for this location.

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