Customer Reviews for A Citizen Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Citizen Storage

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Chris T. on

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The person got my receipt, but was cold, not welcoming and demonstrated limited communication skills (or willingness). Definitely not an inviting or comfortable environment!

Kelly T. on

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I had no issues everyone was nice

CHANISHA W. on

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Customer did not leave a comment.

Cynthia S. on

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the guy who ran the place seem to have some kind of issues, whether it was anxiety, maybe he was a germaphobe or something. I don't know, but it sure made for a bad experience.

Cristina D. on

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Customer did not leave a comment.

Ravi B. on

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Kingia R. on

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Need more customer service performance. Need to check in vechiles more efficient .. Rented on first returned on 2nd early am hours got back to me only after calling a whole day an some hours later an wmail from uhaul it self

Christopher H. on

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The pay system I paid for my uhaul Friday the amount of 56 dollars came out my account, the told me the rest of it will come out , Sunday the amount of 80 dollars came out of my acct if I’m not mistaken don’t u just take the rest of the amount out I own an not the hole 80 , this is some bull shit

Doris B. on

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It's good for the space it has. Very nice person.

Merri P. on

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Keep up the great work

Michael H. on

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Customer did not leave a comment.

Michael W. on

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Rude!!!!!!! Just horrible service.

Deborah B. on

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They don't start renting Uhaul equipment until 10am, no matter what time you reserve it for.

Dorna W. on

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Customer did not leave a comment.

john H. on

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CHRIS H. on

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Lower prices

Stefanie W. on

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Customer did not leave a comment.

Natasha G. on

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Great customer service and awesome price.

Lorenzo B. on

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I reserved a 20ft truck with an appliance dolly. Upon arrival to pick up the truck and equipment I was told there wasn't an appliance dolly available...would have been nice if I would have known that before reserving at that location. The dolly made up half of the job which would be impossible without that type of dolly. So I had to rent the appliance dolly from another UHaul location.

Gabriella D. on

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Customer did not leave a comment.

Linda A. on

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Excellent customer service. Equipment was clean and ready to go.

Jackie M. on

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Customer did not leave a comment.

Michael S. on

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The gas tank should always be full. I know this will require extra work. Someone should be responsible for filling the tanks for the next customer if the tank is not full when returned. This is my only complaint in an otherwise excellent rental experience.

Deltrinisha R. on

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Customer did not leave a comment.

Lynn W. on

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stole my money, charge for gas they say I didnt put in. LIARS refused to check truck went i retured it. NO CUSTOMERS were there. No receipt. NOW THREE DAYS LATER, AFTER MANY CALLS STILL NO REFUND. SMH openning a case with the better business bureau. this isnt right after looking at the reviews, i wish i checked reviews first. Also calling congress, if this is what is allowed, vote for someone else. by: MAD AS HELL

Yashica W. on

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More transparency. I didn't get a receipt until the next day. I wasn't aware of the $100 charge on my account. The inspection did not take place before or afterwards. I was told to take pics so I can dispute charges later. I'm used to doing inspection with a uhaul rep and always knowing my charges and also being given the option of cash payment upon return and have immediate receipt. Still waiting on adjustments to my account. If I wasn't a person that was financially stable this would've really caused me harm. I suggest working on more transparency versus warning people to take pics in case you have an issue with what we are going to give back to you. I've just never seen anything like this before. I've rented uhaul several times and have never had this to happen. I have another office to pack up next month, I'm happy to say I will rent with uhaul again but only at my usual side of town. Never ever ever again with this location.

Latoya W. on

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Wonderful customer service, the office attendant is very courteous and kind . I appreciate the fast and efficient service I recieved today at A citizens storage I don’t remember the representatives name but she is Golden.

Valencia A. on

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There customer service for this location being on time is poor, they are in need of help I tried to be understand I arrived first, then another person, then the employee that did not have keys, then another, another, he served all these people because he said vehicle had not been checked in. Also we had disagreement on the gas mileage, but I always take pictures. The owner told me he would not agree with me on it unless I had a picture which he was right there with me, ok so I took a picture. He tried to put a higher gas mileage, but the system kicked it out and said empty. I also didn't notice that he had put in a different time for pickup, he put 11:01am when it was really 11:50am which would have my drop off time after the business closed which I did tell him before I left, drop off would be after 4:50pm. Which would have made it all day as originally computer calculated. I took before and after pictures of the vehicle not clean and me cleaning it up. And it was very strong of smoke smell he told me too keep the windows down, which was hard since it was very cold that day. My friend had an asthma attack from the smoke left behind. Previous person did not heed the clear no smoking sign.!!

Latash H. on

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Customer did not leave a comment.

Jennifer C. on

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Asheley W. on

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Make sure that the facility is open before scheduling a pick up time

SHERION R. on

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Customer did not leave a comment.

JEWEL D. on

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Customer did not leave a comment.