Customer did not leave a comment.
THOMAS K
Customer Reviews for A La Fiesta Party Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of
Eric JReceived the truck on empty, the contract showed 1/3 tank.
Rick SThe equipment I ordered for my move was not inside the Uhaul and I had to go out and get the additional equipment I needed for my move. However I was credited back for equipment charges.
Martina CAmazing customer service and a great van!
VICTORIA VWent in and rented a dolly for my fridge . Quick in n out
DANIEL YN/A
Crystal TFast and friendly service. Exactly how you want the service to be.
Charles KDidn’t have any interaction with this drop off because we dropped off at 5:30 am.
Lauren WThe gas was below the contract level and the AC did not work.
Ryan LGreeted at the door by friendly staff, dropped off the keys and was on my way. Very easy check out process.
robert bWe had reserved a 15 foot U-Haul at another location but the night before U-Haul transferred our reservation to this location which was further away, but what we reserved wasn’t available. We arrived at 8:30am but there was no one at the store. We found out this location was an online check in location only, which was terrible because the app was not working. As we were panicking at 930am two ladies arrived and were able to give us the U-Haul truck. It was 66 degrees and sprinkling out. The ladies were very kind to rescue us from the app. We drove the Uhaul home where hired helpers packed the truck and we left to North California. We discovered that the Air Conditioner did not work, and as we made our way across the state it got hotter and hotter. Heat rolled out of the engine into the cabin. We stopped frequently for ice water. It was an awful drive but we didn’t want our items to be damaged by the heat and kept pushing. We called to complain and U-Haul refunded us $150. Ok. Fine. I hope they don’t allow anyone else to go through this. I have had way better experiences moving and was expecting more, but am grateful we made it without further issues.
ODSIN MAgain everything went smoothly - Thanks
andrew gFuel intake had the wrong kind of gas cap. This gasoline to spill out of the truck if you filled it. This cost us time and money on the trip. Other than that, really nice folks to rent from. Just be sure they & you double check the truck before you drive off in it.
Tim BI had to pay extra for a dolly and anything else. I wasn't told that this size of truck did not have a lift. I had to may mileage ahead of time so I'm hoping to get a refund soon. I will need another truck next weekend. What would be a better location to get one in the 91321 area code? Thank you
veronica wThis location was NOT chosen by me. We chose the one on Sierra Hwy by Princessa as it was just around the corner from our home so we could get a ride and get there easily. Without notice until day of pickup, we were transferred to Newhall location which was further away and did NOT even have truck in stock. (Sierra Hwy had 30 trucks.) When I went to the new Newhall location, they were closed and not answering their phone and messages were full. Eventually they answered and even picked me up as I had lost my ride when I was taken there the first time when they were closed. They were nice and pick up went well once they were there.
John MI can not think of anything that needs reforming. Representative has excellent customer service, elaborately explained protocol, delivery very kind but firm. Thank you.
Lakesha MGet a new employee
Jeffrey KVan
Sebastian GRepresentative was very helpful.
Bernadette CNo parking space for big truck
Dmitrii KFriendly service
Jesse DExcellent customer service! Super personable and friendly!
EUGENE CThe lady was surprised that they rented a U-haul in a bad condition.
BENJAMIN CCheck in was easy. The lady that helped me was friendly and professional. The truck was clean and the a/c worked like a charm! I would rent from this location again.
Juan ZLa Fiesta Store clerk just happened to come into work Saturday, lucky me because online order went to other location. She called owner and changed locations so we got another truck and we’re only an hour late. Returning truck same day after store was closed was a hassle and I was overcharged for truck for some reason but at least I know better never to rent at La Fiesta store location.
Gayle WI didn’t realize this Uhaul was right across the street from where I live, so it was very convenient, clean, almost new van, good on gas etc. Staff was very friendly and accommodating.
Tamara SI love the customer service and very professional
fernanda vSuper dirty U-Haul, it was super cold and the heater wasn’t working. The back latch kept getting stuck and I usually have a great experience with u guys, other than that this time was a little frustrating.
Mario BI only have one complaint. When I called for pricing they said 19.95. That really isn't the price for what I wanted and I wanted to hear the price.
wendy pThere was no oil in truck - the sensor was buzzing when I left the lot.
Paul LThe overall experience was easy and as pleasant as it could be! Thank you!
DIANE RBernice was very helpful setting me up and checking me out. Thank you so much for the great experience.
Stacie FGreat service. No scam with the billing. Helpful and friendly check-in.
Aditya Gkeep the good work
Noe ZCouldn’t access vehicle remotely. Charged for gas even though I filled up to indicated line
Esteban SShe was out there before I could get out of the the truck. Did check on the truck and sent my receipt and I was gone. Amazing!
melinda bThis is a happy place!
JESUS MGreat service. Easy to start and finish.
wilfredo MU- Haul wasnt clean on the drivers door and I was told upon arrival that the previous customer lost the keys and the new key required a special way of starting the U- Haul.
Elizabeth YNothing. The process was very easy. The lady that helped us was super helpful and sweet.
mark fI set the van up by calling the site. when i arrived the business was closed on a Sunday. If the owner had not happened by I would not have gotten my van. Work on this !!! OH and the owner was very helpfull.
Roy BAll went great!!
Kevin RGreat customer service and assistance!
Brian HDrop off person was rude and short with me
Steve AToo many conflicts with Office Personnel. I signed up Online only to be drilled by Employee on what I did or did not want, I had already signed up for Insurance etc but she kept asking all those questions again and again...
LEW RNo big deal. But the van needed washed. I washed it for you guys so it’s clean for the next guy. Lol Other than that a great Chevy express van.
Brian GBe able to give proper information to a customer about picking up a vehicle during non- business hours. The whole process of reserving the truck and car trailer was miserable. I was disconnected from 7 different employees while trying to get information how to retrieve the key from the locked truck.
graham bThe location was closed when we arrived, despite us having a scheduled pick up. It took30 minutes for someone to show up.
Reza RI understood that I had to fill the tank when I brought it back otherwise I would be charged $9 plus per gallon. I spent $74 to fill the tank before I returned the vehicle but I only drove 19 miles so the cost was really a surprise. I'm going to find another option next time besides UHaul because the price seemed ok but then adding $74 to fill the tank made the cost way too much.
Deja MI was irritated that I was notified by UHaul that the 20' truck I had reserved was not available the night before I was to pick it up. I had to travel to this location to pick up a 10' truck which caused me to get behind on my move and necessitated multiple trips where the 20' truck would have required less trips.
Paul DThe service took too long and they were change my original price that was asked. It was increased. Total ripped off
Carlo BNo issues, everything was smooth.
manny s