Customer Reviews for A Payless Mini Storage
(U-Haul Neighborhood Dealer)

167 reviews

2400 E Basin Ave Ste 2   Pahrump, NV 89060

(775) 751-5165

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(775) 751-5165

2400 E Basin Ave Ste 2
Pahrump, NV 89060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
3.0

Truck sucked! I think it was ridiculous knowing we were headed to Vegas with a quarter tank of gas.

Lee M. 
Rating:
5.0

Everything was perfect, except the cab had a funky smell when I got it.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Becky G. 
Rating:
5.0

Keep doing what your doing your awesome

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

FREE RENTAL TRUCK FOR A YEAR!

Jerome P. 
Rating:
4.0

It was available when needex

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

GERALD DUANE S. 
Rating:
5.0

Long distance truck should have a sleeper in them. Or give the person locations where to stay that's takes 26 foot trucks with trailers. We had to sleep in the truck 2 times because of this reason.

KATHLEEN ANN B. 
Rating:
1.0

The truck had a transmission failure, was towed from my destination and I had to wait 2 hrs for a response.. then I was charged TWICE! I'm trying to get my money returned! Unbelievable!

LORI S. 
Rating:
5.0

Excellent customer service. Fast in and fast out.

William M. 
Rating:
4.0

Unfortunately it is really stressful, not only having to move, but to wait 48 hours to be SURE you will have a truck available at the location when you reserve 2 weeks in advance. Then if it wasn't available I was told I would have to drive 70 miles to go get it! Uhaul should take care of that for the customer!!!

GAIL ANN M. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JOHN J M. 
Rating:
4.0

Originally booked a reservation of 5x8 Trailer in a specific location in Las Vegas area. When I got there, the crew tried to scramble available 5x8 within the area. I was notified that the nearest 5x8 was in another town which was 1.5hr drive from my location. They gave me $50 discount. Overall it was a bit stressful but the crew from Nevada did their best to accommodate me. The available trailer issue was the signal lights not working. Due to crunch time and worried about further delays, I accepted the offer. It was a challenging day for me and the crew. But overall i got to relocate with minor issues

RAY ANTHONY JUNI F. 
Rating:
5.0

Really nothing the lady that did my paper work was very nice, I would tell anyone that I know that was moving to see her.

PETER DAVID R. 
Rating:
4.0

Customer did not leave a comment.

JAMES LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
2.0

Went to U-Haul in Armagusa, Nevada. to get a car dolly(Front wheel carrier) and was told that it's not recommended and they wouldn't rent me one. Was told I had to go to Pahrump, Nevada. to get a trailer(40 miles further than I wished to go( extra gas and time, which I was short of). When I went to Pahrump and was told that my pickup (2001 GMC 1500 with Heavy Duty towing package) and a large V8 that it wouldn't pull the trailer with our vehicle (2003 Jeep Liberty) and that I was totally responsible for anything that happened to my pickup or trailer. I'm very disappointed with the whole issue. On my trip back to pick up our Jeep, I saw and talked to other owners of Jeep Liberty's (2) and was told they have been traveling all over the country with car dolly's without any problems, I had to pay more for gas to use the trailer and it really pur my in a financial hole. I won't rent from U-Haul in the future and I won't recommend anyone to rent from U-Haul.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

DONALD E M. 
Rating:
5.0

Customer did not leave a comment.

ALLISON ANNE P. 
Rating:
5.0

Dave and staff were patient with my many changes in plans. They responded to calls and assured me when I was getting nervous. I was very appreciative of their handling of my truck and auto hauler.

PATRICIA LEE V. 
Rating:
5.0

Customer did not leave a comment.

Phyllis V. 
Rating:
4.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

The pick up was easy and the guy was very friendly and helpful

KERRY LEE F. 
Rating:
5.0

Maintain trucks better. Don't let them break down. If you confirm you have a truck for us you better have one and not deliver at the last minute.

STEVEN KIM R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP JUSTIN C. 
Rating:
3.0

Too hot in truck. Driving 1,600 miles my right leg got little burned. Engine cover heat got leaking Seriously it really hurt. Could cause me accident. It's locate by gas peddle. I wasn't happy with truck but I made it to home. I feel just like my leg go in oven. So I wear two jeans to try keep heat out of my foot and leg.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Nothing everything was great

JOSE EDUARDO V. 
Rating:
5.0

The Pahrump location was great. However, I got multiple calls from a Las Vegas location trying to get me to pick up the trailer from them and it wasn't even the equipment I was renting. They were trying to tell me that the Pahrump location didn't have an enclosed and they (the Las Vegas location) would give me an open trailer. I went to the Pahrump location to verify the rental and they had to call the Vegas location and tell them they had what I needed. This was VERY annoying. Justin at the Pahrump location had it all handled and Las Vegas needed to stay out of it. I felt like Las Vegas was trying to steal the rental from Pahrump. That is not an acceptable business practice.

LILLIAN RUTH B. 
Rating:
4.0

Better variety of trucks or vans.

DARRELL ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS CLIFFORD C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Good people

DARVIN PETER W. 
Rating:
3.0

Cab of truck was clean, but the box needed to be swept out. Windshield washer did not function. Was charged for hand truck when one was included. Overall felt disgruntled by the experience. I

David U. 
Rating:
5.0

Courteous people.

DORIS B. 
Rating:
5.0

Customer did not leave a comment.

PAUL ARNOLD C. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABET L. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN JEAN E. 
Rating:
4.0

Was. Great

WILLIAM TAYLOR G. 
Rating:
5.0

The Customer Service was beyond belief! I have never experienced anything better. Thank You!

KATHY JEAN R. 
Rating:
5.0

Customer did not leave a comment.

MEGAN ST CLAIRE H. 
Rating:
4.0

Customer did not leave a comment.

MARY CATHERINE B. 
Rating:
3.0

They need a yard guy cuz when there's a line. the person helping has to stop and get equipment for customer before they help next per6in line.. had to about 45 minutes before I got waited on.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Derek T. 
Rating:
5.0

Customer did not leave a comment.

Lonnie D. 
Rating:
5.0

Rhonda was awesome. Very professional. I will recommend this location

DOUGLAS KELLY D. 
Rating:
5.0

Customer did not leave a comment.

ANDREA CELESTE R. 
Rating:
5.0

Customer did not leave a comment.

LEONARD KEITH P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ARVID J. 
Rating:
5.0

Absolutlu Awesome customer service!!!

Eric F. 
Rating:
5.0

The gentleman that answered the phone and worked the desk was outstanding and friendly!

MICHAEL STEVEN P. 
Rating:
1.0

You charged me for an extra day. I walked into the office at 10am and specifically told the agent that i needed it from 4pm to 4pm the next day. You started the rental the moment you charged my card. This is not right.

JOSEPH V. 
Rating:
5.0

Can't recall ever having anything but a good experience with renting Uhaul. But there is something even more welcoming to these smaller, out of the way places. Very relaxed and extra helpful.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Have the equipment ordered available or be willing to transfer it from another location even if it's 60 miles away

WILLIAM CARTER C. 
Rating:
5.0

Customer did not leave a comment.

GREGG ELLIOTT P. 
Rating:
5.0

Customer did not leave a comment.

EVERETT L B. 
Rating:
5.0

Nothing. They do very well

KEVIN BERT C. 
Rating:
5.0

The people we worked with were absolutely very kind and worked with us in every respect.

DONNA MARIE H. 
Rating:
5.0

The team at Payless Mini Storage were very helpful and courteous.

Steven W. 
Rating:
5.0

Absolutely the best service I ever had. Super friendly and helpful.

DENNIS CLIFFORD C. 
Rating:
5.0

We could not get the enclosed trailer we wanted, but the open trailer worked out ok. Glad we worked with you.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

JAMES WALTER G. 
Rating:
5.0

Customer did not leave a comment.

RAINIE AMANDA M. 
Rating:
5.0

Always friendly and helpful

NORMAN EDWARD B. 
Rating:
1.0

Have the vehicle there when you say it will be there

MARK W. 
Rating:
5.0

Customer did not leave a comment.

RAINIE AMANDA M. 
Rating:
5.0

What a great experience from the first phone call to dropping the truck off. Outstanding!

JULIA W. 
Rating:
5.0

Everything was wonderful. Thanks for being open on a Sunday, on a holiday. Was great 👍. My family and friends loved it and well. Again thank you. Jt

JEANETTE MARIE T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

Tanysha E. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Will use this location again. Very pleased and very professional

SHARON FAYE S. 
Rating:
5.0

The only thing you can improve is putting up 10 stars not 5 I give y'all 10! And thank you very much very appreciated

CHAD KEKOA M. 
Rating:
4.0

We were told if we brought the trailer back earlier we would get some reimbursements? We took it back today and they knew nothing at all at Olson's oil company in Fergus Falls, Mn. What do we need to do since it wasn't due back until Thursday and its only Tuesday?

DARCEY B. 
Rating:
1.0

Crazy far away

TIMOTHY D. 
Rating:
4.0

I rented for 7 days,had it returned in 3 days,didn't receive any refund.That's not right

DAVID KERRY S. 
Rating:
5.0

Awesome customer service! David was super nice on the phone and in person! I will definitely use them next time I need any item from u-haul and will recommend my friends! Thank you!

LAURIE ANNETTE J. 
Rating:
5.0

Fast, Easy and Affordable. Great place to get a storage unit and rent a truck for your move. Very satisfied with the customer service I was provided with. Will be coming back for sure on my next move

JORGROEL SAN JUA C. 
Rating:
5.0

This is the kind of place where you don't mind waiting in line. Fantastic people, very interesting office, best place with the best folks. Choose this location if you want to be treated right!

Brian D. 
Rating:
5.0

No complaints. Friendly staff. Pleasant experience. Thank you

FREDDIE JOHAN B. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Nothing, the team at this Uhauil is the best I have been to. Thank you for the excellent customer service Pahrump NV Uhaul.

Heather W. 
Rating:
5.0

Great service.

SHERI DEANNE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY ANNE P. 
Rating:
5.0

Customer did not leave a comment.

ERIC BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

NITENDRA SATYA P. 
Rating:
5.0

I've rented from them twice and they're customer service bis excellent at least ft or me!!! Very pleased!! Thank you all at UHAUL!!!!

CAROLYN S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top