Everything went wellCharity G.
Customer Reviews for A Perfect Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Roderick C.
Customer did not leave a comment.Jean G.
Dollies and Hand Truck I ordered were not on the truck. Fortunately, I didn't complete the online checkout and the location was able to adjust my bill for the error before I was charged. Cindy was very helpful.Sandra R.
Customer did not leave a comment.Jeffrey H.
Very easy to work with and a clean truck. I was charged for 2 gallons of fuel when I really think it was at 7/8 when I returned it, I did gas up just prior. However, it's not worth arguing about $8. Thank you!Clay W.
office was not open at my scheduled pick up time. Even after person showed up, she did not let me in for another 15 minutes.Trent B.
Customer did not leave a comment.Cory L.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Maria C.
Customer did not leave a comment.Adam D.
Glenda was very helpful and so nice.Kelsey S.
Better communication for drop off locations after hours.RICHARD BYRON H.
The lady met me outside, accepted the keys, asked me the applicable questions, and I left.Chad B.
Don't ever let Glenda go!! She is not only professional, but personable with everyone.LINDA H.
Staff was the best. Always willing to help.PATRICIA B. C. | Overall Experience
Nothing customer service was awesome and very helpful. Will definitely use againEddie M.
Oil level was min 3 qts lowKelvin I.
This is now the 2nd time I have rented a U-Haul truck from this location, and both times the staff was very customer friendly and very good at their jobs. Both times I had a good experience there with no issues or "Surprise Charges" to worry about. I would fully recommend this rental location to anyone I know needing to rent a truck to move.Kelly S.
Cindy and the young man were so wonderfully helpful!! Sorry I forgot your name. Phenomenal service!!!Peter S.
The cab had mud on the driver's side and steering wheel. Otherwise, everything else was fine.Jeannie G.
Have your staff escort their clients to the vehicle they should take rather them blaming their clients for taking the wrong vehicle but the key fit the truck I took. The vehicle was not maintained mechanically, the muffler was so load with the windows and A/C on we couldhear each other. The site is in VERY poor condition and they had no blankets, dollies or tie available. We will never rent from this location.NANCY M.
The lady who works there was very niceMichelle D.
Cindy was awesome to deal with. Truck was clean and fueled up. Not a single issue with this transaction.CHERYL R.
Customer did not leave a comment.Kevin N. | Overall Experience
Customer did not leave a comment.Norman E.
very good servicehernan B.
The ladies at A Perfect are great! Absolutely no complaints with them. U-Haul's app that's another story!!! Slow can't get it to load sometimes the camera function for check in terrible! Can't take a picture of the odometer reading. Have an iPhone 13 pro should be able to get a picture. When I first started using the app I didn't have to put my credit card in every time now I do.Joel B.
Customer did not leave a comment.Bridget D.
Customer did not leave a comment.Marc M.
Excellent service, would highly recommendColin G.
Customer did not leave a comment.Chris Z.
Staff were extremely helpful and friendlyBRIAN N. | Overall Experience
U-Haul renters beware!!! I rented a truck from another state and turned it in at this location. The truck was in better condition than when I rented it. It was rented with 3/4 tank of gas and I even returned it with a full tank. When I received the confirmation email that I had turned the truck in, I noticed a cleaning charge for 25.00. I called and was told the truck was filthy and needed cleaned. I then called U-haul (main number) and they looked at the cleaning charge on the invoice and said it seemed â€œstrangeâ€ because the dealer is supposed to upload photos of anything that needs cleaned and no photos were uploaded. The UHaul operator put me on hold and called the dealer (a perfect storage-Taylors, SC). The UHaul operator said the lady at a perfect storage told her the truck was full of gravel and white pebbles. I'm attaching a photo of the truck just before I turned it in. I looks clean to me! Picture is on review at â€œa perfect storageâ€ website and on google review. Can't upload pic to this site.Robert S.
Customer did not leave a comment.JEFF A.
Customer did not leave a comment.RONALD Z.
No need to improve.Kenneth S.
Customer did not leave a comment.David R.
Lock box is confusing. Tried pushing the button on top and it didn't work. Agent was very helpful and showed me that you turn the outside of the key cylinder. Thought that part was decorative. Should be explained.David L.
Customer did not leave a comment.Luke D.
Keep being yourselves!!Zachary S.
Customer did not leave a comment.HARVEY M.
Customer did not leave a comment.Holly R.
Cindy & Glenda were wonderful to work with. Very Helpful Thank you!RONALD Z.
The woman at front desk was not friendly at all. Also she called me 24 hots before I was suppose to drop the truck off to tell me she had another reservation on the truck. Which I felt was unnecessary.Collette W.
Always excellent at this locationJamie F.
Cindi was SO kind and helpful. Working with her was a pleasure!jOSHUA G.
Everything was great from start to finish. The ladies in the office were so wonderful and went out of their way to help. No complaints my experience was wonderfulCYNTHIA T.
Very friendly and makes you feel welcomeWILLIAM H. | Overall Experience
Get some new equipment, maintain it and clean it. I drove 400 miles in a wore out piece of crap that stinks like cigarettes and got horrible fuel mileage. NEVER AGAIN!John M.
The woman at the desk was professional, helpful and friendly. It was on the whole an enjoyable experiencePerry D.
Location a bit out of the way. Equipment return procedure somewhat confusing for a first time renter at this location.Normand S.
Staff was greatWILLIAM H. | Overall Experience
I rented a U-Haul online on 2/22/22 to be picked up at 1200 W Blue Ridge Dr., Greenville SC 29611 at 1:30. We arrived to that location at 1:20pm and were told I was emailed with a change of pickup on 2/24/22 however I NEVER received an email about this.NOR a phone call. This made us late to meet the movers, tacking on almost 30 extra minutes of the moving charge. The truck was fine although my son said it sounded like it was going to "blow up". Extremely disappointed in how this change was handled and not being notified -- I have checked both my home email and work email and never received an email. A simple phone call would have been appreciated to ensure I was aware of this change. I specifically chose the U-Haul place closest to my son's house and less mileage than the Taylors area. I would have never picked the Taylors area because it was out of the way and again made us LATE to meet the movers. Very disappointing to say the least. Hopefully I won't have to rent from U-Haul again since this is the way my online reservation was handled and with NO apologies whatsoever by either the Blue Ridge Drive location OR the Taylors location.BENJAMIN G.
The manager at this location is very knowledgeable and helpful. Not only did I get the truck and equipment that I needed, but I also felt like they cared about my experience with them. I would recommend them to anyone.NOAH W.
Customer did not leave a comment.Corey A.
Customer did not leave a comment.William S. | Overall Experience
It was a little concerning that you use the cell phone to access. Someone who knows your phone number could come in, maybe not enter your storage but..... Maybe you could add just one number to it. Just a suggestionVIRGINIA H. | Overall Experience
Great facility awesome customer service. I definitely would use them again.MARK R. | Overall Experience
Customer did not leave a comment.JOHN R.
Great ladies there. Gonna miss them!JOHN R. | Overall Experience
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Charles R.
The vehicle was so old, and was Not a smooth ride.Aleah B.
Customer did not leave a comment.madelyn L.
Customer did not leave a comment.Gary M.
I'm spite of two previous mishaps of being passed around and skipped over reservation wise my experience was awesome at this site.JOHN S.
Needs to have dedicated signs to know where to park the trucks. Needs more lighting seems sketchy when returning the truck after hours.Richard C.
Make all other U Haul sites come up to the standard of this one. The lady here is so helpful and so friendly.THOMAS L.
Customer did not leave a comment.CRAIG M.
Customer did not leave a comment.RYAN P.
The team leading A Perfect Storage are amazing. Great communication and always ready to help. We had a great experience using them. I would highly recommend.Grant E. | Overall Experience
Impossible to improve perfection from the start to completion...my experience was superb and superior. Glenda was so kind after I realized that I left my jackets in the truck. Your employees need a raise or at least a nice Christmas bonus Dr Ron DeGarmoRONALD D.
Customer did not leave a comment.michelle P.
Customer did not leave a comment.AALIYAH B.
Customer did not leave a comment.TRACY B.
The staff member was so courteous, and friendly. Facility was clean, easy location to get in and out of. We have rented uhauls before and this location, by far was the best one we have ever rented from.PAMELA P.
I am very happy with the service I received during my 3 1/2years with A Perfect Storage in Taylors, SC. Both Cindy and Glenda are very welcoming and helpful to their clients. I could not have had a better and more pleasant experience. Thank you for all your assistance.PAULA M K. | Overall Experience
Cannot think of anything. The check in was a breeze...so simple. These people are real professionals.Barbra L.
Customer did not leave a comment.Tammela D.
Gave me an truck with an bad tire and wasn't clean in the back.PHILLIP J.
The business A Perfect Storage is a good business and not an issue. I was not happy with U haul changing the location which increased my millage use by 40 miles which was a huge inconvence and cost me an extra $40.00 .Anna O.
Customer did not leave a comment.Dawn P.
Just hand trucks with straps to lock inDALE E.
Glenda was awesome and helped me on every step!PHYLLIS L H. | Overall Experience
Great serviceSEAN B.
Customer did not leave a comment.PHYLLIS H.
Customer did not leave a comment.VLADIMIR K.
Perfect storage employees are very knowledgeable very congenial and the equipment is always clean and ready to go no problemsPAUL Y.
Nothing,Cindy was top notch with customer service!JAMES M.
Customer did not leave a comment.KELLY S.
Customer did not leave a comment.James M.
We definitely recommend using A Perfect Storage, Tanner Rd location for your truck rental needs. We chose this location, even though it was further away, because of its reviews and the poor reviews of those close to us. Cindy T helped us when we arrived. She was courteous, kind, and professional. She gave us great service with a smile. When we arrived, she advised us that our 15 or 16 foot truck was not available as the ac stopped working. She upgraded us to the 20 foot at no extra charge as she said the truck unavailability was their fault. We appreciated her looking out for the customer and making sure we had as comfortable experience as possible, especially with the heat index this week. Go to A Perfect Storage in Taylors for your Uhaul truck rental needs - you will not be sorry.Howard T.
Truck had been smoked in prior to me getting it. Had ashes in ash tray. Truck had no AC that would blow through vents. Only cool air blew out through the defrost vents causing the windshield to fog up. I had to run windshield wipers to see. Very uncomfortable experience given a 93 degree day.William H.
Customer did not leave a comment.David Y.
Nothing it was greatPaul Y.
Truck was clean and met our needs. I like the online check in.Jerry D.
Cindy and Glenda at A+ Storage are truly the best. They always had a way of making me smile. The facility was always cleaned and well kept. Truly a great and wonderful staff.CHRISTOPHER M.
Cindy and her staff were amazingly helpful. I will gladly recommend the storage unit to others.Cynthia C. | Overall Experience
Thank you so much for help us. I appreciate.YOLANDA R.
I was charged for two days on a dolly rental when I had it for a few hours. I find it ridiculous that I prepaid for driving 324 miles and ended up going only 267 miles and yet still owed money at the end. I will never be using Uhaul again.Chris R.
Cindy and Glenda were wonderful. They were professional in every way. I was very happy with their service and helpful attitudes. I have already recommended this storage facility to a friend, mainly because of Cindy and Glenda.MARLENA P. | Overall Experience
Customer did not leave a comment.David M.
Customer did not leave a comment.SALMAN G.
Customer did not leave a comment.ANDRI A.
Excellent experience. The lady who helped was super nice.TROY B.
Glenda and Cindy were excellent people to work with and truly care about their customers. Was truly a pleasure to work with. I would definitely rent there again .William B. | Overall Experience
Customer did not leave a comment.Jason T.
Excellent experience. Would definitely recommend to friends and family.DUFF W. | Overall Experience
Customer did not leave a comment.TERRY D.
Personnel at pick up location were very kind and helpful. I was extremely unhappy with the online reservation system, however. I ordered truck to be picked up at Hendersonville location and my order was confirmed. I just happened to call the day before pick up and discovered that pick up was now moved to Taylor's, SC location which was very inconvenient. Suggest improvements to your online reservation/notification system. I was given extra mileage for free as compensation, but the change in pick up location made this challenging day even more stressful.GABRIEL M.
Cindy was the most pleasant and helpful professional we encountered during our entire move. Huge kudos to her!Andrew K. | Overall Experience
Customer did not leave a comment.FRANCIS Z.
Nothing, everything was perfect. The ladies in the office were the best ever and most helpful!Craig S.
Customer did not leave a comment.COURTNEY G.
The staff of A Perfect Storage were awesome and get an A Plus in my book! My experience with them was second to none, from pickup to dropoff. Very professional, very thorough in explaining the details of the rental agreement before leaving with the rental, very willing to empathize and help when I ran into a couple of issues during the rental, and reaching quick resolution afterward. The staff of A Perfect Storage stepped up and helped me with a very simple ( and I do mean... very simple, just a simple change of location for the dropoff back to the pickup location) issue that I couldn't get resolved through the UHaul website Chat and 4 phone calls to Uhaul support on the 800 number. I was very pleased with the 'A Perfect' staff and how they were willing to help resolve the issue where the Uhaul support couldn't. For anyone reading this, If you want the extra security of knowing your choice comes with extra perks like this, you have to go with them. I can't speak for/against other locations, but this one is a confirmed great experience from top to bottom.Rickey J.
We were very happy and confident that our storage unit was secure. Cindy and Glenda are a delight to know!! Thabk you for tour help!Carol H. D. | Overall Experience
All of the staff was always friendly and helpful!!! Would rent there again if needed.AMANDA N. | Overall Experience
Thank you to Cindy & Glenda for making the moving process a good experience. I’d recommend for my family & friends to use A Perfect Storage. Regards, LouisLOUIS R. | Overall Experience
Customer did not leave a comment.VICTOR M. | Overall Experience
Even tho this facility has some age on it, there are options available that cannot be found in other businesses of this type! The staff was MOST accommodating, trusting, funny & personal, making me feel at ease while in house & expressly driving off into the sunset for whatever reason(s)! I have made friends for life after the experience & have already made referrals to this company! Thank you...HILDA S. M. | Overall Experience
Very rude! Even after paying for an additional month, and only needing our units for the first three days of the month, I was told I had to be out of my unit by 2pm on the 31st. However, when initially renting the units, I was advised by the same employee, as long as my locks were off the units by the 1st, I would be ok. While expressing my displeasure, and informing her the contract did not state a specific time on the 31st, in which the units must be vacated, this same employee raised her voice, and began to speak over me. She stated I could take it up with collections if I did not meet HER demands, at which time she abruptly ended the call.JAMES P. | Overall Experience
Thanks. No problems at all.JAMES S. | Overall Experience
Glenda was very helpful when I rented my units. Great customer service.Cynthia A W. | Reservation
Nice office staff, super clean storage unit, and a good price!JODIE C. | Reservation
Wonderful customer service and explanation upon signing the lease!Shannon R. | Reservation
Great customer service.Erica W. | Reservation
Holding my $6.95 hostage until I leave a review? Probably not the best business practice. Everything else with this storage facility was satisfactory. Future tenants beware: do not reserve online.Chad E. | Reservation
Excellent service!Juanita A. | Reservation
The lady who helowde was above and beyond friendly as well as professionalPrivacy R. | First Impressions
Great facility, friendly staff.Privacy R. | First Impressions
they were very helpful, organized and the unit was nice and clean.Privacy R. | First Impressions
The process of getting moved into the storage unit was very easy. I would definitely recommend that anyone looking for a storage facility consider this location.Privacy R. | First Impressions
The facility was very helpful in finishing my reservation.Privacy R. | First Impressions