Customer did not leave a comment.LINDSAY N.
Customer Reviews for A Plus Auto Techs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was good for us, but place pretty dingy. And after telling me they were open on Saturday morning, I got there about 10:30am on Saturday and no one was around, and the doors were locked. So, I just dropped off the keys in the drop box, no big deal.THOMAS B.
GUY WAS NICE, LOCATION WAS JUST O.K.Keith E.
Auto transport was not checked back in and they charged me for additional days.Randy M.
Great overall experience. Definitely will be coming back again.Damian M.
Customer did not leave a comment.ROBERTO W.
Customer did not leave a comment.Troy B.
For starters, when I pay for furniture pads and a few moving dollies I expect to receive them or a communication if for some reason they are not available. Instead, I received nothing and no communication. I had to go and buy them from Home Depot. Spend 1.5 hours on the phone trying to get a refund only to be told by customer service that they "would check with the dealer on it." So... I have paid for a product that I have never received and spent a shit load of time on the phone to be told, basically, that they didn't believe me. -2 stars.Mark W.
Customer did not leave a comment.William K.
Customer did not leave a comment.john C.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.Angela D.
This should not be a viable drop off location. There is no suitable, safe place to drop off equipment. This should be removed from the list as a viable option. I have been trying to contact UHaul all weekend, and there is no response.Austin F.
Good guy. Small operation, but effective and friendly.Daniel W.
Customer did not leave a comment.Lance B.
Customer did not leave a comment.kathleen B.
Customer did not leave a comment.audra H.
When I arrived to drop off trailer, I had to search out staff after waiting for five minutes, I was told to just unhook the the trailer and he would check it in after a while. I took pictures with my cell phone for proof that everything was ok with the trailer.DAVID M.
Truck was not cleaned inside or out. Garbage in truck consisted of empty cans and bottles. Used masks and food on floor. Inside of truck was very dirty yet. Was not even cleaned. I do not think it was even looked at. The out side of the truck was dirty and when I got to the house to load the truck i found 4 of the 6 tires were so bad they need to be changed. I would not have made it 100 miles on the tires. I am very Thankful for U haul road assistance that got me a service truck in an hour to replace all 4 tires. We had trouble with the AC and the ignition switch. They both need work. I did not even get a receipt for the bill.Donald H.
Customer did not leave a comment.Jerime P.
Customer did not leave a comment.Calvin E.
Customer did not leave a comment.Timothy P.
The office was filthy with junk everywhere. My husband stepped on a piece of a broken fluorescent bulb on the floor. The man behind the counter was playing on his phone when we arrived and seemed completely disinterested. I can't even begin to describe how bad the bathroom was.Scott J.
Very helpfulJoanne N.
Customer did not leave a comment.JESSE F.
Customer did not leave a comment.FRANK B.
Customer did not leave a comment.Kevin H.
Charlie was excellent at answering our questions and offering light conversation, as his work day started. Thank you so much for your service!Kristen L.
Customer did not leave a comment.DAVID V.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.DEAN H.
Nothing I can think of. They were quick-helpfulSarah K H.
Make sure they know that they're actually supposed to pick up in Sioux Falls when I rented it from Hartford I was not very happy when I had to backtrack 30 minutes.Sherry C.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.ALVIN C.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Darla J.
Have some issues with the overall bill but other than that I think we are good.DAVID H.
Customer did not leave a comment.Christina V.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Kayla T.
The pick up location was dirty. I do not approve of the pick up location being changed without my input. There was a reason why I selected the original pick up point and not the pick up point that U Haul changed while en route to pick up the truck. The inside of the truck was dirty. There was liquid residue on the cup holders and a splatter of dried liquid on the inside of the windshield in front of the driver seat. Found an empty bottle behind the driver seat. When I opened the back of the truck, there was trash inside.Thomas C.
Customer did not leave a comment.Ii Timothy S.
Helpful and accommodating. Equipment was clean and well kept. Easy to use.DAVID P.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Alan B.
The location was not provided the 3 dozen furniture blankets that I had ordered. They only had six blankets. Since I did not receive the amount of blankets that I ordered, my furniture was damaged.Elliot K.
The location and personnel were good. However, we attempted to pick up the truck before hours and the 24/7 system was down. We had to wait for it to come back on line and had to delay two sets of movers and get a later start because of it. I suggest you get a alternative system in place so you can take care of your customers when they need the equipment ASAP. Not happy about that!!Terence L.
Customer did not leave a comment.ADAM B.
Customer did not leave a comment.CYNTHIA S.
Customer did not leave a comment.Ethan M.
Our pickup time was changed to 2.5 hours later at the last minute. We had to call & try to get a different pickup location which took us to A Plus Auto Techs. It also wasn't explained very well that we had to check in online so we were surprised to get to the location & find nobody in the office.Mike M.
Customer did not leave a comment.Chanceler J.
Customer did not leave a comment.Thomas M.
Not a very well kept area. I had never returned a uhaul before so was not sure what I had to do. No one answered the phone From the number listed on my contract. . Faded Almost unreadable sheet of paper on the business door. Believe it said due to COVID they could be reached at such & such number. Person who finally answered was very curt said he'd be there shortly & basically hung up on me.Ruth F.
This place is a dump. It's dark, dirty and smells inside and from the outside it looks like it could fall over with a stiff breeze. I would never rent from this location againlewis G.
No one around when I arrived. I did arrive 45 minutes early.Robert S.
Customer did not leave a comment.Rob S.
Customer did not leave a comment.Terisa H.
If you say you'll have a dolly or a padlock you should have that. No one should get double charged, but we did and it sat like that for days.Melissa G.
I had a reservation for 9 when they open I got there and the place wasn't open. When I called the owner said he had errands to do and will be late.DON R.
Quoted one amount charged me way more. Awful service.Brittany P.
Customer did not leave a comment.Joanne N.
Customer did not leave a comment.Charlotte G.
My only complaint is your web reservation system. First place would not give me a price but a error code ( found out talking to them they were closed during my rental period). Second place worked fine, I thought, as I reserved the unit for 24 hour period. When pickinging up I was never informed the contract would end at 12pm (20 hrs) because the rentL place was closing at 12pm. Understand my surprise andconsternation when the text was received that my turn in was at 12pm and I didn't even see it until 12:30pm while I had just arrived at the unload location. I'm very unhappy about that.Mark S.
Customer did not leave a comment.Grantland J.
All okayJohn O.
We broke down due to a blown tire 3 hours into our trip. After 2 hours, we were then brought the wrong wheel since our original car trailer had a "limited edition" wheel to replace the blown tire. Finally, after an additional 4 1/2 hours of waiting for a new trailer, we were back on the road. The customer service representatives were all helpful and pleasant on the phone but the roadside assistance service was lacking and we were stranded for 6 1/2 hours in 15 degree weather, which was not enjoyable.Tom W.
Owner or attendant was not at counter and we had to go around back to find him. He was not pleasant. He acted as if he was doing us a favor by helping us. I would never return there even if he was the only U-Haul in town. You can improve the situation by getting rid of the person who helped us.Troy L.
Customer did not leave a comment.David A.
the representative was very helpful and thorough throughout the pick up of the rental.Doug K.
I have no improvements. I was able to pick my Uhaul up, and drop it off with ease. The price was great.James B.
Already submittedwill M.
Customer did not leave a comment.zack D.
Customer did not leave a comment.Ginger H.
Customer did not leave a comment.carl D.
The tire was 40lbs low so he just put air in it. The next morning I had to call Uhaul to get it fixed because it was low again. It should have been handled before that as it was obvious there was a problem.Greg L.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Sabrina S.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.Chris B.
The owner/operator was very friendly and accommodating.KEVIN C.
Customer did not leave a comment.LYNDA O.
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Chris F.
not very attentive or friendly.Roger P.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Jen W.
Customer did not leave a comment.Lisa V.
Customer did not leave a comment.wyatt S.
Gentleman was very polite and courteous. Best person I have ever dealt with. Would recommend to anyoneBRADLEY R.
Had a reservation. The location did not have any furniture dolly's, which I had reserved also. My card was still charged for them, which the guy did say he would credit me back for. Brought it back, I didn't fill the tank back up and knew i was going to get charged for it but was charged for 7 gallons of fuel for 18.7 miles driven...pretty sure the miles per gallon isn't that bad, even on a U.Haul!!!! I will be contacting customer service.Jodi R.
Customer did not leave a comment.Dave H.
Trailer was dirty and had not had maintenance. It was full of road grime, and road sand from the previous rental. Tire pressures were not checked. I did all the above after I got the trailer home before loading my vehicle. The staff was more interested in their cell phones/videos/pictures than they were in me, the customer. In addition, the young man behind the counter needs a lesson in proper language (save the profanity for his own time) when in front of customers.BRIAN J.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.RON M.
The service actually picking up the equipment was fine, but I called the day before because it was a different location than I had requested. When I asked if there was any way I could get the equipment moved to the location I had requested, the guy just say "no", which just immediately put me off. I did get ahold of corporate UHAUL later that day and the lady I talked to was very nice and explained why the equipment couldn't be moved. I still don't agree with that from a customer service perspective (I think the trucks should be able to be moved, at least to an actual UHAL location), but at least I got a lot more than just a "no".Miranda B.
Customer did not leave a comment.SHAWN J.