Customer Reviews for A Plus Self Storage
(U-Haul Neighborhood Dealer)

321 reviews

3029 Elms Rd   Swartz Creek, MI 48473
(at Lennon Rd)

(810) 630-2641

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(810) 630-2641

3029 Elms Rd
Swartz Creek, MI 48473
(at Lennon Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I sent the message below on July 31/22 AS WELL AS August 1st - and have not yet received a response to rectify: I am currently waiting for a callback however thought that I would reach out through email as well in case this ends up being faster as the callback time is over an hour wait. I would like to speak with a Manager or the most appropriate person to address my concerns. My husband had to make a 2nd trip BACK to Canada (London, Ontario where we picked up our Uhaul truck and trailer) and then had to return to Michigan again (where we arranged to drop the truck & trailer in SwartzCreek, MI.) He had to return to Canada for a second trip because the truck we received was TOO small!! We reserved a 26' truck back in MAY 2022 (see attached) however the day before our moving day we were informed that only a 20' truck would be available. 👎🏼 I expressed concern that this would not be big enough however I was informed it was the largest option. This is unacceptable  service and only one of several concerns that make us incredibly reluctant to work with Uhaul again in the future… We were not moving across the same city or even to a nearby city / town - this is an international move that we were trusting Uhaul with and we are terribly upset by. Please have a Manager or someone who is able to rectify this situation call us at their earliest convenience. Kind regards, Amy and Anthony Falbo (810) 287 6726

Amy F. 
Rating:
1.0

No room to move around to park the truck. Manager less then helpful.

Troy S. 
Rating:
5.0

Easier Ck in.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

RAMONA R. 
Rating:
5.0

They did their best to make the situation better. It was not their fault that the original center screwed up the drop off dates. I was given the information I need to place a complaint and try and recoup some of the extra money that was spent

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

RAMONA R. 
Rating:
5.0

Nothing Everything went great. Thank you

Todd L. 
Rating:
4.0

Customer did not leave a comment.

Phil H. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

MARIAH LYNN A. 
Rating:
5.0

Great gal and very helpful.

Martina H. 
Rating:
5.0

Customer did not leave a comment.

Bryce C. 
Rating:
5.0

You use to offer AAA members a discount and don't offer seniors a discount .

Cindy A. 
Rating:
1.0

Worst experience renting a truck ever. Enrolled to have 24/7 pick up/drop off. Was scheduled to pick up at 8am and the truck was locked behind the gate. Had to push back till 9:30 and reschedule almost 10 people we had lined up to help.

Christopher C. 
Rating:
5.0

Drop-off of the truck was much smoother and service was friendly and helpful.

NOELLE S. 
Rating:
4.0

The 1st trailer had a defective taillight. I had to come back a second day to get a usable one.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Heath D. 
Rating:
5.0

AweSOME STAFF AND EQUIPMENT

JAIMIS G. 
Rating:
5.0

Customer did not leave a comment.

Eva G. 
Rating:
5.0

quick and easy!!! low mileage 15 ft very clean

tony D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

They took care of me good service!!

thomas K. 
Rating:
5.0

Tail light did not work. Turn and brake light did n But tail light did not

David K. 
Rating:
5.0

It was great!

Susan V. 
Rating:
5.0

Very helpful girl at this location!

Martina H. 
Rating:
5.0

Customer did not leave a comment.

Julio T. 
Rating:
5.0

The check-out / check-in process was very easy.

Andrew R. 
Rating:
3.0

I was told over the phone that the hitch was going to cost 24.95 and I ended up having to pay 34.95

ELIZABETH S. 
Rating:
5.0

Excellent customer service. So friendly and accomadating.

Andrew C. 
Rating:
2.0

Unlike the Uhaul place in flint ...they have one woman working there ...that is not capable of lifting a trailer and putting it in a hitch ... I hurt my back... when I dropped it off I took a bottle jack to take the trailer off ...they should at least have a floor jack available.. was not impressed

Mark N. 
Rating:
5.0

UHaul has gone down from #1 in my book! I was paying $156 for a one way 6x12 trailer. I went to rent again 2 weeks later and the price went to $278! I will never rent from Uhaul again. At those prices I will buy my own trailer!!! Very disappointed!!!

Lester P. 
Rating:
5.0

The entire experience was great, from the associate, to the condition of the vehicle, and the convenience of drop off, great experience.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
5.0

Customer did not leave a comment.

Seth E. 
Rating:
5.0

Amazing customer service! Live in Clio now and would go to this location preferably.

Eric B. 
Rating:
5.0

Staff was very helpful, courteous and a wonderful experience!

THOMAS A. 
Rating:
5.0

Great service great people.

howard A. 
Rating:
5.0

very professional agent

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
5.0

Nothing best service in Genesee county best service I have ever had.

Donna R. 
Rating:
5.0

Attendant was very efficient and was very attentive. Friendly and fast! Will definitely recommend A Plus Self Storage to anyone!

Eugene B. 
Rating:
5.0

Becky made all the arrangements to pick up a truck at another location and followed thru to assure it was available. Superb employee

Jerry M. 
Rating:
5.0

Becky was fantastic! Professional, kind, and caring!! Great job!!

Maximliang M. 
Rating:
5.0

You don't need to change a thing she was so very nice and helpful. I have used this location before and will use it again.

Wendy C. 
Rating:
5.0

Customer did not leave a comment.

Vic S. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Very friendly service. Trailer had a lot of mud and sand caked on it - and a sticker indicating a $20 fee would be charged if trailer is returned dirty!

Stephen M. 
Rating:
5.0

They were very nice

sheryl P. 
Rating:
5.0

Nothing The Younglady that assisted us was wonderful and has A beautiful personality

James R. 
Rating:
4.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Just a note that Becky was so helpful. She has an awesome personality.

Belinda P. 
Rating:
5.0

Customer did not leave a comment.

Marietta H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
3.0

Stop making changes so willy-nilly. If a customer requests a specific size truck, at a specific location, that's what they should get.

David S. 
Rating:
5.0

There was mild confusion on U-Hauls new computer programing.

George B. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Young lady was amazing !

james C. 
Rating:
5.0

read other

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Joe and Michelle B. 
Rating:
5.0

This guy could not have been more helpful! would do buisness with him any day!!

John Y. 
Rating:
5.0

Nothing! They were fantastic to deal with!

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

mary S. 
Rating:
5.0

Customer did not leave a comment.

FLUSHING T. 
Rating:
5.0

No changes needed.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Lane A. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Everything was great

Kala C. 
Rating:
5.0

Customer did not leave a comment.

TRACIE S. 
Rating:
5.0

Melinda was just fantastic --very helpful & nice!!

Alan E. 
Rating:
5.0

The staff at the location I picked the Uhaul up at was extremely helpful and friendly!

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

doug V. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Perfect...... Don't change a thing

RON G. 
Rating:
5.0

A+ storage was a very friendly place and extremely accommodating! Very friendly and helpful people! Would definitely use them again!!

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
4.0

Reservations in the system at pick up were completely wrong when we got there. The reservations overall with UHaul are a bit unorganized

Tonya A. 
Rating:
4.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

the facility was perfect to deal with. they completed the hookup, performed lighting checks, and I was on the road in quick time.

nelson M. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

norm S. 
Rating:
5.0

No wait or delay. Very friendly staff person. Excellent location for my purpose.

Hubert C. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

becky T. 
Rating:
5.0

Customer did not leave a comment.

Sherri M. 
Rating:
5.0

The trailer that was rented allowed rain water from the road to get into the trailer. One edge of a mattress was wet upon arrival.

Robert B B. 
Rating:
5.0

Everything was well done. Paperwork, explanation of cost etc. Thank you.

philip P. 
Rating:
5.0

Staff at this location are very helpful and nice.

Vickie S. 
Rating:
5.0

You already have excellent service. Melinda is the perfect person to deal with; she always has our truck that we rent ready for us to pick up before elections. Great Service.

Flushing T. 
No reviews have been submitted for this location.

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