Customer Reviews for A Plus Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Plus Storage

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Oscar M. on

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Offer more trucks, they only had one available and it was a small size one.

Steve O. on

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Service was great. The shop is horrific. Dirty and disorganized. The van I rented was dirty inside as well as outside. Soft wear is a nightmare to use.

Chelsea P. on

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Picking up my reservation took 40 minutes because the computer kept crashing. Get them a new computer. The manager was very nice.

Andrew P. on

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Issues with the interpretation of the gas gauge. Either the truck gets less than 7 MPG, or the measurement was over inflated upon receiving, and return measurement was underestimated. Then attempting to charge $12 for allegedly 1/16 a tank of gas for what would amount to a single gallon of gas (since we're talking very slim margins, with a very primitive tool) is pretty poor business. It isn't like you are going out and filling the tanks up in between customers, so why should you make money off somebody else's labor, specifically a previous customer? Poor model. Tank should be full, or you should have a genuine way of measuring other than eyeballing down to 1/16 and making the gut call. I wonder what that may incentivize?

Heather K. on

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Angel was a great help in getting the right room.

James R. on

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No loading cart available. No lighting near unit.

Breanna A. on

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The gentleman working the front desk went above and beyond and I can’t thank him enough.

Arthur R. on

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Easy to use Pickup van was easy Return was easy Mobile check in worked great

Alexander A. on

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Van was not clean. Sticky residue in cup holder and dog hair on the seats. I also rented furniture blankets and a dolly, which were not in the van. Gas tank was only half full at pick up

stephanie P. on

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Customer did not leave a comment.

David R. on

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The van needed a wash.

Chun Hsiang H. on

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Marc D. on

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Chris D. on

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Small/tight and limited parking area, but otherwise, satisfied with service and equipment.

Kevin K. on

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Sam J. on

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Didn’t move in, but the staff was helpful on the phone when I switched locations.

linda L. on

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dirty, messy and uninformed. And did not go over the charges and charged us before reviewing the charges. Overcharged by $70. If I know this was the rental location and not the main uhaul location, I would never have rented from this location

Charlotte H. on

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When I got there my reservation was wrong and instead of helping me work it out the girl working yelled and was rude about the situation. I had movers on the way to meet me. I figured out what to do and had the girl do it. She really needs to work on her attitude and customer service skills.

Erik B. on

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I appreciate how quickly I was able to pick up the truck and get to moving my stuff. great job! Thank you

janet R. on

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Harrison S. on

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I GOT CHARGED TWICE FOR A RENTAL. I GOT CHARGED 70 FOR NO REASON. I WANTED AN IN TOWN RENTAL AND I GOT CHARGED WAY MORE AND FOR A BUNCH OF EQUIPMENT I DIDN'T SIGN UP FOR. ALSO I WANT MY 70 DOLLARS BACK, I DIDNT CONSENT TO THAT CHARGE. I AGREED TO PAY THE 40 WHICH INCLUDED THE MILEDGE. THE LOCATION CHARGED ME TWICE!!!!

Edward R. on

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David W. on

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ryan G. on

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constance F. on

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Clerk was attentive and informed

Kassidy L. on

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the check in process took quite some time. And at the end of it all the lock box my truck key was in had the code already on it so teqnically from the moment they left the key in it anyone could have taken the truck. let me make this clear... i went through the whole process got my code. walked up to the key box and it was already unlocked with the truck keys inside.

richard M. on

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Limited equipment, less professional than official locations.

Eugene V. on

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Kyle K. on

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Ill never use uhaul again. I’m just gonna use Home Depot from here on out. It was a terrible experience. I ordered a truck for 9am pick up but the place didn’t open till 11am. So I was late to start my day. I have people who expect me and work for me. It was a massive inconvenience. Also, uhaul double charged me, then charged me an extra $22. They called me and told me they were gonna give me $50 for my troubles and I still haven’t gotten it. Even tho it was 5 days ago. Awful customer service. Awful equipment and terrible experience. I hope you all fail miserable.

Kyle K. on

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This was a nightmare of an experience. I reserved a truck to be picked up at 9am and no one showed up till 11am. No one helped. The place was disgusting. They charged me 3 times. Aweful. You guys should be ashamed of how you treat your costumers.

Lindsey B. on

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Customer did not leave a comment.

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I had to wait for 30 min to pick up the truck when I was the customer there. Tried to over charge me by 20 miles. Never gave me the items I had paid for ahead of time. Said they refunded me but never happened.

janet D. on

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Estimated my mileage without checking!

angela C. on

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carla C. on

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Lisa W. on

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Everything went well except the office open late. Almost one hour late.

JOHN M. on

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Customer did not leave a comment.