We arrived at A+ storage at 10am only to find the office closed with no one on site. We called the storage unit emergency number and they said someone would be there at 11:15am. I wasted one hour waiting for this person only for him to tell us he cannot do the in person check in and the uhaul representative wouldn't be there until 2:30pm. I had to drive to another uhaul location to speak to the general manager there who authorized the A+ storage owner to hand us the keys. Not only was my reservation delayed by 3 hours to begin with, I wasted an additional 3 hrs before I was able to drive off with my uhaul truck at 1pm. I have never experienced such a mismanaged operation. On top of that, I requested an appliance dolly, paid extra money and did not receive it. He said I can go to another office if I really need it. WHO SAYS THAT??Angel C.
Trailer Rental & Towing in Costa Mesa, CA at A Plus Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Costa Mesa, CA 92627
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Have people that are knowledgeable behind the desk, also that arrive to work on time. Very unprofessional when I needed to be at my location by 10:30 got there at 11:30 because of all the hoops I had to jump thru to get the truck and returning it as wellManny R.
I dropped off late. The store was closed. The online drop off process was easy.Duane K.
Pick up my truck app didn't work, truck was parked so I could not get out anyway as it was blocked in by another uhaul van. Location does not allow a customer vehicle to be parked, would have been good to have been informed of that before driving out to it and then having to return in an Uber. Overall started my rental 2 hours later than planned due to these issues.MARK M.
I actually had a bad experience at this U-haul. I got there at my appointment time of 1:30, and someone left a note that they were out for lunch and would be back at 2. When I went to drop off the van, this location closed at 4, and I made sure I was back before that. I got there at 3:50, and asked if the guy could help me check out and close out my bill because I was worried I'd have to use a different card because I went over in miles, but he told me he couldn't help me. It was his last day and he was trying to leave early. I get it, but I was honestly really frustrated by the whole experience. I even called customer service at U-haul hoping at least for a 10% discount, and they left a message for the manager at this u-haul who not only didn't call me back about my frustrations but didn't offer a discount either. I'm honestly pretty frustrated by this - I spent at least 30 minutes on the phone yesterday with different agents at U-haul trying to get me to right customer service person, and with no follow up, it makes me feel like that was wasted time.Mary F.
WHEN ENTERING THE VEHICLE THE MILEAGE SAID 9337. I TOOK A PICTURE AND SUBMITTED. I ALSO WENT BACK IN AND SHOWED THE MILEAGE PHOTO TO THE CLERK WHO WAS UNHELPFUL. YOU RIPPED ME OFF AND I WILL GO TO SOCIAL MEDIA WITH IT.Benjamin K.
There was a problem with taking pictures while running through the U-Haul App. It did not interfere with the rental, but there was a lot of time delay when picking up and returning the vehicle.SAMUEL L.
was my worst experience with uhual, self pickup didn't work and also self delivery also, helper super rude didn't finish my contract need come back next day do request to finish my contractPaulo B.
Disgusting rental office. Rental truck was not clean. I will never rent from uhaul again. Penske only!JACK F.
Everything was great , great customer service. Very friendly. Will tell my friends and family about this place. Thanks againEmanuel R.
This was the 2nd (of 3!) locations I had to visit to get equipment I reserved. Terrible! This location was awful...staffed by a kid who had no desire to be there or any idea how to help, dirty, boxes strewn everywhere...awful experience.Bryce H.
I am a regular customer. I reserved a truck with my card, and another person was going to pick it up. When they arrived, they were told that they couldnt use my card because i needed to be present. They needed me to sign. Got it. My card is no good, and they got their own card.Chiu N.
Nothing everything including person was great !!andrew S.
First my rental said I was picking up my truck at Rent 1 Equipment Rentals 126 Commercial Way When I arrived there they said they didn't have a truck for me. They said my truck was at 2850 Newport Blvd. I went there and they said that my truck was t was at 2458 Newport Blvd. What a run around . So i got my truck 35 minutes late and couldn't park my car at this site. Also the employee at this location did not wear a face mask The truck i was given has mechanical issuesRichard E.
Contact less pickup is very tedious. This process can be simplifiedMayank S.
The entire process was frustrating.. the online reservation changed my pickup location, even though I chose a specific one. Then my confirmation showed that the location was A+ Storage, and the address in the destination map online took me to the place I originally asked for. I had already filled out all the forms, and uploaded my ID and everything... but then when I arrived at the correct location, it made me do it all over again. THEN, I get a call from the guy at A+ Storage saying that they don't have my CC# and that I didn't complete the process - which I did. Very frustrating process.Kim H.
Very easy and clean and great customer serviceJordan M.
Van was almost brand new and clean. Rental process online, pick up, and drop off was simple.Dennis E.
I would not allow this location to sully your good name. Please do the general public a favor and remove them from your authorized locations.dan M.
Was not able to park my car at the location, instead needed to find street parking. Would have preferred to have left car in a lot overnight. Was not told, and is not clear on website, that the 10dt truck I rented did not have a ramp. Also the dolly and blankets I pre-ordered were not available at the location. They offered to have them available to me at another location but that wasn't the point. I ordered days in advance to ensure I could just grab and go. Another frustration.They did not have any locks for sale to fit the back truck hitch. So I had to spend time going to hardware store to purchase a lock to secure my items overnight. The contract stated gas tank was at 1/4. It was not. Was closer to empty. I told the attendant and he said he would note this. When I returned the truck the new attendant said he knew nothing about this discrepancy. Moving is stressful. It would be nice if u-haul vendors could be a bit more helpful and upfront with the renter.Karen F.
The process of renting using the app is outstanding. The embedded pickup and drop off process with photo documentation is terrific. I'd definitely use it again.Brian S.
Staff needs to check for cleanliness of van and mileage when checking out to customerTiffany N.
Had my location changed the day before my pick up. When they called I was at work and the gal I spoke to let me know that she would send the information to me. She didn't explain that it would be. Virtual pick up. When I arrived the store was closed. I called and they got me to the right person to help use the lock box sice my pick already said it was already done. It took some time, but the gal on the phone was super patient and helpful. Got started a hour later then we wanted too. Truck drove like a dream 816 miles. Loved the service over all. Thanks.Barbara R.
I was asked if it was OK to text me and told I needed to â€œverify the equipment â€œ. All that was mentioned was concerning â€œverifying no damageâ€ & shape van was in. Nothing else was explained in advance, no mention was made of the fact I needed to respond on-site, plus needed to take a picture of dashboard mileage! Huge oversight on your part & why do your counter people not explain this & assume I have access to WiFi at your location in order to do this? I'd dropped the key before knowing of this. I went back a second time trying to do this process, without of course it working. This should have been the smoothest return ever, but wasn't due to lack of sufficient help by rental person, whose only customer I was at the time. He wasn't busy, just not helpful or conscientious enough.Vonna F.