Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Owner didn't seem to know how uhaul works. He told me to park the truck and took the key. Later on, I found out that I have to check out on uhaul app. So I had to take the key back from the owner and take those pictures. Also, uhaul said to keep the key inside the lock but the owner said he keeps the key. It was very confusing. But the owner was nice and helpful.

Rating:

3.0

I was disappointed not to receive credit for the extra fuel I left in the truck. The first location implied I would receive credit for this. I received a truck almost empty and left it with half a tank! Not good

Rating:

5.0

Everything was perfect and the move went smoothly!

Rating:

3.0

The guy behind the counter had full of complaints about everybody. 1- I got to the location to pick up the U-Haul at 8:50 AM. I was waiting outside in my car and the guy comes out and tells me that they are open. The sign clearly says 9 AM. He told me if the door is open that means we’re open. Well I did not want to be disrespectful. I waited till 9 AM but he told me to come inside. He said that he does not want me to park my car where it was at because they don’t have enough parking. I told him my son is coming to pick up my car in a couple of minutes. Obviously I was gonna leave my car there. 2- the guy behind the counter also complained about the locks on the U-Haul that they do not fit properly and he was also complaining about U-Haul the representatives honestly I had no problems with the U-Haul representative when I talk to them. 3. I asked him if there’s any type of U-Haul discounts coupons, etc. he said no that’s I have to deal with U-Haul rep. I told him while they had me ask you and he started complaining about the representatives at U-Haul.. I guess the guy had a morning person

Rating:

3.0

It was very easy to pick up and drop off the truck and the guy at the counter was very nice

Rating:

1.0

During booking and mobile check-in to pick up the van I reserved, I selected to deny Safe Move coverage. However while going thru mobile steps to pick up the van, the guy working the desk told me to come inside and he could complete check-in for me. The receipt I received includes the $15 charge for Safe Move, and I have now sent two emails to have it corrected with zero response.

Rating:

1.0

Wash your trucks. I could barely see out the windshield - had to clean it myself. And the inside smelled like ass

Rating:

5.0

Nice customer service.

Rating:

1.0

I got charged for two days when I only rented for one… I got charged for insurance without being asked. They charged me for after hours drop off without explaining the charge

Rating:

5.0

It was a very bad experience. We went there with our belongings, but the place we rented had already been given to someone else and we lost our time and plan!!!!!

Rating:

4.0

Worst clerk ever, rude, too aggressive and helpless. Artificially stalling instead of helping. Taught me how to live and told me that we live in America and everything is done "differently" here. Totally repulsive personality.

Rating:

1.0

Do not use A+ storage as a third party distributer, the assistant was incredibly rude and was accusing us of giving him the wrong information when we were being clear with our phone number/credit card information. He was accusing us of lying to him and made us feel dumb. Then, the uhaul was out of gas and the tire pressure light was reading low after wr drove off the lot. It truly made it a terrible experience and will never use this location again- nor should anyone else. Honestly you should end your relationship with this fool.

Rating:

5.0

So quick, so easy.

Rating:

2.0

It took well over an hour to get my truck after it was said to be picked up at another location, which was a little owned family company. Had to push back my movers, only to get the truck that was originally given to me an hour later after computer/reservation difficulties. Horrible experience and stressful.

Rating:

5.0

No windshield wiper fluid. Fuel Tank was on at 25%. Should be at 100%

Rating:

1.0

It took about an hour for me to get my truck. Very disorganized and my pre-signing up for the vehicle did not work smoothly. I got no code for the lock box and even if I did get it, I would not have been able to reach the lock box. I will never rent from this location again.

Rating:

3.0

Small place, hard to park the truck. Staff refused to return an unused item (rope), said we needed to go back to the location where we bought the rope.

Rating:

3.0

Just like when I picked up the U-Haul, when I dropped it off, there was also an issue. We were not in the system, even though I had just been on the phone with a representative 15 minutes prior to ensure I was dropping off the vehicle at the Wright location. Again, even though I did exactly as I was told, we were not in the system, and the attendant was only marginally helpful. So in summary, there were significant glitches in the system, keeping track of where to pick up and drop off vehicles, which seems to be core to the business. This is very concerning, and unless changed and fixed, I could not recommend U-Haul to anyone.

Rating:

1.0

Worst location to ever pick up from. The guy who helped me, was absolutely clueless and clearly needs training still. Do not Ever leave that man alone again till he's properly trained and trust worthy.

Rating:

4.0

Once again the pick up and drop off portions of the U-Haul app sucked. Thank goodness for customer service and the gentleman working at the drop off location. Huge help.

Rating:

1.0

Called to make a reservation; never given a conf. despite asking for it several times; when I came, they couldn’t find my reservation.

Rating:

1.0

Van was extremely dirty, trash throughout and covered in exterior dirt. Even found cigarette butts in the van! Checking in well after I had returned to fraudulently charge a second day rental.

Rating:

5.0

The guy working on Sunday, April 28, 2024, was great! Super friendly and helpful. Was a very smooth check in and check out process. The van was clean and in good working condition.

Rating:

5.0

Perfect service, the cars are great. The employee are professional. I will recommend to all my friends!

Rating:

2.0

They gave us the wrong truck so when we returned it on a one way the mileage and gas levels were incorrect or didn’t match their records, and created a big mess on our return. We were kept waiting until they figured it out.

Rating:

2.0

Pick up location was a dump. Computer system was down and we waited for over 30 minutes.

Rating:

4.0

Rented here twice. Nice location

Rating:

5.0

Great service.

Rating:

1.0

I was suppose to receive a refund for this place being closed at my pickup time. I had to wait for a half hour to pick up my cargo van.

Rating:

3.0

The drop off of our rental U-Haul was fast and the young man who helped us return the keys was extremely helpful. The location is small though and we had a 15ft truck, parking wasn't easy. I'd still recommend this location to those needing to drop off in the area but be prepared to have difficulty in the parking area.

Rating:

4.0

Easy drop off. There are mileage and wear and tear charges when you rent a U-hall and you should always fill out the form before hand and be aware. But the folks at the drop off were cool and are on the up and up.

Rating:

1.0

I do not think I will use U-Haul again. I reserved the truck no problem. Then I reserved movers with the U-Haul representative in the store. The movers never called nor showed up which left me last minute trying to reschedule new movers. Due to this U-Haul customer care stated I would not be charged for an extra day for the truck rental to allow me to reschedule a reliable mover crew, whom would cost additional money to hire. They have not refunded my initial mover crew charge yet, and charged me for the extra day for the truck after stating they would not. Now I am out hundreds of extra dollars in pending charges, and had to pay increased funds for a different reliable moving crew. If movers are not reliable and U-Haul is not going to cover their lack of fufilling contractual obligations such as missing scheduled service times then the company should not offer the third party service. This is a mess I did not want to deal with while moving. There are other options for truck rentals and moving services that I think I will explore next time.

Rating:

5.0

Very helpful young man there. Overall a very good experience!

Rating:

2.0

Received tank a quarter full, then was over charged. But the Staff was very friendly and helpful.

Rating:

5.0

The move was made easy by a very knowledgeable customer sac rep at the front desk. Return was equally as easy.

Rating:

3.0

Larger supply of furniture blankets so there is a supply for customers picking up trucks in the afternoon Be sure to explain the gas situation to the customer

Rating:

3.0

The employee working there, both at pick up and drop off, was really really helpful.

Rating:

3.0

The only problem we had was we scheduled for a 2 pm pick up and the office person was out until 2:15. I would think they had a reservation pick up schedule. The guy was very nice and the pick up/drop off easy.

Rating:

1.0

rental was 2 hours late, so I had a moving crew standing around waiting. The truck wasn't clean (no big deal) but the worst of it is the gas tank was on empty!

Rating:

5.0

Probably to have several set of dollys ready to use.

Rating:

1.0

I didn’t get my u haul on time and therefore I had to get it for an extra day and pay 60 more dollars than I would if I had gotten my U-Haul on time. Also, when I complained that the U-Haul wasn’t there at the specified time the customer service worker told me I would get money back. That didn’t happen. I would like a refund.

Rating:

5.0

The equipment was fine. The only slight problem was the tow/haul button on the gear shift. When this is on, it causes the truck to rev engine & lunge forward. I guess it needs to be there for towing, but shouldn’t be active when just using the truck without towing anything. Location mgr told us about it, but 1st time I didn’t realize it comes on auto when starting. It almost caused a big accident, being out of control.

Rating:

5.0

noel was great

Rating:

5.0

I’m there more than I should be, but the service is always spot on. I’m very happy. Do you need me for any commercials? I love to be on tv.

Rating:

1.0

Parking lot is ridiculously small for the big trucks, guy behind the counter was really nice, but the location is horrible for offering rental equipment to rent from. I would never recommend this place to anyone even someone i hate

Rating:

5.0

The person who checked me in was very polite and helpful. It was the same when I took the truck back.

Rating:

4.0

Online app did not work when I returned the van. I had to call the main office and spent about an hour just to return the van.

Rating:

2.0

The associate was very calm and i liked that since I was stressed out. And the location gave me a deal on a bigger truck since the vehicle I reserved was never returned. As for the physical location, there is no parking on site or close street parking and the office space was cluttered and a tad run down. The vehicle was a tad run down as expected since it was older, steering wheel cover would make a difference, and there was a water bottle left on the door by the previous user.

Rating:

2.0

They don’t open until 11 o’clock… late hours when you’re trying to move something. When I arrived the computer was not working very well about 12 minutes to get the keys for the truck. Not enough employee support for a U-Haul brand. Only sold one employee.

Rating:

3.0

Slow network that this place uses took awhile to get checked in. The van I rented smelled like fish and the back was dirty as I noted in my inspection of the van. Also lack of parking for costumers cars should be addressed. I had to move to another business lot to leave my car for not even 2 hours.

Rating:

3.0

The staff and equipment was excellent. The store/ facility is dirty and unorganized

Rating:

2.0

Van was not cleaned out between users. It was okay, but dirty from someone hauling plants or something

Rating:

3.0

Have more parking space available to park customers' cars! It's natural that when we pickup a truck or a van, we leave our car there at the location until returning the rental.

Rating:

5.0

Noel was absolutely great. He stayed calm even when other customers were rude. Noel realized that Uhaul made a mistake and actually you guys owe me a $1.39. I returned it with more gas than I originally had. Really Noel is a real asset to your company.

Rating:

1.0

The truck I received was filthy. Liquid stains, food crumbs, and random trash in the can. The box had saw dust and general filth. I pointed out the mileage delivered was incorrect to the sales person didn't bother to change it even. Also they explained nothing to the women that were ahead of me, like mileage and fuel return information. I would never use this location again.

Rating:

2.0

I arrived to find the truck extremely dirty so I went back into the store to let the sales person know. He assured me that I would not be charged a $25 dollar cleaning fee…yet a $25 cleaning fee is attached to my bill. I have tried 3 times to get in touch with someone at uhaul but I keep getting put on hours long hold with customer service-and have yet to get a call back from anyone who cares.

Rating:

2.0

This location looked quite "seedy". It was very cramped and cluttered inside. There was a young man (possibly a teenager) who was on the desk, and he seemed somewhat "unmotivated". When I went out to the van, I had some trouble starting it initially. The vehicle was working fine, I just had to get used to it. I went back inside to ask the young man but he had already locked the doors. It was not even 10am. He must have gone to check on the storage units. The point is there was no-one else there and no notice on the door. When I returned the van in the afternoon, I spoke with the same young man. He told me they would check the mileage, etc. and send the final bill. When I turned around to leave I slammed the top of my head into the edge of a metal shelving unit that was sticking out into the aisle. It cut my head and left me with a large lump. I went back in and told the young man that he should notify the owner of this. I explained that if I or someone else was hurt badly it could have legal implications for them. He was apologetic and told me that he would speak to the owner. On a more positive note, the pricing was quite reasonable.

Rating:

5.0

Very helpful customer service!! Easy pick up and drop off. No hidden fees!

Rating:

5.0

No changes needed

Rating:

1.0

Was supposed to be able to pick up the truck via 24/7 share and verified this with someone at the actual site after making an online reservation. Truck was not available until store opened at 0930. Truck was very dirty in cab and in cargo area. Trash was left from previous customer in cab and cab floor was filthy.

Rating:

1.0

I didn’t have a good experience because i lose 60 dllrs

Rating:

3.0

Drop-off location has a sign outside that says 'NOT A U-HAUL DROP-OFF SITE'". The place it said to go was closed and locked. Very Confusing!! We drove around the block at both places trying to figure out what to do.

Rating:

3.0

The drop off process was very misleading. My contract told me to drop at 2680 Newport Blvd while the app was telling me to drop at 2458 Newport Blvd. Once I arrived at the location for the app the signage at the location said “not a drop location”, so I proceeded to the other address. I understand that Uhaul is trying to make pickup and drop off easy using the app, but listing 2 drop addresses on the same street is not helpful and confusing. The U-Haul employees at 2680 Newport Blvd couldn’t even figure out why my contract and app were different addresses.