Customer Reviews for A Storage Depot LLC
(U-Haul Neighborhood Dealer)

1,093 reviews

404 E Baltimore Ave   Clifton Heights, PA 19018
(S of Lansdowne Av)

(610) 626-7813

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(610) 626-7813

404 E Baltimore Ave
Clifton Heights, PA 19018
(S of Lansdowne Av)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Virtual drop off. No contact made.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Truck was ready, clean and easily accessible.

TIMOTHY A. 
Rating:
1.0

The customer service at this place sucks! I will never rent from them again. I should have read the Google reviews first because it seems that many other people agree. I want to say her name is Darlene (per other reviews) but her disposition is nasty.

Ciarra C. 
Rating:
5.0

Nice, Patient and a Courteous Staff!

Krista M. 
Rating:
3.0

Very little room or space for an after hours drop off. Was difficult to maneuver the truck so it wasn't blocking anything

Matthew B. 
Rating:
5.0

always treats me professionally

ANTHONY D. 
Rating:
5.0

All the service at the front counter was great

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
4.0

Customer did not leave a comment.

Sherly B. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

There was nothing I founded that needed improvement. The lady at the front desk was pleasant enough and very informative, and explained everything throughly. The truck was clean, the only thing about the Interior part of the truck it was so dark, no lights to see anything. I had a great experience and will be using their services again soon. Thank You U-Haul in Clifton Height, Pa. . You ROCK!!!!!!

Jennifer J. 
Rating:
2.0

The guy was extremely rude and unfriendly. When asked questions about the car, he simply respond with a tone to make you feel stupid. I would never recommend anyone to go to this place!

Chung L. 
Rating:
4.0

The assistant manager John needs to go

Toni J. 
Rating:
3.0

Truck was not cleaned properly prior to my rental. Sticky soda on floor, passenger seat had dog hair on it. I was expecting it to look like rental car cleanliness. The positive was that gas was full. The app did not work properly you for after hours drop off (not sites fault), but they had an alternate way to allow for proper drop off. Since they are close to home I would give them another shot in the future.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Nicole L. 
Rating:
3.0

Uhauls website is not equipped for the way they want the 24h pick up to work. This process was messy and full of redundancy. This has nothing to do with the location, just uhaul itself…. Upon submitting this review I ran into another runtime error. Point and case.

Rachele H. 
Rating:
5.0

The pick up location was very helpful regarding this rental. U-Haul directly was not so pleasant. They cancelled my order the day prior to needing my rental. Then wanted to limit the rental time I requested. Luckily the gentleman at the pick up location helped me correct everything and process the rental for what I originally booked it for. He saved the day.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

j. michael S. 
Rating:
5.0

Thank you so much!

DAVID L. 
Rating:
2.0

The online checking process is horrible. I could not upload any of my pictures without the website crashing or failing to load. When I got the vehicle it was a mile over what was stated but I could not take pictures to prove it. But somehow it let me take pictures to do my online return. Very shady.

Jamahl O. 
Rating:
5.0

Everything was great

Anthony F. 
Rating:
5.0

Nothing they doing a excellent job I always rent at this location it's easy and assessable to get to and pickup and drop off and there customer friendly

darryl W. 
Rating:
3.0

There were multiple trucks in the parking lot that were the same size that I rented. One was parked in a way that was very easy to back out but I was assigned a truck that was very difficult and time consuming to back out. The arrangement of the trucks in the parking lot could have been improved. Also the truck I rented had not been swept by the person before me.

Alaina R. 
Rating:
5.0

I was trying to call you guys I couldn't get anyone the line was busy that's the only problem

MARTHA W. 
Rating:
4.0

Friendly knowledgeable staff. Lots of supplies available.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

The 2 people behind the counter can't be any better the best to deal with

JASON C. 
Rating:
5.0

The Clifton Heights location was fantastic. Can't say that about the Woodlyn location. I will NEVER go back there. Clifton accepted Chime; Woodlyn would not, even though I had just recently paid them through Chime the previous month. They wasted 2.5 hrs of my time. Thank God for the professionals on Baltimore Pike in Clifton Heights, PA. They are to be commended.

KATHLEEN F. 
Rating:
4.0

N/A

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM P. 
Rating:
5.0

Customer did not leave a comment.

Ifran A. 
Rating:
3.0

Train all representatives to treat customers with respect.

MICHAEL S. 
Rating:
5.0

Awesome customer service! I look forward to using your services in the future. Thank you

Spencer M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

You could put the correct amount of gas you had in the van. You said the van had a full tank which I was at least 3-4 gallons away from having. This caused me to over pay by double to fill the tank up to full. Check your vans before you mark how much gas they need and don't make me pay for gas I didn't use to fill up your van.

VIRAJ T. 
Rating:
5.0

Mobile app reservation, picking up a truck and returning it,

Ezekiel B. 
Rating:
5.0

Everything was fine, the customer service was excellent and friendly. I drop the van off after hours and since they were still there, she said that I didn't have to do the after hours uhaul download and I didnt get charge the $20 after hours drop off fee.

PATRICIA T. 
Rating:
3.0

Customer did not leave a comment.

Stephanie A. 
Rating:
2.0

I was incorrectly charged and the receipt does not show accurate information.

TAVIA C. 
Rating:
5.0

Nothing to add at this time.

WILLIAM G. 
Rating:
1.0

the assistant manager was very unfriendly, rude as well as inconsiderate. he made me feel uncomfortable. to start with the truck was filthy and had issue with brake as it keeps touching ground whenever I put my foot on brake unfortunately i was not informed about that which I found unacceptable. however end of the day I returned truck back clean even though it was given to me very dirty.

ASIF U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

My overall experience was OUTSTANDING

ANTHONY F. 
Rating:
4.0

I returned the rental an hour earlier than what you listed on the receipt but that is minor. I always have trouble reaching all Uhaul locations on the phone.

KEVIN R. 
Rating:
5.0

The only improvement I would would recommend is a faster check in / out service when doing it online

ANITA B. 
Rating:
4.0

The owner and staff are very friendly.

LANETTE P. 
Rating:
1.0

Trucks not fuel efficient and fuel markers very confusing.

Alimamy K. 
Rating:
3.0

I rented an appliance hand truck. My husband was there to put it in the truck but not to take it off. I would have appreciated help to get it off the truck.

EVE F. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE E. 
Rating:
2.0

My truck was not there… I had to go inside to get something different but no one was coming to the door to let me in. It took a few minutes for someone to come out the back and to let me in and help me.

RAHIM F. 
Rating:
1.0

Customer service….the “obnoxious “ old guy at the desk, ZERO help !! Some Crazy woman, called me the next day, THREATENING me& SCREAMING at me …stay away from Clifton local… *The TOWNSHIP LINE STORE & MARLO are the ONLY reason I will continue to use U-haul !! Marlo, Marlo…I CANNOT THANK YOU ENOUGH !! Please give this employee LOTS of recognition….THANK YOU !!

DIANE M. 
Rating:
5.0

I took a picture and dropped the keys in the box prior to uploading the picture. Adjust the app to allow picture upload.

LATOYA C. 
Rating:
5.0

The guy here was really helpful.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER Z. 
Rating:
3.0

I still had to register at the counter even though I pre registered online with my credit card and driver's license number.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
1.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
4.0

Make sure that the trucks are in good working order, before renting them out.

BEVERLY P. 
Rating:
5.0

Great customer service

MARCUS F. 
Rating:
5.0

Customer did not leave a comment.

MARISA L. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
3.0

My reservation included 2 utility dolls when I got to this location he said he had none. I was sent to two other locations.

ONIK M. 
Rating:
5.0

The staff was very nice!

MILDRED P. 
Rating:
4.0

Rental Truck was ready! A little more explanation about truck procedures and policies. I ask questions, because of this I learned alot that was not explained prior. Some people are novice renters therefore, Explain everything, all details. please.

SYLVIA H. 
Rating:
5.0

Customer did not leave a comment.

Shelby M. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
3.0

Vehicle was not clean. Seats, steering wheel and cup holders were sticky.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

This location was great! Darlene took care of me and was great! I will definitely use this location again in the future.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Lester M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Van was there as promised. No fuss-easy check in & check out. Stress free return.

Jean P. 
Rating:
3.0

Need better coordination between reservation dept and the actual store where being picked up.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
4.0

Customer did not leave a comment.

Jerell B. 
Rating:
4.0

Customer did not leave a comment.

VEERAKANTHA REDD B. 
Rating:
3.0

They opened on time, right at 9 am, so that was great. I didn't think it was very clear what we needed to do to get the truck because it was behind a closed/locked gate, so we had to go inside even though we selected self service. The person at the counter wasn't very friendly, but we got the information to continue. The van was very clean. Drop off was easier than pick up.

Kevin C. 
Rating:
5.0

We rent a lot but I've never used this location before. I would use them again as they were efficient in processing the paperwork.

GARY R. 
Rating:
3.0

The pick up area is very small unlike other locations. The van looked like it was in a demolition derby. Scratches and dents all over. They were all marked with X's but the entire bvan could have one BIG X on it. The drivers side hub cap was broken off. The engine and air conditioning was good but it looked like crap.

FRANCES O. 
Rating:
2.0

The woman in the office was rude and condescending. I've used this location twice before and never had this issue. I am a stickler for people who work in customer service, actually liking people and their job, but her attitude and tone of voice was despicable. I didn't even want to engage with her anymore because of how awful she made me feel asking the simplest of questions. Also, I was supposed to have a contact free rental and that did not work out as they had the van behind a locked gate, so I had to go into the office and talk to the woman, who was obviously not having a good morning. I won't be using them again.

Tairat D. 
Rating:
4.0

Customer did not leave a comment.

Stefanos K. 
Rating:
3.0

The lady behind the counter was pretty abrupt and not very friendly. The U-Haul people in Glenside, PA were far nicer and more accommodating. This lady acted like we were inconveniencing her. How hard is it to smile, act pleasant and cordial?

Susan N. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
4.0

Customer did not leave a comment.

ROBIN E. 
Rating:
5.0

Customer did not leave a comment.

RENEE B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Everything today went off without a hitch ( pardon the pun ) and the young lady that helped us at the counter couldn't have been more professional. Thanks again!

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

JESSICA B. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
4.0

However the checkout app-did not download properly on-site-during drop off—so I got charged $20 admin checking fee-didn't feel like holding on 1-800-go-Uhaul for 20 minutes-ridiculous !

JUDITH S. 
Rating:
5.0

No improvement needed. It was a clean facility (inside and out), knowledgeable, personable and quick sales associate, truck was very clean and seemed brand new! Great experience!

ASHLEY C. 
Rating:
4.0

Customer did not leave a comment.

TYRONE B. 
No reviews have been submitted for this location.

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