Customer Reviews for A Storage Depot LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage Depot LLC

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Shirley H. on

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Everything was user friendly.

Robert K. on

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Great staff. They went above and beyond to help me get the vehicle I needed to have.

DAVID R. on

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Ladies working the desk are very helpful and pleasant.

jermaine C. on

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Keep the current staff members happy at this facility. The gentleman was very helpful

Mohd E. on

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THIEF

Drew C. on

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Customer did not leave a comment.

matthew Y. on

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The customer service representative at the site was wonderful. She was so courteous, and efficient. She was there for pick up and drop off and I couldn't be happier with the service.

JIM M. on

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I went into the store in person on Monday and asked if I could rent the truck one way. I was told that they could not do that (exact words, "we do not do that from this location". I picked the truck up on Thursday. AFTER I signed the papers and gave my credit card, the man tells me that', "next time contact u-haul and set up the one way". I ask if I can set it up he says "no, NEXT TIME." So I drive home and call u-haul. After explaining the situation, I am put on hold for ten minutes. Then I am informed that since I've already driven (2 miles) I cannot set up the one way (the woman knew before she put me on hold what your policy was -- I was put on hold because your business paradigm is nonsense). So, I'm stuck. So, u-haul puts a $450 charge on my card. Then, the next day, after I've returned the truck, they tag me for another $100 and I put $100 worth of gas in the truck. So, because of your clear unfair business practice (and I will be reporting you to the better business bureau) I paid $650 dollars to move my daughter to college. I had an estimate from a moving company for $600 and decided to go u-haul to save money!!! Mind you, the truck has a sign in the window that says $19.99.... I know that that price is the base and it depends on milage, but, I loaded and unloaded the truck and drove it when I could have saved 50 dollars and had a company move me. I'm 51 years old and it was a very long and hard day. Your treatment of me is such bad business and so so very myopic. You see, I am moving my son to college on Sunday. My daughter will be done in August and will be moving back home. Then she has purchased a house that we will move her into. Then, my son will be moving home. I would have used you. Now, I will use one of your competitors, as will everyone in my family -- and there are a bunch of us with college aged kids. Your branch employees were duplicitous and dishonest. And, your phone troubleshooter person did nothing. Zero problem solving skills. She could have closed the bill and had me drive back to the place (again, it was 2 miles) and then I could start another invoice that was one way. I mean, she at least could have offered me a discount. But, a firm NO and goodbye. This was a total scam and really an underhanded way to conduct business

Paul R. on

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Staff rude did not give correct schedule when vechile would be ready for pick up it was just a mess ordered 15ft at one price had to take 20ft not my problem I will let all and everyone know no to do business with u haul

Lauren W. on

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The attendants had horrible attitudes and frequently demonstrated their frustration with customers.

Brandy C. on

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When I brought the car back she said it was not completely full that it would cost $40 do you want to go to the gas station and fill it up. I went to the gas station and filled it up the line was pointing exactly to F and she said it wasn’t full enough I even took a picture if someone would like to contact me at 215-667-4567 charge me I believe an additional $10 I have a picture id someone would like to see them.

Nacole D. on

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ROCHELLE K. on

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Edward B. on

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Need a larger parking lot.

Nancy F. on

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Timothy W. on

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Lataka G. on

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I am waiting on corporate office to call me back due to my complete bill being overcharged

Yasir F. on

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Tiffany M. on

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kou F. on

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LIsa G. on

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I do a seamless and effortless rental experience. The staff was friendly and accommodating. I appreciate their time and it was truly a pleasure interacting with the ladies in the office. They’re a great team.

Walter K. on

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passenger side mirror needed to be tightened up

Darryl W. on

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They do a fine service

John M. on

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Alyisha W. on

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Customer service was amazing both ladies made my mother & I feel 100% comfortable being as this was our first time renting a U-Haul vehicle. A+ job and very clean

George L. on

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I noticed the check engine light on while traveling in a box truck. I thought I had reserved a van for six hours on a Sunday. When I got to the location, I was told there were no vans, although they had my name, that UHaul had once again overbooked. The staff attempted to call a nearby location, but could not connect. They suggested I call an 800 number. I left, but my wife ordered me back inside to see about a box truck. The staff seemed surprised by the idea, but, said, for a few dollars more, "Sure!" I leave it to UHAUL to figure out how to improve.

emmanuel A. on

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buy a lock at that location for the truck

YU L. on

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The low rate is because the last-minute update for my booking, but not for this location. I booked Cargo Van online at location “U-haul of Havertown” 2 Township Line Rd, Havertown, PA 19083, all details confirmed. However, only 30 minutes before pickup time, I received a text and email for order update: pickup location changed to the current one. This cause my pickup delay and additional miles cost and effort. Gave me very negative experience at U-haul!

Yasmiyn H. on

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joseph B. on

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The two ladies that work there are the absolute best,truly an asset to the company. Thanks Mary and Darlene.????????

Mohammed J. on

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Very expensive 15 miles 55.98

Richard E O. on

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This was a last minute rental due to weather, and there were no problems at all. Great staff, and amazing pens.

Daniel C. on

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Patrick B. on

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