The owners were not friendly. They weren't rude, but they made me feel as if I was bothering them.Pamela H.
Customer Reviews for A Storage Depot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GEOFFREY E.
Customer did not leave a comment.Raqueebah B.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.BENJAMIN V.
Customer did not leave a comment.David P.
Darlene was so knowledgeable & helpful when I couldn't decide which size truck to rent. She went above and beyond showing me the different size trucks ! Thanks so much!NICOLE S.
Customer did not leave a comment.MELODY P.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Julia H.
The man spoke so fast running down rules and info, I had to keep asking him to repeat himself. I think the truck should be moved from beyond the fence for the renter. If the location I reserved for pickup was no longer available and I have to go farther to pickup, I should not be charged the extra mileage.CHRISTINA L.
Letting them park in your lot.. I'm sorry , the gentleman was very nice, and explained everything, except when leaving he said ", you have to park your car on the street". I couldn't understand why. , I'm renting a truck from you, why are you making me park on the street, when there is never any parking available.. why can't we park in lot?, if it's due to not enough room, then have us park inside the gate when we take the truck out.. But in all in we were happy with the servive..COLLEEN K.
Customer did not leave a comment.VICTOR M.
The app for mobile did not work.Kevin Y.
Great Customer Service! Thank You -Mohamed AlliMohamad A.
Very smooth transaction. Person at the counter was well versed on the rental process. I was in and out and on my way within minutes. I did my reservation online ahead of time. Check in on the return trip was also fast and without any issues.Joseph S.
Customer did not leave a comment.DALE H.
Everything went off without a hitch.John M.
Customer did not leave a comment.TYRELL W.
We have used this location for years and will continue to do so in the future.Vincent V.
Customer did not leave a comment.Jennifer R.
I didn't enjoy the checkout process at all. They tried to overcharge for gas even though the $4 was sufficient to refuel the tank. The van had chicken and lettuce on the floor, they clearly did not try to clean the vehicle before leasing it again. Nasty.Nyia M.
It's was great!Jennay P.
The representative was very rude. Next time I will make sure I go directly to Uhaul and not a storage place that is renting the Uhaul trucksMonica J.
Customer did not leave a comment.Alyssa W.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Zewdu G.
The truck smelled of urine and the back storage had a powdery residue on the floors left sideDONEISHA P.
I was happy to know that the truck was disinfected by the employee. Keep up the good work.Leslie S.
Customer did not leave a comment.Shakira C.
Very well pleased with everything ThanksJOHN Y.
Customer did not leave a comment.Wayne W.
Customer service needs to improve by a factor of 1000!!!David D.
Nothing I been dealing with this u haul sense 2017 and they always been very nice and friendly and helpfuldarryl W.
Customer did not leave a comment.Sharon C.
It was a professional and easy process. John was great he check me in and out. Highly recommended.Kevin T.
Customer did not leave a comment.Kaitlyn L.
Everything was great!Amanda T.
Customer did not leave a comment.Christopher D.
I did not use the movers. I would like to cancel them as they were not professional and did not show up for the move.Lenora P.
On 7/14/20 I received a notification of additional charges. Those charges we applied to my account 7/23/20. On 7/28/20 I received another such notification and on 7/30/20 these too were applied. On 8/5/20 I received another notification. I need to know why. I was told by the Mgr that my rental was for 24hrs then received a text message indicating alternate terms. Why?Anthony S.
Customer did not leave a comment.Rae A.
Love the staffSEDALE T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Thomas T.
The person helping was very informative and helpfulMaureen R.
Excellent customer service.Laetitia B.
Tried using U Haul app, it was a disaster, spent more than an hour trying to rent truck. Too many steps, too long of a wait to get confirmed. Rep. called me and gave me info and hung up before I could ask a question. Decided to cancel and come back the next day for face to face counter service.KAREN S.
Customer did not leave a comment.MARCELLA T.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.LOUIS W.
Van had an odor... which permeated into what I had in the van... I tried to spray with freshener.Frederick H.
Was not given vehicle I rented; showed rep the email confirmation and she and her husband refused to give me the vehicle I rented, although there was one on site. She said that it was for someone else, and although she saw the confirmation on my email, she repeatedly said it's not her problem/this it is Uhaul's fault. Once I realized she was not going to accommodate me, I stopped to think and that is when this woman literally grabbed the keys out of my hand and said, "well I guess you don't want it, then!" I could not believe this woman actually physically accosted me! I had already hired movers so was trapped into doing business with this awful person. I have complained about this to UHaul's corporate office, but no one has helped or followed up. Supposedly there is a guarantee if you don't receive the truck rented, you will receive $50, but no one has offered this. Since I didn't get the right size that I ordered, we couldn't finish and I'm forced to rent another truck this weekend, spending more money! This is the worst experience/TERRIBLE customer service!!!Jazmine M.
Darlene was very helpful at the Clifton Heights, PA location. She makes it very easy and she is great to deal with!Gina D.
Customer did not leave a comment.JONATHAN D.
They were great. Friendly and very helpful to a slightly nervous Nelly going on an adventure in a truck......Vicky L.
Customer did not leave a comment.Rashaun W.
System was down so took an hour to get the vehicle ... apologetic but when you are on a time crunch an hour is a lotCatherine H.
There was know room for improvement. The customer service was wonderful.audrey D.
Instructions were unclear. Key code never received. Person working in the store had the key, but never let us know. Process took longJoseph F.
Customer did not leave a comment.Denise M.
I would definitely rent from them again!Heather Q.
Customer did not leave a comment.Steve J.
The women that help me was friendly and knowledgeable, with no wait timemahasin B.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.omar J.
Customer did not leave a comment.bob S.
I picked up the 10 box truck on 4/22. The woman behind the counter gave me the keys, told me to inspect the vehicle for damage, upon inspection I found the vehicle to be clean. There was a faint smell of gas in the back, but it's a UHaul, I didn't think much of it. Certainly not enough to consider it â€œdamageâ€. I hauled 2 pallets of mason jars and that is it. Upon dropping off the vehicle, the same woman signaled for me to â€œjust drop the key in the slotâ€. I then received my receipt and saw that I was charged a cleaning fee. I called and inquired as to why and she basically accused me of lying about the smell of gas. Even said â€œI can still see that it's set back there...why is it wet then.. it didn't rain yesterdayâ€. My response? â€œMa'am, it poured down raining several times yesterday. Including while we were transporting the jars.â€. It was a ridiculous situation that ended with me being out $50 and her telling me to take it up with UHaul. I asked her if I could come in to discuss my concerns and her response was â€œI'm not letting anyone in here that I don't have toâ€. I don't even know what that means. I'm a customer looking to discuss a discrepancy on the bill. I won't be seeking any further action towards the money or the woman, but I 100% wanted it to be known how poorly this situation was handled. I will not come back.Bryant T.
The older men there were assholes. No customer service mindset. Seemed like we were bothering them. Sorry to say.eric S.
Customer service is ridiculous. it's sad that people act the way I was treated.Especially as a customer I support company...Customer service have to be betterjoseph B.
The service was great but the app for mobile check in did not work and had to work with the employees of the establishment. The employees of the establishment were great and nice and very helpful. They deserve a lot of credit.Carmen R.
Customer did not leave a comment.Christina B.
Staff was so friendly, helpful. Any questions I had were answered promptly and with professionalism. I would highly recommend this location to anyone.David L.
quick, easy and fast serviceSTEPHEN S.
I scheduled my pick up for the Crum Lynne location. When I arrived the owner informed me he switched my pick up location to the CLIFTON Heights location. This was done for an unknown reason and I was the second person it was done to that morning. Absolutely unacceptable business practice. The pick up scheduled for 7 am was pushed back to 9 am because of this. I only wish I could rate that location poorlyEdward K.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Phyllis J.
First I was given the wrong truck 50 inch instead of 20 and then overcharged. I repeatedly told the service man that it was wrong and he I shared it was correct. Then upon return I had to wait over 40 mins to get it inspected before leaving. After completing inspection am still seeing random charges on my account and the hula agar they is not answering the calls. My quote was about 54 with insurance I paid 91 Plus on sight and am still getting 12 charges randomly on my account. Poor service.Precious J.
I was over chared. I had to clean the inside of 15 truck before and after loading. I was over charged for dollie that's suppose to come with the truck. The staff sucks.Lee B.
Very efficient. Check-in was seamless and quick. Mobile check-out was very convenient.Terri M.
Customer did not leave a comment.Danielle G.
No complaintFloyd L.
Customer did not leave a comment.Julie H.
I picked up the car when It was not full and drove 13 miles. The guy inside asked me to go fill up the tank and it took over 4 gallon to fill up the tank. 13 miles=4.197 gallons does not make sense at all.ALHASSANE T.
Customer did not leave a comment.James H.
Customer did not leave a comment.Becky N.
Customer did not leave a comment.Tom T.
Customer did not leave a comment.cook K.
Unfortunately, I didn't get his name but the gentleman was niceCicely F.
Customer did not leave a comment.cynthia O.
Customer did not leave a comment.Terri H.
Bad management systemGeorge M.
Customer did not leave a comment.Charlene B.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Charles W.
Friendly folksBrian D.
Great service, almost new van!Thomas G.