Customer did not leave a comment.
Rich Sampson
Customer Reviews for A Storage Depot Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service,
EVERETTE PIERCEGreat
Joseph KamaraThe rental was quick, easy, and professional. From pick up to drop off, we did not have any issues and everything that was expected was well explained. The employee assisting us was extremely nice and professional.
Jodi ReaganGreat great great
Mohammad RahbarEverything was perfect. No improvements needed.
Lisa CorcoranMy experience was very good. The website could be a little friendlier. I do plan to rent again in the near future
Alberta MappWe worked with Wayne Guyer and he was amazing. He helped us with every issue or question we had. He helped us switch our reservation when we realized heavy rains were coming on our rental day. He could not have been more understanding and helpful. I am so grateful to him. He is the epitome of a dedicated employee and should be commended for his work ethic.
Stephen McCarrickCan't read total charged and not able to enlarge to veiw
Alyssa EllisGreat customer service, Wayne was very efficient and helpful!
Robin MeyerWayne is an exceptional employee. He made this experience seamless.
Jarrod RiveraI had a good experience at this location.
Alisa CagerThis location is top notch customer service.
Nicole KingslandNothing, Everything was great. Wayne set up my reservation and the whole process from pick up to drop off went very smooth.
Dennis MurphyManager wyne was excellent, very well behaved, knowledgeable and friendly. Will definitely recommend
Asif UddowllahDuring the snow time. The front needs to be washed .
mohamed gumaarabihExcellent staff. Great people.
Jon MeyerleThis location has been my best Uhaul experience. We have previously run into issues at other Uhaul locations, but the staff and vehicle that we rented from this location were fantastic! I can't think of anything I would recommend to improve, as everything was handled efficiently and professionally.
Colleen ChaseI have some concern that I was encouraged to leave the vehicle until Monday morning for staff to check-in. I chose to check-in via phone, as the app didn't work. Later found that I received a messaged link for return. Had I just left the vehicle without calling, I would gave been charged a $20 service fee. My concern is that the potential fee was not mentioned at the time that " just leaving for check-in " was mentioned.
Helen CarterWhat a great experience here! Wayne the manager here is as professional as they come and was a pleasure to deal with.
Owen TruaxThe U haul manager was very friendly helpful and knowledgeable about the truck rental process.
Melissa RobinsonTrucks have a full tank of fuel when first rented and returned full. That’s fair for the customers
John StewartVery friendly and helpful service. Would change a thing. Thank you for the excellent service
Brian PetersNot one thing, the office and site was the cleanest U-Haul I've ever visited. The young man who worked in the office was fabulous and efficient. All around good moving experience. It's a hidden gem !! Michele Finch
michele finchThanks gentlemen for a nice truck for a move. I was impressed that this was all ready in 10 days. This is the second time I rented a truck with U-Haul and both experiences were positive.
John McDadeEverything was good
Walter JenkinsNothing..... the guy who handled my rental was very professional and helpful
Johnathan GloverVehicle is clean. But the transmission got stuck and knocked it tried to shift gears during acceleration or braking
John ZhaoAlways a pleasure to deal with Wayne and A-1 storage.
Dennis PellegrinoEverything at this location was very good. The employee Wayne was very knowledgeable, polite and helpful.
John TwiggThe brakes grabbed every time you tried to stop, and it would pull to the left when you stepped on the brake. I had a hard time closing the back door, especially when it got close to the hasp locking. Also the lock was missing from the chain on the back, even though the key for it was still on the ring with the ignition key.
Thomas KochAll good
Mackeyber SolisI specifically requested in person pick up. We arrived to a note on the office door that they were not there and to use an app. to receive the keys. After jumping through many hoops and filling out numerous pages of paperwork including having to call an agent to continue on to get the access code. I can navigate my phone very well, but I can’t imagine the frustration of someone who cannot.
Deborah GibianI was overcharged. When I brought this to U-Haul's attention, they ignored me and did not refund overcharge.
James HarriganBeen a loyal customer for awhile, staff is very helpful
Kevin HarrisWayne was awesome and this was the best UHAUL experience I have ever had.
Aaron DamianiThe uhaul guy I use was very nasty u need to check him out he is not right
jasmine FitzgeraldThanks for quick professional service!
Louis Pillarella JrUnnecessarily they charged for 2 gallons of gasoline.
surendra koilakondaBased on my experience there is nothing that can be improved. Job Well Done!
Eric MosleyRental was fast and easy.
Susan BongiornoThe invoice I received after completing the reservation online was altered after picking up the trailer. There was an additional charge to the trailer for insurance coverage which I specifically declined online and that charge re-appeared when I picked up the trailer. Since I was on a timeline I didn't dispute the charge when picking up the trailer. Storage Depot staff were polite and professional during the rental process and I will use their services again. The trailer was well maintained too.
Asa WarringtonA lift connected at the back of the truck could low down to help customers to lift up weight .
serge brevertExcellent Service.. Thank you UHaul team
VAMSI KRISHNA KA ADIVIBest service I’ve ever received at any U-Haul place. Hands down the BEST REPRESENTATIVES. I couldn’t have been more comfortable or satisfied
STEVEN ABRAMSThey were very helpful
Jamilah LawryKeep the wonderful service
Christopher ChukwuochaI never received a final bill that was suppose to be emailed to me. The guy was there and checked out truck etc.Not impressed with follow thru.I would like my final bill.
Suzanne AnnisonWayne was very helpful above and beyond the necessity of his job. Our GPS keep getting us lost, and he gladly talked us to the location.
RALPH CURCIOMy relationship with uhaul has been long term. The staffers has always been professional and acommendating. Thanks
bernard savageI will be using them again in the near future.
Robert BrennanLocation and staff was excellent,But uhaul canceled my reservation and gave my truck away without sending me a notice or anything and didn’t give me a pick up time window .Luckily the staff had a truck for me
Rasheed HarrisAlways great to deal with!
DENNIS PELLEGRINOAlways great service!
DENNIS PELLEGRINOContinue to provide excellent customer service. Wayne exceeded my expectations.
Sheila MatthewsAgent on premises was awesome; polite, prompt, and patient. Thank you.
David UllmanGreat service,good clean trucks
JAMES PANNELLExcellent service I love it
Nyakeh KamaraFix the truck. Driver side lock didn't lock, defogger didn't work.
Shelby Miles NatkinContinue to provide Professional Service
Charles PooleNice people and great prices
Lori McgorryExcellent service and great prices. The guys really took care of us. We will definitely use this location again!
Nate Magee