Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

Rating:

2.0

This location was not at all customer-service oriented. The equipment was poorly maintained. Fix those things first.

Rating:

1.0

I followed the return instructions exactly as provided when dropping off my U-Haul rental. When attempting to complete the return through the app, I noticed I was being charged for additional fuel that I did not receive with the truck at pickup. I immediately contacted the customer service representative who originally assisted me with scheduling the rental. She was professional and helpful. She specifically advised me not to complete the mobile checkout and assured me she would document my reservation, noting that the fuel had been returned to the same level at which it was received. I also informed her that I had taken timestamped photographs of both the mileage and fuel gauge at pickup and was prepared to submit them as documentation if needed. Per her instructions, I placed the keys in the drop box and was told the location staff would complete the return after reviewing the notes to avoid any incorrect fuel charges. Despite following these instructions, I received my receipt the next morning showing I was still charged for fuel. I then contacted the drop-off location directly and spoke with David Latshaw. I calmly explained the situation exactly as outlined above and mentioned that there should be notes on the reservation. I also reiterated that I have photographic proof of the fuel level at pickup. At that point, the interaction became completely unprofessional and unacceptable. David immediately began yelling at me. He stated that he “doesn’t have time to read notes when doing a return.” He proceeded to raise his voice further, curse at me, call me a “crook,” and say that if U-Haul refunded me, “they are stupid.” His tone was aggressive and hostile from the outset. The yelling was so intense that the audio on the call was breaking up, making it difficult to understand him. He hung up on me three separate times and repeatedly talked over me, refusing to allow me to calmly explain or respond. I called with zero hostility and no intention of arguing over a $30 charge. I simply wanted the incorrect fee addressed. Being treated in such a disrespectful and verbally abusive manner by a representative of your company is shocking and deeply concerning. This behavior reflects extremely poorly on the location and on U-Haul as a brand. It is unacceptable for any customer to be called a crook, cursed at, or screamed at for raising a legitimate billing concern—especially when documentation was available to support the claim. I mean come on - it was a call over $30! After being disconnected for the third time, I contacted U-Haul customer service and spoke with Austin. Austin was super professional, respectful, and solution-oriented. He was great! He apologized for the experience, promptly reviewed the situation, and issued the fuel refund. He also documented my complaint and stated it would be escalated to management and the regional team. I appreciate Austin’s professionalism; however, the conduct I experienced at the local location should not be overlooked. If David remains in a customer-facing role, there should be serious intervention regarding professionalism and communication standards. No customer should be subjected to hostility, insults, or verbal aggression over a minor billing discrepancy. This experience was extremely disappointing, and I sincerely hope corrective action is taken to ensure other customers are not treated in this manner. There is ZERO chance I refer any family member or friend of mine to David’s location and will highly suggest they drive the extra distance if they have to so they do not get the treatment I did.

Rating:

2.0

Truck had warning lights going off. Took 4 hours to get assistance to service it. Location made no comment other than to have over a set of keys for a different truck, no apologies

Rating:

1.0

I thought it was too expensive.

Rating:

3.0

Only issue was my truck was sandwiched between two other trucks with very little clearance. It took a 6 point turn (and thankfully, my experience driving large vehicles/trailers) to get out.

Rating:

5.0

Smooth rental and great customer service.

Rating:

5.0

Na

Rating:

2.0

The guy behind the counter had a really bad attitude. Didn’t understand what he was asking for and got rude with me. I went in there and still respected him but the guy seemed like he didn’t want to work

Rating:

3.0

Trailers should have tongue jacks installed. It’s a real pain in the butt when you can’t unhook the trailer. I had a 6x12 enclosed. I have a bad back. I could barely handle it with my back. Uhaul guy said they worry about them being stolen. I get that but that’s why you would weld them on. I don’t see any excuse for not having them. The worker did not tell me to inspect the condition of the trailer first. Or point out the existing damage. Ignorantly I never even thought about it until after I started loading.

Rating:

5.0

Smoothest uhaul experience I've ever had. Exact opposite of the previous experience.

Rating:

5.0

Customer Service was superb Branford, was extremely helpful. His service was above and beyond. Facility very clean. Will definitely recommend to others.

Rating:

1.0

I was given a trailer with a cracked rim.

Rating:

5.0

David was very helpful in taking our reservation for the van that we needed. We received an estimate and everything was ready when we came to pick it up. The van was in good working order and easy to drive. It met our needs for a family vacation and I would certainly recommend this location for renting a van or truck.

Rating:

3.0

Get it 💯

Rating:

3.0

Let them know that the truck doors will lock when they start it up. I got locked out when I got out to take the pictures.

Rating:

5.0

Nothing

Rating:

5.0

Simplify the check in & check out of rental app, good start but, you should provide inexpensive device just for rental proceedure like checking into a doctor or dentist.

Rating:

5.0

Excellent

Rating:

5.0

This was the second time using this location. Very easy process. Pretty much drop off keys and go.

Rating:

5.0

After 3 attempts to rent a 6x12 trailer, one was finally available at this facility. Not sure what the confusion or lack of equipment was from Glasgow Sunoco, or 2G's Salon but A Storage Depot came thru and had a trailer available.

Rating:

4.0

The trailer I reserved was not available but they made it right

Rating:

5.0

Lance was great. Can't see anything he could have done better.

Rating:

5.0

Nothing in particular

Rating:

5.0

Great experience with very helpful staff.

Rating:

2.0

The employee wasn't very helpful when I inquired about additional days so I returned same day. The equipment was full of rocks and sharp metal.

Rating:

4.0

Thank you. Only dilemma was that the drop off location changed per UHaul after ai booked the trailer.

Rating:

5.0

Very easy to do business with and EXCELLENT CUSTOMER SERVICE!

Rating:

5.0

Great customer service.

Rating:

2.0

Left office unattended for 50 minutes. I had to wait until he returned. Unpleasant and accusatory. I had to hook up the trailer myself.

Rating:

5.0

I returned the vehicle a day early. You charge if I keep it a day extra. I feel I should have received a day refund.

Rating:

3.0

Needs to explain companies policy on all rental trucks and equipment.

Rating:

2.0

Guy was very grumpy and seemed ungrateful for our patronage

Rating:

5.0

It took me a while to figure out which button on the remote unlocked the side and back door.

Rating:

4.0

I rented a 17 foot truck 10 minutes after l rented it the AC stopped working and started blowing hot air. I called the office and was told they didn’t have another truck. So I had to continue to use this truck and 95° weather with super high humidity. We had the truck for about five hours total and when I told the office about it, the only thing they did was drop off a couple miles for us. That is totally bullshit. We had nothing but problems with the truck besides the air condition the brakes were really spongy, and there was an electrical issue with the truck where the dashboard kept turning off along with the radio. I don’t feel I should have to pay for something that barely worked and me and my family. had to sit inside a truck that was probably 100+ degrees.

Rating:

5.0

A discount would be nice .

Rating:

5.0

Ratchets need some maintenance and drivers side tail light was burnt out. We did check brake and turn signals at time of pick up but did not think of checking the taillights.

Rating:

5.0

everything was good and i like the friendly and fast service provided

Rating:

5.0

Nothing

Rating:

3.0

I was charged an extra $7.with no explanation and $15 for the insurance I declined. I left a voicemail and I didnt get a reply or refund. This location is also very hard to get someone on the phone.

Rating:

4.0

Great experience with this location! I've used them twice in the last year and the process was super easy each time.

Rating:

5.0

Friendly staff. Ease of service. helpful with hitching trailer,

Rating:

5.0

The location I originally reserved at didn’t have the equipment available so my reservation was changed to another location, still for 8am. I arrived there and found they did not open until 10:30am. I called U-Haul and they got me the trailer at this location 20 minutes from where I was.

Rating:

5.0

This location is not owned and operated by UHaul. It is near a state highway and is within view of other adjacent businesses and vehicles traveling on the road. There is a lot of traffic and activity in the area so it felt safe. The gentleman helping us with the rental was helpful, pleasant and informative. We were in and out in less than 20 minutes.

Rating:

2.0

Truck was quite old. Brakes and steering were mediocre (I have driven many U-hauls, I know what they usually feel like). In addition, the truck took more than a minute to start each time. Every time I was scared the truck would not start. Would recommend servicing or replacing the vehicle.

Rating:

5.0

Dave is great!

Rating:

5.0

This was such a smooth experience, from start to finish. Thanks to the staff at A Storage Depot for all your help and kindness!

Rating:

5.0

The representative was excellent.

Rating:

5.0

The gentlemen was very friendly and helpful.

Rating:

5.0

David was very accommodating and pleasant in my experience. Thank you David.

Rating:

5.0

Easy drop off

Rating:

5.0

After getting the shaft on Friday @ 4:30 on a pick up for the same trailer the next day, I was able to get the job done. Would appreciate someone contacting me about the debacle of me driving 20 miles to get my reservation fulfilled only to be disappointed and told that we can’t rent it to you . When, if ever will U-HAUL honor their $50 pledge . I did my part : reservation and showed up on time @ the Stack and Store in Havre de Grace , Md on Friday 3/27/25 ….. The assignment of fault and blame is irrelevant / SOLUTIONS matter !!!

Rating:

4.0

The inside of the truck was not clean! The windows had marks...the floormats were very dirty...the dashboard not wiped off...the cup holders were sticky...trash behind the seats. I was actually surprised how dirty the inside of the truck was. Very disappointing!

Rating:

5.0

Very appreciative in a moving situation and happy for the opportunity of recommending U-Haul for the future thank you.