Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

1,023 reviews

5 Coachman Dr   Elkton, MD 21921
(Pulaski Hwy/Rt 40)

(410) 398-3151

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–2 pm

Services at this Location:

Contact Us

(410) 398-3151

5 Coachman Dr
Elkton, MD 21921
(Pulaski Hwy/Rt 40)

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No gas station close by that's easy to pull into with a giant truck. We were charged $94 because of this when we were only a couple gallons short of the gas level we received it.

Martha K. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

I love the location. My rep / Mike, very nice guy. However whoever had the van before needs to be charged. The inside was filty. Looks like they used the van to transport sod. We were pulling drums and equipment off a stage. We all opened the back and had second thoughts. It was not a good loadout. Not a good day.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

I think everything was good from Reservations of vehicle. To pick up and return the vehicle.

Andre W. 
Rating:
5.0

Nothing Great Job

Thomas` C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Angela I. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Love the people who work at the coachman Dr uhaul in Elkton MD they are the best and always are so polite and very helpful I rent from them once a month the manager Dave is the best very helpful and polite and knowledgeable will keep going there because of him and his workers also Mike was vary helpful to me thank you for always a wonderful experience at that uhaul signed Ricky Bare

Ricky B. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Paperwork was so easy employee was great

Joe P. 
Rating:
3.0

This location was very helpful, however National had several bumps in communication. I was scheduled to pick-up at one location originally, however that changed and then they started e-mailing me with different jobs that they would like me to tow to the state I was going. I didn't want the responsibility for other people's stuff. Then the started changing were my drop-off point was. This was very irritating. I would possibly recommend them but with some reservation.

Howard K. 
Rating:
5.0

Please stop using CaddyCrew302@gmail.com. A guy who helped me moved from this company was disrespectful . Used profanity towards me after showing up two and a half hours late. In addition, My Godfinger Shannon 24% lead crystal 12 piece wine goblets was stolen in addtion to my wedding gown. They were paid in advance and I had to endure such cruelty. What a nightmare , I would not recommend them to move not even pets.

DEBORAH E. 
Rating:
4.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

Dave was great easy to work with and fast. Didn't catch the other fellows name but had me waiting for over an hour for a tow dolly and then it was hooked up incorrectly I got pulled over for no lights!!! Thanks guy!

Christopher C. 
Rating:
3.0

Charged me an extra day for being two hours late and charged me for two gallons of gas even though it had exactly the same amount of fuel as when I picked it up. I had photos to prove it but my wife said to just let it go.

Nicholas S. 
Rating:
4.0

Transaction went smooth.. Customer service was NOT the best. The man who helped us wasnt friendly at all & seemed irritated & somewhat rude.

Sueko W. 
Rating:
5.0

Customer did not leave a comment.

alexander T. 
Rating:
4.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
1.0

Made pick up arrangements more than 24hrs in advance. I get to the Next Level lawn maintenance 11mins early, no one there and building was locked up. Call U-haul to find another location 10mins up the road from the first pick-up. I get to A-Storage Depot at 4:52pm. They close at 5pm to be greeted with David the owner having to deal with his attitude and unprofessionalism cause he wanted to close early. I apologized twice for his company having to deal with the trailer. If the sub-contractors don't like dealing with customers for rentals then U-haul should find sub-contractors else where.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

They didn't pick up the phone when I called to ask if I could arrive 30 minutes later than I selected to pick up the Uhaul.

Kelsey N. 
Rating:
5.0

The equiptment has a broken drivers side seat belt which made this journey extremely difficult. I had to pull it with all my might to get it to come out and latch, then I found out it would not retract back into place nor keep me secure in my seat unless I manually tightened it. It would come loose again with every forward motion to check traffic or reach for my water :(

Anthony N. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I had no problems. Very happy with the experience. It might have been nice to be better able to judge how much gas I needed to fill the vehicle better. Maybe making it known how many miles per gallon the truck was rated would help.

Brian H. 
Rating:
5.0

My Box truck had a problem with the Ignition when trying to turn the key to turn the truck on That needs to be fixed

SHEILA B. 
Rating:
5.0

David was awesome, very friendly and helpful. I felt important and valued. I need another rental soon and okay to return this location :)

Anthony N. 
Rating:
4.0

Customer did not leave a comment.

Allen L. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
3.0

Spoke with two different men. Dave was really nice. Mike was rude & disrespectful when trying to ask questions about the final charges. Advised we had to all U-Haul direct.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

I will never go any where else. Best understanding caring.

THERESA S. 
Rating:
4.0

Customer did not leave a comment.

Graciela R. 
Rating:
4.0

Customer did not leave a comment.

warren B. 
Rating:
5.0

David was excellent! Very helpful and knowledgeable! Will definitely recommend to anyone I know that needs these services.

Trish J. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Rolf D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Lonnie N. 
Rating:
5.0

Folks were very helpful in allowing drop off after hours as we were stuck in traffic and arrived much later than expected.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

N/A

Michael S. 
Rating:
5.0

Get more new trucks and stop putt6 retired vehicles back in inventory ... idiots are moving like they don't have any sense.

CINDY H. 
Rating:
5.0

I've used this location 3 times now. Quick and easy . Highly recommend

Andrew K. 
Rating:
5.0

The manager was very helpful and patient with me. He was so nice helping me find the right equipment and convent wit my return. You guys are the best ever.

Aria W. 
Rating:
5.0

Keep doing what you're doing.

Benjamin C. 
Rating:
5.0

Super service, great stock and clean facilities. Very friendly help!

Alison E. 
Rating:
4.0

Truck cab was dirty from previous renter. Cracked windshield and only 1/8th tank of gas. Truck was supposed to be out of service. Not the owners fault as Uhaul gave him short notice about my rental.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Denise N. 
Rating:
5.0

The rental agent was super friendly and super thorough. That's what make people want to keep coming back

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I've used this location in the past. Amazing customer service.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

SHAWESHI W. 
Rating:
5.0

Thank you for helping me check the truck and I did not have my glasses

John S. 
Rating:
5.0

Customer did not leave a comment.

Connor C. 
Rating:
1.0

Worst experience I have ever had with any business. Will never go back to uhal, telling everyone I know never to use uhal . Worst customer service I have ever seen.

Alec C. 
Rating:
5.0

The gentleman was fast and courteous and make sure everything was perfect

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Dalene S. 
Rating:
5.0

The drop off location is greatI will be renting again soon and will rent from A Storage Depot

Ty R. 
Rating:
5.0

Only suggestion I have would be to direct customer where lock box is located. Took us a while to find the box. Great experience overall

Ray O. 
Rating:
5.0

Great service ! Thank you

Deborah S. 
Rating:
3.0

I was not advised about the return process by the Rep at the desk. Upon me returning the gate was not opened so I called the desk three times. The Rep sat and watched me from the window and he did not pick up the phone to offer assistance. I will never use this location again.

Kawanda S. 
Rating:
5.0

Customer did not leave a comment.

Zack C. 
Rating:
5.0

Due to the online drop off part I will avoid any locations that use it in the future

William K. 
Rating:
4.0

N/a

Kimberly H. 
Rating:
1.0

The worker helping us was absolute rude and irate. He was banging his hands on desk, banging his fingers on his keyboard and mouse, told us we were ridiculous, and huffed and puffed the whole time. I would never recommend anyone to this location. We were in a jam during moving and needed a uhaul last minute. After his temper tantrum of a hissy fit I was finally able to rent the uhaul and continue with my move. Horrible horrible experience at this place with this team member.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
4.0

We reserved a newark de pick up and we're directed instead to Maryland. Make sure reservations are correctly communicated

gEORGE L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

When I picked up the Truck and the car towing dolly, the lights on the dolly did not work. We were able to troubleshoot and found out that a 20 Amp fuse had blown out. Please note that the representative was helpful in resolving the situation and minimizing the time I had to spend waiting to fix the problem. Once I got vehicle loaded up and was on the road and had to turn the light on I noticed that the tailor lights were out again. I stopped at an Advanced Auto Parts store and bought two more 20 Amp fuses and replaced what I thought was the bad fuse. This did not correct the problem so I turned on the hazard lights on in the towed vehicle and proceeded on. I called UHAUL Road side assistance and informed them of the situation. I pulled over at the rest stop outside DC on 95 south and contacted U-Haul Road Side assistance found while I was on wait I found that another 20 Amp fuse had burnt out (Not the same fuse from earlier) I discussed this with the U-Haul representative and informed them that I was moving on and would get a fuse at the next automotive shop I came to. I received a call from the the U-Haul Technician while I was on 495 and the U-Haul technician called and asked me to meet him. I turned around on 495 and meet up with him approximately 20 miles the opposite direction. The technician and I were able to replace the burnt out fuse. Once that was done the technician determined the root cause to be a defective light on the tailor itself. The turn signals, break lights and right side running light worked so I decided to proceed on and was able to finally get to the destination and unload the truck. the tailor was obviously old but the ratchet mechanism was rusted and barely functioning. I was able to free it up by spraying lubricant on it. Bottom line not pleased with my experience at all. I would like to be contacted to discuss this further and discuss a rebate for the additional mileage and the tailor itself. Please contact me at 443-206-0518

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
4.0

Next time I'll pick a more convenient location to save on the mileage charges.

Thomas T. 
Rating:
3.0

Fix your apps for returns

Keith M. 
Rating:
5.0

David and the crew are very accommodating and knowledgeable. Equipment is always ready and in good shape. Thank You.

Gregg D. 
Rating:
5.0

Dropping off was so easy, went into the desk and said I had a drop off, he asked if gas was taken care of and truck swept out, then said he would take care of checking me in and email my receipt.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Friendly staff and accommodating.

Antonio F. 
Rating:
5.0

Customer did not leave a comment.

Marshall L. 
Rating:
5.0

I've used this location previously and the store manager is always helpful. I finished late after hours and messed up the mobile check in but the store manager checked me in the next morning.

Dennis W. 
Rating:
4.0

Nothing

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Nothing

KEITH B. 
Rating:
5.0

No improvements needed

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Kevin U. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

The gentlemen were very polite and courteous.

BONZEL M. 
No reviews have been submitted for this location.

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