Customer Reviews for A Storage Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage Depot

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George T.
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Customer did not leave a comment.

Ricky B.
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Robert M.
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Marquita M.
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The gentleman at the desk was very rude and was acting as if I was an inconvenience for him. He didn't act like he wanted me to be there. I would've have went somewhere else but I really needed the truck.

Robert G.
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David was great to work with. We checked other truck rental companies and UHaul was by far the best overall. We plan to use them for many more moving trips. Thank you David for all your help!

Marcus H.
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Karen H.
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Veronica T.
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Very helpful and friendly staff.

Patricia J.
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Gary was excellent. Polite, helpful, kind, great. He even called when he found a lock in the truck, which was there upon pickup. He was great.

Joe S.
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Stephen A.
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Robert H.
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I didn't talk to anyone because it was after hours. But everyone was pretty self explanatory.

Kimberly H.
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N/a

Michael F.
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Lisa K.
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Had tire issues on both front tires

LARRY R.
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This a self help drop off with no Uhaul personnel present

Patricia C.
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Juanita D.
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robert B.
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We were incensed that we had to wait to the last minute to know when we would pick up the truck. We had requested 8 am months ago, but at the last minute it was changed to 5 pm. We had to change our help personnel. If we hadn't been able to do that we would have been in a great mess. We don't think we will ever use U-Haul again!

John S.
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Robert B.
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Paul H.
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Buy new equipment

Anthony D.
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5 Coachmen Drive Elkton, MD was not my preferred location. I requested a Delaware pick up location. I called and requested pick up at another Delaware location. U-haul would not change the location. Because of this change to another state I had to pay sales tax of approx $47.00. An additional cost I did not anticipate and should not have had to pay.

Michael M.
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john B.
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DONNA K.
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Natalia C.
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MATTHEW GARDNER F.
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MICHAEL L.
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Vincent K.
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Well I paid 109 dollars and was only supposed to be charged 56 dollars and still no refund

Kim F.
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Rachel M.
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Scott S.
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Sheila B.
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Everything was okay will probably be renting again this weekend

Christopher C.
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Dejan B.
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The truck was ready on time and it was very clean. It looked like it was from 1990s but it actually drove very well. I used the online check-in process and that was straight forward and easy to use. Same goes for the return. There were no hidden charges or extra fees, so all in all great experience. My only issue is with U-Haul and not this location... This was not my preferred location for pickup. I am not sure if the truck I requested was not available at my preferred location, but my order was changed without notifying me. I just got this new address for pickup a day before I was scheduled to get the truck. I didn't care too much for the change, first because it wasn't clearly communicated (it just said here is your pickup address and that's when I noticed that it wasn't the location I chose) and second the change of location added ~20 miles to my overall usage which at $1.29 per mile added about $25 to my overall cost. But again, that's an issue with U-Haul and not this location.

Daryl M.
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Qadriyyah D.
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Corinthia H.
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Roenna T.
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William R.
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Truck was gross

Dale C.
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No "improvement" necessary.

Quenta L.
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Thomas P.
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Joseph M.
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Michael M.
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Tonya C.
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This location is always professional and courteous. I appreciate them.

David L.
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David C.
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Have the equipment that was reserved on hand. Awful experience of using a 10 foot truck for a 20 foot truck job.

Don S.
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Kenneth C.
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Tom M.
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Everything worked seamlessly. The gentleman I dealt with was fast, efficient, and competent. Thanks Uhaul

John C.
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Samuel P.
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Nothing really I think The service and the vehicle overall was excellent the staff was polite and the vehicle was nice and clean

John C.
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Samuel P.
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Nothing

Laken K.
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Phyllis B.
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Keep up the good work

Richard G.
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Aaron S.
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Benjamin C.
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The check out process was quick and the staff was friendly and professional

JEFFREY F.
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dropped off after closing time used the app for returning the truck highly recommended the app, very easy to use

Winston C.
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John B.
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Tracey B.
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Jesse C.
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Kenneth B.
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Everything was as expected

Neshay S.
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The entire system was down where it took over an hour to submit my payment . Then 45 minutes into it, I was then told I could do cash. That affecred my time of moving. It this is something that happens “constantly,” there needs to be an intact protocal in place, so you're not wasting customers' time. I was understanding, yet I have never been more pissed off about this service. U-Haul is not supposed to be this hard, and it turned out to be.

KIMBERLY B.
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The gentleman at the desk was pleasant and helpful. The van was clean and easy to drive.i would definitely use them again.

WILLIAM A.
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I rented a uhaul and a storage bin. The UHaul was incredibly clean and in great shape. All materials ordered were ready and the drop off via mobile was excellent. Rented a storage space from them as well. Not as clean as I had hoped and had to pay a $25 admin fee which was not known. Was told I could get a discounted rate on the bin but couldn't. The woman helping was super sweet and acted timely. Would work with them again for sure, but not totally thrilled with the cleanliness of the storage rental or the rate. But was fine and the TRUCK WAS AWESOME (as was her service)!

David B.
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Beshoy S.
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Charles Wayne B.
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Joseph M.
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richard G.
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Nothing . Everything was very good

Josephine R.
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Customer service was horrible he didn't greet us didn't want to show us were the vehicle was he was rude and in friendly he act like he was paying me for a service as long as he's there I would not recommend anyone I will not be back

Amber H.
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Jeffrey C.
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coffee and doughnuts...otherwisw an excellent expierience, david ,...service manager saturdays...efficient and friendly,..I shall return

elien W.
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Dane H.
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Philip S.
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Rodger R.
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Person at return was great to work with. She came out and went through the return with me and inspection and even helped unhook the trailer. Fantastic people here.

SHERRY M.
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Barbara H.
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James H.
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I rented a 6x12 trailer. There was no jack attached to the trailer. I told the uhaul agent that I needed to unattach the trailer during my rental time. He said that I could not take a jack with me, but that one would be at his location when I returned the trailer. There was no Jack available when I returned, making unattaching difficult. ..

Ratisha S.
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The man running this location (I did not get his name) was so unprofessional! I got there 30 minutes before closing and he had me waiting for about 6 minutes while he finished having a phone conversation with his brother. I walked in and said hello, and he put his finger up to suggest I stop talking and continued his phone conversation that was NOT work related at all (pets, losing weight, houses, etc.) When he finally got off the phone he was not nice at all, very pushy because he was about to get off of work! The next day I came back, he still had a nasty attitude and was being rude to the customers after me.

Thomas D.
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The total experience from renting storing and then leaving this site was above average the team there is very helpful very knowledgeable and very courteous to its customers. I Can't remember the gentleman's name that I don't wear during my experience but I'll let you know this he is credit to your company.

Melissa C.
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The previous customer was late returning but the agent did his best to accommodate us. We needed up getting the rental 1.5 hours after the originally scheduled time. It all worked out. My only recommendation would have been a phone call prior to arriving, not waiting for me to arrive and then tell me of the delay. I shared this with the agent that morning.

Aria W.
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The best personalized service very educational to consumers appreciated the help

Randy P.
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Easy process from start to finish. David at A Storage Depot was super friendly and helpful. Highly recommend this location and will be using them again when its time to move items out of storage.

Kenneth C.
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David L.
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juanita R.
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Glen P.
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David L.
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Service was polite, and thorough. Thanks for a great experience.

Eric M.
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Customer did not leave a comment.

Thelma L.
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Thelma L.
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Nothing

Hermilo C.
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Customer did not leave a comment.

Edward B.
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The tires on the trailer weren't properly inflated. It's a minor detail, unless a renter fails to check.

No reviews have been submitted for this location.

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