This location is not owned and operated by UHaul. It is near a state highway and is within view of other adjacent businesses and vehicles traveling on the road. There is a lot of traffic and activity in the area so it felt safe. The gentleman helping us with the rental was helpful, pleasant and informative. We were in and out in less than 20 minutes.
LARRY L
Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was quite old. Brakes and steering were mediocre (I have driven many U-hauls, I know what they usually feel like). In addition, the truck took more than a minute to start each time. Every time I was scared the truck would not start. Would recommend servicing or replacing the vehicle.
Hewitt HDave is great!
John DThis was such a smooth experience, from start to finish. Thanks to the staff at A Storage Depot for all your help and kindness!
AARON GThe representative was excellent.
RAYMOND HThe gentlemen was very friendly and helpful.
CELESTE LDavid was very accommodating and pleasant in my experience. Thank you David.
SARA ZEasy drop off
RUSSELL RAfter getting the shaft on Friday @ 4:30 on a pick up for the same trailer the next day, I was able to get the job done. Would appreciate someone contacting me about the debacle of me driving 20 miles to get my reservation fulfilled only to be disappointed and told that we can’t rent it to you . When, if ever will U-HAUL honor their $50 pledge . I did my part : reservation and showed up on time @ the Stack and Store in Havre de Grace , Md on Friday 3/27/25 ….. The assignment of fault and blame is irrelevant / SOLUTIONS matter !!!
ROBERT HThe inside of the truck was not clean! The windows had marks...the floormats were very dirty...the dashboard not wiped off...the cup holders were sticky...trash behind the seats. I was actually surprised how dirty the inside of the truck was. Very disappointing!
ANGELA MVery appreciative in a moving situation and happy for the opportunity of recommending U-Haul for the future thank you.
KEVIN CExcellent customer service, from backing/parking the trailer, to meeting me with a jack and lifting the trailer from the hitch.
Michael DThe agent in Elkton was extremely helpful.
JOHN MThe gentleman was very rude on the phone when I called to let him know I was heading there..And When on property we had to wait for service and equipment was not ready we actually hooked up equipment in past when Ive rented trucks and trailers via reservation the vehicle is hooked up and ready with full tank of gas 🫣🥺🫣😞
JOSEPHINE THave become My favorite UHaul dealer!!! Many Thanks, Merry Christmas and a Happy Prosperous New Year!!!
EARL RFriendly and fast service. Equipment was ready on time. Easy of get to trailer.
STEVEN CThey whas nice and help will good
PAUL TIt would have been good to know if I needed to go inside and talk with a person or not. Turns out I did, but the information from the app was not explicit.
MARK JNothing really, got the job done easily
Jacob RExcellent service!!
ODRIA ZPolite, friendly and helpful. The entire concept of moving is chaos, stress and sore muscles, but if I have to do it again, I’ll use them.
STEPHEN CI rent from this location quite a bit. The trucks never have gas in them when i pick them up. Please for the love of god less emails!
TREVOR NThis is the 2nd time ive checked out a truck and the gas gauge was miss read . I was incorrectly charged. I always take a picture at check out and again at return.
TREVOR NNext time a single women rents a tow dolly you should check the equipment before leaving Uhaul location. They knew I was towing 2100 miles. The equipment was defective on left side. I had to unload the vehicle 3 times because straps came off. Over and over every 200 miles.
fay pPleasant staff. I will return here.
Marc KI pulled in and the lady was already outside, she told me where to drop it, we unhooked it and I left. Very pleasant experience
Teckla LAwesome location and service. Highly recommend
CHARLES H🙏😎
TERESA DExcellent Experience!!!!
DAVID SSite was closed at drop off convenience was good fuel set up same as above
James GFor the second year in a row, changes to the reservation were made less than 24 hours before pick up. This added 45 mins. each way to the pick up destination. Rental agent appeared annoyed as we were interrupting his lunch. Sufficient miles were not included with the rental. Our route deviated less than 3 miles from the shortest distance between the pick up and drop off points and we were still charged for extra miles. I interpret that as a hidden cost. Do better.
MARK A5 stars yes yes answers to the questions
PATRICIA RThe young gentleman at this location was kind. He backed the trailer into the spot for us because we didn't feel like we would be able to do so. Easy transaction. I would recommend this location to a friend.
WALTER RVery efficient, had an email receipt before 10am the next morning.
JULIAN WStop letting these people represent uhaul. My wife was verbally disrespected by the clerk and cursed at.
ROBERT FThe employee was great, he helped my friend and I get the paperwork done for the rental quickly
James LThe man that runs this location was very rude. I walked over to the door which said “open please come in” mind you I’ve never used this location before so I don’t know how it works. The door was locked so I knocked on it and he came out cussing at me calling me “fucking impatient” and some other expletives I couldn’t make out. even though the hours are 9am to 5pm and it was 9:05am he said he wasn’t open yet. He eventually apologized but it was unprofessional and I didn’t appreciate it.
Kyle KTruck worked as it should. No issues at all. Pickup was easy.
John SThe man who helped me was absolutely amazing even when I was clueless he did great to help me. Thank you
Melisa KGreat experience, quick and simple. The front desk was very helpful and gladly answered all my questions.
JOHNNY FApp did not correlate my location as being at the right place and prevented me from picking up the truck earlier than planned.
TIMOTHY GQuick and very helpful
Mark BProcessed my turn-in in a timely manner.
Joseph FOwner/manager is a jerk. Left the office locked with a sign saying, "come in". Waited outside 10 minutes in 95 degree heat, in the sun. Had to call the office twice to listen to a voicemail instructing me to call another number to then hear him snap "of course I'm not there, I'm on the other side of the property doing work!" How exactly are customers Supposed to know?!?! How about a sign that says, "stepped out, call THIS number, and I'll be HAPPY to come assist you"????? Then he's asking me about my reservation with an attitude as if I'm keeping him from doing what he REALLY wants to be doing. What's the point of reserving the equipment if he's going to play 20 questions when I get there? All in all, total jerk. Do not recommend going here unless you enjoy being treated like an inconvenience. A little hospitality goes a long way. He needs a lesson or 2 on customer service. Douche bag
William HThere was tape holding the windshield to the truck. My reservation was not ready and the service was below average.
MAUREEN MAs an active duty military member who has used U-Haul countless times, I’ve never seen a location so poorly run with disgusting and dirty trucks as this location was by far the worst experience I’ve ever encountered with a U-Haul dealership! Corporate needs to make immediate management changes or shut down this location or they will lose valued customers
ANTHONY SDriver side tire was worn to the tread bars. It would not have passed any inspection. 66 miles from my home that tire blew out. Thank God Michael responded super fast to get me and my disabled 86 year old mother back on the road.
Russell LNothing everything was excellent
Lawanda TTerrible attitude by the gentleman Friday evening and equipment was not maintained put me an my family in danger with a faulty trailer with many issues. Wouldn't recommend this particular location to my worst enemy.
Alexander DGreat experience with renting a truck. Seamless process and would recommend this company and location.
Shannon PDavid made the rental process seamless. Easy to deal with and no issues with the truck. Would rent from here again.
John M2nd time I have used the car dolly and everything went great!
Joseph V