Customer Reviews for A Storage Inn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage Inn

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NEECHA T.
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The process was very easy and safe. The truck was exceptionally clean and I will definitely recommend this location to my family and friends. I'm very happy with their services.

Tiana C.
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Customer did not leave a comment.

Greg F.
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Customer did not leave a comment.

CAITLIN J.
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Customer did not leave a comment.

Kisa H.
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Customer did not leave a comment.

Rosie M.
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Nothing else

Debra G.
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Check your system for my experience

Donna F.
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Customer did not leave a comment.

Joshua W.
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I have zero complaints, the truck was top notch and the process of picking up the truck was easy, even on a day where the location was closed and I used the auto features. Zero problems, zero hassle, all smiles!

erica P.
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Customer did not leave a comment.

Gabriela G.
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Customer did not leave a comment.

Clyde P.
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the location was confusing. the truck would not fix in the spaces near the store and their was no sign or indication to park down the street.

Michael H.
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Customer did not leave a comment.

Robert E.
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Customer did not leave a comment.

Elmyra L.
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Customer did not leave a comment.

DALVIN A.
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I will never use U-Haul again

Noah K.
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Customer did not leave a comment.

TONYA J.
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The wait time to turn in keys was very long. I would suggest other alternatives when returning equipment!

Jeffrey M.
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Customer did not leave a comment.

Denise H.
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The drop off location was in a underserved neighborhood at a storage facility with no parking lot. The ‘drop box slot' (Gold mail slot in a door) was in a door that had a sign “use other door”. When at “other door” there was no drop box. Confusing situation in an unsafe area for a female dropping off vehicle late evening.

jerard C.
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Third location to try to drop off as others were. "full" and gave me alot of excuses and had me call customer service while I waited. This location just took the truck without question.

David K.
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Manager showed up with a pizza 20min after the opening time and just had to "put this away" before she could open the place. Truck was very shaky, as the tires weren't aligned. Halfway to our destination we got a bubble on one of the tires. In general the vehicle didn't seem cared for.

Thomas K.
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Customer did not leave a comment.

Meghan D.
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Customer did not leave a comment.

ronnie B.
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UHaul on Skyland Blvd is the worst!!! I went to this local UHaul place Monday Aug. 27th and made a reservation to pick up a 15 ft truck on Saturday Aug.1 at 7am. I got a reservation number and was told that I would pick up the truck 7am at that location. I got a call Friday afternoon from a lady at A Storage Inn saying that I would pick the truck up at her location at 11am on Saturday. I went to the UHaul location where I made the reservation and the lady told me that I had no reservation with them and that they had quit taken reservations. I showed her my paperwork and reservation number. She looked at me and said. "Sir, it don't matter if you have a reservation number or not. I can't rent what I don't have". I'll never use the UHaul location on Skyland again. Next time I will go to A Storage Inn and rent. They were very accommodating.

Madison P.
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Customer did not leave a comment.

Tony P.
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make sure the attendants go and check the gas when truck is returned. because what she wrote down was not what not was on the gas needle when I got in.

Emily C.
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Customer did not leave a comment.

james F.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

John Cravens D.
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The site that was sent to me to upload my drivers license didn't work to well it said it couldn't read my license. I have a 10XR iPhone

David H.
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Hookup is self-service.

Sarah K.
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While the location i went to WAS all the above, it would have been nice to know that my trailer reservation had been moved from another location. I received confirmation emails and checked in online. It wasn't until after I'd waited 30 minutes in line at the CORRECT location, that I learned my reservation had been changed. The ladies at both locations were very nice and apologetic. However, it wasn't their fault--it is all on U-haul. This is the 2nd time in as many months that I have had a problem. May be the last time I use this company.

Rose H.
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Customer did not leave a comment.

Kiara W.
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Audrey M.
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Norma A.
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Extra equipment not available

Karyn M.
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Equipment had tire pressure light on and the staff seemed unconcerned. Said “call the 800 number if something happens”. Really ??!!! How is it ok to put a vehicle on the road like that ??!!! I was in a bind and had to take it. Staff was not friendly or personable. Didn't even try to offer a solution to the tire pressure issue. Would definitely not recommend nor revisit

Robert I.
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Customer did not leave a comment.

Dennis H.
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Truck was dirty in the cab. The drivers door and Mothers Attic leaked in the rain.

Chenguang H.
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There was nobody there when I was returning the truck and it was raining hard.

james R.
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Customer did not leave a comment.

Alex B.
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The location was not big enough to hold all of the U-Haul trucks they had at the location. More than half of the trucks were located at an abandoned lot, several blocks away. I had to cross a busy four lane road without a cross-walk insight to get find the truck assigned to me. Since the key was located the actual location I had to cross the road 4 times. Then I had ordered a dolly and it wasn't in the truck and since I was picking up the truck before the location opened, I had no way of getting the dolly.

David R.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Earl S.
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Mark W.
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Judith D.
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used app didn't go in and didn't speak to anyone

Tiffany H.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Jonathan H.
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Rear right hand tire was low on air. Cashier was not at all friendly or welcoming. She seemed completely miserable.

Emma L.
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Customer did not leave a comment.

James K.
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Everything went well and the person at the desk took care of me in an efficient manner. She explained everything very well.

Terry R.
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Susan treated me graciously and with good humor when I visited to rent a truck. The office was small and a bit out of the way, but that meant there was no standing in line. I highly recommend this place to do rental business.

Trevor B.
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Customer did not leave a comment.

Meleia V.
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Representative was friendly and knowledgeable and able to get my paperwork completed quickly. She explained all the important minutiae included in the contract and we were soon on our way. Highly recommend this location.

Benjamin S. | Reservation |
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Easy and quick

Benjamin S. | Reservation |
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Easy

Kaitlyn B. | Reservation |
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Very nice at office

christopher H.
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Customer did not leave a comment.

Stella B.
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Customer did not leave a comment.

Antonio J.
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Over charge I pick the uhaul up at 10:53 n brought it bk at 10:27 she charged me a extra day for being 30 minutes late cause she claim she had some one else tryin to get it plus charge me fuel n I put the gas bk in there

Kokeitha D.
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Customer did not leave a comment.

MARIE H. | Overall Experience |
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The employees always returned my calls when I left a message. Thank you.

Charley W.
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Since our mother passed in October, we will all be using uhaul for our needs. My latest rental was more than expected for the requirement! It handled beautifullly and only used 8 gallons of gas!! My sister Linda Stapleton has just reserved a truck in Tuscaloosa going back to Florida, I trust that will also be wonderful experience. Thank y'all so much. I will be reserving another truck probably next week to finish up my portion of the furnishings. Again, thanx for the last 35 years of great service

Sharonda M. | Overall Experience |
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Our things had roaches crawling on them. We didnt have roaches before we moved our things in your facility.

WILLIAM N. | Overall Experience |
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No issues

Barry W.
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Customer did not leave a comment.

Ronald J B.
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Appreciate the friendly service!

Darryl J.
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Customer did not leave a comment.

Ryan R.
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Customer did not leave a comment.

Valeria M.
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Customer did not leave a comment.

William A.
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Customer did not leave a comment.

Jalen G.
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I got charged twice and for no reason it explanation. I was told I would only be charged once

Rudy L. | Overall Experience |
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If you have to use a storage facility in Tuscaloosa this one seems to be the best of the group.

Marlon C.
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Customer did not leave a comment.

Gordon S. | Overall Experience |
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Needed a place to store my things for the summer and was well pleased.

Jill W. | Overall Experience |
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Very convenient and easy to get supplies, if needed. Thx

Kenneth M. | Overall Experience |
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It was perfect size and price

Michael B.
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Customer did not leave a comment.

BJ R. | Overall Experience |
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Excellent and friendly service.

Shannon P. | Overall Experience |
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The fact that I specified with the woman at the front desk that I would only need the unit until the first week of August but had to pay for the entire month is absurd. No other unit does that.

Dennis M.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

Lori A. | Overall Experience |
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Emily and Susan were very helpful and the space met our needs.

Martin T. | Overall Experience |
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Smooth experience. Quick, easy, and painless. Cconvenient to move location.

Charles S. | Reservation |
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I don't really have any precedent on using a storage facility, however I can say that the processes of getting the paper work, lock and key, and location of unit all went smoothly enough.

David D.
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Customer did not leave a comment.

Greg G.
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Customer did not leave a comment.

Clarence S.
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Customer did not leave a comment.

Jenice W.
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Customer did not leave a comment.

Carmen C.
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I explained my situation about the missing paperwork from my uhaul pickup to the staff but she did not seem to care. Was only concerned about charging me for the difference in gas.

William L.
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Emily was great. Truck was old and used but was clean and functional for our 7 mike trip. Very frustrated with site- will not accept review on storage unit to get our $6.95 back.

Vicki M.
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Customer did not leave a comment.

Sheila M.
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All good!

William P.
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Customer did not leave a comment.

gurmeet G.
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The person on the counter never told me that only first 65 miles was free and then additional charges apply when I got the uhaul. That is just a bad business practice not to be upfront and explain all this to the consumer. Nobody has time to read all the little details in the contract. It is up to Uhaul representative to explain all the basic important aspects of the contract. So not impressed at all. I would like the extra mileage amount to be reimbursed.

Kaisha W.
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Customer did not leave a comment.

Tonya D.
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Customer did not leave a comment.

Sarah Martin S.
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Customer did not leave a comment.

andrew M.
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Customer did not leave a comment.

CISSELY H.
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SALES LADY WAS SO NICE I WILL BE BACK FOR SURE AND HAVE PUT THE WORD OUT...SO CONVENIENT

DOUGLAS W.
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Customer did not leave a comment.

Rebecca C.
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Customer did not leave a comment.

Charlene M.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

Brent P.
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Quick and easy drop off

TENG W.
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Customer did not leave a comment.

Lauren P.
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Great price. The customer service rep was great with helping me find the vehicle that best suited my needs. I was in an emergency situation and was able to have a moving vehicle in an hour's time!! Great experience. Will refer others and will use again

linda B.
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Customer did not leave a comment.

ursula S.
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Not very friendly on phone or in person.

KECIA T.
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Customer did not leave a comment.

Nancy B.
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It was an overall good experience!

Boyd H.
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Customer did not leave a comment.

Elizabeth R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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