Customer did not leave a comment.
DUSTIN C
Customer Reviews for A Storage Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the truck is in a working condition. The side mirror would not stay in place and made it unsafe to drive the truck and the air conditioner did not work. Driving from Alabama to Florida in 90 degree day with no air conditioner made the entire experience awful.
TAWNY Cthe computer check in process at the desk was slow.
Gary AThe sign to go across the road foe pickup could be made a little larger and nicer.
Michael MThe extras I ordered - dolly, two wheeler hand cart could not be given to me at that location. Service was poor, 45 minutes to get vehicle out of abandoned building lot. Had to find a different location to rent the equipment from. Truck is in bad shape - sputtering and needs a tune up. Doors don’t seal so it was loud for the 12 hr trip. Broken windshield which was taken in a photo. Surprised you allow that on the road. Very disappointed.
Michael POriginal address for pickup was different but this one was good
Lynn HU-Haul is completely disorganized. They do not communicate with you at all. I reserved a truck for a 9am pickup remotely which was confirmed on their end and that wasn’t even an option at this location. I had to come back at 10am and wait for someone to assist me. Luckily I could get a ride back the second time. I also waited with other customers who reserved things that were optioned on their end website like Dollie’s and moving pads that they don’t even have at this location. If there was any competition I would go there.
Kathy SGreat
BENJAMIN MThe uhaul that I rent was very nasty and I wasn't pleased with the renter. The air conditioner wasn't working plus I had my child with me. I wouldn't recommend anyone to this location. I would like an refund back. I also have pictures.
Mychiel KThey was great thanks
EDWARD BGood Job
ANTHONY WThe furniture dolly rental that I had ordered and paid for was not provided. I need a refund for that portion of our rental.
JONATHAN DNothing because everything was good.
NICKITA HSuper easy to get and was ready when I arrived
MICHELLE BWe had no issues, everything was seamless.
LeAnn EThe cab had not been cleaned. There were cigarette butts in the ash tray. I have pics. And cigarette ashes in the floorboard, and the can had strong cigarette smell. The location was not open so I could not purchase needed supplies. Next time,official U-Haul store only!
David WDropped vehicle off late on Sunday so ne personnel where present. No biggie.
Shane PI would have selected N/A for the location being clean and inviting. The agent met me making the drop off easy which I appreciated.
Terry HNothing. It was perfect. I really appreciated her honesty about one of the truck having issues.
DONITA HThe lady who checked us in was extremely friendly and helpful. It was a fast and easy check in process.
JENNIFER DA very friendly staff. This is an excellent place to rent a U-Haul from! Thanks again, Staff, for your cooperation and understanding, and a very courteous atmosphere.
Byron HGreat staff!
Ricky mVery nice. Not much parking but overall good experience.
Daphne JI was told if I turned the truck in a day or two early ( at destination) that I would receive credit back against I Irish rate charged. I leased truck on Friday ant 1:25pm annd had required return deadline of Tuesday ant 1:25. I returned truck on Sunday aaround 5:30pm. Upon return , I was told that one way rentals are flat fees and no credits could be given. I was r highly disappointed in the misinformation
Brooke HRental agent was super helpful and friendly
THOMAS CSuper nice and accommodating!
Jennifer MLady behind the desk was very kind and understanding and was the only good in our experience. She helped fix the charges after we explained our troubles.
JULIA OThe attendant was friendly and very helpful.
KRYSTAL WJust in a rough area
Stephen HI had been given the run around by uhaul and sent all over town. I was mad but the girl in the office turned the whole experience around for me. Go see Emily if you need a truck. Don't go to Skyland
shandra zThe air conditioner only blew toward the floor (minor problem) and the driver side mirror was damaged (retainer cup was cracked). Mirror had to be held in place in order to see left side.
Nathan CShe took care of me very helpful and respectful. outstanding 10 plus for her.
Ramon RThe location needs to be more clear. Overall my experience was good and the instructions were easy to understand.
Demetriana WThis location was very accommodating and helpful.
EUDORO VNot a good experience. Mobile app didn’t work well. No one answered phone numbers , emails not returned….it was so frustrating. Took an hour and half to get the truck. Set us behind schedule. If U-Haul is going people less , then have someone available when the app doesn’t take the photos and info properly.
tim wThe truck I rented was low mileage, however the cab area was dirty when i rented it. I included a photo at time of rental.
John RTruck was clean and dolly was 8n great condition with the exception of a leaky tire. It appears that it was repaired but the plug was put in incorrectly and resulted in a slow leak. That resulted in us having to spend an hour until we could get it changed. I will say that u-haul service was really good and there was no problem getting through to them and for them to get us help.
William RThe tech hooked it up for me and even helped move some boxes. A fantastic experience!!
Eric Squick and easy pick up with great service!
Adam TThe guys were super helpful.
BRIAN Bequipment was ready and people were friendly and fast
Mark JHave the company to have a complete walk around of the vehicle with the customer. This vehicle was parked so you couldn't do a walk around and had a small crack on the windshield before i departed. I took a picture of before i left but was charged for it after I returned.
BILLY Puhaul systems were down when we needed our truck but the sweet girl at the counter made the best of the situation for us and was able to get us on our way
Vanessa CGirl in the office is really nice made my day better
david qwe rented a truck from this location before and called them directly to get a truck from them again. Emily is very kind and helpful. Best customer service.
LASHANDRA SGreat service. Friendly agent
Linda HBe friendlier to people.
Jonathan EEmily went out of her way to help me. Very courteous and kind!
Ronald DClean the inside and service the vehicle next time.
Cloud T