Customer Reviews for A Storage Place Barton Road
(U-Haul Neighborhood Dealer)

Rating:

5.0

a followup email with the exact charges not the estimated .

Rating:

5.0

Lower price

Rating:

5.0

Helpful staff member, overall process was easy and quick.

Rating:

3.0

There were two employees during our check in process. One was a younger man and the other was an older man. The older man was very passive aggressive and rude, but would always follow up with a quick “thank you” to avoid escalation. He was very unhelpful and made it very awkward for me. The younger man tried to help when the older man just stared at me without giving me further directions or instructions. I will never return to this location again. I felt very disrespected and I am not one to get offended easily.

Rating:

4.0

Great place to rent from! Fast easy and very nice person. Thank you!

Rating:

5.0

Very quick and easy to pick up and return.

Rating:

5.0

Overall I recommend

Rating:

5.0

Was taken care of in a timely matter. No problems.

Rating:

5.0

the lady in the desk is not so freindly ,in and out is not clean ,theres andirty used faced mask inside ,

Rating:

5.0

Thank you

Rating:

5.0

The truck was very clean and this location is very nice. Staff is great!!!

Rating:

5.0

The truck was perfect for our needs and they had it ready for us right at 8 AM and the gentleman that worked in the office were very nice and very helpful

Rating:

5.0

This location was clean and well-maintained. The clerk was super informative and friendly. I was late and he still stayed and helped me. The truck was super clean and ready to go for my arrival. The check-in and check-out process was the easiest I have ever had at a Uhaul location and I loved it! I would recommend this place to anyone.

Rating:

4.0

Your app doesn't work for me. I cannot access my account from the app. The staff at the 1-800 number was not very helpful. The staff at the UHAUL place was more helpful.

Rating:

2.0

The person i met on duty when i came to pick the truck was very rude not polite.I was late but I got there 30 mins before closing and I had called twice to let them know that I was running late for I was coming from Hesperia to pick the truck in Redlands.All efforts to explain to the person on duty fell on deaf ears.He was very rude and was not polite at all Thanks

Rating:

3.0

No enough personal

Rating:

2.0

I feel I was over charged an extra day in the truck rental. I picked up the truck 10 minutes to 12 noon and returned it at the same time the following day. However, I was unaware that the staff takes lunch from 11:30 am to 1:15 pm. Leaving no one to attend to customers. They don't even have the hours of operation displayed on the door or window . How am I to know they were closed for lunch. So unfa. Makes me feel like I was robbed.

Rating:

5.0

Great customer service

Rating:

5.0

Very quick and friendly service!

Rating:

5.0

I would like to give 10 stars to Jeff who Took care of me and walked me through the process of renting a truck. Such a nice and respectful man and extremely knowledgeable. Kudos to you Jeff

Rating:

1.0

They charged that I never use it. I need to complain why they charged that I never use gasoline. Also I came back before closed time but they charged after hours service fee. I never come back this store. Uhaul need to check branches.

Rating:

1.0

My rental was filthy when I picked it up, and they charged me for cleaning it.

Rating:

5.0

N/a

Rating:

5.0

I live 5 min away and I thought the service was fast and easy. We returned the uhaul within 3 hrs and it was very easy to do so.

Rating:

5.0

This is one of my best experience .Jeff I think is his name is a high quality gentleman.I will recommend it for sure.

Rating:

5.0

U hauls radio didn’t work, kind of a bummer for a long drive!

Rating:

1.0

Customer service was horrible! The manager was rude and I accommodating. I had an 8:00 reservation but was told I had to wait 30-35 minutes to be serviced due to the manager not knowing about my reservation. He decided to help another customer instead which told 40 minutes. I waited patiently and the customer thanked me for being patient but the manager ignored the fact. I had already checked in online so when he did decide to assist me it took approximately 5 minutes. All in all, the service at this location was very poor and non-accommodating. I know next time!

Rating:

2.0

1. Have all the equipment that was reserved. We reserved a 20' truck & dolly. No dolly. Other UHaul centers have furniture pads & dolly in the truck. 2. Don't post the guarantee - (If we can't fulfill your reservation then we will pay you $50.) unless you're willing to keep it. 3. We were told to go to another UHaul center to get our equipment. So we & our referrals should just go to the other UHaul center. 4. Since the truck was dirty & NOT swept out upon receipt we didn't bother since we were exhausted from the move and disappointed with the service. Of course we were charged.

Rating:

5.0

Keep being u-haul

Rating:

4.0

The gentleman that helped up was very helpful, checkin only took a few minutes. Our experience was very good!!!!!! I will definitely rent from this location again.

Rating:

5.0

Booked a 15' truck online 1 day before our rental date. Truck was clean and ready when we came to pick it up. The truck we rented was quite new, it only had 500 miles on it. Loading ramp was easy to use. The location was closed around 3pm and a sign said they would be back at 3:30pm, but you can drop off the keys in a box to return the truck. Was sent the finalized bill the next day by email. Would book at this location again if needed.

Rating:

5.0

They went over and above to keep you safe during the covid 19 pandemic. 👍😷

Rating:

4.0

I waited 20 min (before I decided to call the number) to get approved and get access to the keys. Other than that, I thought this was a great experience!!!

Rating:

2.0

Clean the truck before renting it out. Make sure employees are giving out accurate information. Do not charge customers who return the vehicle back before the store opens for another day.

Rating:

5.0

My experience couldn't have gone any better. The associate who helped us was very knowledgeable. I would definitely recommend this business location to all of my friends and family.

Rating:

4.0

The only problem was that he couldn't help us because of the Covid-19 so it was very inconvenient but the employee was very nice

Rating:

4.0

Have all the tools ready because that’s what reservation is for

Rating:

5.0

Excellent service. In my opinion no improvement required.

Rating:

3.0

Rates are a little high on mileage

Rating:

5.0

super easy, great service

Rating:

4.0

It's ok to drop and pick up truck but no supply to get like a Dolly.

Rating:

3.0

Light were not working, no vehicle check was done and tire warning system alert came on requiring a stop.

Rating:

5.0

Quick, easy. Courteous...excellent service

Rating:

1.0

Clerk indicated that the existing damage was "in the record and did not need to be documented". Attempt to submit photo to Uhaul failed and when went back into shop it was closed/locked.

Rating:

5.0

Staff was polite and friendly. I had a good experience renting a uhaul truck here.

Rating:

2.0

Inform me next time if there is a ramp or not. If I had more time, I would have taken my business else where.

Rating:

3.0

Helpful lady and new employee. Made it easy with issues I had earlier in the day, as described above.

Rating:

3.0

No one there in the afternoon when we arrived. It took a long time to leave it using the app.

Rating:

5.0

This was my first time renting and using UHaul. The staff was AMAZING!! The truck was easy to manage. My experience was top notch! Five Stars! ??????????

Rating:

1.0

Over charge on fuel

Rating:

5.0

The attendant, I forgot his name, was very serviceable and professional. He went thru the list of items I’ve ordered online to make sure it was all I needed, and sure enough I have ordered too many pads. He was able to correct that I am was very happy. Good job

Rating:

5.0

I was completely satisfied!

Rating:

5.0

Great customer service.

Rating:

5.0

I’ve usually had bad experiences with U-Hauls but this location was way better. The person who checked out the U-Haul for me genuinely wanted to provide customer satisfaction, was polite, and really informative. 5/5 would come back

Rating:

4.0

good service always

Rating:

5.0

Wish you had hourly rates. We only needed the truck for an hour, but found out that someone else wanted it that day. So, we turned the key in 1.5 hours after we rented it so they could get it. Seems wrong to rent the same truck twice for the exact same 24 hour period. Guess we should have kept the key for the whole day? Or, only been charged for the 60 minutes we had it. That would be nicer.

Rating:

5.0

Thank You..

Rating:

4.0

Good service, friendly, and knowledgeable.

Rating:

1.0

0/10. Would not recommend.

Rating:

3.0

1) Someone had smoked in the truck so it was smelly. 2) I booked online and picked up using the Uhaul App at about 7.30am. The truck was ready and I assumed that the furniture dolly, moving pads and appliance dolly I had ordered were also in the back of the truck. THEY WERE NOT! This is really frustrating because the Uhaul app should ask or allow you to rent additional equipment if they cannot be provided by the pick-up time! I didn't realize I didn't have what I had reserved until after arriving at the apartment to move. Uhaul should deliver the items to me rather than me having to spend money and time returning to pick up stuff that had been paid for. As of today I haven't received a notice stating that money for things I rented but were unavailable have been returned to me. The problem was not with the location, it is with your system. It is flawed and that is really annoying. I want my money back.

Rating:

1.0

I arrived in Redlands after 6pm on 12/5/2018 and I called (909) 253-0598 for A Storage Place, no answer and they had already closed at 5pm. I called the Henderson, NV U-Haul (702) 568-6797 and spoke to Deja. She informed me that there was no after hours drop-off. I left the truck overnight in Redlands. On 12/6, I called (800) Go U-Haul and spoke to Allen @ 9:59 to 10:08am. Allen was very short and rude. At 12:17pm I confirmed with A Storage Place / Anthony (909) 675-1607 that the 20 foot truck was returned and he will correct their contact # for future customers.

Rating:

4.0

There were no locks for the truck available. It would have been helpful to be able to purchase a pad lock for the truck at this location.