Good customer service and good facility.Tony A.
Customer Reviews for A Storage Place Grand Terrace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cynthia F.
Requested equipment on website not available at pick-up siteBENJAMIN M.
Yes, I did recently rent a truck from u-haul. It was clean and did the job but it had a terrible knock coming from front driver side wheel. I also had included an appliance dolly in the reservation but when I got to my storage unit with the truck, it wasn't in there. My fault for not checking before I left the facility. Not sure if I was still charged for it or not.heidi S.
Well first, I drove an extra 6 miles to pick up the truck I requested. I guess I have to deal with that. But when turning the vehicle in I go over 1.5 miles and I'm charged an additional 65 cents..... really guys? The cherry on top, I leave the truck with more gas than I had when receiving it. You would think the pictures alone would say leave the 65 cents off. So disappointedSTEPHEN G.
Customer did not leave a comment.Danielle D.
Customer did not leave a comment.Patti B.
My experience went very wellBetty S.
Customer did not leave a comment.doug B.
It would be helpful to note in instructions to customers that they will have to go inside of office to speak to an attendant. That clarification would avoid customer standing outside wondering how to get access to vehicle.Miguel R.
When I returned the truck Rosemary was very understanding. I'm a disabled person and I was a few minutes late I was so afraid I would be charged an extra day. Rosemary was very nice and patient and I was not charged an extra day. I was very pleased with the service. If needed I will rent from this location again.Anita B.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Edward T.
Customer did not leave a comment.doug B.
Customer did not leave a comment.Paul H.
Give what the customer ask for. If I need i dolly I would like to get a dolly not told that the van I rented didn't need a dolly because it didn't had a ramp. I call customer services and they were no help at all as well.Oscar V.
Customer did not leave a comment.Sandra T.
I was over charged. The reservation i made was switched n i had to pay the mileage difference. I tried explaining when i got to the place but there was a communication level difference. I will be contacting corporate on Monday morning July 15th.Dylan L.
Although the person who helped me at the front desk was pleasant, I was really disappointed that the initial location I had chosen was changed on me the day before. I had specifically picked that location since it was close to my house and thus would be minimal on gas use. Instead, I was sent to a storage location in Grand Terrace. Additionally, the truck windshield was very dirty/dusty and there was no way to wash or clean it upon receiving it (dirty windshield is a safety hazard!). Overall, very disappointed with the way my trip started. The location I had originally selected on Spruce had a large car wash area that could have served as helpful had I been able to pick up the uhaul from there as originally planned.Miranda M.
My uhaul truck was dirty and the price online to reserve it, is different from the one I got charged when I walked in to get my reserved uhaul truck.Mary E.
Customer did not leave a comment.Yiming W.
UHaul online is very disappointing & I will not ever use or recommend â€˜ A Storage Staff is wonderful & I will recommend their storage service. Uhaul online causes me to pay a Extra day â€˜ due to return facility was closed! On my return date' though facility fully disclosed on uhaul online the exemption of being closed on my schedule return date to Uhaul' Uhaul did not disclose to me! Such bad customer service on Uhaul company' this company really needs to disclose this online before we the customer set up our rental. I will never recommend or use Uhaul.ANNA A.
Training on your representative, person I spoke to did not have a clue on how to help me or explain the reason for the charges on my billMario G.
Van was not ready and spent a few hours getting a new truckTucker B.
More emphasis on customer service. Cleaner vehicle (because I was charged $25 cleaning fee for returning the vehicle the same way I picked it up). Better communication with drop off and pick up locations. My recent rental experience was not a good one at all.Andrew W.
Customer did not leave a comment.Diego C.
Vehicle was very filthy on the exterior. No other improvements.Marcus D.
Location is off the beaten pathChristine B.
Always satisfied. Thanks!michael L.
The truck was on empty, the tire was flat and the check engine light was on. The staff member told me that the light had been on for days and not to worry about it.Aric J.
The manager helped out a lot. Great job.Andrew Y.
Unfortunately when we arrived to pick up the equipment the internet was down. The staff said there was nothing she could do, couldn't pick up the truck, and had turned away three customers so far (10:00am). Fortunately we called 1800gouhaul and the representative was able to do everything on the computer on her side so we were able to eventually pick up the equipment. Side note, there was a break in to one of the RV's stored on the lot and we had to work around the police activity.OLGA A.
Customer did not leave a comment.Alexandria D.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Raechel M.
Customer did not leave a comment.dave A.
Always make reservations before hand like I did. Then it's simple paperwork after that.CHERYL R.
Have nothing bad to say loved the customer service I received.Kenneth C.
Customer did not leave a comment.LORETTA L.
Excellent customer service!Aimee D.
Customer did not leave a comment.HECTOR M.
Customer did not leave a comment.LISA H.
Rosemary was very helpful and pleasant. I'll use this location next time and for storage space for the future.Marcella J.
I made my reservation at 9795 e foothill blvd in rancho last Tuesday which had me pick up my truck at mountain view small auto repair on saturday. I arrived at the agreed time at 830am and there was NO RECORD of my reservation which delayed my move by almost 4 hours. This was VERY INCONVENIENT considering I went out of my way to reserve a truck on TUESDAYJohnathan T.
Customer did not leave a comment.michael R.
Went to drop off the truck and they were closed with the gate chain locked. Had to return and was unable to find the U-haul office. Other than that, the transaction was smooth.Susan B.