Very helpful lady at front desk.
STEFANIE B
Customer Reviews for A Storage Place Palm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and quick. The door into the office was locked when I picked up and dropped off the UHaul which was kind of odd but once I was able to get inside everyone was perfectly wonderful. Definitely would rent from here again.
Kevin WVery friendly staff and super easy process for renting and returning.
Doug GTruck was dirty. Had dog poop or something that smelled like it on the tires and inside the cab. Also, the air conditioning did not work consistently. I could here the a/c motor was sounding like it was struggling. Also, I did not get the moving blankets I paid for. Super disappointed with the rental.
Veronica SExcellent customer service!!!
HANK TOver charged. I was charged $84 for .62 of 1 mile
Steven RNice facility with excellent staff.
Laura GEverything went great.
ANTHONY VThe problems I had are not related to this location. I had a very bad experience but it was not the fault of the location. So this survey is asking the wrong questions. I signed up for counter check-out but was not able to do that. I also was not able to compete my transaction on my phone because 1) I cannot read incredibly small type with the sun shining on my screen, 2) I have intentionally set up my phone to not allow apps and websites to access my camera and even if my camera was connected to the web (never) I found that I could not photograph the mileage because there was so little gas the all it showed was the miles of gas remaining. The helpful person at the location was not supposed to have to help me, which would have sent me elsewhere were I not on the spot. She did help but made it clear she was not supposed to, so I spent 45 minutes of a 6 hour rental trying to check out the truck. I will not do business here again but it is not their fault. UHaul sold me over the counter check out that was not available and forces use of a cell phone. The only way around it is for me to take a laptop and set up my phone as a hot spot. I am really unhappy with UHaul for torturing me in this way, not at this little outlet.
Jane HThis was a great location. Misty at "A Storage Place" was very nice and helpful. "A Storage Place" is a newer, nice and clean facility. However, whoever used the truck before us left it pretty dirty. Mistry swept out the back for us, but did not check the cab, which when my husband got in was pretty dirty and grimy. There also was a problem with the ignition. My husband had trouble starting the truck each time.
Lori Bgreat experience
Justin KI love how easy it was
Cristina JVery clean and the young man was really kind and helpful! The trucks A/C didn’t work though.
Casey RJust keep doing what your doing. Everything was great.
Kristina Vthe truck had transmission problems
MONIQUE KThey knew they didn't have a drop off box for after hours key/truck returns. They didn't tell me that, nor did they tell me what to do with the key. I spent 45 minutes on hold just to get that info after my rental was done, then had to take the key home for safekeeping and return it in the morning the next day!
LINDA SGreat customer service
SONIA B