Customer Reviews for A Team Automotive LLC
(U-Haul Neighborhood Dealer)

79 reviews

3662 S River Rd Unit 5   Saint George, UT 84790

(435) 628-4011

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(435) 628-4011

3662 S River Rd Unit 5
Saint George, UT 84790

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure you have all the equipment being rented

Jason R. 
Rating:
4.0

There seemed to be some sort of issue with the transmission but it got us here and was otherwise just fine. I appreciate that your ramps are wide enough for my motorized wheelchair. I'm always happy with my Uhaul experiences and never go through other companies. The one suggestion I would make is finding a way to increase leg room for passengers and folding stairs that come down to help people in and out of the truck. As a disabled person it is quite challenging to climb in and our of your trucks.

Kayleigh G. 
Rating:
5.0

Customer did not leave a comment.

Julie N. 
Rating:
2.0

I had to wait 10 to 15 minutes for someone to show up to process the rental.the miles on the check out information for the truck was not correct The windshield & side windows could have been cleaned. The back of the truck had not been swept out It wasn't bad but not what I have had in the past rentals

Dennis M. 
Rating:
5.0

Keep the good work...............

CARLOS O. 
Rating:
5.0

Keep the good work............

CARLOS O. 
Rating:
5.0

Miguel was awesome and a huge help!

Chazle F. 
Rating:
5.0

Everything went very smooth at both ends

wain M. 
Rating:
5.0

Customer did not leave a comment.

Kamryn F. 
Rating:
5.0

Awesome no hassle.

Guadalupe A. 
Rating:
5.0

Easy, fast and friendly service!

Christy B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE W. 
Rating:
5.0

Very satisfied and Miguel was a lot of help

Alan L. 
Rating:
2.0

It took two hours to get the truck once I was at the site. You have to stand right next to the drivers side door of the truck you are renting in order to get the online prompt to work. Then it prompts you how turn on your location. After following that instruction precisely you are still not allowed to progress to the next screen without waiting on hold for 30 min to talk to someone about how to proceed. That person tells you they will transfer you to someone else who can over-ride the system to let you proceed. You wait on hold 30 more minutes for someone to instruct you to go into safari and allow access to your location a different way. Then you are allowed to do the required documentation to proceed which includes two forms that may or may not be accepted. Then you have to wait while they call your people on your verification list before you can proceed. Then you have to take pictures and write a text description of every dent or scratch that doesn't have a sticker on it. The truck was filthy so it was difficult to see where the scratches and dents were. The inside of the cab still had trash and sunflower seed shells on the floor. The back of the truck was not swept free of trash, debris and a dirty rag. Overall it was an onerous process that I hope I never have to do again. I thought doing it online would be fast and hassle free. It was the exact opposite.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

TROY T. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Isaac F. 
Rating:
5.0

The process was very simple and easy! Miguel was courteous, friendly and professional. I will definitely recommend this Team to friends!

JOHN D. 
Rating:
5.0

Very good to work with.

JOHN S. 
Rating:
5.0

Nothing. Great experience!

Annie S. 
Rating:
1.0

My reservation was not ready at the scheduled time. The truck I reserved was attached to a trailer I had not ordered, and the key was not in the box as it should've been. Further, I was initially charged for over $1,000 miles beyond what I had traveled, and when that was refunded, I was still charged more miles than I had traveled with no offer to make it right. I will not use this location again.

Fisher G. 
Rating:
3.0

Be open more hours, but I was able to drop the trailer off. And received an email that they processed the return, so that was good.

Scott M. 
Rating:
3.0

A Team automotive was a very good company to work with. They were very helpful with everything.

KEVIN R. 
Rating:
5.0

The trailer exceeded my expectations… I thought I would need a larger one but this one did the trick!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Great service, professional and fast

Reynaldo L. 
Rating:
5.0

Customer did not leave a comment.

BROOKS B. 
Rating:
3.0

Whoever it was the signed me up for this rental did not offer the additional insurance. I had to go in and add it later. If I hadn't done this before I wouldn't have know I needed to do it.

ASIA H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
5.0

Great customer service! Plan to use again in the future.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

I was happy with the entire experience! I needed a little guidance for my hitch and connection on my new car which they were happy to give. (I needed a 2” ball and an adapter for the electrical…my 7 pin round to their 4 pin flat). I went in a day ahead to set it up so was able to pick up the trailer when they opened the next morning. Very kind man with a good sense of humor helped me. The trailer was clean and followed like an obedient puppy! No problems. Thanks!

ANDREA A. 
Rating:
5.0

good people

WARREN B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLEE E. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN A. 
Rating:
3.0

The service was good.

CARLOS O. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Have a designated agent to handle just the uhaul clients.

MARK T. 
Rating:
1.0

Didn't have the truck I needed and when I picked up the trailer I waited for 45 minutes for the guy to come back to help me! Less than 24 hrs before my reservation time I was called and told that there was no trucks available….less than 24 hrs, unacceptable.

MATTHEW A. 
Rating:
4.0

I booked the rental for a Saturday pick up. I was the U-Haul store the prior Thursday where I booked the truck (TJ's rental) to pick up boxes and found out that they would not be open on Saturday...they checked where I was to pick up the vehicle and was A-Team Automotive and they were closed both Saturday and Friday!I was able to pick up the truck that Thursday...then I found the return date was wrong, it was a day earlier than my arrival the destination...fixed that with U-Haul Scheduling team and then a day later find out the drop off location was changed from my contract. Anyone of these issues could have killed my trip. Gotta check everything with this company!!

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

GRETEL P. 
Rating:
5.0

Customer did not leave a comment.

Jen F. 
Rating:
5.0

When you chose u haul, when picking up truck it should be a close place instead of drive way on the other side of town . Especially when you charge for the mile. Not a very good deal.

RONALD V. 
Rating:
5.0

They were just great.

jeff E. 
Rating:
3.0

Customer did not leave a comment.

MARK ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Kat P. 
Rating:
3.0

Customer did not leave a comment.

Arlene G. 
Rating:
5.0

The truck was dirty inside and outside. The front end felt like it was ready to fall apart when driving it. Unsafe truck.

Thomas G. 
Rating:
2.0

Fuel was low. Inside of truck was dirty with stuff on the floor. Water bottles stuffed in the door pockets and the back of the box was also dirty. I had to sweep it out before loading my stuff. I put fuel in it and over filled it by 1/4 tank and was not reimbursed for the fuel. Charged 80 some dollars for a 2-1/2 hour move in town.

TRAVIS L. 
Rating:
1.0

Truck smelled like cigarette smoke,, ashes all over the dash and cup holders

JOSE G. 
Rating:
5.0

Very good service

ROGER H. 
Rating:
5.0

Clean the windshield ;) Please

James R. 
Rating:
1.0

This experience was a nightmare. U-haul provide the worst customer service I have ever had. Not enough space here to detail all the grievances. Don't rent from them.

Ellen L. 
Rating:
4.0

The fella was courteous and very helpful.

Paul James R. 
Rating:
5.0

Customer did not leave a comment.

ARZUMAN D. 
Rating:
5.0

Truck was easy to drive, got really good mileage the only drawback is it is only two passenger.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

doug B. 
Rating:
4.0

Better easier to spot signage.

SANFORD MARTIN S. 
Rating:
4.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
3.0

Well I lost about an hour of my reservation because they couldn't find the key, so I hope I don't get any extra charge for going over.

ALYSSA G. 
Rating:
5.0

Customer did not leave a comment.

Susanne E. 
Rating:
3.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Great staff

BRENT W. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
2.0

They put my reservation in incorrectly. It was an off-hours pick up and I was supposed to use the website. The reservation wouldn't allow me to do so. It took me an hour to figure everything out, get the van keys, and get everything ready. In the meantime, I had people waiting for me. They had to wait for over half an hour. I'm very frustrated.

Zachary S. 
Rating:
3.0

Provide all the equipment requested. I requested a dolly that was not given to me.

Alyssa H. 
Rating:
5.0

Excellent guys that were knowledgeable and helpful, I'll be using that location again I'm sure!

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

August S. 
Rating:
5.0

Quick, professional, answered questions. No hassle. Great place to rent from.

Joshua T. 
Rating:
5.0

Everything went as planned. Located close to home. I didn't even know they were there. Have rented vehicle transporter 2 times before. Very nice trailer. It tows very nicely - even when loaded.

Max H. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
4.0

Customer did not leave a comment.

Hector H. 
Rating:
5.0

Customer did not leave a comment.

DALE GRANT O. 
No reviews have been submitted for this location.

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